Total 798 Manager job vacancies

RESPONSIBILITIES

• Lead and manage daily operations and service team.
• Plan and monitor day-to-day running of business to ensure smooth progress.
• Ensure high service standards and customer satisfaction.
• Maintain compliance with hygiene, safety and licensing regulations.
• Set and manage strategic goals and make decisions for operational activities.
• Constantly look for improvement opportunities and streamline the process.
• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.
• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Oversee all staff related matters including such as training and performance management.
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses.

REQUIREMENTS 

• Minimum diploma holder in any field.
• Strong people management skills and leadership qualities.
• Resourceful, good team player and able to multi-task.
• Good analytical, organizational and problem-solving skills.
• Excellent time management skills and the ability to organize his own team effectively and efficiently.
• Minimum 3 years of F&B managerial experience.

OTHER DETAILS

• Working location: Kallang way
• 6 days per week

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Summary:

The Manager Project Operations will oversee and manage new and existing hotels development projects, ensure efficient operation of all the front and back of the house functions in the hotel. This person will play a crucial role in improving service quality, and ensuring that the hotel delivers exceptional experiences to its guests. The position collaborates with cross-functional teams to plan and execute guest-centric projects and initiatives, and contribute to the overall operational efficiency and service standard of COMO Hotels.

Key Responsibilities:

Project Planning

• Develop project plans and strategies to enhance the guest experience, aligning with COMO’s brand positioning and objectives.
• Collaborate with hotel management and other stakeholders to identify guest experience improvement opportunities and define project scope, objectives, and deliverables.
• Conduct feasibility studies, research and analysis to gather guest feedback, identify trends, and potential impacts on hotel operations.

Project Execution and Management:

• Coordinate and oversee all aspects of project implementation, ensuring adherence to project plans, timelines and budget.
• Collaborate with cross-functional teams to execute project activities, such as process improvements, technology implementations, and service enhancements.
• Monitor project progress, identify and resolve issues, and proactively manage project risks.
• Conduct regular project meetings, provide updates to stakeholders, and facilitate effective communication among team members.

Stakeholder Engagement:

• Establish and maintain effective relationships with internal and external stakeholders, including hotel management, team members, guests, suppliers, and consultants.
• Collaborate with Planning Committee to gather insights and ideas, ensuring alignment and buy-in for guest experience projects and expectations.
• Act as a liaison between departments, facilitating communication and collaboration to drive guest-centric initiatives.
• Manage stakeholder feedback and concerns, promptly addressing issues and implementing appropriate solutions.

Quality Assurance and Compliance:

• Ensure that all projects meet quality standards, regulatory requirements, and brand guidelines.
• Monitor Guests feedback, review customer satisfaction scores and address any issues or concerns raise by guest.
• Review and analyze hotel LQA scores, offer support to hotels to ensure all meet the minimum goal set by the company.
• Collaborate with relevant departments, such as engineering and procurement, to ensure compliance with safety protocols and industry standards.
• Perform site inspections on the facilities and in the areas of guest service delivery and presentation, and address any deficiencies or deviations.
• Ensure all Operational Department Head have the SOP structure established

Training and Communication:

• Collaborate with the Learning department to develop and deliver training programs related to guest service and experience improvements.
• Provide guidance, support, and coaching to ensure that team members possess the necessary skills to deliver high-quality service.
• Inspire the hotel team to take extra step in creating a memorable COMO journey to our guests.
• Ensure effective communication of project objectives, progress, and outcomes to team members through various channels, such as meetings, newsletters, and training sessions.
• Promote a guest-centric culture throughout the organization by fostering awareness, enthusiasm, and commitment to delivering exceptional guest experiences.

Industry Research and Innovation:

• Stay updated on industry trends, emerging technologies, and best practices related to guest experience and hospitality.
• Conduct research and benchmarking to identify innovative approaches and strategies to enhance the guest experience.
• Collaborate with the marketing department to integrate new technologies and digital solutions that improve guest engagement and satisfaction.

