Total 3,311 Others/Any job vacancies

About the role:

The firm's investment philosophy is grounded in fundamental, bottom-up research and a long-term value investing approach.

We are seeking an Intermediate Investment Research Analyst to join the investment team. The successful candidate will conduct independent equity research, build financial models, and contribute actionable investment ideas across our coverage universe. This is a high-quality research role for an analyst who is intellectually curious, rigorous in valuation, and serious about compounding capital over the long term.

Key Responsibilities

Primary Responsibilities

• Equity Research: Conduct deep-dive, bottom-up fundamental analysis on listed companies across six coverage markets (CH/LI, EU, SG, AU, CA), spanning a broad range of industries and market capitalisations
• Financial Modelling: Build and maintain detailed financial models (DCF, dividend discount, sum-of-parts, EV/earnings multiples); scenario-test assumptions on revenue growth, margins, capex, and capital allocation
• Valuation & Investment Memos: Produce well-reasoned investment theses supported by quantitative analysis; assess intrinsic value vs. market price and articulate a clear margin of safety
• Idea Generation: Proactively screen and surface investment opportunities — both long ideas and potential shorts — using quantitative screens, industry research, and network-based sourcing
• Company & Industry Monitoring: Track portfolio holdings and coverage universe; read earnings releases, annual reports, and regulatory filings across multiple geographies and languages where applicable
• Macro & Market Awareness: Maintain awareness of macro developments, currency dynamics, and regulatory changes across covered markets that could affect portfolio companies
• Investment Committee Support: Present research and investment recommendations to the Portfolio Manager / CIO; prepare and update materials for investment committee reviews

Day-to-Day Activities

• Reading earnings releases, annual reports, and broker research across the coverage universe
• Updating financial models for new data points and revising forward estimates
• Screening for new ideas using Bloomberg, FactSet, or equivalent tools
• Drafting and refining investment memos and valuation updates
• Contributing to weekly investment team discussions and portfolio reviews
• Monitoring regulatory and corporate governance developments in covered markets

Candidate Profile

Essential Qualifications

• Bachelor's degree in Finance, Economics, Accounting, or a related quantitative discipline
• CFA Level II or III preferred, or actively pursuing the CFA designation
• 3–5 years' experience in equity research (sell-side or buy-side), fund management, or investment banking with a strong analytical track record
• Demonstrable experience applying fundamental valuation techniques (DCF, NAV, comparable companies, precedent transactions)
• Advanced financial modelling in Excel; able to build models from scratch and interrogate third-party models critically
• Strong written English — able to produce clear, well-structured investment memos that articulate a thesis, key risks, and valuation

Desirable Skills & Knowledge

• Familiarity with at least two of the covered markets: Swiss/European listed equities, Singapore-listed companies (SGX), ASX-listed equities, or TSX/TSX-V Canadian equities
• Reading proficiency in German or French advantageous for Swiss/EU coverage
• Bloomberg terminal proficiency; experience with screening tools (FactSet, Capital IQ, or Refinitiv)
• Python or SQL for data aggregation and quantitative screening
• Exposure to small- and mid-cap equities, which often require deeper primary research
• Understanding of cross-currency and multi-jurisdictional accounting standards (IFRS, US GAAP, local GAAP)

Competencies & Personal Attributes

• Value investing mindset — patient, contrarian, focused on understanding business economics and buying assets below intrinsic value
• Independent thinker who can form, defend, and update investment views as facts change
• High intellectual curiosity — genuinely interested in understanding diverse businesses across industries and geographies
• Rigorous and detail-oriented in financial analysis; uncomfortable with imprecise or unsupported assumptions
• Collaborative and low-ego; comfortable working in a small, high-standards investment team
• Self-directed and able to manage a multi-geography research workload with minimal supervision

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Toh Qiu Wei (R23116260)

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Assistant-%28Urban-Intelligence-&-Policy-Analyst%29/33289-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

NUS Cities is a university-wide, interdisciplinary entity hosted within the College of Design and Engineering, serving as an open and inclusive collaborative platform spanning Education, Research, and Advisory Services.

