About JLL
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunities and want to help you make the most of yours.
What This Opportunity Involves
The Ops Enablement powered by Tech Regional Lead for APAC will hold a deep understanding of a range of business technologies being used within WPM Operations, these technologies may cross multiple products and business workstreams and enable overall WPM operations inclusive of accounts.
You will take the lead as business owner for the region to support the operationalization, adoption, and optimization of technologies across the WPM organization. You will lead the regional transformation by driving and implementing technology change and improvement that achieves scalability, improves operating compliance, drives measurable value realization, and reduces operational costs.
The role will oversee a range of functions associated with business technologies, including solutioning advice & support, technology launch and enablement, account support, upstream configuration and support of business data, enable technology training & compliance, change management, and value tracking. You will accomplish this through a combination of internal resources and by further developing relationships with JLLT, JBS and other workstreams in the organization.
A Snapshot of the Role
Strategic Leadership & Technology Transformation
Develop and deliver on WPM Transformation and regional operational strategies that maximize technology utilization and drive competitive advantage.
Lead technology operationalization initiatives to identify, analyze, and improve technology adoption across the region to enable the WPM core processes.
Develop and implement best practices for technology integration and optimization within WD business processes.
Collaborate with JLLT and business units to ensure seamless integration of new technologies and systems.
Partner with global team and JLLT to ensure regional innovation feedback is properly funneled and prioritized per the governance approved process.
Stakeholder Management & Collaboration
Account Management engagement at AD/MD levels to align technology initiatives with regional business needs.
Extensive collaboration with Products, Tech Deployment, Tech Advisory, Client Onboarding, Operations Performance & Program Management, S&P, Finance and JBS teams.
Build strong relationships with senior leadership, account managers, and business unit heads to drive cross-functional cooperation, alignment and adoption.
Superior JLL/T & JBS partnership and engagement to ensure optimum and effective service & delivery outcomes.
Operations Optimization & Value Realization
Utilize AI and data analytics to identify and drive areas for improvement in technology-driven processes.
Partner with global team to develop and monitor key performance indicators (KPIs) related to technology utilization, operational efficiency, and value delivery.
Implement continuous improvement methodologies to accelerate adoption and utilization of technology-enabled processes at regional level.
Provide strategic project management and solutioning as needed to ensure successful operations enablement.
Manages L3 requests from accounts ensuring solutions are advised, developed, or implemented. Partner with global team and JLLT for prioritization purposes.
Technology Innovation
Change Management, Training & Adoption
Lead change management initiatives to ensure successful adoption of new technologies and processes.
Develop and implement training programs to enhance technology proficiency across the organization.
Stakeholder Management and Collaboration
Provide regular regional reports and presentations on technology utilization, process improvements, and their impact on operational efficiency.
Team Leadership & Management
· Collaborate extensively with regional counterparts in EMEA and AMR.
Sound Like You?
You will be a strong business partner with JLL Technologies as the applications owner, overseeing platform support deliverables and seeking to continuously enable automation and digital transformation opportunities that enable the overall WPM and JLL strategic objectives.
As a leader, you will drive transformation and technology adoption across the region, ensuring measurable value realization and operational excellence through data-driven decision making and continuous process improvement.
The Candidate Experience
Required Qualifications:
Bachelor's degree in Business Administration, Technology, Operations Management, or related field; MBA preferred
Minimum of 10-15 years of experience in technology operations, business operations, transformation, or related roles within CRE or similar industries.
Prior experience working across multiple countries in a regional or global role.
Proven track record of leading large-scale technology implementation, optimization, and transformation initiatives.
Experience in change management and driving digital transformation.
Preferred Certifications:
Leadership Skills:
Exceptional communication skills coupled with excellent active listening skills.
Ability to clearly articulate messages to a variety of audiences and explain operational digital transformation concepts to stakeholders at all levels.
Establish and maintain strong relationships on all levels of organization.
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative.
Strategic in nature, with a strong bias towards digital transformation, value realization, and execution.
Inspirational leader who stimulates action with a balanced leadership style of control and influence.
Operates with a sense of urgency and is decisive with a balanced approach to risk.
Technology & Transformation Expertise:
Curious, early adopter, innovator eager to learn and swiftly adopt technology, AI, and other emerging technologies.
Solid understanding of real estate markets, workplace trends, and technology solutions.
Experience in technology operationalization, optimization, and adoption strategies.
Ability to drive continuous improvement and innovation in technology-enabled processes.
Analytical & Data Skills:
Proficiency in data analysis and visualization tools
Structured approach to problem solving with natural inclination for planning strategy and tactics.
Ability to develop and monitor KPIs related to technology utilization and operational efficiency.
Stakeholder Management & Collaboration:
Ability to influence others and move toward a common vision or goal.
Able to work effectively at all levels in an organization and in a global matrix environment.
Must be a collaborator and able to work collaboratively with and through others.
Experience collaborating with and working in concert with other functions and businesses to achieve results.
Ability to build strong relationships with senior leadership and drive cross-functional cooperation.
Project Management Skills:
Knows how to effectively structure staff, and manage projects and teams to ensure clarity of expectation, timely execution, corrective action when needed, and successful outcomes.
Behavioral Competencies
Strategically Adept
Possesses a Customer Mindset
Results oriented, constantly raising the bar.
Proven Leadership in a collaborative environment
Deals well with ambiguity.
Executive presence
Sense of urgency
Exceptional influencing and communication skills
Character with high perseverance and resourcefulness
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward looking with a holistic approach.
Apply today
