Job Description:
-Â Â Â Â Â Â Â Contribute to IT projects for Antaes clients
-Â Â Â Â Â Â Â Provide support to internal and external customers in accordance with SLAs
-Â Â Â Â Â Â Â Act as the Single Point of Contact (SPOC) for customers, coordinating with internal resolver groups and the Service Desk to resolve faults
-Â Â Â Â Â Â Â Initiate timely escalations to specialized groups for complex issues
-Â Â Â Â Â Â Â Proactively detect service-related problems, conduct diagnostics, and maintain ownership until resolution
-Â Â Â Â Â Â Â Ensure correct functioning and maintenance of all internal and external systems
-Â Â Â Â Â Â Â Perform Change Management, configuration, design, and implementation of supported products
-Â Â Â Â Â Â Â Conduct analysis, definition, documentation, and testing of application and system enhancements
-Â Â Â Â Â Â Â Carry out preventive and proactive maintenance and system monitoring
-Â Â Â Â Â Â Â Install, repair, and maintain hardware: Desktop PCs, Office/ATI Printers, Switches, Routers, IP Phones, Servers, and WAN equipment (Modems/ISDN)
-Â Â Â Â Â Â Â Manage equipment replacement and spare parts inventory replenishment
-Â Â Â Â Â Â Â Perform cabling and hardware intervention at the component level
-Â Â Â Â Â Â Â Provide onsite support to users during service cutovers
-Â Â Â Â Â Â Â Manage local suppliers providing services to the Operations centers
-Â Â Â Â Â Â Â Adhere to installation guidelines and industry best practices
-Â Â Â Â Â Â Â Document lessons learned, known errors, and operational knowledge for continuous improvement
-Â Â Â Â Â Â Â Work on a 24/7 shift rotation or on-call standby basis as required
-Â Â Â Â Â Â Â Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
-Â Â Â Â Â Â Â Diploma or Certificate in Computer Science, Electronic Engineering, or Telecommunications.
-Â Â Â Â Â Â Â ITIL Foundation Certificate
-Â Â Â Â Â Â Â Entry-level certifications such as CCNA, MCSA, MCTS, Linux/Oracle, or AIX Specialist
-       2–3 years in network, application, or system support
-Â Â Â Â Â Â Â Direct experience managing external customers and delivering against strict SLAs
-Â Â Â Â Â Â Â Knowledge of TCP/IP,LAN topologies, and basic Cisco configuration (assigning IPs, managing interfaces).
-Â Â Â Â Â Â Â Installation and maintenance of Microsoft, Linux, and Unix environments.
-Â Â Â Â Â Â Â Proficient in troubleshooting using PING, TRACEROUTE, and other diagnostic equipment