Total 13,527 Others/Any job vacancies

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximized profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities：

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• Able to work on weekend and public holiday

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• To lead the site construction team in ensuring smooth execution of work
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Requirements

• Degree in Construction / Engineering
• Minimum of 4 years' proven and relevant working experience
• Good Interpersonal Skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• 5.5 work days

Role Summary

Responsible for overseeing daily finance operations in Tuas, ensuring compliance with financial policies, supporting efficient processes, managing cashflow, and delivering accurate financial reporting for Singapore entities.

Key Responsibilities

• Manage daily finance operations in line with company policies, budgets, and objectives
• Ensure compliance with financial controls and internal policies
• Improve accounts payable processes, including invoice and payment processing
• Manage cashflow and liquidity for Singapore entities, including risk monitoring
• Support accurate financial reporting with FP&A and GL teams
• Liaise with auditors, tax agents, and banks
• Support ad-hoc finance and operational projects

Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum 5 years of finance operations experience
• Experience in team leadership and shared service environment
• Strong Excel skills; SAP experience is an advantage

Key Competencies

• Strong understanding of financial controls, compliance, and risk management
• Analytical, organized, and detail-oriented
• Strong communication and stakeholder management skills
• Ability to multitask, prioritize, and work collaboratively
• Proactive, resilient, and hands-on approach to leadership

We are looking for a Business Growth Manager (Sales) to be part of our team. The Business Growth Manager will be supported with inbound leads and have the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award-winning team (Winner of Search Marketing Agency of the Year 2022 & Lead Generation Agency of the Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6-month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, we are the winner of Search Marketing Agency of the Year 2022. We are also the winner of Lead Generation Agency of the Year 2022.

With an ongoing expansion plan, we want to gather the best talent in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore that takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Roles and Responsibilities

Job Purpose:

We are looking for dedicated Sales Personal to source and secure new potential customers. You will represent our company in a professional and cost-effective manner to increase our customer database and secure new accounts.

Job Description:

• Identifies, develops, and retains new business relationship
• Maintains relationship with customers by providing support, information and guidance
• Canvass and secure new accounts (HUNTER ROLE)
• Responsible for B2B sales account management and customer satisfaction
• Build and promote strong, long-lasting customer relationships by understanding their needs
• Maintain strong business relationships with customers for customer retention.
• Assist customers to resolve issues faced when shipping through our services in a timely manner so as to prevent cumulative cost (if any) and damages.
• Update important feedback and rectify problems from customers

Requirements:

• Experience in Logistics & Supply Chain (Freight Forwarding industry)
• Achieve sales objective
• Able to work independently with pro-active self motivated attitude
• Possess strong hunter mentality, business sense and industry expertise

About the Role

We are looking for a highly experienced Senior Solar Project Manager to lead the execution of a large-scale solar PV project for the Land Transport Authority (LTA). This role requires strong leadership, deep technical understanding of solar engineering, and proven experience managing complex infrastructure projects with government agencies.

As the Contractor’s Representative, you will oversee all aspects of the Works throughout the entire contract period—ensuring timely delivery, quality compliance, and seamless coordination across all stakeholders.

Key Responsibilities

1. Project Leadership & Contract Management

• Serve as the Contractor’s Representative as authorised by the Company.

• Lead, manage, and oversee the full lifecycle of the LTA solar PV project—from design, procurement, and installation to testing, commissioning, and handover.

• Develop and maintain a clear project execution strategy aligned with LTA requirements and contractual obligations.

• Lead the project team, including engineers, coordinators, and subcontractors, ensuring strong alignment and performance.

2. Technical & Engineering Oversight

• Review and approve engineering design, technical submissions, drawings, method statements, and calculations.

• Ensure all designs comply with LTA specifications, statutory codes, and best engineering practices.

• Provide technical guidance to internal teams, consultants, and subcontractors.

3. Planning, Scheduling & Resource Management

• Develop and manage project schedules, key milestones, manpower planning, and resource allocation.

• Track project progress, identify risks or delays, and implement mitigation strategies proactively.

• Oversee procurement timelines to ensure timely delivery of equipment and materials.

4. Site Coordination & Execution Control

• Lead coordination with main contractors, consultants, LTA officers, and internal stakeholders.

• Conduct regular site reviews and ensure work is performed safely, according to designs, and at required quality standards.

• Ensure site operations comply with LTA’s strict safety, environmental, and operational requirements.

5. Quality, Safety & Compliance

• Take ownership of all QA/QC processes and documentation.

• Ensure compliance with all statutory, regulatory, and contract-specific safety requirements.

