Total 448 Manager job vacancies

Core Responsibilities

1. To provide strategic and operational direction, advice, policies and support for the Association in IT related matters, which will include:

a. Reviewing and understanding existing infrastructure, setup, security, hardware and software and making recommendations for change/improvement; and conducting implementation where applicable.

b. Exploring new technologies and their suitability for the Association.

c. Drafting and implementing IT policies to safeguard the interest of the Association.

d. Work with vendors and partners to ensure the Association has suitable IT solutions for efficiency and effectiveness.

e. Documenting, reviewing and improving IT systems and controls.

f. Provide technical support on IT issues faced in the Association.

g. Manage outsourced vendors in the fulfillment of the objectives of the Association.

h. Maintenance of database for email marketing.

2. To be responsible for the review and improvement of processes, including the adoption of more productive and cost effective methods/systems on technology related matters.

3. To be responsible for the maintenance of servers and perform timely reviews from a risk management perspective, looking at security, back-up, unforeseen situations arising and to develop contingency plans.

4. To provide IT related support in SMA organized events and courses where necessary.

5. To be the personal data protection officer and be responsible to chart the direction and guidelines on personal data protection matters, including training and educating staff on such matters.

6. To be responsible for the cybersecurity of the Association, including training and educating staff on such matters.

7. Any other responsibilities as required by the Chief Administrator.

Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or a related discipline

• Minimum 5 years of experience in IT project management and application management
• Experience working with vendors and coordinating system implementations
• Strong stakeholder engagement, communication, and documentation skills
• Experience in healthcare or non-profit sectors
• Project management certification (e.g., PRINCE2 or PMP preferred)
• Familiarity with change management and driving user adoption

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Review & propose best-practices and enforce IT methodologies & protocols to ensure highest quality of services provided to end users and partners

• Oversee IT support services to ensure issues are quickly responded, escalated and resolved in compliance with IT protocols

• Build-up and manage team of IT support members across the region

• Ensure smooth daily IT operations and monitor up/downtime of critical services

• Build up runbooks and documentations to ensure proper knowledge transfer

• Assist subsidiaries in their daily IT operations

Requirements

• Degree/Diploma in Computer Science or related studies with 8 years or more working experience, out of which more than 5 should be of similar capacity

• Experience as a leader in team building, staff skill development, methodology formulation, training and monitoring

• Hands-on experience in helpdesk ticketing systems like JIRA, ServiceNow, Microsoft Planner, or equivalent.

• Good knowledge of IT auditing and compliance enforcement

• Hands-on experience in desktop support, network infrastructure, Office 365, basic scripting, Microsoft products, Server room & facility health maintenance

• Must have work experience managing team in Retail and/or F&B industry and understand the dynamic job nature within the industry

• Good knowledge of IT store opening and renovation projects

• Good knowledge of one or more of the following systems – POS, ERP, Business Intelligence, eCommerce

• Knowledge or work experience in technical solutioning and development will be advantageous

• Good communications and problem-solving skill

• Team player and be independent in executing work-related jobs.

• Proficient in written and spoken English. Ability to write and converse in Mandarin or French will be advantageous, for communicating with associates in our subsidiaries in France, China.

You will support in audits, investigations and special reviews in order to provide an independent and objective assessment over governance, risk, assurance matters (including matters over Sustainability Reporting) and to add value by improving the operations of company.

Key Responsibilities:

• Contribute to the development of the IT audit plan and reporting packages to the Company Audit Committee.
• Contribute to the development and improvement to IT audit methodologies and programs.
• Prepare detailed audit program to lead IT audits and Integrated audits through applying risk-based auditing skills, usage of data analytics and professional judgement.
• Apply effective project management to audit assignments and other projects to complete engagements which meets quality standards, deadlines, and expectations.
• Lead audit engagements from planning to reporting, ensuring timely completion and adherence to standards.
• Provide on job training/coaching of team members for their technical development.
• Manage outsourced internal auditors.
• Evaluate underlying root causes and impact to provide and deliver high quality, concise reports, feasible and sound recommendations to the businesses, aligned with the Group’s directives.
• Present audit observations at closing meetings and to the Audit Committee (where required).
• Utilise appropriate audit techniques and tools (such as data analytics) in auditing methods to evaluate organisation risk exposure and gaps.
• Manage special projects such as automation, and data analytics.
• Manage other improvement projects/initiatives to promote a collaborative environment and share knowledge and best practices learned.