This role focuses primarily on the urban planning, qualitative research, and policy translation components of NUS Cities' ongoing projects, helping ensure that research outputs are grounded in real-world planning contexts and communicated effectively to planning practitioners and policymakers. The Research Analyst will also contribute to academic publications, helping advance and disseminate knowledge to the broader research community.

Key Responsibilities

• Support the integration of technical outputs with urban planning and policy context, ensuring insights align with real-world governance needs and planning workflows.
• Support the policy translation process — helping operationalise research outputs into formats suitable for decision-makers (e.g., slides, briefs, memos, workshop materials, and presentation narratives).
• Contribute to documentation, visualisations, and the writing of reports and publications, with a strong focus on clarity, structure, and readability for both policymakers and academic audiences.
• Support other NUS Cities research and analysis activities, including contributing to engagements, knowledge products, and deliverables that connect research insights with practitioner and policy audiences.
• Support qualitative research activities, such as synthesising practitioner needs, summarising stakeholder feedback, drafting case studies, and translating technical outputs into clear planning narratives.
• Assist in designing and validating use cases for the technical framework (e.g., built environment and residents' well-being analysis; estate management and operational efficiency), with emphasis on framing, interpretation, and real-world relevance.

Qualifications

• Bachelor's or Master's degree in Urban Planning, Public Policy, Social Sciences, Geography, Urban Studies, or a closely related field.
• Strong organisation and project coordination skills, with the ability to manage multiple workstreams, timelines, and stakeholder touchpoints.
• Excellent writing and presentation skills, including the ability to produce clear, well-structured slides, briefs, summaries, and stakeholder-facing materials.
• Resourceful and analytical, with good communication skills; able to work independently while collaborating effectively with interdisciplinary teams of planners, social scientists, and technical researchers.
• Keen interest in working with AI tools and prompt engineering to support research, synthesis, and knowledge production workflows.

Preferred
• Familiarity with Singapore's urban governance landscape (e.g., URA, HDB, BCA, LTA, MND) is a strong advantage.
• Demonstrated experience in qualitative research and synthesis (e.g., interviews, thematic analysis, sensemaking, narrative development, stakeholder needs analysis).
• Familiarity with geospatial tools (e.g., QGIS/ArcGIS/GeoPandas) and/or data analysis in Python.

Application Procedure

Interested applicants should submit a dossier consisting of the following to the NUS career portal:

• A cover letter (maximum 3 pages)
• Up-to-date CV
• A statement describing their research trajectory, interests and career ambitions
• Contact details for three referees. Only short-listed applicants will be invited to submit reference letters.

We will begin evaluating candidates immediately, but the position will remain open until a suitable candidate is found. Further enquiries should be sent to mzyeric@nus.edu.sg (please indicate “Research Assistant (Urban Intelligence & Policy Analyst) Application” as the subject heading).

Duties:

• Ensure performance of KYC to the standards expected by the Monetary Authority of Singapore and in accordance with the bank’s AML and KYC Policies and Procedures. This includes reviewing and checking for completeness of CDD information and supporting documentations for new and existing customers (periodic review) and performing risk assessments in line with the bank’s AML and KYC Policies and Procedures.

• Manage KYC / CDD trigger events and reviews and ensure appropriate actions are taken in accordance with the AML and KYC Policies and Procedures.

• Perform name screening and searches on prospective customers and existing customer base (ad-hoc screening).

• Review and check for completeness of maintenance of static information for batch screening including clearing of alerts.

• Maintenance of customer lists and records.

Requirements:

• Minimum Diploma/Degree in Banking/Finance/Accountancy/Business or related.

• 0-2 years of experience in Banking or related job.

• Willingly to learn attitude.

• Role is a supporting role.

• No experience is required as training will be provided.

Interested candidate, please sent your resume in MS Word format to bfcg11@recruitexpress.com.sg

Andy Low Soon Meng (R1104601)

Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.

The Opportunity

• We are partnering a leading bank to look for Senior Business Analyst (Financial Crime Analytics)
• 6 months contract at MBFC

Business Function

Group Legal, Compliance & Secretariat ensures that the organisation’s interests are protected by safeguarding and enhancing its reputation and capital. The function works closely with regulators, customers, and business partners to maintain strong regulatory standing. At the core of business banking is a commitment to trust, integrity, and responsible financial practices for all stakeholders.

