Job Expectations
Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department.
Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
Monitor departmental expenses and support cost-control initiatives to optimize resources.
Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
Minimum Diploma or Degree in Hospitality, Tourism, or related field.
At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
Strong leadership and team coordination skills with attention to detail.
Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
Professional, well-groomed, and composed in daily staff and guest interactions.
