Field Service Engineer (Semiconductor Equipment, Entry Level Welcome)

4 days, 12 hours shift

Salary: $2,800 - $3,200

Location: Woodlands

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Equipment Service Engineer

Working day: Monday – Friday, 830am - 5:30pm
Salary range: $3000 - $4800
Location: Woodlands Ave (Nearest Mrt: Admiralty)

This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports.

Responsibilities

• Automation system installation, testing, commissioning, and maintenance.
• Setup electronics controllers, PC, and install software.
• Perform onsite machine buy-off as per agreed customer requirements
• Analyze equipment failures and identify root causes to effectively repair equipment failures.
• Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem
• Able to repair electrical components, setup robot software, PC software.
• Establish a seamless interface between customers and the company.
• Demonstrate high integrity and work independently with minimal supervision.
• Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary.
• Respond to phone support and onsite support requests in accordance with SLA.
• Prepare and present accurate, detailed service reports in a timely manner.

Job Requirement:

• Diploma or Bachelor’s degree in Electronics, Computer Engineering or equivalent
• Min 3 years or more of experience in automation systems setup or service support
• Proficiency in electrical components such as servo motors and robots
• Proficiency in installing software, configuration and setting up PCs and machines
• Ability to read equipment log files and process flows to debug machine breakdowns
• Willingness to travel for overseas assignments on short notice.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Working days: either 4 days 12 hours rotating shift

Location: Islandwide , office at Woodlands

Salary: $2800 -$3500 depends on experience

Job scope:

• Semiconductor machines startup and installation

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing

• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works

• Serves as company contact point with customer on technical matters

• Attends to customers complaints and provides timely solutions

• Other ad hoc duties

Requirements:

• Nitec/ Diploma in Mechanical/ Mechatronic Engineering or related discipline

• Hands-on experience in semiconductor machine maintenance

• Able to work in cleanroom environment

  
  

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Engineer-%28SHINE-Industry-Projects-and-Programme-Support%29/33489-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

SHINE Industry Projects and Programme Support
•             Coordinate SHINE consortium activities and industry project administration.
•             Support coordination among researchers, industry partners, government agencies, and internal stakeholders to facilitate SHINE activities and industry collaborations.
•             Coordinate industry project activities, including tracking project progress, deliverables, milestones, and reporting requirements.
•             Maintain project documentation, records, and administrative materials to support project execution and compliance requirements.
•             Support technical workshops, industry engagements, consortium activities, and collaborative initiatives involving SHINE researchers and industry partners.
•             Organise workshops, seminars, technical talks, industry visits, and stakeholder engagement activities.
•             Support development of postgraduate programme operations and related programme initiatives.
•             Liaise with researchers, industry partners, government agencies, students, and internal stakeholders to support programme objectives.
•             Provide administrative and operational support for SHINE initiatives and other ad-hoc programme activities as assigned.

Qualifications

•            Possess a Bachelor's degree in a STEM discipline (Science, Technology, Engineering or Mathematics), preferably in Electrical Engineering, Computer Engineering, Materials Science, Physics, Mechanical Engineering, or a related field.
•             Relevant experience in project coordination, industry collaborations, stakeholder engagement, programme administration, research administration, or related functions would be advantageous.
•             Experience coordinating projects, workshops, industry engagements, postgraduate programmes, internships, or multi-stakeholder initiatives would be advantageous.
•             Ability to engage effectively with researchers, students, industry partners, government agencies, and other stakeholders.
•             Strong interpersonal, communication, stakeholder management, and organisational skills.
•             Ability to manage multiple priorities and work effectively in a dynamic environment.
•             Experience in a university, research institute, government agency, corporate laboratory, or technology-related environment would be advantageous.
•             Familiarity with semiconductor technologies, advanced packaging, microelectronics, photonics, or related technology domains would be advantageous.
•             Self-motivated, resourceful, and able to work independently as well as collaboratively within a team.
•             Open to appointment on a fixed-term contract.

Junior Radio Frequency Design Engineer

About Doodle Labs

Doodle Labs is the global leader in high-performance private wireless systems. We build cutting-edge mesh networks for robotics, drones, and the Industrial Internet of Things. Doodle Labs has experienced rapid growth over the past five years as our radio systems have been adopted by Fortune 500 companies (e.g. Airbus, General Electric) and industry-leading innovators (e.g. Boston Dynamics, FLIR).