• Lead risk assessment reviews, safety briefings, and implementation of corrective actions when required.

6. Testing, Commissioning & Handover

• Lead and supervise testing, commissioning, and system performance verification.

• Ensure timely submission of as-built drawings, O&M manuals, test reports, and training materials.

• Coordinate with LTA for inspections, approvals, and final project handover.

7. Stakeholder & Communication Management

• Manage communication and expectations across all project stakeholders including LTA, consultants, subcontractors, and internal teams.

• Lead project meetings, prepare progress reports, and resolve issues professionally and effectively.

• Maintain strong working relationships to ensure smooth project execution.

Requirements

Essential

• Degree from a recognised tertiary institution in Engineering (Electrical, Mechanical, Renewable Energy, or related discipline).

• Minimum 8 years of relevant experience managing large-scale infrastructure or solar PV projects of similar complexity.

• Proven experience handling government, LTA, or major public infrastructure contracts.

• Strong leadership, people management, and project delivery skills.

• Excellent understanding of solar PV design, installation, electrical integration, and commissioning.

• Familiarity with EMA, BCA, SCDF, LTA and other regulatory requirements.

• Excellent problem-solving, negotiation, and communication skills.

Preferred

• Prior experience managing solar projects in transportation or public infrastructure environments.

• Professional certifications (e.g., PMP, PE/LEW, WSH certifications) will be an advantage.

• Experience with monitoring systems, system performance analysis, and data reporting.

Why Join Us?

• Lead one of Singapore’s landmark solar infrastructure projects.

• Work with a high-performing engineering team committed to sustainability and innovation.

• Attractive remuneration, leadership opportunities, and long-term career growth.

We are hiring a Business Manager (GOV)! Join us under our affiliated company, Challenger Direct+, where you’ll be part of a close-knit team that strives for progress and excellence. In this role, you’ll manage vendor partnerships, government procurement, and corporate deliveries while supporting growth with government entities.

Working days: Monday - Friday
Working hours: 9AM - 6.30PM

Job Description:

• Manage partnership with multiple external vendors.
• Onboarding government procurement system as a registered vendor.
• Handling government tenders and procurements.
• Onboarding more government entities.
• Respond Zendesk tickets and email for government enquiries.
• Liaise with vendors, retail operations and logistics to fulfill deliveries to corporate/GOV customers.
• Administrative responsibilities

Job Requirements:

• Diploma/Degree in Business, Supply Chain, or related field.
• Prior experience in government procurement, tenders, or B2G sales preferred.
• Strong communication and interpersonal skills to manage both internal and external stakeholders.
• Detail-oriented with good organizational and administrative abilities.
• Ability to multitask, prioritize, and work independently under tight deadlines.
• Proficiency in MS Office; knowledge of government e-procurement systems (e.g., GeBIZ) is a strong advantage.
• Customer-oriented mindset with problem-solving skills.

Position Title: Chef de Cuisine – Manager (Kerala Cuisine – Curries Specialist)
Department: Kitchen Operations
Reports To: General Manager / Operations Director

Role Overview

The Chef de Cuisine – Manager is responsible for leading all kitchen operations with a strong focus on authentic Kerala cuisine, particularly traditional and contemporary Kerala-style curries. This role combines culinary excellence, people management, and operational control, ensuring food quality, consistency, hygiene standards, and cost efficiency while maintaining the authenticity of Kerala flavours.

Key Responsibilities

Culinary & Menu Management

• Develop, prepare, and execute authentic Kerala curries (including vegetarian, seafood, poultry, and meat-based curries) using traditional techniques, spices, and ingredients.

• Ensure consistency in taste, presentation, and portion control across all dishes.

• Design and update menus in line with seasonal ingredients, customer preferences, and business direction.

• Maintain authenticity of Kerala cuisine while adapting dishes for commercial scalability.
  Kitchen & Team Management

  • Lead, train, and supervise kitchen staff, including sous chefs, cooks, and kitchen assistants.

  • Plan staff duty rosters, manage attendance, and ensure adequate manpower for daily operations.

  • Conduct on-the-job training to improve culinary skills, food safety knowledge, and productivity.

  • Enforce discipline, teamwork, and professional kitchen conduct at all times.

  Operations & Cost Control

  • Oversee daily kitchen operations to ensure smooth service during all shifts.

  • Manage food costs, inventory, ordering, and stock rotation to minimize wastage.

  • Work closely with suppliers to source quality ingredients, particularly Kerala spices and specialty items.

  • Monitor kitchen expenses and support management in meeting budget targets.

  Food Safety & Compliance

  • Ensure strict compliance with SFA food hygiene standards, workplace safety, and company SOPs.

