Total 3,255 Others/Any job vacancies

Job Description:

• Carry out site supervision duties in accordance with the Building Control Act.
• Ensure works are done appropriately following the approved drawings.
• Assist the Resident Engineer on all site and/or construction related matters.

Job Requirements:

• Minimum Diploma in Civil / Structural Engineering or equivalent.
• Registered with IES as Resident Technical Officer (Civil).
• Minimum 10 years of construction experience in supervising civil and structural works.
• A person with good communication skills and with ability to work in a team.

About the Company

Our Client is a global provider of specialized solutions for safety and infrastructure protection across diverse industries.

Responsibilities

We are looking for a detail-oriented Technical Sales Coordinator to assist with quotation preparation, customer inquiries, and coordination between internal teams and customers.

• Support sales operations and contributes to smooth communication and service delivery across departments;
• Prepare and manage quotations and proposals in response to customer requests;
• Coordinate with internal teams (sales, customer service, logistics, technical) to ensure timely order processing and fulfilment;
• Respond to customer queries via email, phone, or online channels, ensuring a high level of service;
• Track ongoing projects and maintain organised sales documentation;
• Build basic product and market knowledge to support the sales process.

Requirements

• Diploma or Degree in Business, Engineering, or a related discipline;
• At least 2 years of experience in sales support, coordination, or customer service;
• Strong organisational and communication skills;
• Proficient in Microsoft Office;
• Ability to manage multiple tasks in a dynamic environment.

Employment Details

• Supportive work environment with growth opportunities;
• Excellent compensation and benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Job Summary

Lead and coordinate mechanical maintenance teams to deliver effective preventive, corrective, and breakdown maintenance services while ensuring safety compliance and efficient resource planning in a facilities management environment.

Responsibilities

• Lead and supervise technicians to complete rectification works efficiently and safely
• Manage and coordinate external vendors and contractors to ensure timely and quality service delivery
• Perform maintenance, repair, and servicing tasks on mechanical systems to maintain operational reliability
• Execute preventive, breakdown, and corrective maintenance to minimize downtime and extend equipment life
• Respond promptly to defects and maintenance requests to maintain facility functionality
• Ensure adherence to safety protocols during all maintenance activities to protect personnel and assets
• Prepare detailed technical reports on breakdown incidents and maintenance proposals for management review
• Monitor and review work progress to ensure project timelines and quality standards are met
• Develop and maintain detailed work schedules, manpower allocation, and resource planning to optimize operations
• Interpret engineering drawings, perform basic engineering calculations, and apply engineering codes of practice to support maintenance tasks
• Coordinate on-site safety management systems to uphold regulatory and company safety standards
• Perform additional ad-hoc tasks as assigned by the reporting engineer to support operational needs

Required competencies and certifications

• NITEC or Diploma in Mechanical Engineering
• Minimum 3 years of experience in a Facilities Management environment

Role:

• Assist the Senior Technical Manager in overseeing the technical operations of a fleet of tankers.
• Manage daily maintenance and repair activities, budget survey schedules, and docking operations.
• Maintain updated records of class status and coordinate with Classification Societies, Suppliers, and Contractors for daily operations.
• Ensure adherence to statutory requirements under ISM, ISPS, and MLC.
• Monitor, coordinate, and attend vessel inspections by oil majors, statutory surveys, and follow up on related matters.
• Conduct and report on incident/accident investigations.

Requirements:

• Sea-going experience as a Marine Engineer or atleast 1 year of shore experience as technical superintendent managing tankers.
• MOT Engineer Certification (Class 1 or Class 2)
• Strong organizational skills with a hands-on approach to technical troubleshooting and problem-solving.
• Independent, resourceful, and able to work under pressure to meet deadlines.
• Willingness and ability to travel on short notice as needed.

This role is to support the Design & Technology and Art teaching teams in the upkeep and management of workshops, maker spaces, and art studios, ensuring they are safe, well-organised, and equipped for creative learning. The Technician will assist in preparing materials, maintaining resources, and supporting practical lessons both within and outside the classroom. The aim is to create an inspiring, secure, and nurturing environment where students can explore creativity, develop technical skills, and enjoy hands-on learning experiences.