Your Opportunity

Doodle Labs develops market-leading broadband mesh radios. Products include handheld mesh hotspots (Wearable Smart Radio) and tiny embedded multi-band radios for robots (Helix). Your opportunity is to build novel RF products while implementing Doodle Labs’ patented RF techniques. You will design and develop next generation wireless communication systems utilizing Wi-Fi 4/5/6/6E chipsets and protocols.

Job Description

· Perform detailed radio frequency translation plans and architectures

· Evaluate gain, noise parameters (NF, SNR), dynamic range, linearity, and power consumption analyses to execute a predictable, robust design

· Collaborate with CAD engineers and drive PCB implementation of the design with emphasis on clean power supply design, interconnect design for required EMI and RF transmission performance

· Participate in design reviews and prepare design documentations at every stage of development until the final prototype test and characterization

· Perform parametric evaluation of transceivers, like Pout, IMD/IP3, EVM, noise parameters with spectrum analyser, modulation analyser and perform wireless link level functional evaluation to complete the product characterization

· Collaborate with product engineers for various certification procedures and NPI, followed by the Transfer of Technology (ToT) for large quantity production

Job Requirements

· Bachelor’s, Master’s, or PhD in Electronics Communication Engineering or Digital Communication Engineering

· Minimum 4 year of experience as a RF system hardware with proven track record of meeting industry delivery standards in the relevant areas

· Good interpersonal and creative skills with the ability to multitask in a demanding and fast paced environment

· Hands-on experience in the design and integration of RF, Analog, and Mix signal blocks such as PA, LNA, mixer, frequency synthesizer, filter, coupler, detector, microcontroller, etc., supplemented with knowledge of specification derivation from system level requirements

· Experience working with basic CAD tools and competence in evaluation flow and operation of appropriate test equipment to evaluate product performance

· Experience in script writing such as Bash, python etc., will be a plus as it is used in test automation

Looking for individuals who are passionate and enthusiastic about learning and designing next-generation radios!

Responsibilities:

• Develop, document, and support the fabrication of high-precision plastic injection tooling and molded components for manufacturing.
• Assist the Program team during new project quotations by providing accurate DFM (Design for Manufacturing) analysis to ensure tooling and product meet quality standards.
• Collaborate with customers on DFM and mold concept reviews, addressing technical requirements and concerns.
• Support the Tooling Department by conducting internal tooling design and DFM reviews prior to tool launch.
• Assist Production in molding process optimization, implementing manufacturing fixtures and automation to enhance reliability and efficiency.
• Support the Quality Team in designing and fabricating test and measurement fixtures.
• Coordinate mold trials, troubleshoot tooling and molded parts, and implement engineering changes to ensure smooth production with required quality standards.

Qualifications:

• Strong technical and analytical skills with a keen interest in problem-solving.
• Self-motivated team player with excellent interpersonal and communication skills.
• Experience or knowledge in engineering design, manufacturing processes, or tooling is an advantage.
• Proficient in 3D CAD or other engineering design software.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Responsibilities:

• In charge of establishing the process and work in the team to implement risk management best practices in projects
• Implement and maintain the office's ISO 13485 and IEC 62304 compliant quality management system processes and procedures across departmental work and projects.
• Responsible in providing guidance and development support to the projects handled
• Taking charge of validating and advising project teams on regulatory, quality and risk requirements
• In charge of implementing and maintaining ISO 13485 and IEC 62304-compliant quality management system processes and procedures
• Responsible in
• In charge of managing project tasks which includes ensuring of timely completion of project milestones and meeting KPIs
• In charge of compliance with quality, regulatory and organisational policies and systems while supporting required record-keeping and documentation.

Requirements:

• Min Degree in Engineering /Science or relevant
• Min 2 years of working experience in QMS, Risk Management and design & development in medical industry
• Experience in ISO13485 /IEC62304 audit is required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities: 

• Develop and optimize unit processes to meet the yield and quality requirements of advanced NAND part type 

• Quantify benefits of innovative process and/or equipment solutions to enable early experimentation and adoption for process margin improvement Prioritize within Singapore based manufacturing Wet Etch team on the key technology issues that need TD breakthroughs. 