  • Maintain high standards of cleanliness and hygiene in all kitchen areas.

  • Prepare and support documentation for inspections and audits when required.
    

    Requirements & Qualifications

    • Strong specialization in Kerala cuisine and curries.

    • Proven experience in a Chef de Cuisine, Head Chef, or Kitchen Manager role.

    • In-depth knowledge of Kerala spices, cooking methods, and traditional recipes.

    • Strong leadership, team management, and communication skills.

    • Experience in cost control, inventory management, and kitchen budgeting.

    • Knowledge of Singapore food safety and hygiene regulations is an advantage.

    • Ability to work long hours, weekends, and public holidays.

Responsibilities:

• Assist the undersigned in managing corporate compliance matters for various group companies in Singapore and Dubai
• Ensure timely filing of statutory returns, regulatory submissions, and corporate documentation
• Maintain and update corporate records, registers, and compliance trackers
• Liaise with regulatory authorities, external advisors, auditors, and company secretaries
• Monitor changes in relevant laws and regulations and advise management on compliance requirements
• Support board meetings, including preparation of resolutions and minutes where required
• Ensure adherence to corporate governance standards and internal policies across jurisdictions

Requirements:

• Degree in Commerce (or equivalent qualification)
• Qualified Company Secretary / Inter Company Secretary certification is mandatory
• 4–5 years of experience handling corporate compliance matters
• Strong knowledge of corporate laws and regulatory frameworks in Singapore (knowledge of Dubai regulations is an advantage)
• Detail-oriented with strong organisational and documentation skills
• Good communication and stakeholder management abilities

Roles and Responsibilities -

• Assist in formulating the regional annual business objectives (revenue, profit, number of stores) , decompose and implement them, conduct reviews and optimizations, and promote the achievement of performance goals.
• Oversee store expansion and operations, optimize inventory turnover and service quality, and improve store efficiency; adjust the product portfolio according to local needs.
• Build and manage the local team, be responsible for staff recruitment, training and motivation, and promote cross-departmental collaboration.
• Carry out localized brand promotion and IP cooperation, maintain cooperative partnerships, and enhance brand influence.
• Strictly comply with local laws and regulations in Singapore, control operational risks, and optimize cost and budget management.
• Coordinate with the group headquarters, implement work instructions, report business progress, and handle major regional operational issues.

Requirements

• Bachelor's degree or above, with majors in business administration, retail management, etc.; along with familiarity with the Singapore retail market.
• More than 8 years of experience in retail/fast-moving consumer goods, with more than 3 years of senior management experience in overseas regions along with Singapore Retail Market
• Have successful cases in store operation, team management and performance growth, with the fast-moving consumer goods industry.
• Strong strategic thinking, execution ability and risk compliance awareness.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at

https://www.persolsingapore.com/policies.

 You acknowledge that you have read, understood, and agree with the Privacy Policy. 

As a Deputy Fleet Manager, you will assume full responsibility for safe operation of a Fleet of vessels assigned to you. Besides day-to-day close monitoring of vessels, you will be required to supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards. You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Description:

• Ensure vessel compliance with company, SMS, international and local regulations.
• Vessel performance monitoring and technical guidance to vessel including monitoring and verification of PMS.
• Prepare operating expenses, budgets and organize supplies to vessel and ensure expenses are within approved budget as far as practicable.
• Arrange for surveys and repairs for vessels.
• Communicate with vessel for daily operations and handling and escalate any issue of concern to higher management.
• Monitor reports sent by vessel and submit reports to owners after verifications.
• Carry out vessel inspection and also follow up closely on audit reports.

Jobs Requirements:

• Chief Engineer COC Class 1
• Minimum 10 years sailing experience
• 6 to 9 years of shore based experience
• You should be professionally sound, highly motivated & a good team player
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization

Engineering Manager/ Technical Manager/ Process Manager/ Automation Manager/ Plastic Injection Molding

• Permanent position/ MNC/ Manufacturing
• AWS bonus/ Annual Leave/ Medical Benefit/ Dental Benefit
• Near MRT
• 5 days’ work week: Mon- Fri /8.15am - 5.45pm

Our client is a global advanced precision engineering & manufacturing solutions provider.