Key Responsibilities

1. Strategic Screening Optimisation
   Drive the continuous enhancement and optimisation of detection logic and algorithms across financial crime screening processes, including customer onboarding, ongoing customer due diligence, and real-time transaction screening across all operating regions. Balance alert efficiency with comprehensive risk coverage to strengthen financial crime prevention and protect the organisation’s reputation.

2. Cross-Functional Collaboration & Project Leadership
   Partner closely with internal stakeholders such as Compliance, Technology, Business Units, Legal, Risk, and Operations to lead and support complex initiatives aimed at improving operational efficiency, enhancing customer experience, and integrating new technologies for financial crime prevention. This includes presenting insights, negotiating requirements, and influencing outcomes at a senior level.

3. Advanced Analytics & Solution Development
   Perform in-depth data analysis to identify key performance drivers and emerging financial crime trends. Design, validate, and implement robust analytical models for risk scoring and detection improvement. Translate complex analytical findings into clear, actionable insights for senior management decision-making.

4. Regulatory Assurance & Quality Control
   Ensure strict compliance with audit and regulatory requirements related to financial crime prevention. Drive comprehensive documentation, gap analysis, and proactive risk mitigation. Oversee data validation, cleansing, and quality controls throughout the lifecycle of screening systems and analytical solutions.

5. Agile Solution Delivery
   Champion Agile delivery methodologies by defining requirements, solution design, managing UAT, and overseeing deployment of enhanced screening capabilities. Maintain end-to-end ownership from concept through post-implementation review.

6. Subject Matter Leadership & Innovation
   Act as a Subject Matter Expert for financial crime screening systems, particularly in Sanctions and CDD domains. Provide expert guidance to internal partners and contribute to the strategic direction of the Financial Crime Analytics function by identifying new methodologies, tools, and technologies. Mentor junior team members and promote a culture of continuous improvement and learning.

7. Performance Reporting & Stakeholder Insights
   Produce regular management reports with actionable insights based on key performance indicators and trend analysis. Provide timely support for ad-hoc analysis and stakeholder queries to support informed business decisions.

Requirements

1. Experience & Foundation

• Bachelor’s degree or equivalent practical experience in a quantitative or technical discipline (e.g. Computer Science, Statistics, Engineering, Data Science).
• 8–10 years of progressive experience in financial services, consulting, or related industries, with strong exposure to financial crime prevention and analytics.

2. Technical Acumen

• Strong proficiency in data analysis tools and languages (e.g. Python, SQL); cloud platform experience is mandatory.
• Exposure to big data technologies and data warehousing solutions is highly advantageous.
• Proven ability to analyse large, complex datasets (millions of records) to derive insights and support strategic decisions.
• Advanced proficiency in data visualisation tools (e.g. Tableau).
• Familiarity with financial crime detection and screening platforms.

3. Analytical & Strategic Mindset

• Exceptional analytical, problem-solving, and critical-thinking skills.
• Strong commercial awareness with a data-driven approach to managing financial crime risk and system performance.
• Highly detail-oriented and risk-aware, with the ability to identify data inconsistencies and potential biases.

4. Project & Domain Expertise

• Demonstrated experience leading complex initiatives spanning IT, analytics, and business functions.
• Strong understanding of AML/CFT/KYC regulatory frameworks and financial crime risk management.
• Experience with screening engines is advantageous.

5. Communication & Influence

• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to senior stakeholders.
• Proven ability to build strong relationships and influence outcomes across cross-functional teams.

6. Personal Attributes

• Self-motivated and proactive, with the ability to work independently.
• Resilient and adaptable, thriving in a fast-paced, dynamic environment.

Next Step

• We could contact you in the soonest time if you directly send your resume to: amos.tan@adecco.com
• Email Topic: Apply Senior Business Analyst (Financial Crime Analytics)
• We regret to inform that only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

About the Role

We are seeking a motivated Analyst to join the Agentic Intelligence Business Unit, supporting initiatives across data automation, process optimization, and agentic (AI-driven) automation solutions. This is a junior role ideal for candidates starting their careers in automation, data Automation, and intelligent process transformation.