Requirements:

• Degree in IT (Information Systems)/ Computer Science/Accountancy or equivalent.
• At least 8 years IT audit/IT risk management experience, either in Internal Audit or with a reputable professional service firm.
• At least 3 years in a supervisory/leadership capacity with demonstrated ability to work independently and mentor junior auditors.
• Demonstrates experience in interaction with senior management and stakeholders.
• Holders of professional certifications such as CIA, CISA and CISSP are highly desirable.
• Solid knowledge of security concepts and configurations of SAP S4/HANA, Oracle EBS, Windows, Azure AD, Linux, MS SQL, etc.
• Possesses good understanding of cybersecurity frameworks, controls and processes, including vulnerability and patch management, virus and malware protection, DLP, intrusion detection, and crisis management and incident response.
• Requires business travelling up to 30% a year.
• Good interpersonal and communication skills.

Our client is a well-established MNC, market leader in the IT distribution industry. Due to their current expansion plan, they are looking for Business Development Manager, in hopes of developing the current high performing BD team. They are located in the East - easily accessible.

Responsibilities of Business Development Manager:

• Drive revenue and profit growth through channel partner management
• Develop and execute channel development and business plans
• Identify and pursue new business opportunities with partners
• Build strong relationships with vendors, channel partners, and internal stakeholders
• Promote vendor solutions and professional services to resellers
• Collaborate with presales and solution teams on pricing, solution design, and sales enablement
• Maintain accurate pipeline forecasting and market feedback

Requirements:

• Min 3 years of B2B sales experience in IT industry
• Strong communication and stakeholders management skills
• Min diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

About CAD-IT:

Established in Singapore in 1991, our vision is to be the preferred Industry 4.0 partner to our valued customers and a key global contributor to the successful use of innovation and technology. Our mission is to provide world-class Industry 4.0 solutions, thereby helping our customers and their supply chains achieve greater innovation, quality, productivity, reduced costs and time-to-market, whilst being good stewards of the resources that are entrusted to us.

About the Role:

We are seeking a proactive and detail-oriented Senior Operations to provide executive assistance when needed to Chief Operating Officer. This role is ideal for someone who understands operational efficiency and familiar with B2B SaaS sales processes. As part of this role, you will optimize business operations and coordinate meetings across different countries. If you have a structured mindset, thrive in a dynamic environment, and enjoy problem-solving, this role is for you!

Key Responsibilities:

1. Operations & Business Process Optimization

• Identify process gaps and work cross-functionally to implement operational improvements.

• Support internal teams in executing business strategies for enhanced productivity.

• Familiar with sales and order fulfilment processes and CRM tools like Sales force.com and Monday.com to identify improvement opportunities.

• Track revenue performance and identify risks and opportunities.

• Work closely with Sales and Delivery teams to improve execution.

• Assist in key growth and transformation projects.

• Conduct analysis and prepare materials for leadership.

• Provide insights and recommendations to support decision-making.

• Highlight gaps and propose corrective actions.

2. Executive Assistance & Coordination

• Assist COO with administrative and operational tasks when required.

• Organize and coordinate global monthly and quarterly management meetings.

• Maintain structured documentation and track key business actions from meetings.

Requirements:

• 3-5 years of experience in operations, finance, or business administration.

• Experience in an SME with exposure to MNC-level operations is preferred.

• Strong organizational skills with the ability to streamline processes.

• Excellent communication and stakeholder management skills.

• Ability to work independently while supporting multiple teams.

• Proficiency in Microsoft Office (Excel, PowerPoint) and financial tools is a plus.

• Exposure to CRM tools, like Salesforce.com and Monday.com

What would you get?

