We are seeking a motivated, organised and detail-oriented Patient Care Admin Support to join our healthcare operations team. This role is patient-facing and time-sensitive: you will be the first point of contact for patient enquiries and clinic calls, and the coordination link between patients, clinics, specialists and the internal business development team. This opportunity is open to fresh graduates —comprehensive training will be provided.
Role Priorities
The following are non-negotiable, ranked priorities for this role:
• Patient queries and clinic calls come first. Patient enquiries and incoming clinic calls take precedence over all other administrative tasks and must be acknowledged and actioned promptly.
• Answer and return calls during clinic operating hours, including weekends. Calls and messages must be answered and reverted within clinic hours — Monday through Sunday (including Saturday and Sunday) —in line with the clinic operating schedule.
• Communicate and coordinate. Keep patients, clinics and internal teams informed with clear, timely and professional communication, ensuring nothing falls through the cracks.
Key Responsibilities
Patient & Clinic Coordination
• Serve as the first point of contact for patient enquiries; respond to questions accurately, empathetically and promptly.
• Answer, screen and return incoming clinic calls during operating hours, including Saturdays and Sundays, ensuring no call or message goes unanswered.
• Manage patient communications across phone, email and WhatsApp, maintaining a professional and responsive tone at all times.
• Coordinate and follow up on patient-related matters between patients, clinics, specialists and internal teams in a professional and efficient manner.
Administrative & Billing Support
• Provide administrative support to the business development team.
• Assist in handling billing matters and ensuring timely processing of payments; verify invoice accuracy and resolve discrepancies promptly using Excel.
• Maintain and update trackers, schedules and patient records in Microsoft Excel, ensuring data is accurate and current.
• Assist in preparing reports, proposals and other documentation as needed.
Efficiency & Multitasking
• Multitask effectively under pressure — juggle live patient calls, follow-ups, billing and admin concurrently while keeping patient enquiries the top priority.
• Leverage AI tools (e.g. drafting, summarising, scheduling and data-entry assistants) to work faster, reduce errors and lift overall task efficiency.
• Continuously look for ways to streamline workflows and improve turnaround times.
Relationships & Operations
• Support the development and maintenance of strong relationships with patients, clinics, clients and stakeholders.
• Work closely with internal teams to ensure seamless business operations.
• Perform any other duties as assigned to support business growth and operational excellence.
Requirements
• A diploma in Business Administration, Finance, Marketing, Healthcare Management, or a related field.
• Fresh graduates are welcome to apply — training will be provided.
• Strong organizational, communication and coordination skills.
• Proven ability to multitask and work efficiently in a fast-paced, dynamic environment.
• Comfortable using WhatsApp for patient and team communication, and AI tools to improve productivity.
• Proficiency in Microsoft Office, with strong Excelskills (Word, Excel, PowerPoint, Canva).
• Willing and available to answer and return calls during clinic hours, including Saturdays and Sundays.
• A proactive, service-oriented attitude with a willingness to learn and grow in the role.
