Make a Meaningful Impact
As a Patient Service Senior Executive, you'll play a vital role in ensuring seamless patient experiences, supporting our clinicians, and driving operational excellence. Your expertise will help us deliver world-class healthcare services that make a real difference in our patients' lives.
Career Growth Opportunities Abound
At BMJ Physiotherapy, we're committed to nurturing talent and fostering growth. As a Patient Service Executive, you'll have access to:
- Professional development programs: Enhance your skills and knowledge through our comprehensive training programs.
- Cross-functional collaboration: Work closely with various teams, including clinical, operational, and administrative, to gain a deeper understanding of our organization.
- Clear career progression pathways: Advance your career through our defined promotion pathways.
Description of Job Role:
A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in on-the-job training for new patient service associate staff and participates in quality improvement projects and initiatives. H/She may work in various clinic locations when the needs arise. H/She should be organised, multitasking and quick problem-solving. H/She should possess effective communication and interpersonal skills.
Someone who is prepared to extend work hours when operational needs arise.
Roles and Responsibilities:
1. Provide front-desk services
• Manage and handle enquiries coming through calls, messages and emails pertaining to allied health services; physiotherapy, hand occupational therapy & massage etc., and providing a welcoming environment.
• Manage and handle enquiries pertaining to patients’ insurance claim matters.
• Schedule appointments for patients.
• Manage and follow up with patients who have missed their appointments but no next appointment. Manage patients’ appointment using specified software.
• Liaise with patients and other stakeholders to provide services to patients. • Perform registration on software and necessary discharge procedures for patients.
• Provide advice on invoicing matters on software to patients and Perform payment collection procedures.
• Identify situations where patients require additional attention.
• Maintaining patient records and ensuring confidentiality.
• Perform service recovery.
• Promote use of automated or self-help services, e.g. Patients Satisfaction surveys in-clinic.
2. Support clinic operations
• Prepare consultation rooms.
• Manage inventories of clinical and non-clinical items
• Conduct training of staff
• Generate reports
3. Perform quality management
• Participate in quality improvement initiatives and projects
• Participate in the execution of designated emergency response tasks
4. Reporting and Data Entry
• Preparing reports and presentations for management
• Conducting data entry and maintaining operational databases
