## **Position Overview**
We are seeking a dynamic Senior Outlet Manager who will oversee daily operations of our nail salon outlet while actively providing professional manicure services to customers. This dual-role position requires strong leadership skills combined with excellent technical nail care expertise.
## **Key Responsibilities**
### **Management Duties**
- **Operations Management**: Oversee daily salon operations, ensuring smooth workflow and high service standards
- **Staff Leadership**: Supervise, train, and mentor junior manicurists and support staff
- **Scheduling**: Manage staff schedules, customer appointments, and resource allocation
- **Inventory Control**: Monitor product inventory, place orders, and maintain adequate supply levels
- **Quality Assurance**: Ensure all services meet company standards and customer expectations
- **Financial Management**: Track daily sales, manage cash flow, and prepare performance reports
- **Customer Relations**: Handle customer complaints, feedback, and maintain client relationships
- **Compliance**: Ensure adherence to health, safety, and sanitation regulations
### **Hands-On Service Duties**
- **Manicure Services**: Perform various manicure treatments including basic, gel, and specialty designs
- **Customer Consultation**: Assess customer needs and recommend appropriate nail care treatments
- **Nail Art**: Create custom nail designs and decorative artwork as requested
- **Product Application**: Apply base coats, polish, top coats, and specialized treatments
- **Equipment Maintenance**: Sterilize tools and maintain equipment according to health standards
## **Required Qualifications**
### **Management Experience**
- Minimum 3-5 years in retail or service management
- Proven leadership and team management skills
- Experience with POS systems and basic accounting
- Strong organizational and multitasking abilities
### **Technical Skills**
- **Certification**: Valid manicurist/nail technician license
- **Experience**: Minimum 2 years of professional manicure experience
- **Expertise**: Proficient in various nail techniques (gel, acrylic, nail art)
- **Product Knowledge**: Familiarity with professional nail care products and brands
### **Personal Attributes**
- Excellent communication and interpersonal skills
- Detail-oriented with strong attention to hygiene and safety
- Customer-focused mindset
- Ability to work in a fast-paced environment
- Professional appearance and demeanor
## **Preferred Qualifications**
- Bachelor's degree in Business Management or related field
- Experience in beauty/wellness industry management
- Additional certifications in advanced nail techniques
- Bilingual capabilities (depending on location)
## **Working Conditions**
- **Schedule**: Full-time, including weekends and holidays
- **Environment**: Fast-paced salon environment with direct customer interaction
- **Physical**: Extended periods of standing and detailed hand work
## **Compensation & Benefits**
- Competitive base salary plus performance bonuses
- Commission on services performed
- Health and dental insurance
- Professional development opportunities
- Employee discounts on services and products