Scope of Activities include but no limited to:

• Support delivery of data, process, and agentic automation projects across client engagements and internal initiatives.
• Assist in analysing business processes and data workflows to identify automation and optimization opportunities.
• Work with senior team members to design and implement automation solutions using low-code/no-code platforms (e.g., UiPath, Power Automate, Alteryx, Xceptor) and emerging agentic tools.
• Develop and maintain data pipelines (ETL/ELT) for ingestion, transformation, and integration across various systems.
• Good to have Integration experience from multiple sources including databases, APIs, and cloud platforms.
• Translate business requirements and process flows into structured automation workflows and technical solutions.
• Contribute to documentation including Business Requirements (BRD), Process Definition (PDD), and Solution Design Documents (SDD).
• Support the automation lifecycle – including development, testing, deployment, and post-implementation support.
• Create and execute test cases and scenarios for system integration, UAT, and production readiness.
• Monitor and troubleshoot automation processes, perform root cause analysis, and resolve issues within SLA timelines.
• Ensure adherence to best practices in automation development, including code quality, reusability, and maintainability.
• Follow incident, problem, and change management processes to support stability of deployed solutions.

Experience, Knowledge & Skills Requirements

• 0–2 years of relevant experience in data, automation, or software development (fresh graduates are encouraged to apply).
• Foundational knowledge of programming/scripting (e.g., Python, Java, C#, VBA, or SQL) is preferred.
• Basic understanding of data processing, ETL/ELT concepts, and APIs.
• Exposure to or willingness to learn low-code/no-code and RPA tools (e.g., Power Automate, UiPath, Alteryx, Xceptor).
• Interest in AI/Agentic automation, decisioning systems, or intelligent workflows is an advantage.
• Strong analytical thinking with the ability to break down problems and propose structured solutions.
• Good understanding of software development lifecycle (SDLC), including Agile methodologies (preferred).
• Ability to interpret process diagrams and business requirements into technical implementations.

Other Requirements

• Ability to work well within a multi-disciplinary team structure, but also independently.
• Meet agreed deadlines, with demonstrable Productivity.
• Strong interpersonal, verbal and written communication skills.
• Ability to work in a culturally diverse and inclusive environments.
• Flexibility in scheduling with willingness to work extra non-standard hours if required.
• Willing and able to travel up to 20% (domestic, regional and international).

Education Requirements

• Degree in in Computer Science, Information Technology, Business Systems or related Engineering disciplines.
• Written and spoken fluency in English with business proficiency

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Experience: 15+ Years
Role: Analyst Programmer

Job Description:

• Strong hands‑on experience with the ETL(Informatica Power Center) and Teradata based ETL development, similarly Hadoop ecosystem (Hive, Impala, Spark, Kafka, Iceberg, Ranger, Atlas, Nifi, Flink etc.,), and data pipeline orchestration.
• Create EDW ETL/ELT codes using Teradata SQL, Informatica, apache Spark, QueryGrid, Trino to perform various transformation and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable
• Install and build Master Data Management(MDM) application for various user uploads along with data validations and approval workflow.

We are seeking experienced Business Analysts to drive the transformation of Corporate Digital Banking platform. This role involves partnering with Product Owners to document platform behavior, and collaborating with UX and Technology teams to design seamless user journeys for Corporate and SME customers.

Key Responsibilities

• Collaborate with Product Owners to define and document functional and non-functional requirements for key business banking capabilities, including account services, payments, cash management, corporate cards, trade finance, loans, and user administration.
• Create detailed business process flows, user journeys, and functional specifications that reflect both client needs and internal requirements.
• Partner with UX/UI designers to ensure screen designs adhere to business banking usability standards and align with functional objectives.
• Work with technology teams to translate business requirements into scalable, robust technical designs.
• Support agile ceremonies including backlog grooming, sprint planning, and feature validation to ensure timely and complete delivery of business features.
• Contribute to User Acceptance Testing (UAT) by developing acceptance criteria, reviewing test cases, and validating outputs against expected outcomes.