Responsibilities:

• Oversee the design, development, and optimization of injection molding processes for medical, automotive and high precision industrial applications.
• Manage and oversee design, implementation, and optimization of automation solutions for high-precision assembly processes.
• Ensure compliance with industry standards (e.g., ISO 13485 for medical devices, IATF 16949 for automotive).
• Collaborate with cross-functional teams to implement new molds and maintain existing tooling.
• Partner with suppliers to integrate and implement advanced automation solutions for manufacturing.
• Implement Lean Manufacturing and Six Sigma methodologies
• Analyze production data to identify bottlenecks and develop corrective actions.
• Troubleshoot complex manufacturing issues and implement sustainable solutions.
• Lead engineering projects from concept to completion, ensuring they are delivered on time and within budget.
• Collaborate with R&D, Quality, and Manufacturing teams to align engineering initiatives with company goals.
• Manage resources effectively to support multiple projects simultaneously.

Requirements:

• Master/ Degree in Mechanical, Industrial, or Manufacturing Engineering
• Min 8 years of experience in injection molding and automation assembly, with at least 3 years in a managerial role.
• Proficient in CAD software (e.g., SolidWorks) and mold flow analysis tools.
• Strong understanding of automation technologies, including robotics, PLCs, and vision systems.
• Experience with quality management systems (ISO 13485, IATF 16949).
• Knowledge of Lean, Six Sigma, and other continuous improvement methodologies.
• Experience in medical device or automotive manufacturing.
• Familiarity with Industry 4.0 and digital manufacturing technologies.
• Certification in Lean Six Sigma and must be familiar with Minitab software.
• Familiar with FMEA, PPAP, APQP and IOPQ.
• Sound knowledge in SPC, FMEA, DFM, DOE.
• Possess strong leadership, positive attitude, analytical and good interpersonal skills

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Tan Chuan Liang (Ryan)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

ryan@rightrecruit.com.sg I www.rightrecruit.com.sg

Key Responsibilities:

Fixed Store:

• Attend to walk-in customers ( Pasar malam)
• Arrange and manage merchandise
• Handle sales and daily store up keep

Mobile Stall:

• Report early to the warehouse each morning
• Travel to various sales locations (transport provided)
• Conduct on-site selling and promotion
• Return to the warehouse in the afternoon and assist with operational tasks
• Target Clients:
• Pasar malam (night market) vendors

Important Notes:

• Work involves both indoor and outdoor environments
• Early start times and physically demanding tasks are required
• Frequent movement between locations is expected
• Not suitable for those seeking a routine desk job

Requirements:

• Strong sales ability and persistence
• Comfortable with hands-on work and irregular schedules
• Able to work independently with minimal supervision

The digital marketing role will be responsible for managing and optimising all digital marketing initiatives across paid media, organic channels, and online partnerships. This role requires hands-on execution, daily performance monitoring, cross-department collaboration, and support for integrated marketing campaigns and events.

Key Responsibilities

1. SEO, SEM & Website Optimisation

• Conduct keyword research and implement on-page and technical SEO best practices

• Monitor website performance using tools such as Google Analytics, Search Console, and SEO platforms

• Improve organic search rankings and website traffic

• Collaborate with web developers to enhance site speed, UX, and conversion optimisation
  

2. Content Creation & Strategy

• Develop and execute content strategies across websites, EDMs, and social media platforms

• Create engaging multimedia content (copy, visuals, short videos, reels) aligned with brand guidelines

• Plan and manage content calendars for campaigns and product launches

• Optimise content for search engines and audience engagement
  

3. Digital Advertising

• Plan, execute, and optimise paid campaigns on Meta, Google Ads, TikTok, LinkedIn, and other relevant platforms

• Manage advertising budgets and ensure strong ROI

• Perform A/B testing on creatives, copy, and targeting strategies

• Track, analyse, and report campaign performance with actionable insights

• Liaise with media agencies, ad platform representatives, publishers, and third-party vendors on an ad hoc basis

• Evaluate and recommend new digital advertising opportunities and formats

• Coordinate campaign requirements, artwork specifications, and timelines with external partners
  

4. AI Integration & Marketing Automation

• Leverage AI tools for content generation, performance analysis, customer segmentation, and predictive insights

• Implement marketing automation workflows

• Explore new AI-driven solutions to improve efficiency and campaign performance
  

5. Analytics & Reporting

• Monitor KPIs such as traffic, engagement, conversions, CPL, and ROAS

• Generate monthly performance reports with recommendations for improvement

• Use data insights to refine marketing strategies
  

6. Ad-Hoc                                 

• Marketing digital and social media support for campaigns across departments

• Identify, liaise with, and manage KOLs/influencers for campaigns

• Serve as a point of contact for events, product launches and CRM programmes
  

Requirements

• Diploma or Degree in Marketing, Communications, Business, or related field

• 2–4 years of experience in digital marketing

• Strong understanding of SEO, SEM, and paid social media advertising

• Proficiency in tools such as Google Analytics, Google Ads, Meta Business Manager, and SEO tools