• Integrate and troubleshoot processes as part of cross-functional teams driving yield and quality improvement Participate with Boise TD Wet Etch peers on technology choices for the upcoming nodes and able to translate future technology device needs into clear process requirements 

• Process development will include performing fundamental research, hardware evaluations, as well as testing processes for novel applications and generating intellectual property relevant to Micron. 

• Initiate and manage experiments to widen process margins as well as to test out manufacturability of next node solutions 

• Identify process simplification opportunities and drive cross functional teams in implementation Incorporate best known manufacturing methods into early development phase of upcoming nodes. 

• Design and implement advanced process monitoring and control methodologies. 

• Serve as a technical expert within Micron contributing to technical projects for improvements to processes, procedures and equipment. 

• Lead team or sites or suppliers on complex, multi-disciplinary projects in quality focused meetings, process and yield improvement meetings, cost and productivity improvement meetings 

• Provide advice and counsel to management on significant technical issues. Leads and initiate innovation projects through patents/technical papers. 

• This position requires communication and collaboration with partners both locally and globally. 

• Strict adherence to Micron Intellectual Property protection policy is a must. 

• Be part of the continuous worldwide TD engagement with suppliers pushing for breakthrough solutions. 

Requirements: 

• Masters/PhD graduates in Materials Science, Chemical/Microelectronic Engineering or Chemistry are welcome to apply. 

• 2-3 years of semiconductor industry experience is preferable 

• A deep understanding of chemistry, chemical kinetics, thermodynamics and mass transport 

• Basic understanding of films and interface engineering and analysis techniques thereof – SIMS, XPS, EDX, SEM/TEM, FTIR. Understanding of various integration and structural impacts and constraints related to wet etch processes. 

• An understanding of the general process steps and process flow for memory processing, planar and vertical NAND memory in particular. 

• Working knowledge of data analysis systems e.g.: Y3 to facilitate analysis of experimental data 

• Working knowledge of Design of Experiments (DoE) Proven ability to collaborate with local and overseas teams on projects 

• Excellent oral and written communication skills with ability to convey the message in concise and effective manner both in local as well as remote communications. 

• Ability to be a self-motivated individual and be adaptable to Micron’s changing needs in terms of working extended hours, if required Proven ability to work in a demanding & dynamic environment and able to prioritize and manage multiple projects simultaneously 

• Ability to travel for extended periods of time and stay at Boise TD for 2-4 months at a stretch to work on technology development. 

• Demonstrates the ability in applying AI tools to enhance workflows, improve efficiency, and support data-informed decision across team and projects

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

Join ASM’s Advanced Packaging team and lead the design and development of next-generation semiconductor process equipment. In this role, you will shape system architecture, drive automation strategies, and collaborate across functions to deliver innovative solutions. Your expertise will ensure projects meet the highest standards of safety, quality, and performance.

What you will be working on

• Lead design and development of semiconductor vacuum systems, including equipment selection, process controls, and automation integration.
• Develop and implement automation strategies using PLCs, SCADA, and related tools to optimize efficiency.
• Manage project timelines, budgets, and resources while ensuring compliance with safety and quality standards.
• Collaborate with cross-functional teams in manufacturing, operations, and quality to align on goals and deliverables.
• Provide technical support and troubleshooting for equipment and automation systems, driving root cause analysis and resolution.
• Own BOM release and maintenance, ensuring accurate documentation and reporting for stakeholders.
• Drive continuous improvement initiatives and stay current with industry trends and emerging technologies.
• Apply engineering principles and research data to create designs for semiconductor systems and products.
• Perform engineering calculations for structural, thermal, and fluid dynamics challenges.
• Create and revise CAD models and detailed drawings using Creo Parametric for components and assemblies.
• Prepare comprehensive design documentation for manufacturing and testing of prototypes and production products.

What we are looking for

• Bachelor's, Master’s or PhD in Mechanical Engineering or related field.
• Minimum 8 years of experience in semiconductor equipment design, development, and automation.
• Expertise in complex mechanical systems such as reactors, vacuum chambers, gas delivery systems, pneumatics, and cooling circuits.
• Strong analytical and problem-solving skills with ability to lead innovative design concepts.
• Experience with PLC programming and revision control tools such as Git.
• Ability to work independently and collaboratively in a team environment.

