The SOC Lead is a hands-on operational role with team oversight responsibilities. As a player-coach, the SOC Lead works alongside SOC Operators during shift operations — monitoring, responding to, and escalating security incidents — while also providing day-to-day guidance, coaching, and light management of the team. This role is suited for an experienced SOC professional who is ready to step up into a lead position without moving fully away from frontline operations.
Responsibilities:
1. Frontline Operations
▪ Perform monitoring, response, and escalation for security incidents across Singapore, including campus ACS alarms and CCTV systems.
▪ Act as a senior point of contact for staff, travellers, and agencies during security incidents.
▪ Execute event protection monitoring and movement tracking; coordinate emergency evacuations as required.
▪ Investigate, document, and close incidents in accordance with SOPs and KOPs.
▪ Report missing, damaged, or non-operational equipment, alarms, CCTV, or security systems promptly.
▪ Conduct daily and breaking news monitoring and provide timely reports to stakeholders.
2. Team Oversight
▪ Provide day-to-day guidance and oversight to SOC Operators during shift operations.
▪ Act as the first escalation point for the team on operational matters, complex incidents, and procedural queries.
▪ Support onboarding and continual training of SOC Operators, including competency checks and knowledge transfers.
▪ Conduct regular informal feedback and coaching conversations to support team development.
▪ Flag performance concerns or training gaps to the Security Operations Manager for further action.
▪ Assist with shift scheduling and coverage planning to ensure no operational gaps.
3. Reporting & Standards
▪ Maintain accurate and timely records of incidents, communications, and shift activities.
▪ Contribute to shift handover briefings, ensuring continuity of situational awareness across the team.
▪ Uphold and enforce adherence to all SOC systems, SOPs, KOPs, and operational standards.
▪ Support participation in AARs, tabletop exercises (TTX), and drills as required.
*Office hours (Stand in may be required)
