With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Manager assists the Restaurant General Manager with the management of Summer Palace, in line with Conrad brand standards, brand pillars and prescribed Hilton policies and procedures.
What will I be doing?
As the Assistant Manager, you will be responsible for performing the following tasks to the highest standards:
To assist in recruiting/hire, train, supervise and discipline staffs as necessary for a smooth operation
Conduct departmental orientation for all new team members
Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests
Actively check team members’ product knowledge on each shift
Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals
Complete the Attendance Report for payroll purposes
Monitor the training calendar and employee development in order to promote a climate of enthusiasm and encouragement
To assist in completion and conducting of yearly performance evaluations for staffs.
Ensure that all team members are briefed for the details of the shift ahead
To maintain a high level of employee morale.
To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members
Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence
Provide leadership and direction for all team members while on duty by offering professional skills and leading by example
To attend & participate in all required meetings.
Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication
Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
Familiarize with menu items of all other outlets to recommend guests to other outlets
Assist the Restaurant Manager in achieving the monthly budget
Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
Ensure the health, safety and wellbeing of customers and all team members.
Following company’s control procedures, controlling costs without compromising standards
Ensure that the shift is reviewed, handovers and briefings are carried out.
Carry out any other reasonable duties and responsibilities as assigned by manager or hotel management
What are we looking for?
An Assistant Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Reading, writing and oral proficiency in the English and Mandarin language.
· Willing to work a flexible schedule and holidays.
· Be a self-motivator and motivator of others
· Work in a safe, prudent and organized manner.
· Have an in-depth knowledge of food and preparation
· Have an in-depth knowledge of wine
· Be able to relate to all levels of guests and management.
· Have a minimum of 3 years’ experience in similar position, preferably in luxury environment
· Have the ability to handle multiple tasks at one time.
· Have excellent communication and organization skills
· Be able to consistently delight and satisfy our guest
· Have the ability to handle guest requests in a detailed manner
· Must have excellent attention to details, and extensive service knowledge
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