• Experience using AI marketing tools (e.g., ChatGPT, Midjourney, automation platforms, AI analytics tools)

• Basic design or video editing skills (Canva, Adobe, CapCut, etc.) is a plus

• Strong analytical mindset and attention to detail

• Excellent written and verbal communication skills
  

Preferred Attributes

• Creative thinker with a data-driven approach

• Self-starter who keeps up with digital trends and emerging AI technologies

• Ability to manage multiple campaigns simultaneously

• Strong project management and time management skills

• Attention to detail

• Proactive problem-solving

• Adaptable and agile in a fast-paced environment

Bereavement Service - Operation Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

• Tableau or adjacent technology experience required
   

Role Summary

This CSM will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment.
 

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. 

Key Responsibilities

Customer Accountability and Value Alignment

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle

• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

• Solidify partnership commitments and drive innovation aligned with customers' business challenges.

• Increase customer engagement with products and services and identify major political barriers to customer success.

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

• AI  Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.

• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.

• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.

• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements:

• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. 

•  Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

•  Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.

•  Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

• Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep

• Understanding of data visualization best practices and dashboard design

• Familiarity with common data sources (databases, spreadsheets, cloud apps)

• Ability to demonstrate Tableau features and navigate workbooks/dashboards

• Knowledge of basic analytics use cases (sales dashboards, operational reporting, KPI tracking)

Cloud Specific Experience Preferred

• Tableau Desktop Specialist or Data Analyst certification

• Experience with Tableau governance basics (permissions, projects, data sources)

• Understanding of how Tableau connects to Salesforce data

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.   

Job Description

We are seeking an experienced and results-driven Senior Outlet Manager to oversee operations across multiple high-volume outlets. This role requires strong leadership, operational excellence, and the ability to drive revenue through both day-to-day operations and event-based initiatives.

Key Responsibilities

Operations Management

• Oversee full outlet operations across assigned locations, ensuring smooth daily functioning
• Maintain consistency in food quality, beverage standards, service excellence, and cleanliness
• Ensure compliance with company policies, SOPs, and regulatory requirements

Revenue & Performance Management

• Drive and achieve monthly revenue targets across outlets
• Monitor sales performance and implement strategies to maximise profitability
• Develop and execute initiatives to increase customer traffic and spending

Cost Control & Efficiency

• Manage and control operating costs, including labour and cost of goods sold (COGS)
• Optimise manpower planning to ensure productivity and efficiency
• Oversee inventory management, including stock control and wastage reduction

Team Leadership & Development

• Lead, train, and develop outlet teams to meet operational and service standards
• Build a strong, accountable, and high-performing team culture
• Conduct regular performance reviews and provide coaching where necessary

Marketing & Events Execution

• Collaborate with marketing teams to plan and execute promotional campaigns and events
• Lead on-ground execution of events to ensure successful delivery
• Develop and implement recurring event concepts to drive consistent revenue
  
  Key Performance Indicators (KPIs)
• Achieve combined monthly revenue targets across assigned outlets
• Maintain operating costs within set thresholds (labour + COGS)
• Ensure optimal staffing levels and productivity
• Drive successful event execution and revenue contribution

Job Requirements

• Proven experience in multi-outlet or high-volume F&B operations
• Strong leadership and team management skills
• Solid understanding of cost control, inventory manaeventgement, and budgeting
• Experience in events planning and execution is an advantage
• Ability to work in a fast-paced, dynamic environment

- Prepare, plan, coordinate, and monitor daily project and site work

- Manage project-related paperwork by ensuring all necessary materials are properly filed including

documenting the projects with photos

- Supervise and lead a team of workers and sub-contractor to perform on site work.

- Perform site surveys, produce site drawings, and schedule works

- Participate in site meetings with clients/ subcontractor/ suppliers and propose improvements if necessary

- Liaise with clients’ representatives with regards to all site matters.

- Budget by monitoring and controlling expenses and implementing cost-saving measures

- Observe proper construction safety measures and ensure safety compliance at site

- Responsible for the collection of project advance payment, progress payment and settlement payment

- In charge of the overall management of the project, including construction period, cost, work progress, quality, safety, construction regulation

- Ensure compliance to all governmental and building regulations

- Attend project tender site show-round and tender briefing

- Ensure adherence to Health, Safety and Environment rules and regulations, as well as Quality and Progress at project worksite

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

The Role

We are looking for a Client Success Manager who will take ownership of our client relationships from project kick off through to completion — and who has the commercial instinct to deepen those relationships over time.

