As the Clinic Operations Executive, you will be responsible for the operational excellence of all clinics, which is critical to the patient experience. You will inspire, motivate, and partner the clinic teams in their efforts to provide our patients with a smooth and positive journey with Oriental Remedies Group.
Job Responsibilities
Procurement & Supply Management
Coordinate procurement orders for all clinics, ensuring timely and cost-effective sourcing of supplies.
Manage the ordering and receiving of supplies and equipment to ensure operational readiness.
Own the ordering, storage, and dispensing of herbs/medications and clinical supplies.
Handle procurement orders for new clinic setups, working closely with suppliers and internal stakeholders.
Vendor & Facilities Management
Coordinate with external agencies to manage clinic daily operational needs, which include:
Supply & maintenance of: Clinic daily cleaning services, Laundry services & Water dispensers.
Pest control services (where needed): Ensuring compliance with health and hygiene standards.
Fire extinguishers maintenance, ensuring compliance with SCDF and landlord standards.
- Partner ORG Workplace Service Manager to ensure clinic operational requirements of all clinics are met on a timely basis. Includes:
Air-conditioning servicing and repairs
General clinic repair works: E.g. maintenance for toilets, water leaks, lighting, painting, carpentry, etc.
Operations Support
Own patient management system (PMS). E.g. creation of SKU codes for inventory and systems integration etc.
Support the clinic's operational flow, administrative duties. Contribute to establishing a positive team environment with collaborative & efficient workflow.
Proactively collaborate with clinic and medical teams to ensure a positive experience for every patient, to contribute beyond defined responsibilities when needed.
Internal Multi-functional Team Collaborations
- Partner with Workplace Service Manager to ensure clinic operational requirements of all clinics are met on a timely basis. Includes:
Air-conditioning servicing and repairs
General clinic repair works: E.g. maintenance for toilets, water leaks, lighting, painting, carpentry, etc.
- Partner ORG Patient Experience (PX) Team to develop initiatives that drive positive PX.
- Responsible for rollout of PX related implementations (SOPs etc) to Clinic Management, via Clinic Managers.
Scheduling & Admin Support
Own staff scheduling: Daily rosters (clinic staff and physicians) and physician deployment for events.
Support team admin matters: HR-related (MC, etc)
- Compile operational statistics to support management insights, forecasting and decision-making.
Key Skills & Competencies Required
Action-oriented, solution-driven and timeline-focused.
Able to identify opportunities for improvement and take initiative to implement solutions.
Eye for details: Processes, systems, etc.
Team and stakeholders management.
Vendor management. Strong relationship-building skills, Strong acumen for sourcing & costings.
Patient-centric mindset and excellent interpersonal skills.
Strong coaching and communication skills, with proven ability to build rapport, guide, motivate team mates.
Desired Attributes
Possesses genuine passion for holistic health and wellness, committed to high standards for all implementations.
Possesses a strong "can-do" attitude, dynamic and adaptable, thrives in a fast-paced and evolving clinical environment.
Collaborative team player, committed to the team's success and willing to support colleagues to ensure a positive experience for every patient.
Uphold a high standard of professional conduct and integrity and act as a positive influence for the broader team. E.g. Adherence to Singapore's confidentiality and data privacy regulations, Safety requirements, etc.
Proficiency in spoken and written Mandarin is advantageous to connect effectively with our diverse patient base and vendors.
Job Requirements
- 3 to 5 years of operations experience, preferably within the retail or healthcare industry.
- Diploma holder
Job Highlights:
- Annual Leave - 14 days onwards
- Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
- FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
- Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony
Why Should You Join Us?
GREAT CULTURE AND ATMOSPHERE:
Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.
GREAT SALARY PACKAGE AND BENEFITS:
Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.
GROWTH AND CAREER DEVELOPMENT:
Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.
DIVERSITY:
Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.