What sets you apart

• Experience with semiconductor capital equipment and metal deposition products.
• Knowledge of CE, NFPA, Semi S2-95, and other relevant standards for semiconductor manufacturing equipment.
• Familiarity with materials including metals, plastics, coatings, and finishes.
• Proficiency in Microsoft applications, CREO, and AutoCAD.
• Knowledge of ASME Y14.5 and/or ISO 1101:2017 geometric dimensioning and tolerancing.
• Strong communication skills to present design concepts effectively to peers and management.
• Ability to manage multiple priorities and meet aggressive deadlines while maintaining quality standards.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Job Responsibilities:

• Plan, execute, monitor, and control all technical aspects of projects.
• Lead or contribute to new system/network infrastructure setups or upgrades.
• Support operational systems in line with contractual Service Level Agreements (SLAs).
• Conduct routine preventive maintenance and manage operational activities efficiently.
• Prepare comprehensive project documentation and reports.
• Troubleshoot and resolve technical issues promptly.

Requirements:

• Strong knowledge of Windows Server OS and Linux OS; experience in virtualized environments is a plus.
• Hands-on experience with virtualization, hypervisors, and the Nutanix platform is an advantage.
• Understanding of VPNs and firewall appliances is beneficial.
• Familiarity with network switches and routers is preferred.
• Excellent written and verbal communication skills to articulate technical concepts to both technical and non-technical stakeholders.
• Proactive, dynamic, and analytical with strong conceptual thinking abilities.
• Able to work independently and collaboratively, with strong interpersonal skills.

Work Location: North / Central

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

• Perform first article evaluation (FAE/FAI) and on new parts/products that are newly manufactured.
• Conduct shipping judgement meeting for first-time manufactured and shipped-out products.
• Handle quality claims from customers through corrective action request (CAR/NCR): evaluate, verify and disseminate information to respective departments.
• Manage claims to ensure root causes are analyzed and effective corrective/preventive action are being taken.
• Ensure prompt follow-up and replies on claims.
• Revise department‘s work standard according to job-flow changes.
• Conducts process audits according to schedule.
• Assist production lines on solving quality matters; discuss and feedback on any improvement.
• Provide engineering support and advice to other members.
• Coordinate monthly quality meeting.
• Supervise subordinate.
• Adhoc job duties as assigned.

Requirements:

• Degree in Mechanical/Mechatronics Engineering
• Prefer 2-3 years of relevant experience
• Entry level applicants with the correct aptitude will also be considered.

Bedok, East Area

Manufacturing Industry

5 days work week

Interested candidates, please forward a detailed resume and email to audris@alignrecruitment.com.sg

Align Recruitment Pte Ltd

License No: 20C0253

Attention: Pan Hong (Reg No. R2094728)

Our esteemed client in the IT industry is seeking a Backend / Full Stack Engineer to join their dynamic team:

• Employment Type: 1-year renewable contract
• Position: Backend/ Full Stack Engineer
• Location: Northeast (Nearest MRT: Punggol Coast)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Basic + Bonus + Medical Benefits

Job Responsibilities:

• Participate in an in-house engineering squad for engineering excellence in design, development and operational of the Singapore Government Commercial Cloud Platform.
• Practice and lead other development communities to develop and deploy on Government
• Commercial Cloud.
• Opportunities to learn and implement large scale automation with cloud landing zone across multiple Cloud Service Providers in Government Context.
• Responsible to develop and maintain the platform used by multiple government agencies.
• Be the guiding subject matter of expert for Devops methodologies, contribute to Automation, Availability, Scalability and Resiliency to the team and the development communities within government.
• This role focuses on Full Stack Development: Frontend - Develop the Self-Service Developer Portal using React.js/TypeScript; Backend: API and automation development in NodeJS/Python.
• Maintain the CI/CD tool chain and secure deployment pipelines (GitLab, Terraform).

