Position Summary :
1. To provide Product technical support to production operations for areas of product engineering competencies and advocate industrial engineering best practices with support from multi-functional team ( MFT ).
2. Responsible for overall product performance and capability, new product introduction, equipment.
3. Responsible for product evolution and liaise closely with PDA on product roadmap.
4. Function as the main interface to Customers and be responsible for all quality issues of the product assigned. Drive actions with internal and external parties to decrease the rate of first-fit rejections.
5. Accountable for product root cause analysis of all quality/process issues by performing 8D analysis (FTQP) and driving the reactivity objective.
Main Tasks & Responsibilities :
1. Product & Engineering Competencies
- Accountable and responsible on managing product definition file and configuration
- Accountable and responsible on product evolution and stay active in IPT team
- To innovate, improve, implement, evaluate and sustain the engineering processes and capabilities
- To advocate engineering best practices supported by multi-functional team (MFT) and production to improve work processes and for optimum operational efficiencies.
- Responsible on Product Cost , focusing on : Design Authority Fee
- Improve internal technical competency, less dependent to DA and reduce Non-Quality cost
- Continuously to improve R1 and FPY improvement which is part of contributor of non-quality cost
2. IPT network communication & Co-operations
-Liaise with Design Authority, IPT for technical related matters to support Product performance and competitiveness.
3. Technical support
-Monitor & Escalate support effectiveness (with job prioritization) to Production Line Manager.
-Ensure adequate support to operation's requests and ensure adequate support given to production lines for Product evolution qualification, capability setup, and relevant technical supports as required.
a. New Product Introduction
• Accountable on Product & Technical work package
b. Customer Return & Investigation
• To lead and coordinate with MFT on the investigation findings and recommended corrective actions.
c. Product production process , sustaining and improvement
• Responsible for the established product manufacturing process by Method Engineering
• Accountable for product issues
• Perform Impact Analysis and work closely with IPT for product issue
d. Projects
• To initiate product continuous improvement plan with the support of MFT
e. To manage validation on supplier alert on product level with support of MFT
4. Continuous Improvement
- Lead/participate in product and process improvement projects (KAIZEN)
5. Internal support Key Performance Indicator
- To establish and maintain KPI ( R1 , FPY ) to measure support performance
- To establish and implement improvement action plan
Requirements:
• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent
• Minimum 2 years of relevant working experience in technical support function
• Experience in aviation industry will be added advantage
• Competence in interactive communication, problem solving and decision making are required.
• Excellent analytical and troubleshooting skills
• Proficient in Microsoft Office applications
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