Responsibilities

Design & Technology

• Under the direction of the School DT and STEM Team Lead, participate fully in the preparation of student-centred learning activities and support teaching and learning where necessary

• Ensure that the environment in the Maker Spaces and DT Workshop is well-managed, properly ordered, neatly presented, and that inventory and resources are maintained

• Ensure that the equipment in the Maker spaces is kept well and utilised regularly for various projects and learning opportunities

• Supporting wood, metal, plastics, textiles, electronics and CAD/CAM projects

• Maintaining machinery, hand tools, laser cutters, 3D printers, and sewing machines

• Preparing materials for prototyping, model-making and product design

• Supporting GCSE / IGCSE / A-level style coursework and project work

• Provide training and assistance to the school DT team with regard to the equipment in the Maker Spaces.

• Liaise with teaching staff and prepare for Taster days and Open Houses, miscellaneous workshops and competitions.

Art Support

• In addition to Design & Technology, the post-holder will provide practical and technical support to the Art Department, particularly in the preparation, organisation and presentation of materials and exhibitions.

• Prepare art materials and resources for lessons, exhibitions, and student projects.

• Maintain art studios and ensure proper storage and handling of supplies (e.g., paints, canvases, digital art tools).

• Assist in setting up displays for student artwork and school exhibitions.

• Provide guidance and technical assistance for students working on art projects, including digital media.

General

• To provide any other reasonable duties delegated by the School Management.

• Work with Health and Safety and facilities teams in ensuring safety and compliance with the regulations in place for workshops and studios to be able to operate seamlessly

• Representing the Design & Technology and Art department as a member of the Health & Safety Committee.

• Uphold the highest standards of safeguarding and child protection.

• Demonstrate a strong commitment to continuous professional development and reflective practice.

Position Requirements

• Ability to work under pressure and use of initiative is essential

• Possess highly developed interpersonal and teamwork skills

• Excellent verbal and written English skills

• Mentor pupils on their personal Design and Technology and Art projects

• Experience working as a Design & Technology technician, workshop technician, maker space technician or art technician

• Knowledge of workshop production methods and their safe operations (ie woodworking tools)

• Willingness to learn and grow new skills on the job

• Experience with Textiles/sewing and digital production tools (preferred)

• International experience (preferred).

• An international outlook and understanding of working in diverse environments.

• At least 1 year of experience in working with children or a relevant educational certificate/diploma required.

• Requisite qualifications/ Diploma in Design and Technology or Art

Working hours:

Mon to Fri: 8am to 5pm

Location: Raffles Place

Duration: 6 months contract

Working Hours: 8:30 - 6, Mon - Fri

Salary: Up to $15/hour

Job Responsibilities:

• Manage end-to-end course registration (e.g. enrolments, confirmations, attendance tracking)
• Coordinate training logistics (e.g. scheduling, venue booking)
• Prepare training materials, attendance sheets, and evaluation forms 
• Maintain and update learning records and trackers
• Liaise with internal stakeholders, trainers, and external vendors
• Consolidate training feedback and generate basic reports
• Handle ad-hoc administrative and coordination tasks

Job Requirements:

• Minimum Diploma/Degree in any field with admin experience

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Summary

We are seeking a detail-oriented and organized Sales & Administrative Support to assist both the sales and production teams. This role plays a critical part in ensuring accurate order processing, smooth coordination between departments, and timely communication with customers and internal stakeholders.