• Training and Development

• Discretionary Yearly Bonus

• Medical & Insurance Benefits

CAD-IT rewards employees in various ways based on their role, contribution and performance. We believe in training and developing our employees to help them achieve their fullest potential.

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a IT Sales Manager be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Responsibilities of IT Sales Manager:

• Manage the complete sales cycle for digital and IT solutions, from identifying opportunities through contract finalisation.
• Handle submissions for open market and government-related sales opportunities, including, tenders, and procurement portals.
• Create customised sales materials including solution proposals, costings, technical write-ups, and client presentation decks.
• Support clients as a solutions partner during the pre-sales phase by translating business objectives into workable technology solutions.
• Present and explain system capabilities via demos, prototypes, and solution showcases.
• Maintain strong account relationships, manage renewals and expansion opportunities, and address client concerns professionally.
• Review and validate the technical suitability of proposed solutions, including system architecture

Requirements:

• Min Diploma in a technology, business-technology, or digital-related discipline (e.g. IT, Computer Science, Information Systems, Business Analytics, Digital Media).
• Proven experience supporting IT tenders and digital transformation initiatives.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Role & Responsibilities:

● Lead and manage the IT function, with oversight of team performance, priorities, and delivery outcomes

● Drive the organisation’s technology roadmap, with a focus on applications, automation, and AI initiatives

● Own end-to-end delivery of IT and digital projects, from scoping and prioritisation to execution and rollout

● Oversee the strategy and performance of business applications, ensuring alignment with operational and commercial needs

● Identify and implement opportunities for automation and AI, improving productivity, decision-making, and service delivery

● Work closely with senior stakeholders to translate business needs into scalable technology solutions

● Drive continuous improvement across systems, processes, and user experience

● Establish governance, standards, and best practices for application management and project delivery

● Monitor performance, risks, and outcomes across IT initiatives, providing clear visibility to management

● Build and develop a high-performing IT team, fostering ownership, capability, and execution discipline

Requirements:

● At least 5 years of experience in IT, digital, or technology-related roles

● Proven experience in driving IT or digital initiatives end-to-end

● Ability to translate business needs into scalable technology solutions

● Credible stakeholder manager with sound commercial judgement

● Exposure to or interest in AI, automation, or data-driven initiatives

We are seeking an experienced Project Manager to lead end-to-end delivery of strategic initiatives within the securities domain. This role will focus on driving front-to-back transformation, managing program governance, and ensuring successful execution across study, migration, and testing phases.

Key Responsibilities

• Lead end-to-end project delivery, including study phase, planning, execution, governance, and budget management.
• Act as the Study Lead, driving front-to-back analysis, defining target architecture, conducting gap analysis, and producing business requirement documents (BRDs).
• Establish and manage program governance, including steering committees, operational forums, and stakeholder alignment.
• Define and oversee migration strategy and execution, ensuring minimal disruption and effective transition.
• Lead testing strategy and execution, including defining test approaches, coordination, and validation.
• Manage IT project lifecycle (IT PLC) processes, including validation committees and required approvals.
• Coordinate with compliance, legal, and outsourcing teams to secure necessary approvals and ensure adherence to regulatory standards.
• Ensure alignment across multiple workstreams and stakeholders to deliver projects on time and within budget.

Functional Expertise

• Strong understanding of Front-to-Back-to-Finance processes within capital markets, including:
• Trade lifecycle & processing
• Booking systems & documentation
• Settlement & custody
• Accounting, Risk & P&L
• Reconciliation & regulatory reporting
• Corporate actions

Required Skills & Experience

• Proven experience as a Project Manager / Program Manager in Securities / Capital Markets.
• Strong expertise in Cash Equities and Listed Derivatives.
• Hands-on knowledge of Calypso platform is mandatory.
• Solid understanding of:
• Market order execution & clearing
• Pre-trade systems
• Custody and post-trade operations
• Experience in front-to-back transformation programs, including study, migration, and testing phases.
• Strong stakeholder management skills, with experience engaging senior leadership and steering committees.
• Ability to manage complex programs with multiple workstreams and dependencies.