You are the person our clients call when they need something. You ensure programmes are set up properly, associates and coaches are onboarded and coordinated, delivery runs smoothly, and the client feels well-held throughout. You also have an eye for opportunity — spotting where an existing relationship can grow into a deeper or broader engagement.

This is not a back-office coordination role. You will be working directly with senior public sector stakeholders, and you will need the maturity and communication skills to do that well.

What you will be doing:

• Owning the client experience end-to-end — from onboarding and kick off through delivery to project closure
• Coordinating associates, coaches, and facilitators — scheduling, confirming, and ensuring they have what they need to deliver
• Managing payment milestones, invoicing, and associate payments in coordination with our corporate services and admin teams
• Collecting client feedback, responding to concerns, and ensuring service quality stays high
• Identifying opportunities to extend, deepen, or upsell within existing client accounts
• Building trusted relationships with client stakeholders through consistent communication and reliable follow-through

What we are looking for:

• 5–10 years of experience in client success, client relationship management, account management, or a similar client-facing role
• You have worked in professional services, consulting, education, or a relationship-intensive business — not just transactional sales
• You are comfortable engaging with senior professionals and public sector leaders
• Strong communication skills — you listen well, write clearly, and know when to escalate and when to handle things yourself
• You are organised and thorough — payment schedules, participant lists, and delivery logistics do not slip on your watch
• You have a commercial instinct — you understand that a well-served client is a client who stays and grows
• You are looking for a role where you can grow into leading the client engagement function, not just executing it

What the growth looks like:

In your first year, you will own the coordination and client experience across our active accounts. By year two, you will be attending and contributing to client engagements and new project kick offs. By year three, the goal is for you to be leading client relationships independently and contributing to business development. We invest in people who take ownership.

Benefits

• Competitive Remuneration Package
• Global Banking Platform
• Comprehensive Product Suite
• Career Development & Growth Opportunities 

Key Responsibilities

• Actively acquire and prospect new Premier Banking customers from the onshore market (Singapore).
• Develop and deepen client relationships to achieve business objectives and personal growth targets.
• Contribute to the overall success of Premier Banking through consistent sales performance and exemplary customer relationship management.
• Provide professional consultative financial analysis to affluent clients, identifying their needs and recommending tailored financial planning solutions.
• Regularly update clients with market trends, insights, and potential investment opportunities.
• Promote and cross-sell an extensive range of banking products, including investment solutions such as unit trusts, insurance plans, and treasury products.
• Ensure superior customer service standards to enhance client satisfaction and loyalty.

Requirements

• A minimum of 2-3 years of experience in sales within the banking and financial services industry, preferably managing affluent clients.
• Proven track record of achieving and exceeding sales performance targets.
• A recognized university degree with relevant certifications (e.g., CMFAS certifications: RES1A, RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• Strong understanding of financial products, including investment and insurance offerings.
• Exceptional interpersonal and communication skills, with the ability to engage and provide consultative advice to clients effectively.
• Self-motivated with a proactive approach, capable of working independently and in collaboration with team members.
• Demonstrates creativity, initiative, and a results-driven mindset.

We regret that only shortlisted candidates will be notified. However, all applications will be retained in our resume bank for future opportunities. Your application will be processed in line with our company’s Privacy Policy. Please refer to: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name:Gabriel Tan 
EA Personnel Reg. No.:R22104076 
EA Licence No.07C577
JOB ID: 988016

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Assistant Manager - Regional Marketing

We are seeking a commercially driven Assistant Manager - Regional Marketing to take the lead on marketing for Kaplan Professional Education in Singapore and Hong Kong. This is a full-stack role encompassing the development, execution, and optimisation of strategies and campaigns across B2C, B2B, and B2I audiences to drive lead generation and revenue growth.

The successful candidate will be responsible for balancing high-level strategic planning with the direct, hands-on management of core digital channels. You will collaborate closely with internal stakeholders, including team members and regional sales teams, as well as external agencies, to execute initiatives and deliverables that achieve our growth ambitions.

As the Assistant Marketing Manager, you will:

• Develop and execute regional B2C and B2B marketing strategies and plans that align with business goals, respond to market dynamics and changing business priorities.
• Direct and manage paid and organic digital marketing and social media activities, including campaigns, content development and updates to the relevant websites.
• Take a lead in developing and executing marketing content across key communication channels
• Drive and oversee the creation of relevant website content, enhancements and optimisations
• Develop and optimise relationships with external marketing agencies and internal marketing teams.