Requirements:

• Bachelor's degree in hospitality management, business administration, project management or a related field (preferred).
• Proven experience as a project manager in hotel operations or in a guest experience-focused role within the luxury hospitality industry.
• Strong project management skills, including planning, execution, and evaluation.
• Excellent organizational and multitasking abilities, with attention to detail and a focus on results.
• Strong analytical and problem-solving abilities, with the ability to make informed decisions and manage project complexities.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strong customer-centric mindset and a passion for delivering exceptional guest experiences.
• Knowledge of guest service principles, industry trends, and best practices.
• Flexibility to travel and work on-site as required for project management activities

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Key Responsibilities

• Lead and manage overall marine operations, ensuring smooth execution across all vessels/projects
• Develop and implement operational strategies to improve efficiency, cost control, and service delivery
• Oversee daily operations, including vessel performance, scheduling, and resource allocation
• Ensure compliance with regulatory, safety, and industry standards
• Manage and mentor operations teams, driving performance and accountability
• Liaise with clients, charterers, and key stakeholders to ensure service excellence and strong relationships
• Monitor budgets, P&L, and cost performance, identifying areas for optimization
• Handle escalation of operational issues and provide strategic solutions

Requirements

• Degree in Maritime Studies, Engineering, Logistics, or related field
• 10–15 years of maritime experience, with at least 5 years in a leadership role
• Strong background in vessel operations / fleet management
• Proven experience in team leadership and stakeholder management
• Solid understanding of commercial operations, contracts, and cost control
• Ability to operate in a fast-paced, decision-driven environment

Responsibilities

• Lead and manage overall marine operations, ensuring smooth execution across all vessels/projects
• Develop and implement operational strategies to improve efficiency, cost control, and service delivery
• Oversee daily operations, including vessel performance, scheduling, and resource allocation
• Ensure compliance with regulatory, safety, and industry standards
• Manage and mentor operations teams, driving performance and accountability
• Liaise with clients, charterers, and key stakeholders to ensure service excellence and strong relationships
• Monitor budgets, P&L, and cost performance, identifying areas for optimization
• Handle escalation of operational issues and provide strategic solutions

Requirements

• Degree in Maritime Studies, Engineering, Logistics, or related field
• 10–15 years of maritime experience, with at least 5 years in a leadership role
• Strong background in vessel operations / fleet management
• Proven experience in team leadership and stakeholder management
• Solid understanding of commercial operations, contracts, and cost control
• Ability to operate in a fast-paced, decision-driven environment

Key Responsibilities

1. Overall Business Management

• Take full ownership of P&L and business performance

• Develop and execute practical growth strategies

• Identify new revenue streams and improve margins

2. Operations (Hands-On)

• Oversee daily factory operations including production planning, scheduling, and delivery

• Troubleshoot operational issues on the ground (machines, manpower, workflow)

• Improve productivity, reduce waste, and control costs

3. Sales & Customer Development

• Maintain and grow relationships with key customers

• Support or directly drive sales, especially for key accounts

• Handle customer issues and ensure service reliability

4. Financial & Cost Control

• Monitor cash flow, margins, and operating costs closely

• Work with finance/admin on budgeting and reporting

• Ensure cost discipline across purchasing, inventory, and production

5. Team Leadership

• Lead a lean team across production, sales, and admin

• Build accountability and a “get things done” culture

• Recruit, train, and retain key staff

6. Compliance & Quality

• Ensure product quality meets customer expectations

• Maintain safety standards and regulatory compliance

• Drive continuous improvement without overcomplicating processes

Job Description

We are looking to hire a Area Manager who will be responsible for driving and delivering sales revenue in line with the budget while managing costs and maintaining the service and hygiene standards with the operations team.

This individual will be in-charge of our food court operations and drink stall management.

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

• Responsible for the business performance, financial and budget planning of the business unit

• Involved in the set up and expansion plans for new concepts and brands

• Analyse business performance to optimise sales and profitability

• Work closely with functional support departments as to align with strategic business objectives.

• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes

• Drive service quality and customer satisfaction

• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

• Develop managers and high-potential employees through organizational talent capability reviews

• Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals

• Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures

• Oversees restaurants standards and maintenance

Requirement: 6 days work week

Skills/Qualification

• At least 5 years of experience in F&B environment

• Minimum 3 years exposure in managerial position in F&B operations

• Passionate and interest in F&B operations

• Strong business acumen, critical thinking and analytical skills.

• Determination to succeed and ability to deliver results

• Good problem solver and self-confidence in decision making.

• Ability to lead and inspire the team to achieve organizational goals.

• Strong inter-personal skills and to lead by example with hands-on-approach.

• Ability to identify the market trends and creative to new ideas to stay ahead of competition.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office. 

We are currently seeking a high calibre professional to join our team as a Senior Manager, Alternatives Operations Design and Delivery.

Part of the Alternatives Operations Team, The Alternative Senior Manager – Operations Design and Delivery role, will be located in Singapore, will support directly the Head of Operational Design and Delivery, and will focus on the design and operating model for any new and existing investment capabilities managed and to be introduced to Alternatives Business across countries and entity, with an initial focus on Private Credit, Real Asset and Evergreen strategies.

In this role you will:

• Designing and setting up new operating model related to portfolio/fund’s structure across Alternatives investment capabilities in close collaboration with Product, Investment functions as well as Investment Operations capabilities leads across alternatives investment products until full portfolio onboarding. It would include processes, resources, any 3rd party relationship and infrastructure built
• Supporting any change to existing operating models to reflect any new services, processes and controls
• Developing a global effective operation framework, including complexity ad risk assessment, and comprehensive documentation according to HSBC standards, for all operating models as a member of the Design and Delivery Operations team. The capabilities will be allocated according to capacity, expertise, and background
• Contributing actively and on a continuous basis to end-to end process mapping in close engagement with functional architecture team, 1st line of Defence risk and controls and 2nd Line of Defence to get guidance, support and assurance in the review of the output
• Engaging with global fund services to take part of 3rd party providers relationship and the assessment of their product and technology services related to Alternatives capabilities (fund administrator, loan services, TA, Custodian, cash management solutions…) at the initial set-up as well as on an ongoing basis
• Directly supporting Alternatives Operations Director in any inorganic initiative and potential transaction across countries and capability to participate to due diligence of a new counterparty from an operation perspective, build and assess the integration plan (impact and cost assessment, risk and issues management)

To be successful you will need:

• Degree in Finance, Business, or a related field
• Professional certifications (i.e. CAIA, CFA, ACA, FRM…) and experience in alternatives investments products are distinct advantages i.e Private Credit, Real Assets and Evergreen strategies
• Working experience exposed to products (funds and mandates) from any European or any other local regulations like Hong Kong or Singapore, cross borders taxations and capital structure

• Strong experience managing operational risk in a changing environment
• Must show ability to communicate clearly on complex and diverse subjects and to maintain a high level of professionalism when dealing with clients, investors and colleagues
• Must possess effective project management, organisational and interpersonal skills with proven ability to work to deadlines in an efficient and accurate manner
• Ability to understand and consolidate diverse and complex business information to translate into actions and propose operational and pragmatic solutions
• Demonstrate collaborative and supportive working relationship with the other business departments and functions

Opening up a world of opportunity
http://www.hsbc.com/careers
https://portal.careers.hsbc.com/careers?query=28124&location=Singapore&pid=563774609447048&domain=hsbc.com&sort_by=relevance&triggerGoButton=false

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Key Responsibilities

• Lead end-to-end claims verification and audit service delivery in accordance with SOPs issued by the Government Agency
• Ensure compliance with SSRS 4400, SSA standards, and grant administration guidelines
• Oversee verification of claims, ensuring completeness and accuracy of supporting documents
• Manage preparation and submission of verification and audit reports
• Ensure SLA compliance and manage escalation of complex and ageing cases
• Conduct monthly progress meetings with Government Agency representatives
• Oversee use of finance systems for claim submission and documentation uploads
• Maintain tracking systems (Excel or equivalent) for claims status monitoring