IT Manager / Senior Manager (Financial Services)**

**Location:** Singapore / Regional Scope

### **The Role**

We are seeking a strategic and hands-on **IT Manager** to lead our regional infrastructure, security, and vendor ecosystem. This is a pivotal role responsible for ensuring high-performance IT services while maintaining a robust security posture across the organization.

### **Key Responsibilities**

* **Infrastructure & Network Excellence:** Oversee the design, maintenance, and optimization of IT networks and systems. You will lead infrastructure planning, system upgrades, and critical disaster recovery/business continuity initiatives.

* **Security & Compliance:** Establish and enforce IT security policies and governance frameworks. You will ensure the firm meets all regulatory and cybersecurity requirements, managing risk through periodic audits and proactive monitoring.

* **Strategic Vendor Management:** Act as the primary lead for external vendors and software partners. You will handle contract negotiations, manage SLAs, and ensure that all third-party solutions align with business and security standards.

* **Service Desk Leadership:** Partner with external vendors to lead IT help desk operations. You will define KPIs and escalation procedures to ensure seamless end-user support across all regional locations.

### **Requirements**

* **Education:** Minimum Diploma in Information Technology or a related field.

* **Experience:** At least 5 years of relevant working experience.

* **Technical Proficiency:** Hands-on experience in network administration, systems management, and end-user support is essential.

* **Compliance Knowledge:** Solid understanding of IT security practices and regional data protection requirements.

* **Vendor Management:** Proven track record of managing external technology service providers and software developers.

* **Industry Preference:** Prior experience within the **Financial Services or Insurance** sectors is a significant advantage.

### **How to Apply**

Interested candidates, please submit your updated resume for a confidential discussion to juliah@gemini.sg

Our client is a IT Cybersecurity industry. Due to their current expansion plan, they are looking for IT Product Manager to join their team, in hopes of developing the current high performing team. They are located in West.

Job Responsibilities:

• Manage and grow a portfolio of cybersecurity and IT products, as well as related technical services.

• Drive product enhancements, operational improvements, and service quality initiatives to increase market share and profitability.

• Analyse market trends and provide insights to support medium- and long-term business planning.

• Develop and maintain business cases for strategic pricing, customized solutions, and special contract terms.

• Collaborate with operations and service delivery teams to ensure effective and smooth product delivery.

• Support sales teams with competitive pricing strategies, tailored solutions, and Service Level Agreements (SLAs) to acquire and retain customers.

• Identify and evaluate potential partnerships or collaborations to strengthen the product portfolio.

• Conduct market research and gather customer insights to define requirements for current and future products.

• Monitor competitor offerings and industry developments to inform product strategy.

• Coordinate cross-functional teams to execute product launches, updates, and marketing initiatives.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT related field study.

• Minimum 3 years experience in IT Sales/Product Management.

• Proven experience in B2B sales, product management, or business development for IT solutions.

• Strong stakeholder management and client engagement skills.

• Comfortable with local travel within Singapore for customer or partner visits.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

IT Sales Manager 

5 Days per week

SG Office: Jurong East - Tradehub 21 [Travelling within SG is required]

Basic Salary: $4,000 - $5,500

Benefits: 14 Days AL + $500 Medical Benefits + Performance Bonus【No Comm, entitled to yearly bonus]

About the Role

1. Company is doing security system for airport, car park and checkpoint like car plate recognition system, vehicle screening system and surveillance system.
2. Hiring Sales Manager to join our regional sales team, responsible for crafting and executing strategic sales plans, working in a high-performing sales team, nurturing key client relationships, and uncovering new business opportunities.

Key Responsibilities

• Develop and execute strategic sales plans to meet or exceed targets.
• Cultivate and sustain strong client relationships by understanding their needs and offering customized solutions.
• Create compelling sales and marketing materials to support business development efforts.
• Monitor industry trends and competitor activity to identify growth opportunities.
• Deliver regular sales reports and forecasts to senior management.
• Represent the company in overseas business meetings, product presentations, and trade exhibitions.

Qualifications and Skills

• Bachelor's Degree or Diploma in Business, Marketing, or a related discipline.
• At least 5 years of experience in sales or marketing, preferably within the security, electronics, or IT sectors.
• Technical knowledge of IT and electronics is highly preferred. 