Job Requirements:

• At least 3+ years of relevant experience in both backend (API) and frontend development.
• Proficient in React.js (frontend) and Python/ NodeJS for API development.
• Understand about cloud infrastructure deployment and automation.
• Understand and willing to learn about Infrastructure as Code, Policies as Code and Git.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Micron Technology Inc. is a Fortune 500 company & employs about 45,000 workers worldwide, with HQ in Boise, ID. Micron offers the industry’s broadest portfolio of memory solutions—starting with foundational DRAM, NAND, and NOR Flash memory, extending to SSDs, MCPs, HMCs, and other memory-based systems. Micron is expanding and now starting full-fledged NAND research and development in Singapore co-locating with high volume manufacturing to speed up innovation. Micron has several world class SSD products (NAND) which have revolutionized speed feeding into GPU’s for superior AI performance and achieving blazing fast performance for gaming and pro workloads. Micron is one of the most prolific patent applicants in the world with 60,000 patents granted and still growing.

As a Staff/Principal Engineer, you will be a part of groundbreaking next generation NAND research & development dry etch team driving critical modules listed below. The position promises ample opportunities for innovation, collaboration and testing a new dimension and scaling with next generation NAND. You will work directly with process integration and other process areas such as Wet etch, CVD, Diffusion, Metals, Lithography & Dry Etch. You will be involved with innovative and outstanding dry etch chambers & own the process roadmap to meet program and yield goals. Your responsibilities include, but not limited to:

Main Responsibilities:

• As a CMP Process Development Engineer, you will develop and optimize chemical mechanical planarization procedures. These procedures aim to improve product quality and reliability for the next generation of Micron's memory parts.

• Focus on understanding and improving the process margins required for meeting the mature yield goal for 3D NAND parts

• Advanced 3D NAND CMP process development will include performing fundamental research, consumables development, and hardware evaluation, as well as testing processes for novel applications

• Initiate and manage experiments to widen process margins as well as to evaluate manufacturability of next node solutions

• Extensively collaborate with vendors to develop processes that meet integration requirements for current and next-generation 3-D NAND nodes

• Incorporate best known manufacturing methods into early development phase of upcoming nodes

• Design and implement advanced process monitoring and control methodologies

• Provide strategic roadmap for N+, N++ and future NAND Nodes

• Serve as a technical expert within Micron contributing to technical projects for improvements to processes, procedures, and equipment

• Define and leads complex, multi-functional projects of critical importance to Micron, helps to define strategic direction

• Provide advice and counsel to management on significant technical issues. Leads and initiate innovation projects through patents/technical papers

• This position requires communication and collaboration with partners both locally and globally. Strict adherence to Micron Intellectual Property Protection policy is necessary

Other Responsibilities:

• Mentor new hires and less experienced team members on CMP fundamentals, process development, and Micron systems

• Engage with Procurement & Operations Central Teams and other partners both locally and globally pushing for breakthrough solutions

• As a technical expert, lead or drive team or sites on complex, multi-disciplinary projects in quality focused meetings, process and yield improvement meetings, cost, and productivity improvement meetings

Artificial Intelligence

• Using, applying, and leveraging AI, identify opportunities to streamline workflows, optimize processes, and support innovation by incorporating AI-driven solutions and enabling data-driven decision-making across projects and teams

Education/Job requirements:

• Masters /PhD with 5-10 years or Bachelors degree with 7-12 years of relevant working experience in the semiconductor industry with a background in Chemical Mechanical Planarization (CMP) Process in 300mm wafer fabrication

Must Have Technical Skills

• Hands-on experience CMP equipment operation such as AMAT (LKP), EBARA-300X and next generation CMP equipment, optical metrology, profilometry, polishing slurries, conditioners, and polishing pads

• Experience in dielectrics/metals CMP process development on 3D NAND or other memory technology

• Understanding of various integration and structural impacts and constraints related to film deposition and other upstream/downstream processes

Must Have Soft Skills

• Excellent oral and written communication skills with ability to convey the message in concise and effective manner both in local as well as remote communications.

• Strong collaboration and communication skills (verbal and written).

• Self-driven, adaptable, and able to manage multiple projects.            

• Proven ability to take calculated risks and execute novel solutions.

• Recognized as a mentor, team player and technical expert with the ability to solicit feedback, accept input, and analyze success/failure.

Highly Desirable/Preferred skills or experience

• An understanding of the general process steps and process flow for memory processing planar and vertical NAND memory.

• Strong interest in Data science, modelling, and drive to use/adopt AI to optimize workflows.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.