Required Skills & Experience

• Minimum of 5 years' experience as a Business Analyst in digital platform environments, with at least 2 years in the corporate or business banking domain.
• Familiar with transactional banking, user access management, trade services, or payment workflows tailored for business clients.
• Strong expertise in developing user stories, process maps, and functional documentation.
• Proficient in Agile/Scrum methodologies and tools such as JIRA, Confluence, and Figma.
• Ability to understand complex business processes and translate them into clear, actionable requirements.
• Comfortable working with cross-functional teams spanning product, design, technology, and compliance.
• Strong analytical skills with excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Experience in fintech or enterprise-grade digital platforms within the corporate banking sector.
• Understanding of multi-tier user access models, transaction approval workflows, and regulatory constraints in B2B banking.
• Familiarity with micro-frontend-based platforms is an advantage.
• Exposure to design thinking or service design framework is a plus.

Description:

· Assist in the in-depth analysis of the business requirements and IT solutions specifications

· Provide analysis to support the development of proposed solutions and assist in preparing the proposals

· Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

· Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

· Keep proper documentation of detailed specifications and solution enhancements

· Document and manage any change in requests of projects and calculating the associated costs

· Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

· Escalate any issues to relevant team members for resolution

· Run user training sessions

· Assist Project Managers in project matters

Job Requirements:

• Degree in Information technology or any relevant discipline
• Strong written, interpersonal and communication skills
• Planning Experience
• Stakeholder Management, Negotiation & Communication Skills
• Experience in CMS
• JIRA/Confluence experience

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;

• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;

• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;

• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;

• Understand and review source codes from vendor(s) for deployment;

• Support and review on-site acceptance and System Integration Testing (SIT);

• Facilitate and support User Acceptance Test (UAT) and trainings for users;

• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;

• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;

• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.

• Provide maintenance and technical operations support for the Authority’s

• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems

• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;

• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;

• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and

• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience in business analysis.

• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;

• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development Life Cycle;

• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;

• Experience in the following would be advantageous:

• Cloud platform and technology;
• Application development using Power builder, Java, Delphi or ASP.Net; and
• Government projects.

• Experience with stakeholder management;

• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and

• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Responsibilities:

· Perform IT audit, regulatory compliance assessment and IT risk assessment, in areas covering IT general controls, application controls, business cycle and IT security review.

· Perform third party assurance engagement covering business and IT controls

· Understanding of COSO and IT Assurance Framework issued by ISACA.

· Able to evaluate IT internal controls and identify opportunities for controls improvement.

· Strong analytical and problem solving skills.

· He/she must have demonstrated knowledge of IT operations and experience executing audits.

· He/she must have Identify and evaluate complex technology and business risks and internal controls which mitigate risks, and related opportunities for internal control improvement.

Requirements:

· Degree in Information Systems, Information Technology, Computer Science, Business Studies, Actuarial Science or Cyber Risks or equivalent.

· Experience in IT audit, IT internal audit and/ or other related disciplines relevant to the

role.

· Excellent written English and interpersonal skills, a team player and communicator, and a self-starter.

· Pro-actively identify other areas of business initiatives and changes in the business environment and

· assess their impact on the business control environment

· Able to handle multiple tasks and assignments

· Logical thinking, good and positive attitude, fast learner and good team player

· Able to work under pressure and meet deadlines

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

A Business Analyst plays a pivotal role in bridging the gap between business needs and technology solutions. This role involves leading requirements gathering and analysis, documenting business and functional processes, and facilitating clear communication between stakeholders and technical teams. The ideal candidate has strong analytical and problem-solving skills, a solid understanding of business processes, and the ability to translate business needs into actionable, high-quality requirements.

Key Responsibilities

• Involved across the full Software Development Life Cycle (SDLC) and Agile delivery process, including project initiation, requirements analysis, solution design, development, implementation, maintenance, and post-implementation review
• Liaise extensively with internal stakeholders, external clients, and vendors
• Lead design thinking sessions, requirement workshops, and solution discussions with customers
• Analyse business requirements to assess feasibility and identify gaps, risks, and technical constraints
• Highlight requirement gaps, disproportionate implementation effort, and potential delivery risks
• Translate business needs into clear functional and non-functional requirements
• Present and communicate requirements and use cases to technical and development teams
• Collaborate with solution architects and technical leads to ensure alignment with business objectives
• Prepare and manage documentation including requirements specifications, functional design documents, and solution artefacts, and support stakeholder review and sign-off
• Develop test plans and test cases, ensure traceability to requirements, and support User Acceptance Testing (UAT)
• Support functional and system testing, review test results and logs, and follow up on issue resolution
• Conduct change impact analysis and support change management activities
• Support system training, knowledge transfer, and post-implementation reviews
• Work with local and offshore teams to ensure timely and quality project delivery
• Contribute to pre-sales activities including solution proposals, estimations, and technical discussions.