Key Responsibilities

Sales Administration

• Prepare and process sales quotations, sales orders, and purchase orders
• Maintain and update customer records in CRM/ERP systems
• Handle customer communication regarding order status, pricing, and delivery schedules
• Track orders and follow up on open items with customers or sales representatives

Manufacturing & Production Support

• Issue and update production work orders
• Coordinate with production planners and supervisors regarding job progress
• Maintain job folders, drawings, and revision control records
• Support inventory checks and material tracking
• Update production schedules and monitor job completion

Cross-Functional Support

• Serve as a liaison between Sales, Production, Planning, and Logistics
• Support shipping documentation and delivery coordination
• Assist with quality documentation, reports, and records
• Ensure document accuracy and version control

Job Requirements

• Prior experience in sales administration, manufacturing support, or an operations role preferred
• Strong computer skills (Microsoft Excel, Word, Outlook)
• Strong communication and problem-solving abilities
• Ability to handle multiple tasks in a fast-paced environment
• Basic understanding of manufacturing processes is an advantage

Preferred Skills (Good to have but not a must)

• Experience handling technical drawings or specifications
• Inventory or production scheduling exposure
• Knowledge of quality control processes and documentation
• Good customer service mindset

Job Details:

• 1 year contract + 1 month completion bonus 
• Salary Range : UP $3,500
• Location: East (near MRT Expo)
• 6.30am to 3.30pm (Tue to Sat)
  

Job Scope:

• Participate in projects. Lead and/or collaborate with Order Management team

• Process customer orders in SAP within agreed service levels

• Maintain customer master data and system setups in SAP

• Facilitate order shipment per customer’s requested delivery date 

• Support pricing issue checks and coordinate with relevant teams for resolution

• Identify and escalate order data discrepancies for further investigation

• Support continuous improvement initiatives, including automation and process standardisation

• Generate reports to ensure accuracy and compliance of order management processes

• Work with regional teams across Asia, Europe and North America customer

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. https://sg.persolgo.com/job/apply/15878

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Salary: $2,500 - $3,700
Location: Woodlands Ave (Nearest mrt: Admiralty)
Working day: Monday – Friday
Working Hour: 8:30am - 5:30pm

Responsibilities

• Prepare and disseminate quotations for equipment spare parts.
• Receive and scrutinize all customer purchase orders for accuracy and completeness. Generate internal job orders.
• Collaborate with production, project managers, logistics companies, and other pertinent departments to expedite order fulfilment. Prepare shipping documents.
• Primary point of contact for customers, addressing inquiries and providing information on products, services, and order status.
• Proficient in obtaining a Certificate Of Origin (COO) position from government agencies.
• Communicate with customers to provide updates on their orders, delivery schedules, and any potential issues.
• Generate and maintain sales reports, including tracking sales performance and forecasting.
• Prepare regular sales reports for management, summarizing key performance indicators and trends.
• Analyze sales data to identify areas for improvement and support strategic decision-making.
• Collaborate closely with the finance department for invoicing and payment processing.
• Provide feedback to the sales team based on customer interactions and market intelligence.

Requirements:

• Min Diploma or Bachelor’s degree in business administration, sales, or a related field.
• Min 2 years of experience in sales coordination or customer service roles, preferably within a manufacturing environment.
• Familiarity with SAP usage is advantageous.  
• Knowledge of manufacturing processes and products is a plus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The Job:

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning company's product quality, delivery & services to SAM management
• Observe all safety rules of the company and at customer premises
• Defect & Crisis Management
• Exercise safety precautions
• Lead & execute control & containment activities in the event of quality trouble

Education level -

• Diploma / Degree in any Engineering discipline with 1-2 years of working experience

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

[What the role is]

You will form the core team of technical specialists working at waste management facilities including the Integrated Waste Management Facility (IWMF) – a large-scale waste management infrastructural project, and Tuas South Incineration Plant (TSIP). 

The work scope and job requirements are as follows:

Responsibilities:

You may be part of the project team to assist the engineer and supervise IWMF construction progress. Your work scope includes:

• To work with project consultants and key stakeholders, such as other government agencies, on the design of the various facilities in IWMF and ensure that IWMF is constructed, erected, installed in accordance with design specifications and complying with statutory requirement.
• To participate in the testing, commissioning of mechanical, process, or electrical, instrument, control, and automation equipment/systems.
• To attend factory acceptance tests (FATs) at local and overseas factories to witness and verify quality and performance of major equipment/systems.