Key Roles and Responsibilities:

1. Planning, Strategy and measurement

• Plan and develop integrated marketing and communication plans to support business objectives, based on solid market insights and connected to commercial enrolment targets
• Ensure campaigns and projects are managed efficiently from end to end
• Manage the marketing budget to ensure that we are driving efficiency and spending effectively on activity that drives results
• Regularly monitor and report against KPIs to evaluate the performance of projects and campaigns.
• Work closely with our agency partners to drive delivery and efficiency of our activity and assets, ensuring we're being effective with our budget allocation and ROI.

2. Brand & Regulatory Compliance

• Act as a brand guardian by ensuring all messaging is consistent across every touchpoint. This includes vetting, editing, and writing copy, and strictly adhering to established Kaplan copy conventions and tonality for all marketing and communications for Kaplan Singapore.
• Review and ensure all marketing and communication materials comply with SkillsFuture Singapore regulatory guidelines and other necessary requirements. This involves upholding the principles of:
  • Truthful representation
  • Substantiation
  • Fair competition
  • Observance of social values
  • Integrity and responsibility
• Develop messaging and market positioning that differentiate products and services by tailoring messages to resonate with specific audiences and sets Kaplan apart from other providers in the market

3. Implementation and optimisation of digital channels

Content & Social Media

• Lead the end-to-end content strategy and integrated plans, ensuring all content is high-quality, relevant, and optimised for attracting and engaging target audiences.
• Deliver end-to-end content including brochures, explainer videos, testimonial/case study videos, lead nurturing emails, and event collateral for multiple audiences.
• Develop and own the social media plans, working with internal teams and agency partners to develop and refine.
• Management and update of social media channels, profiles and campaigns for Kaplan Professional Education Singapore
• Oversee LinkedIn organic content calendar, ensuring consistent monthly activity aligned with messaging

PPC/Paid Media campaigns

• Manage ongoing Google Ads campaigns targeting prospective students (always-on B2C acquisition).
• Run LinkedIn advertising campaigns to build awareness and engagement among target B2B audiences.
• Regular check-ins and collaboration with the UK based Digital Marketing Team

Website Optimisation & SEO

• Manage and coordinate ongoing updates to website content, FAQs, and other customer facing resources
• Drive and oversee the creation of relevant content and website enhancements for Kaplan Professional Education e.g. refresh and optimisation of pages, adding video and blog content relevant for both B2C and B2B audiences
• Optimise website content to align with target keywords and topics that will improve search engine and Gen AI crawlability.

4. Lead Generation & Sales Partnership

• Act as the marketing business partner to the Business Development/Sales Team, supporting them to drive growth and collaborating on integrated plans to raise brand awareness and generate leads.
• Support Business Development colleagues with lead nurturing and sales enablement tools.
• Support the team in planning and delivering in-person and online events, including liaising with 3rd parties and suppliers
• Work in tandem with Sales teams and broader management team to optimise the lead management process to ensure the journey is streamlined and optimised for follow up and conversion
• Regularly review and evaluate market trends, external drivers and competitive landscape

5. KPIs and Performance Monitoring

• Establish and regularly monitor KPIs and ensure clear campaign reporting and measurements are in place to evaluate the performance of projects and campaigns
• Determine appropriate levels of investment and budget reflective of size of ambition and targets. Monitor spend, and create interventions where required
• Take a keen interest in the overall P&L to have a good understanding of revenue and sales targets
• Balance the level of effort across the products and qualifications within the portfolio, to ensure opportunities are being maximised and campaigns optimised

What you'll bring to the role:

As a well-rounded and adaptable marketer, you will leverage your extensive hands-on experience across digital marketing channels and content creation to quickly grasp our business priorities and collaborate with key stakeholders to develop impactful marketing plans. With a proven track record of creating and driving successful multi-channel B2B & B2C marketing campaigns that generate qualified leads and sales, you'll be analytical and have an eye for detail to ensure that all activity is measured and monitored. You're effective at working on multiple projects and to deadlines and are able to prioritise capacity and workloads to efficiently deliver campaigns and activity to drive marketing performance as an individual and through team collaboration. As a self-starter, you're naturally curious and thrive on finding and capitalising on opportunities to drive growth.

Academic & Professional Qualification

• Bachelor's degree in Business, Marketing, Mass Communications or equivalent
• MBA / Master's degree specialising in Marketing

Work Experience

• At least 5 years' experience in integrated marketing
• Broad understanding of digital marketing channels such as content blogs, white papers, webinars, SEO, PPC Social, email, video and print
• Strong digital marketing experience in social and paid media
• Ability to independently manage and execute end to end marketing projects from initial strategy development through to final performance analysis and optimisation
• Proven B2C and B2B marketing experience
• Experience of developing successful go to market plans, value propositions and generating leads in a fast-paced, working environment
• Creative and good with copy
• Experience in working within a matrix reporting structure
• Experience in working across geographies

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Lead and mature the organisation’s endpoint security and vulnerability management capabilities to reduce cyber risk across endpoints, servers, cloud workloads, and remote devices. Build and run high-performing operations and engineering teams that detect, prevent, and remediate endpoint threats and vulnerabilities, ensure timely patching and configuration hygiene, and drive measurable improvement in vulnerability posture and incident response outcomes.