Requirement and Qualification

• Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field.
• Approximately 5 years of relevant experience in Business Analysis, Systems Analysis, or a similar role.
• Strong experience working across SDLC and Agile delivery methodologies.
• Proven ability to independently run requirement workshops and manage stakeholders.
• Strong experience in requirements elicitation, documentation, and analysis techniques.
• Good understanding of system integrations and technical concepts.
• Prior experience working on government or large-scale enterprise projects is an advantage.
• Strong written and verbal communication, facilitation, and interpersonal skills.
• Self-motivated with a proactive, solution-oriented mindset.
• Willingness to travel as required platforms.

Added Advantage

• Hands-on experience with JIRA, Confluence, or similar collaboration and project management tools
• Understanding of system integrations and RESTful APIs
• Knowledge of BPMN or UML for process modelling
• Familiarity with Agile frameworks such as Scrum or Kanban
• Exposure to data analysis or digital product development

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process

After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, well get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why were committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however,only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

About the client:

Our client is a reputed MNC

Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements
• Translate business needs into functional and technical specifications for data and analytics solutions
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions
• Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights
• Support the development of ESG dashboards KPIs and performance tracking frameworks
• Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB
• Assist in defining data models data governance and data quality standards for ESG reporting
• Participate in UAT User Acceptance Testing and validate system outputs against requirements
• Provide domain expertise on ESG products services and regulatory expectations
• Create comprehensive documentation including BRDs FRDs use cases and process maps
• Facilitate communication between business product and technical teams

Skills/Requirement:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics
• Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau
• Familiarity with data science concepts statistical analysis and predictive modeling
• Minimal Hands on experience with SQL and or Python R for data analysis will be good to have

Interested candidates, who wish to apply for the above position, please send in your resume to kellyitsg@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolapac.com. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Senior Analyst in an emerging markets Private Equity firm, based in Singapore covering Southeast Asia. Reports to Head of SEA. Assisting the senior members of the team, you will be responsible for:

• Managing and monitoring existing investments
• Supporting the investment process for new investments
• Sourcing and conducting due diligence on prospective investment opportunities
• Compiling performance data and performing portfolio analysis and benchmarking
• Preparing quarterly and annual internal and external reporting documents

To qualify candidates must possess:

Degree-qualified (5+ years)

• CFA qualification an advantage
• 5+ years of experience in buy-side, consulting or investment banking
• Demonstrated ability to communicate effectively and persuasively
• Astute commercial sense, strong analytical skills and superior critical thinking
• Able to multi-task and focus on delivering results
• Fluent in written and spoken English and at least one other relevant language (Bahasa an advantage)
• Local business / cultural knowledge in Indonesia, Philippines and Thailand an advantage

Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

Requirements

a) Ability to effectively respond to all issues, complex enquiries or complaints from Project Leaders, users and/or higher management

b) Knowledge in Data Centre/Critical Services management

c) Knowledge in security, fire and workplace safety

d) Excellent interpersonal and communicative skills and be a team player

e) Perform other job-related duties or special projects as assigned

f) Preferably certification in ITIL or good understanding of ITIL framework and practises

g) with minimum NITEC IT / Higher NITEC IT qualification

h) Able to work in shift as Data Centre operates 24/7. Each shift is of 12 hours

i) (Day shift 8.45 am to 8.45 pm, Night Shift: 8:45 pm to 8:45am)

h) Deployment of production files and scheduling of Batch Jobs

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation’s application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers.

The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment.

We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one.