You may be part of the technical team to assist the engineer in operation and maintenance of TSIP. Your work scope includes:

• To lead a unit of technical specialists and coordinate maintenance work between contractors and maintenance sections to ensure the safe, smooth, and efficient operations of the waste-to-energy facility. 
• To implement preventive maintenance and overhaul programs for the facility's electrical and control equipment such as turbo-generators, motors, switchgears, low tension and high-tension equipment, distributed control system and field instruments. 
• To administer contracts for the operation and maintenance of mechanical, EICA or building services equipment.
• To enforce permit-to-work system and safe work culture including supervising contractors’ work for quality and safety.
• To assist in the formulation and preparation of standard operating and safety procedures, equipment testing/changeover programme.
• To perform shift work in a waste-to-energy facility, if needed.
• To assist engineer to implement initiatives on safety and continuous improvement to enhance the safety culture and standards within the plant, as well as drive projects to achieve operational excellence.

Requirements:

• Diploma or Nitec in any Engineering course.
• For Diploma holders, preferably with 3 years of relevant working experience. Fresh diploma graduates will be considered.
• For Nitec holders, preferably with 6 – 8 years of relevant working experience.
• Candidates with professional certification e.g. Licenced Electrical Worker, Boiler Attendant Certificate, Workplace Safety Health Officer, will be given preference.
• Good technical background and strong analytical skills. Knowledge in solid waste management would be an advantage.
• Proficient in Microsoft Office, and preferably in Navisworks and Primavera P6.
• Mature, independent, resourceful, and a good team player.
• Good interpersonal communication.
• Able to work in waste-to-energy facilities.
• Able to perform rotating shift work over public holidays and weekends, if necessary.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

*Officers will first undergo training such as foundation modules on the operation and maintenance of waste management facilities and WTE plants; and an attachment with On-Job-Training at TSIP.  Thereafter, they can be deployed for shift or non-shift work at IWMF or TSIP.

Location: Tuas

Working Arrangement:

Working Day : Everyday

(including weekends and public holidays depending on 12-hour shift cycle)

Rest Day : 5 rest days within one 15-day

Salary: TBC depending on relevant experience

Permanent Position

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Job Responsibilities

• Perform desktop, printing and related support.
• 1st/2nd level support and resolution, including technical issues involving desktop clients and hardware issues.
• Provide technical service to end users, troubleshooting issues related to laptops and printers
• Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping etc.
• Manage email messaging configurations and troubleshooting issues for Outlook.
• Provide installation, repair and preventive maintenance serivces on client's copiers
• On site troubleshooting on hardware and software solutions related to copiers
• Servicing of Servers,Windows PC,Macbook and Ipad
• Distribution of paper to copiers as required
• Ad hoc duties as assigned
  

Job Requirements

• Diploma / NITEC Qualification in Computing or similar
• Must be comfortable to be stationed in specific client's site for long period of time
• Main service provider to chinese client. Knowledge of basic Mandarin dialects is essential
• Good knowledge in software applications, preferably with networking proficiency
• Positive attitude and great customer service
• Independent and good team player
• Technical experience in the photocopier industry will be an added advantage

Job Summary

Manage and lead a team of technicians and contractors to deliver efficient mechanical and electrical (M&E) building services and soft services maintenance. Develop and implement maintenance strategies, oversee compliance with regulations, and ensure service level agreements are met to support seamless facility operations.

Responsibilities

• Lead and coordinate a team of in-house technicians, including roster planning, to execute daily building M&E services effectively
• Manage contractors responsible for soft services such as cleaning, pest control, landscaping, and security to ensure quality and compliance
• Develop and implement preventive and corrective M&E maintenance plans to maintain smooth and efficient facility operations
• Provide technical guidance and advice to the team to resolve site issues promptly and compile fault reports for escalation of major concerns to management
• Oversee subcontractors performing fitting out and reinstatement works for A&A projects, ensuring compliance with authorities’ and building regulations
• Manage minor A&A works related to M&E and facility repair or replacement to maintain building functionality
• Build and maintain strong relationships with team members, vendors, and key stakeholders through effective communication, collaboration, and engagement
• Monitor and ensure fulfillment of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all managed services
• Administer service and term contracts, including conducting cost comparisons and negotiating contract renewals or replacements for building M&E services