Requirements

• Degree in any discipline
• Minimum 5 years’ experience in administration, finance, operations, or verification/audit services
• Strong leadership and stakeholder management skills

Job Description:

This job is responsible for managing complex, high risk, cross functional programs that drive operational excellence and process-led transformation across Global Credit Operations. This role will partner with Operations teams and key stakeholders to identify improvement opportunities, deliver end-to-end projects, and embed sustainable change that enhances efficiency, quality, and client experience. Job expectations include serving as the primary point of contact to department managers for critical process change initiatives, using tools to document program performance, and influencing stakeholders to drive strategic changes.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams, external vendors to perform in alignment with the program objectives. 
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

RequiredSkills

• Bachelor’s degree or equivalent qualification.
• Minimum 7 years’ experience in business change or transformation management.
• Strong end-to-end program management skills with ability to manage multilayer complex, cross-functional initiatives preferably in banking operations.
• Proven stakeholder management and influencing skills.
• Analytical and problem-solving ability to identify root causes and implement solutions.
• Self-motivated to drive non-funded projects and initiatives.
• Clear, articulate oral and written communication skills.
• Proficient in MS Office (Excel, Word, PowerPoint, MS365, Copilot); highly organized and able to work in a team environment.

• 5.5 Days || 8.30am - 5.30pm (Mon - Fri); 8.30am - 12.30pm (Sat)
• Working location: HQ at AMK
• $10,000 to $14,000

Requirements

• Degree in Mechanical Engineering, recognized by PE Board Singapore/ BCA/ IES
• Minimum 10 years’ experience in Mechanical services in M&E Consultancy or related firms
• Candidates with Professional Engineer (Mechanical) certification will be advantageous.

Job scopes

a. Technical proficiency

• Provide technical advice to project managers and engineers
• Provide technical write-ups
• Resolving related mechanical matters
• Provide training and mentoring of mechanical Engineers
• Collection and investigation of necessary information for future projects/ tenders, development of relationship with potential clients and consultants for future projects
• Interpretation of specifications, terms and conditions, drawings and any other relevant documents
• Advise in preparation of presentation slides for tender interviews
• Advise Value Engineering for tenders and projects
• Advise Technical Specification compliance

b. Operation Leads

• Interpretation of specifications, terms and conditions, compliances, drawings and any other relevant documents
• Involve in project write up such as understanding scope of work, manpower histogram, programs, Gantt Chart on scope of works using Microsoft Project software and Organization chart
• Monitor of project cashflow and P&L.
• Attend meetings with clients, consultants, suppliers, subcontractors with project managers to sort out operations issues.
• Provide advice or solutions to site issues, manpower deployment etc.
• Assist the site team on obtaining Variation Orders (VOs), Value Engineering, Recruitment
• Settlement of claims from client, subcontractors, suppliers and any other parties related to the projects
• Provide solution to projects management, site issues, technical issues, manpower deployment
• Mentorship to juniors and motivate project teams where necessary
• Proficiency in contractual knowledge

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• 6Days - 8.30 - 6.30 & 24Hours Standy
  
• Excellent in reading and understanding electrical schematic diagram
• Analyse and interpret the technical specifications and blueprints
• Ensure that the project is within the stipulated timeline, budget, quality standard, and high safety
• Knowledgeable of local codes and regulations for electrical building services
• Facilitate the construction and installation of the electrical equipment and its components in accordance with the specifications and standards
• Checks and reviews detailed electrical construction drawings to meet design standards and minimize errors
• Responsible for the analysis, definition, design, construction, testing, installation, modification, and maintenance of automated machines, containing software as the major component
• Perform electrical and electronic conceptual details design work.
• Liaise with clients, consultants, and relevant authorities on their engineering request
• Design, Engineer, and provide optimized solutions to meet project & client requirements
• Support the site team in resolving issues during installation, testing & commissioning
• Any ad-hoc duties assigned by management