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Summary

The Junior Project Manager (IT Systems) supports theplanning and delivery of IT-related projects, including system implementations,upgrades, and infrastructure initiatives. This role ensures projects areexecuted smoothly while coordinating between technical teams and businessstakeholders.

Key Responsibilities

• Assist in planning and managing IT projects (system implementation, upgrades, migrations)
• Coordinate with internal IT teams, vendors, and business users
• Track project timelines, deliverables, risks, and dependencies
• Support user requirement gathering and documentation
• Prepare project status reports and updates
• Facilitate meetings, testing (UAT), and deployment activities
• Ensure proper documentation of system changes and processes
• Support post-implementation review and issue tracking

Our client is a well-established MNC, market leader in the IT distribution industry. Due to their current expansion plan, they are looking for Business Development Manager, in hopes of developing the current high performing BD team. They are located in the East - easily accessible.

Responsibilities of Business Development Manager:

• Drive revenue and profit growth through channel partner management
• Develop and execute channel development and business plans
• Identify and pursue new business opportunities with partners
• Build strong relationships with vendors, channel partners, and internal stakeholders
• Promote vendor solutions and professional services to resellers
• Collaborate with presales and solution teams on pricing, solution design, and sales enablement
• Maintain accurate pipeline forecasting and market feedback

Requirements:

• Min 3 years of B2B sales experience in IT industry
• Strong communication and stakeholders management skills
• Min diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Oversee and expand the portfolio of cybersecurity products and related technical services to drive market growth and profitability.
• Collaborate with sales and operations teams to enhance service quality, optimize product delivery, and develop competitive pricing strategies.
• Conduct market research, analyse trends, and provide actionable insights for medium- and long-term business planning.
• Identify and evaluate potential partner relationships to support product adoption and maximize market reach.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 1 year of sales experience in IT sector.  
• Knowledge in managing products, services, and technical solutions within IT or cybersecurity domains.  
• Strong analytical and problem-solving capabilities, complemented by effective leadership and excellent interpersonal and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Key Responsibilities

• Drive new business development and manage existing client accounts within the IT solutions space.

• Engage corporate customers to understand business needs and recommend appropriate IT solutions (hardware, software, services).

• Prepare and deliver proposals, quotations, and presentations tailored to client requirements.

• Build and maintain strong relationships with customers, suppliers, and product vendors to support sales growth.

• Collaborate with technical teams to ensure client requirements are fully supported during solution design and delivery.

• Achieve sales targets through proactive prospecting, pipeline management, and closing opportunities.

Job Requirements

• At least 2 to 3 years of experience in IT sales or B2B account management, preferably in hardware, software, or IT services.

• Strong interest in engaging corporate customers and delivering client-focused solutions.

• Good understanding of IT products such as servers, storage, and software licenses and more.

• Excellent communication and interpersonal skills, with the ability to present confidently in both written and spoken English.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

IT Security Manager  

Job Description

• Monitoring & closure of technology compliance matters
• Conduct gap analysis to ensure compliance with MAS and internal security group guidelines on various new technologies and latest updates issued by MAS and propose mitigating controls
• Perform technology risk & control assessments on internal processes and controls, e-banking controls, etc to ensure in compliance with the MAS guidelines and supervisory policies and internal group guidelines
• Engage with Information Security teams in Head Office for better and quick resolution of audit gaps or incidents
• Conduct risk assessment and due diligence in relation to new products/ services and outsourced activities
• Manage local IT BCP, application and infrastructure resilience and DR capabilities.
• Other responsibilities and activities as advised by the line manager

Requirements:

• With at least two years' relevant banking experience in technology risk management, information security, cyber security consultancy or IT Audit field
• Familiar with technology risk and cyber security regulatory requirements, including but not limited to those defined by MAS
• Cybersecurity certification such as CISSP, CRISC, CISA, CISM, etc. is prefered

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

•        Bachelor's degree in Computer Science, Information Systems, Information Technology, or related technical field