Key responsibilities

Strategy & governance

• Define and continuously improve the endpoint security and vulnerability management strategy, aligned to enterprise risk priorities, regulatory requirements, and business objectives.
• Establish governance, policies, standards, and operating procedures for endpoint protection, EDR/XDR, patch management, configuration baselines, vulnerability scanning, and false-positive tuning.
• Maintain metrics, dashboards, and reporting to executive stakeholders that demonstrate programme performance, risk reduction, and trends.

Operations & programme delivery

• Lead day-to-day operations for endpoint security platforms (EDR/XDR, AV/NGAV, application control, device control) and vulnerability management platforms (network/agent/credentialed scanners, cloud scanners, SCA — software composition analysis).
• Oversee vulnerability discovery, triage, risk scoring, prioritisation, remediation tracking, and validation workflows for assets across on-prem, cloud, and remote environments.
• Drive patch management processes across OS, third‑party applications, and firmware — including scheduling, testing, exception management, and emergency patching.
• Ensure integration between security tools (SIEM/XDR, SOAR, CMDB/asset inventory, ITSM) to automate detection-to-remediation playbooks and reduce manual toil.
• Manage incident support for endpoint-related security incidents and coordinate containment, eradication, and recovery activities with NOC, IT Ops, Cloud Ops, and Incident Response teams.

Team leadership & capability building

• Build, coach and mentor a cross-functional team of cybersecurity engineers, analysts, and vulnerability analysts; define roles and career progression.
• Establish 24/7 coverage or on-call rota as appropriate; create runbooks, playbooks, and run metrics for operational effectiveness.
• Promote cross-team collaboration with IT, DevOps, Cloud, Engineering, and business units to embed secure-by-design and timely remediation behaviours.

Risk management & compliance

• Partner with Risk, Audit, and Compliance functions to ensure endpoint and vulnerability programmes meet internal control objectives and regulatory requirements (e.g., data protection, critical infrastructure rules).
• Lead root-cause analysis for recurring vulnerabilities or incidents and implement corrective measures to prevent recurrence.
• Support third-party security reviews and vendor risk assessments for endpoint and scanning tools.

Tooling & architecture

• Own technical roadmap for EDR/XDR, vulnerability scanning, patch orchestration, device control, mobile device management (MDM) and related tooling; manage vendor relationships and procurement lifecycle.
• Define and validate secure configurations and detection content; drive engineering work to reduce alert volumes and improve detection fidelity.
• Evaluate and implement automation and orchestration (SOAR, MDM integration, patch automation) to reduce MTTR and improve remediation rates.

Stakeholder management & communication

• Communicate programme status, key risks, and remediation plans to senior leadership and business stakeholders.
• Advocate for resources and investments by presenting cost/benefit, risk reduction metrics, and scenario analysis.
• Run periodic briefings and tabletop exercises to validate readiness for endpoint-focused incidents (e.g., ransomware, supply-chain exploitation).

Required skills and experience

• Bachelor’s degree in Computer Science, Information Security, Engineering, or related field; or equivalent practical experience.
• 12+ years of hands-on cybersecurity experience with at least 3–5 years in a people management or senior technical leadership role.
• Deep technical experience with endpoint detection & response (EDR/XDR), next-gen AV, application allowlisting, device control, MDM, and host-based hardening.
• Proven experience managing vulnerability management programmes at scale, including vulnerability scanning (agent and agentless), SCA, remediation orchestration, and CVE lifecycle management.
• Strong knowledge of operating systems (Windows, macOS, Linux), container and cloud-native workloads, enterprise patching strategies, and common endpoint attack techniques (malware, living-off-the-land, credential theft).
• Practical experience integrating endpoint and vulnerability tools with SIEM/XDR, SOAR, ITSM/CMDB, and orchestration platforms.
• Solid understanding of risk frameworks and security controls (e.g., NIST CSF, CIS Controls, MITRE ATT&CK) and ability to map controls to technical implementations.
• Excellent leadership, stakeholder management, and communication skills; ability to explain technical risk to non-technical executives.
• Strong analytical, troubleshooting, and incident handling skills; capability to lead post-incident reviews and drive remediation.