• Oversee the full project lifecycle, with strong knowledge of project management, operational processes, and administrative procedures.
• Plan, monitor, and control project schedules, costs, and documentation.
• Lead construction planning and coordinate with subcontractors, clients, and consultants to ensure progress aligns with the project schedule.
• Establish project timelines and closely monitor progress to meet deadlines.
• Ensure all works meet required quality standards and comply with safety and environmental regulations.
• Ensure all project activities adhere to the company’s ISO standards and systems.
• Provide technical direction based on MEP/DfMA drawings (e.g., Revit, AutoCAD, IFC).
• Manage subcontractor submissions, including method statements, drawings, materials, mock-ups, and progress reports, ensuring alignment with company requirements.
• Ensure timely and accurate submission of all method statements.
• Identify, analyze, and resolve project issues effectively and efficiently.
• Monitor and achieve KPIs set by supervisors.
• Lead and supervise project teams, including staff and subcontractors.
• Contribute to project planning and development of project concepts.
• Maintain effective communication through email and Microsoft Teams.
• Perform any other ad-hoc duties as assigned.

Job Description:

• Approving rosters to ensure sufficient manpower is scheduled on each shift.
• Ensure all supervisor coaching are done.
• Proper maintenance checks for Reception counters and procedure rooms daily.
• Handling of performance appraisals for department.
• Management of the department’s controllable expenses to achieve or exceed budgeted goals monthly.
• Responsible for supporting / facilitating day-to-day operations of various clinics

Requirement:

• Candidate must possess at least a Degree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• Preferably with experience in Healthcare Sector

To submit your application, please apply online or apply@rn-care.com call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to address queries and facilitate onboarding processes
• Plan and assign routes to appropriate drivers, ensuring optimal route coverage and safety
• Lead training sessions to uphold service quality standards among transport crew
• Proactively handle customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members accordingly
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Demonstrate a good sense of road direction to support route planning and driver coordination
• Exhibit a positive, willing attitude as a learner, worker, and leader within the team

1. Operations Planning & Execution

• Plan, schedule, and oversee daily shipyard project activities (fabrication, installation, repairs).
• Ensure projects are executed according to timelines, specifications, and client requirements.
• Coordinate with project managers, engineers, and supervisors.

2. Workforce & Resource Management

• Manage manpower allocation (workers, supervisors, subcontractors).
• Ensure proper utilization of equipment, materials, and tools.
• Monitor productivity and optimize workforce efficiency.

 3. Safety &Compliance

• Enforce strict compliance with workplace safety regulations and MOM guidelines.
• Conduct safety briefings, risk assessments, and toolbox meetings.
• Ensure workers follow PPE requirements and safe work procedures.

4. Project Monitoring & Reporting

• Track project progress against schedule and budget.
• Prepare daily/weekly reports for management and clients.
• Identify delays or risks and implement corrective actions.

 5. Coordination& Communication

• Liaise with clients, contractors, and internal departments (HR, procurement, QA/QC).
• Attend coordination meetings and resolve operational issues.
• Ensure clear communication across all levels of the yard.

 6. Quality Control& Assurance

• Ensure all works meet engineering standards and specifications.
• Work closely with QA/QC teams to maintain quality benchmarks.
• Handle inspections and approvals.

7. Cost Control & Budget Management

• Monitor operational costs (labour, materials, equipment).
• Minimize wastage and improve cost efficiency.
• Support procurement and vendor management.

8. Problem Solving & Risk Management

• Handle unexpected issues like delays, manpower shortages, or equipment breakdowns.
• Develop contingency plans to keep operations running smoothly.

 9. Documentation& Compliance

• Maintain proper documentation (permits, reports, safety records).
• Ensure compliance with yard rules, legal regulations, and audits.
• Requirements:
• Ability to work in shipyard environments.
• 10–15 years of experience in shipyard operations
• Strong leadership and decision-making
• Knowledge of marine/offshore operations
• Safety management expertise
• Good communication and coordination
• Problem-solving under pressure

Job Summary

The Food Services Operations Manager is responsible for overall restaurant operations and profitability for outlets/branches, including achieving high level targets for sales, food cost, and productivity.

Responsibilities

• Overall manage Rest Managers to control food cost, labor cost, and all other costs to meet financial targets
• Oversee and implement staff training programs to ensure competence and quality standards
• Coach and guide Managers to enhance team leadership and operational efficiency
• Execute local marketing activities for all outlets to drive store sales and achieve sales targets
• Meet and exceed productivity targets through overseeing resource and workflow management by Managers in the outlets
• Ensure workplace health and safety procedures comply with government safety codes and regulations
• Maintain all business records to comply with authorities

Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.
• Mentor, provide guidance and support to the Service Desk team.
• Lead and develop the service desk team, including hiring, training, and performance evaluations.
• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.
• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
• Identify and implement improvements along with updating of documentation for service desk processes and procedures.
• Foster a customer-centric culture within the team, emphasising excellent customer service.
• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.
• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.
• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification
• ITIL 4 Intermediate / Expert preferred
• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.
• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

Job Description

• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
• Conduct regular Audits for all processes & implement all new process rollouts or changes. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
• Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role. Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure no penalties are incurred and monitor , track and maintain internal errors. Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
• Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
• Provide assistance to staff when needed and handle applicant/customer escalations.
• Liaise with various support functions to handle team related queries.
• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
• Manage VAC productivity and VAC security (Physical & data).
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Competencies

BC-Communication

BC-Delivering Results

BC -Diversity, Equity and Inclusion Orientation

BC-Entrepreneurship

BC-Leadership BC-Personal & Prof Dev.

BC-Quality & Service Orientation

BC-Teamwork and Collaboration

FC-Internal Audit FC-Project Management

FC-Selling & Business Development

FC-VAC Operation Management

BC - Digital Fluency

Nanyang Institute of Management is an EduTrust registered Private Education Institution offering a variety of courses. We invite qualified and experienced individuals for the following position:

Responsibilities:

• Oversee and manage daily operations of the institute.

• Ensure the operations and reliability of the Institute facilities and general infrastructures systems.

• Monitor and evaluate operational performance, identifying areas for improvement and implementing necessary changes

• Ensure compliance with company policies, regulations, and standards

• Manage and optimize resources to maximize productivity and efficiency

• Provide leadership and guidance to the operations team, fostering a positive and collaborative work environment

• Conduct regular performance evaluations and provide update to the Management

• Resolve operational issues in a timely and effective manner

• Develop and maintain relationships with vendors, suppliers, and other external stakeholders

• Oversee and review safety procedures and measure

• Handle insurance plans and service contracts

• Any other duties as and when as assigned

Requirements:

• Minimum Diploma with 1-3 years of relevant experience in operations management or related field

• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams

• Excellent time management and multitasking abilities

• Proficient in computer skills, including Microsoft Office (Word, Excel, PowerPoint)

• Exceptional problem-solving and critical thinking skills

• Excellent communication and interpersonal skills

• Strong negotiation and conflict resolution skills

• Familiarity with Singapore's business environment and regulations

About the Role

We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process efficiency, team performance, and cross-functional collaboration. This position is ideal for a leader who thrives in fast-paced environments and has a strong operational mindset paired with customer-centric thinking.

Your Key Responsibilities

Team Leadership & Development

• Inspire, coach, and lead a team of customer service professionals, cultivating a high-performance, accountable, and service-focused culture.
• Define KPIs and success metrics to drive individual and team performance.
• Conduct regular training, feedback sessions, and career development initiatives.

Customer Operations & Fulfillment

• Own the end-to-end service delivery process—including order processing, delivery coordination, and issue resolution.
• Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
• Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.