Required competencies and certifications

• Facilities management experience with a minimum of 3 years in a similar role
• Diploma or Degree in Facilities Management, Building, Engineering, or an equivalent field
• Technical expertise in mechanical systems, engineering principles, and air-conditioning and mechanical ventilation (ACMV) systems
• Proficiency in Microsoft applications for reporting and communication

Preferred competencies and qualifications

• Strong communication skills demonstrated through effective team leadership and stakeholder engagement

Other Information

• Work schedule: 5.5-day work week

Job Scope

Carry out the supervision of building works as stipulated in the Building Control Act, working under the control and direction of the appropriate Qualified Person when carry out their supervision and fully responsible to the appropriate Qualified Person.

Supervise the Arch, C&S and M&E works to ensure compliance with contract documents and acceptable standard of workmanship and take instruction from LC, QPs and TPs.

Arrange and supervise acceptance tests on site.

Check and monitor that works are carried out in a safe and proper manner.

Check and monitor for good housekeeping.

Ensure proper documentation and records of all works, including records of test, defect rectification, inspections, work progress, material testing and safety inspections.

Check and monitor performance of workplace safety, health and environmental measures housekeeping on site and initiate preventive/corrective actions.

Facilitate joint checks/inspections/testing’s/handover by HDB representatives or relevant parties to ensure compliance with HDB and relevant authorities’ requirements. Such checks/inspections/testing’s shall be on aspects such as quality, safety, cost control, housekeeping, environmental control, documentation, site records etc.

Assist PM in attending and address residents’ request/feedback.

Any other works, as and required by the Client as stipulated in the project contract’s requirements.

Requirement

• Must be accredited as a Resident Technical Officer with BCA/IES/ACES
• Min. 3-5 years’ site working experience in Singapore, Arch, C&S and M&E in building projects
• Good supervisory and leadership skills
• Excellent communication skills, mathematical acumen, time management aptitude and the ability to solve complex problems

• Well Established Company
• Basic $2700 - $3200 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices
• Any other ad hoc duties as assigned

Job Requirements:

• Possess relevant technical certification with minimum 1-2 years relevant working experience
• Possess Class 3 and forklift driving license will be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

1. Job Description

• Uphold the vision and mission of PERTAPIS.
• Oversee and manage all housekeeping aspects of the Home and ensure the Home is well-kept at all times.
• Overseeing the procurement of household goods, meals, sundries, resident’s essentials and office items.
• To report any facility defects, furnishings and equipment needs of the Home to the facilities staffs.
• Maintaining physical checklist required by relevant agencies.
• Manage and maintain inventory of donation-in-kind, housekeeping items and residents’ essentials in the Home.
• Ensure all records, documentation and correspondence related to the Home are properly maintained and kept up to date.
• Coordinate and liaise with Nursing Aides and Housekeeping staff to meet the residents needs.
• Coordinate transport arrangements for residents and staff as and when required.
• Submission of meal indent on a periodical basis.
• Gathering feedback from the residents on the meals provided in the Home.
• Provide feedback on the quality of the Home’s meal as and when needed to relevant parties.
• Manage and maintain the conference and meeting room necessities periodically.
• Manage and maintain the orders of stationary supplies and inventories.
• Support all PERTAPIS programmes and activities as assigned by the management.
• Carry out any other tasks assigned by the Home Management and Higher management as and when required.

2. Job Requirements

• Higher Nitec/Nitec with relevant working experience.
• Familiar with Microsoft Office (Word, PowerPoint).
• Ability to multi-task and meet datelines.
• Proactive and good team player.
• Ability to coordinate matters related to Logistic and Housekeeping.

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Selected applicant will be allocated to either of the following welfare homes.