•        Minimum 5 years of experience in infrastructure and cloud engineering roles with progressive leadership responsibilities

•        At least 5 years of hands-on experience managing multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform

•        Minimum 1 years of experience in regulated environments such as public sector, government, financial services, or healthcare

•        Proven experience in 24/7 operational support environments with incident management and on-call responsibilities

Technical Skills& Expertise

•        Multi-Cloud Platforms: Expert-level proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google CloudPlatform (GCP) with hands-on experience across compute, storage, networking, security, and managed services

•        Operating Systems: Advanced expertise in both Linux (RHEL, CentOS, Ubuntu, Amazon Linux) and Windows Server administration (2016, 2019, 2022, 2025) with deep troubleshooting capabilities

•        Patch Management: Extensive experience with enterprise patch management using AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

•        Security Hardening: Strong background in CIS Benchmark implementation, security remediation, and compliance frameworks (IM8, SOC 2, ISO 27001)

•        Infrastructure as Code: Proficiency in Terraform, Ansible, AWS CloudFormation, ARM templates, and GitOps practices

•        Container Technologies: Experience with Docker, Kubernetes, Amazon ECS/EKS, Azure AKS, Google GKE, and container orchestration

•        ITIL& ITSM: Deep understanding of ITIL v3/v4 processes with hands-on experience using ServiceNow, Jira, or similar ITSM platforms

•        DevSecOps: Experience with CI/CD pipelines, security scanning integration, and familiarity with SHIP-HATS platform

Role Overview

• Lead and manage multiple programs/projects with strong focus on governance, reporting, and demand management.
• Act as a central point of coordination between business, technology, and leadership teams.
• Drive data-driven decision-making through structured reporting and portfolio insights.

Key Responsibilities

Program & Project Management

• Manage end-to-end program delivery across multiple projects (initiation to closure).
• Define program roadmap, timelines, milestones, and deliverables.
• Track and manage risks, issues, dependencies, and escalations.

Reporting & Governance

• Develop and maintain program-level dashboards and reports for senior leadership.
• Provide weekly/monthly status updates, including:Progress trackingFinancials (budget vs actuals)Risks and issues
• Establish and enforce program governance frameworks and KPIs.
• Drive data accuracy, consistency, and transparency in reporting.
• Use tools like Power BI, Tableau, Excel, or similar for advanced reporting and visualization.

Demand Management

• Manage end-to-end demand intake process from business units.
• Evaluate, prioritize, and align incoming demands/projects based on: Business value Strategic alignment Resource availability
• Collaborate with stakeholders to define scope, business cases, and feasibility.

Stakeholder & Communication Management

• Act as a bridge between Business, Technology, and Operations teams.
• Engage with senior stakeholders and leadership for updates and decision-making.
• Ensure clear communication and alignment across all program participants.

Required Skills & Experience

Experience

• 10+ years of experience in Program/Project Management.
• Proven experience in program governance, reporting, and demand management.
• Experience managing large-scale, cross-functional programs.

Core Skills

• Strong project/program management skills (Agile, Waterfall, Hybrid).
• Expertise in reporting and dashboarding tools (Power BI, Tableau, Excel).
• Experience in demand management and portfolio governance.

Preferred Qualifications

• PMP / PRINCE2 / Agile / Scrum certifications.
• Experience in banking, financial services, or large enterprise environments.
• Exposure to digital transformation or data-driven programs.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP:+65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 5 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Key Responsibilities:

• Own the complete front-end sales cycle, from lead generation and qualification to closure, with a sharp focus on hunting new business opportunities and acquiring new logos.
• Strategically develop and execute go-to-market plans for expanding the organization’s footprint across retail clients.
• Build and nurture C-level relationships with stakeholders across target organizations to become a trusted advisor and long-term partner.
• Collaborate with cross-functional teams including Presales, Solutions, Delivery, and Marketing to design and present compelling, customized solutions.
• Proactively manage pipeline and forecasting activities, ensuring alignment with the organization’s quarterly and annual revenue goals.
• Stay abreast of emerging retail technology trends (e.g. digital transformation, supply chain digitization, AI/ML in retail) and translate those into customer-relevant sales opportunities.
• Representing the organization at key industry forums, regional events, and client meetings, strengthening brand presence in the region.
• Required Qualifications:
• 8+ years of proven experience in direct B2B sales of IT services, enterprise software solutions, or digital transformation offerings, preferably within large-sized IT services or consulting firms.
• Retail domain experience with deep understanding of retail business processes, challenges, and technology ecosystems.
• Demonstrated ability to consistently meet or exceed revenue targets through strategic prospecting and relationship management.
• Track record in customer acquisition, consultative solution selling, and closing high-value deals across the APAC market.
• Must have prior working experience in the local APAC region, with a solid grasp of local business practices, cultures, and regulatory environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Comfortable with travel within the APAC region as required to support sales engagements.
• Bachelor’s degree in business, IT, Engineering, or a related field.
• Experience selling digital commerce platforms, AI/ML solutions, cloudnative applications, for retail.
• Background in working with regional system integrators, boutique consulting firms, or fast-growing IT services companies.

Monthly Salary: UP to $8000 (Negotiable)

Working Address: Ubi

Working hours: 9am to 6pm (Monday to Friday)

Objectives of the Role:

・Serve as the primary point of contact for all client needs, inquiries, and concerns

・Strengthen relationships with clients to build long-term partnerships, engaging key executives and stakeholders

・Maintain accurate client information and monitor contract updates and renewals

・Coordinate with customers and internal cross-functional teams to ensure timely and successful delivery of solutions

・Develop a deep understanding of our products and services to effectively support upselling and cross-selling

Responsibilities and Duties

Reporting to the Managing Director, your responsibilities include:

・Respond to customer inquiries and ensure their needs are addressed promptly

・Build trusted advisor relationships with key accounts, stakeholders, and executive sponsors

・Monitor account activities to ensure services align with client needs and budget

・Maintain strong relationships with existing customers and deliver exceptional day-to-day service

・Collaborate regularly with internal teams to review progress, identify improvements, and support customer satisfaction

・Prepare progress reports for clients and management

・Communicate the status of monthly/quarterly initiatives clearly to internal and external stakeholders

・Forecast and track key account metrics

・Collect and analyse data to understand customer behaviour

・Identify upsell, cross-sell, and renewal opportunities and keep management updated

・Act as a customer advocate, focusing on enhancing the buying experience

・Monitor client use of our products and solutions to ensure effectiveness

・Work with Sales and management teams to onboard new customers and strengthen existing customer relationships

Qualification and Requirements:

・Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field

・At least 4 years of experience in account management or customer-facing roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager; experience in the IT sector is an advantage

・Strong understanding of enterprise and government IT environments, particularly in networking and cyber security

・Excellent critical-thinking and problem-solving skills

・Ability to communicate, present, and influence stakeholders at all organisational levels, including executive and C-suite

・Proven ability to manage multiple accounts and projects simultaneously while maintaining high attention to detail

・Solid track record of meeting or surpassing targets and receiving positive client feedback

・Strong interpersonal skills and excellent verbal, written, and presentation abilities

・Exceptional listening and negotiation skills

・Ability to develop strategies and build strong rapport with customers and internal teams

・Experience delivering client-centric solutions tailored to specific customer needs

・Natural relationship builder with integrity, professionalism, and reliability

・Ability to collect, track, and analyse large volumes of data effectively

・Self-driven and able to excel in a performance-oriented environment

・Experience in bid management

・Strong commitment to understanding client needs and providing solutions that exceed expectations

・Polished and professional with a confident, courteous manner in all client interactions

・Capable of handling escalations calmly and constructively, offering solutions that preserve client trust

Benefits:

• 14 days annual leave (For each leave year of service, the number of days of annual leave will increase by (1) day until a maximum of 18 days.)

• Medical, dental and hospitalisation insurance provided.

• Mobile phone reimbursement for monthly subscription plan.

• Sales commission

Nextbeat Singapore Pte. Ltd.
EA License Number: 22C1267
EA Personnel No: R22110252