Operational Excellence & Planning

• Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
• Oversee demand planning processes to support operational efficiency and avoid service disruptions.
• Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.

Stakeholder Collaboration

• Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
• Support business growth by strengthening customer retention and identifying opportunities for account expansion.

Continuous Improvement

• Lead initiatives that streamline operations, reduce manual effort, and enhance overall customer experience.
• Recommend improvements to systems, SOPs, and tools that enable scalability and responsiveness.

Who You Are

• Education: Degree in Business, Supply Chain, Operations, or a related discipline. Diploma holders with strong leadership experience are welcome.
• Experience: 5+ years in customer operations, order fulfillment, or sales support, with at least 2 years in a leadership capacity.
• Leadership: Proven ability to manage, motivate, and develop a service team in a performance-driven environment.
• Customer-Focused: Strong empathy, communication, and relationship management skills—able to balance service with business needs.
• Analytical & Process-Oriented: Comfortable with data, reporting, and workflow optimization.
• Tech-Savvy: Proficient in Microsoft Office (especially Excel), ERP systems, and CRM/order management tools.
• Driven & Agile: Thrives in dynamic settings, embraces challenges, and leads change with confidence.

Why Join Us?

• Make a measurable impact on customer experience and operational excellence.
• Lead a passionate, committed team in a fast-moving business environment.
• Grow your career in a company that values innovation, collaboration, and continuous improvement.

Please be notified that only shortlisted candidates will be notified！

Job Description & Overview

We are seeking a highly organised and dynamic Event Operations Manager to oversee and execute all event-related activities for Kind Kones.

This role is responsible for end-to-end event planning, on-site execution, and post-event performance, ensuring seamless operations while delivering an exceptional brand experience. You will play a key role in driving revenue through events, partnerships, and activations, while upholding our commitment to quality, sustainability, and customer satisfaction.

Key Responsibilities

Event Planning & Coordination

• Plan, organise, and manage all events including pop-ups, corporate functions, festivals, and brand activations
• Liaise with event organisers, vendors, and partners to ensure smooth coordination
• Manage event calendars, bookings, and logistics timelines

Operations & Execution

• Oversee full event setup and teardown, ensuring efficiency and adherence to brand standards
• Manage inventory allocation, equipment, and product transportation for events
• Ensure compliance with food safety, hygiene, and operational guidelines

Team Leadership

• Recruit, train, and supervise event crew and part-time staff
• Lead on-site teams to ensure smooth service and excellent customer engagement
• Foster a positive, high-energy team environment aligned with brand values

Customer Experience & Brand Representation

• Deliver a memorable and engaging customer experience at every event
• Act as a brand ambassador, promoting Kind Kones’ plant-based philosophy
• Handle customer feedback and resolve issues promptly and professionally

Sales & Performance Management

• Drive event sales and meet revenue targets
• Monitor event performance, prepare reports, and suggest improvements
• Identify new opportunities for partnerships, collaborations, and event growth

Administrative & Compliance

• Manage event budgets and cost control
• Maintain proper documentation, permits, and hygiene certifications
• Ensure all operations comply with local regulations and safety standards

Requirements

• Minimum 2–3 years of experience in event management, F&B operations, or retail operations
• Strong organisational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle on-ground challenges
• Willing to work weekends, public holidays, and flexible hours
• Physically fit and comfortable with hands-on operational work
• Food hygiene certification preferred

Details

• Locations: Across multiple event venues; occasional work at central kitchen
• Work Schedule: Flexible, based on event requirements

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Performance-based incentives (event sales)
• Staff discounts
• Medical and annual leave (post-probation)
• Career growth opportunities within a fast-growing brand
• Fun, purpose-driven work environment focused on healthy, conscious consumption

About Kind Kones

Kind Kones is an all-natural, plant-based ice cream brand offering dairy-free, egg-free, and refined sugar-free desserts, with many gluten-free options. We are driven by a mission to provide a better way to indulge—being kind to your body, the environment, and others.