• Centre for Women & Girls: 42 Surin Ave, Singapore 535638 (Catered to Female residents).
• PERTAPIS Children's Home: 993B Kovan Rd, Singapore 545676

**Disclaimer: Only shortlisted candidates will be notified.

Key Responsibilities

• Provide IT support and troubleshoot hardware, software, and network issues (onsite and remote)
• Install, configure, and maintain IT systems, devices, and applications
• Manage user accounts, access permissions, and basic network connectivity (LAN/WAN)
• Ensure IT security, including antivirus management, data backup, and recovery
• Maintain IT assets, documentation, and system records
• Liaise with vendors for IT support, maintenance, and procurement
• Support business applications (e.g. Zoho, Microsoft 365) and workflow automation
• Assist in process improvements, system enhancements, and user training

Requirement:

• At least 2 years of relevant working experience

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Sin Yong (Stella)

EA Personnel Reg No: R24124127

Position: Production Support – Data & Reporting

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets)and Business & Education 360 (B2B) — including data definitions, businesslogic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

·      Operate a Tiered Support Model: Function as Tier 1 support for requests thatcannot be resolved through automation — including missing or incorrect datainvestigations, cross-report discrepancies, metric interpretation, and platformlogic clarification. Function as Tier 2 oversight for automated workflows(Slack forms, Accord bot, HCL), intervening when automation fails, requests areincomplete, or unusual patterns require manual review.

·      Manage the Slack Support Workflow: Monitor and triage incomingSlack support requests across five categories — Access Requests, Report DataInaccuracy, Report Other Problems, Enhancement Requests, and general questions— ensuring accurate categorization, timely response, and clear user communicationincluding request status and resolution ETA.

·      Conduct Data Investigation & Reconciliation: Investigate and resolvecomplex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior,data latency, or a true defect requiring escalation.

·      Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations,and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

·      Ensure Operational Continuity & Escalation: Collaborate with thePlatform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

MinimumQualifications

·      Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

·      Demonstrated ability to support business-critical BusinessIntelligence platforms in an operational capacity.

·      Experience querying data sources to investigate, validate, and explain data to business users.

·      Experience working with BI platforms and tools such as Tableau,ThoughtSpot, Business Objects, or equivalent.

·      Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

·      Strong written and verbal communication skills, with the abilityto translate technical findings into clear business language.

·      Bachelor's degree or equivalent experience required.

PreferredQualifications

·      Familiarity with B2B and B2C sales reporting structures, includingInstitutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

·      Experience operating within automated support workflows (e.g.,Slack-based intake, chatbots, or ticketing systems) and managing exceptionhandling when automation is insufficient.

·      Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

·      Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

·      Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Provide support to Business Unit across the range of services provided to the company staff;
• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
• Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
• Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
• Support VOIP, conferencing and mobile service request;
• Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.

Requirements:

• Tertiary education (Diploma / Degree) in relevant field or equivalent;
• At least 5 years of working experience in helpdesk support/call centre environment is preferred;
• Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
• Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
• Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
• Ability to multi-task, take initiative and work independently with multiple stakeholders;
• A can-do attitude with positive outlook, able to work under pressure.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets) and Business & Education 360 (B2B) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

Operate a Tiered Support Model: Function as Tier 1 support for requests that cannot be resolved through automation — including missing or incorrect data investigations, cross-report discrepancies, metric interpretation, and platform logic clarification. Function as Tier 2 oversight for automated workflows (Slack forms, Accord bot, HCL), intervening when automation fails, requests are incomplete, or unusual patterns require manual review.

Manage the Slack Support Workflow: Monitor and triage incoming Slack support requests across five categories — Access Requests, Report Data Inaccuracy, Report Other Problems, Enhancement Requests, and general questions — ensuring accurate categorization, timely response, and clear user communication including request status and resolution ETA.

Conduct Data Investigation & Reconciliation: Investigate and resolve complex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior, data latency, or a true defect requiring escalation.

Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations, and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

Ensure Operational Continuity & Escalation: Collaborate with the Platform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

Minimum Qualifications

Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity.

Experience querying data sources to investigate, validate, and explain data to business users.

Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent.

Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

Strong written and verbal communication skills, with the ability to translate technical findings into clear business language.

Bachelor's degree or equivalent experience required.

Preferred Qualifications

Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient.

Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.