Our client is a global and established Multinational Company, who is seeking to recruit an Key Account Manager (Logistics). This position is based in Singapore.
Key Account Manager (Logistics)
Responsibilities
· Act as customers' point of contact, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
· Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
· Produce necessary information for management to evaluate performance vs. key performance indicators.
· Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant departments.
· Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
· Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of- Wallet and new customer.
· Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.
· Weekly Pipeline movement reports to Sales Management.
· Adhere to regional/country standard profit margins and discount guidelines.
· Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
· Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
· Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
· Continually develop knowledge of company’s products & services and general commercial awareness in order to provide the best possible solutions to the customers.
· Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
· Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
· Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.
Requirements
· Your aptitude to handle customers with personal care and empathy and putting the customer at the center of every decision.
· Your ability to view opportunities from the customers perspective and influence decisions.
· Your willingness to build and manage strong relationships & partnerships
· Your cross Border Thinking capabilities.
· Your capability to adapt to a changing environment and handling multiple priorities.
· Your powerful communicator skills.
· Your courage in bringing forward ideas and innovative in approach.
· Your readiness to always grow and learn.
· Minimum of 3 years of sales experience
· Strong communicator (in written & spoken English) with excellent numeric and presentation skills
· Strong individual who can work independently and within a team to deliver results
· Able to maintain effective performance under pressure
· Preferably with Degree in Business or equivalent
JJ Consulting Services
EA Licence No.: 12C6207
Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.
We thank all applicants in advance and regret that only short listed candidates will be notified.