POSITION ACCOUNTABILITIES

Technical Leadership & Architecture

-               Provide hands-on leadership across application design, architecture and engineering best practices

-               Guide teams in building scalable, secure, and high-performance systems

-               Review, validate and challenge technical designs while coaching software engineers on best practices

Enterprise Applications Ownership

-               Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers

-               For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation

-               Build and maintain application roadmaps aligned to business priorities

-               Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements

AI Enablement & Innovation

-               Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack

-               Drive adoption of AI-enabled development practices and tooling across the SDLC

-               Support gradual transition towards a product squad operating model

Engineering Execution and Resource Planning

-               Define and implement delivery processes (agile cadence, sprint planning, backlog management)

-               Establish and manage release schedules and CI/CD pipelines

-               Track and report delivery performance metrics (lead time, defects, throughout)

-               Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards

-               Define engineering roadmaps and plan resource allocation across multiple projects

Team Leadership and Change Agility

-               Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities

-               Coach, mentor and develop engineering managers and developers.

- Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members
-               Foster anengineering culture of strong ownership, collaboration and continuousimprovement

-               Navigate complex change management processes, fostering a culture of agility

Strategic Vendor Management

-               Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation.

-               Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation.

-               Manage vendor’s upgrade and roadmap alignment, prevent over-customisation and vendor lock-in.

Stakeholder Management & Alignment

-               Partner closely with business, product, and executive stakeholders to align on priorities and outcomes

-               Translate complex business requirements into scalable technical solutions

QUALIFICATIONS AND EXPERIENCE

Qualifications

-               Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.

-               Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.

Experience

-               15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles

-               Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)

-               Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.

-               Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.

-               Exposure to AI/ML or AI-enabled development practices is highly preferred

-               Experience working with enterprise platforms (CRM systems such as Salesforce, Dynamics)

-               Experience working in direct insurance environments with understanding of policy lifecycle, underwriting workflows, claims processing is preferred.

-               Experience working in regulated environments with strong appreciation of technology risk management, segregation of duties, audit and compliance requirements is advantageous.

Key Competencies & Attributes

-               A problem solver who is hands-on, pragmatic, and delivery-focused

-               Comfortable to do hands-on coding and engage developers at code, design and architecture levels

-               Strong systems thinking and architectural mindset

-               Able to operate effectively in lean, fast-paced and ambiguous environments

-               Comfortable driving change and challenging status quo constructively

-               Able to drive cross-functional collaboration

Responsibilities:

• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc.
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Utilize various methods to source and screen candidates, including job boards, social media, and referrals
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Execute business development process, managing stakeholders and business proposals.
• Devise strategic planning and manage projects deliverables.
• Foster positive relationships with candidates throughout the recruitment process
• Maintain HR databases, leave records and employee files
• Ensure proper documentation and filing procedures
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Role: IT Project Manager

JD:
Proficiency in Japanese Speaking Mandatory

Project Delivery Support

• Run project from initiation to closure, ensuring deliverables meet business requirements and quality standards
• Develop and track project plans, schedules, and resource allocation
• Ensure successful delivery of projects, ensuring they are completed on time, meeting requirements and within allocated budget
• Prepare Steering Committee materials and review minutes of the meeting.
• Follow up on actions and comments from Steco to ensure they are timely acted upon to closure

Process and Methodology

• Ensure adherence to delivery methodologies, governance, and control processes
• Monitor progress, manage risks and issues, and implement mitigation strategies
• Work with the Project Manager (bank’s side) on the overall project plan from the platform, infra team and system delivery & release perspective
• Ensure that the list of deliverables are defined and understood within the various system delivery
• Provide timely update to the Bank’s PM on the system delivery progress status, risk, issues and escalation
• Analyse and highlight project risks and develop necessary risk mitigation plans
• Analyse and highlight project dependencies to pre-empt project issues
• Maintain project issue register to keep close match of the project issues till their resolution

Stakeholder Coordination

• Collaborate with Bank’s IT Project Manager, SMBC and JRI HO PICs, APAC IT and JRIS PICs and HO project team and vendors to ensure alignment on project scope and timelines
• Provide detailed project insights, timely status reporting and escalate issues when necessary
• Facilitate effective communication and foster a culture of collaboration, transparency, and accountability, ensuring strong cross functional teamwork and alignment to project goals and objectives

Other related Project tasks

• Support other project related tasks that may be assigned from Bank Project PM, in line with the resource skills

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude