Total 5,579 job vacancies in Singapore

Job Summary:
This role is responsible for overseeing operational activities related to business development pursuits. This role ensures seamless coordination between departments to support client acquisition, follow-up on business opportunities, and align operational resources effectively. The ideal candidate will bring a strategic mindset to operational challenges while driving growth initiatives that enhance the company’s competitive edge.

Job Description:

• Lead and manage operational support for business pursuits and client engagements.
• Collaborate with internal/external stakeholders to ensure smooth execution of growth initiatives.
• Coordinate cross-functional activities to prepare and submit business opportunities in a timely manner.
• Monitor and follow up on ongoing pursuits, maintaining communication with stakeholders to ensure progress.
• Analyze operational workflows and identify areas for efficiency improvements in pursuit and growth processes.
• Develop and implement strategies to streamline operations supporting business growth.
• Prepare reports and updates on operational performance related to growth activities for senior management.
• Support the development and implementation of company-wide growth plans with an operational focus.

Job Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field with at least 3 years of experience in operations, business development support, or related roles.
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience improving operational processes.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Engineering Drafter (Gondola, Mast Climber Systems &Metal Scaffolding)

Job Summary

We are seeking a detail-oriented and experienced EngineeringDrafter to support the design, planning, and execution of temporary accessequipment, including gondolas, mast climbers, suspended platforms, metalscaffoldings and related construction access systems. The successful candidatewill prepare technical drawings, coordinate with engineers and project teams,and ensure designs comply with applicable safety standards and projectrequirements.

Roles & Responsibilities

• Prepare detailed 2D and 3D engineering drawings using CAD software.
• Develop fabrication, assembly, installation, and shop drawings for gondola and mast climber systems.
• Produce layout drawings, structural details, anchorage arrangements, and access plans.
• Revise and update drawings based on engineering calculations, site conditions, and client requirements.
• Coordinate with engineers, project managers, site supervisors, and production teams.
• Review project specifications, architectural drawings, and structural plans to ensure design compatibility.
• Prepare material take-offs and bill of quantities (BOQ) from drawings.
• Maintain accurate drawing registers, revisions, and engineering documentation.
• Assist in preparing technical submissions, method statements, and installation plans.
• Ensure all drawings comply with local regulations, safety standards, and company procedures.
• Conduct site visits when required to verify dimensions and resolve technical issues.
• Support the engineering team in product development and design improvements.

Requirements

Education

• Diploma or Degree in Mechanical Engineering, Civil Engineering, Structural Engineering, Drafting Technology, or a related field.

Experience

• 2–5 years of drafting experience in construction, engineering, scaffolding, access systems, lifting equipment, or related industries.
• Experience with gondola systems, mast climbers, BMUs, scaffolding, or temporary works is an advantage.

Technical Skills

• Proficiency in AutoCAD (mandatory).
• Experience with 3D modeling software such as SolidWorks, Inventor, Revit, Tekla, or similar is preferred.
• Ability to read and interpret engineering and construction drawings.
• Knowledge of structural steel detailing and fabrication drawings.
• Familiarity with engineering standards, construction regulations, and safety requirements.
• Proficiency in Microsoft Office applications.

Personal Attributes

• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Good communication and teamwork skills.
• Self-motivated and able to work independently.

Preferred Qualifications

• Experience in suspended access equipment, mast climbers, façade access systems, or temporary works design.
• Knowledge of construction safety regulations and relevant standards.
• Experience coordinating with site teams and contractors.
• Understanding of load calculations and basic structural concepts.

Employment Details

• Position: Engineering Drafter
• Industry: Construction / Access Equipment / Temporary Works
• Employment Type: Full-Time
• Location: Singapore
• Salary: SGD 3,300 to 3,800 
• Benefits: Annual Leave & Medical Benefits.

Job Description

• Assist the Construction Manager in planning, coordinating, and managing daily construction activities to ensure project objectives, quality standards, safety requirements, and completion milestones are achieved.
• Review and interpret construction drawings, specifications, method statements, and project requirements, and resolve technical issues in coordination with consultants and relevant stakeholders.
• Plan, organize, and establish site operations, including work sequencing, construction methodologies, and resource allocation.
• Monitor site progress and ensure works are carried out in accordance with approved schedules, quality standards, and safety requirements.
• Coordinate and supervise site engineers, supervisors, subcontractors, suppliers, and workers to ensure smooth project execution.
• Attend project meetings, coordination meetings, toolbox meetings, and progress review meetings with internal and external stakeholders.
• Manage the procurement, delivery, and utilization of materials, equipment, and manpower resources.
• Review and identify discrepancies in drawings and coordinate with consultants and authorities for timely resolution.
• Assist in reviewing Project Construction Plans, site utilization plans, traffic diversion schemes, temporary works, utility protection measures, and construction methodologies.
• Ensure compliance with all Workplace Safety and Health (WSH) regulations, LTA requirements, project specifications, and company policies.
• Conduct site inspections and monitor quality assurance and quality control (QA/QC) activities to ensure compliance with project requirements.
• Coordinate with clients, consultants, subcontractors, utility agencies, and government authorities on project-related matters.
• Ensure timely preparation and submission of project documentation, reports, permits, inspection requests, and technical submissions.
• Identify potential project risks and implement corrective or preventive measures to mitigate impacts on safety, quality, cost, and schedule.
• Assist in monitoring project costs, productivity, and resource utilization to support project budget objectives.
• Support testing, commissioning, and project handover activities upon project completion.

Job Requirement

• Degree in Civil Engineering or an equivalent qualification recognized by the Professional Engineers Board (PEB) Singapore or relevant authorities.
• Minimum 10 years of engineering experience, with at least 6 years in construction supervision of large-scale infrastructure projects
• Experience in MRT, railway, or infrastructure projects under the Land Transport Authority (LTA) will be an advantage.
• Experience in traffic diversion works, utility diversion/protection works, and viaduct construction will be an added advantage.
• Good understanding of construction methodologies, project planning, quality management, workplace safety regulations, and statutory compliance requirements.
• Ability to interpret engineering drawings, specifications, and technical documents.
• Experience in coordinating with clients, consultants, subcontractors, and government authorities.
• Strong leadership, communication, interpersonal, planning, and problem-solving skills.
• Ability to work independently and effectively in a fast-paced construction environment.
• Familiar with Singapore construction practices, LTA requirements, and authority submission processes.
• Willing to work on-site, including night shifts, weekend work, or shift arrangements when required.
• Candidates who can commence work immediately or within a short notice period will have an added advantage.

JOB DESCRIPTIONS AND RESPONSIBILITIES

• Campaign Support: Assist in the conceptualization and execution of marketing plans and campaigns.
• Event Coordination: Coordinate with mall management, stores, and vendors for seamless execution of promotional activities and events.
• Content Creation: Create engaging and visually appealing content for social media channels and manage platforms.
• Influencer Marketing: Plan, execute, and analyze influencer marketing campaigns, providing detailed performance reports.
• Customer Insights: Conduct customer surveys to gather valuable insights and report on findings.
• Store & Product Launches: Assist in the planning and support of new store openings and product showcases.
• Customer Service Support: Assist in providing customer service duties for enquiries and feedback via phone calls, emails, etc.
• General Support: Provide support for any other marketing-related or customer-service tasks and duties as needed.
• Perform other duties as required by superiors

Fleek TCM is a beauty salon located at Jurong west.

We offer a huge variety of hair services & other beauty services such as facial and TCM treatments. We require new enthusiastic candidate who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for Full Time position as follows:

1) Beautician

2) Beauty Consultant

3) Sales Manager

4) Hairstylist

5) Senior Hairstylist

Basic salary + Commission

Basic requirements:

-Consultant experience needed for managerial roles otherwise beauty industry experience

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

- Beauty / Facial knowledge
- Hair Service knowledge: cutting, designing, re bonding, coloring, hair treatments, washing and etc

- Must hit personal sales target and group targets
- Prefer Chinese candidate as mostly our customer are chinese speaking.

FLEEK TCM is a beauty salon located at Jurong West.

We are looking for Full Time Administraton Executive.

This position is responsible for overseeing the daily office and administrative operations of a company. They ensure smooth business operations, manage office staff, coordinate departments, and maintain company policies and procedures.

Main Responsibilities·

Prepare reports, schedules, and company documents

Coordinate HR, Recruitment, Budgets, petty cash. etc

Maintain filing systems and company records

Ensure compliance with company policies and regulations

Support management with operational and administrative tasks

Provide support for office administrative duties, data-entry, answer phone/email and filing of documents.

Any other ad-hoc tasks assigned

REQUIREMNT

1. Professional Certificate in Business administration, Engineering or equivalent.

2. Minimum 4 years of relevant working experience

3. Proficient in MS-Office Word, Excel and PowerPoint.

4. Able to multi-task, problem solving and meet deadlines.

5. Good communication (English & Mandarin) , leadership skills

Prefer Chinese candidate who able to communicate in Mandarin.

The Grant Process team oversees all grant applications and claim submissions for the grants managed by the organization. You will be part of the team to ensure compliance and accountability in grant administration, work with internal and external stakeholders to achieve targets and deliver good client experience.

• Evaluate the eligibility of grant applications and issue grant offers to companies.
• Verify claims submissions on project achievements and eligibility of claim, and guide juniors on the same.
• Maintain proper records of applications and claims, fulfill system processes and ensure accurate data inputs in system.
• Work with stakeholders (including but not limited to internal teams/ groups, clients, call centers and system vendors) to ensure daily operation effectiveness and excellent client service delivery.
• Assist with provision of inputs for data collection, reports and budget utilization, and in conducting User Acceptance Testings.
• Provide support on grant audits, PDPA compliance & management, and address queries from other teams.
• Handle administrative duties, and provide support for ad-hoc assignments to events/ projects as assigned.

Job Requirements:

• Diploma in business management, computer science, finance, or related field, with at least 3 years relevant experience in claims or grants management/administration. Fresh diploma holders are welcome to apply.
• Strong analytical ability, detail-oriented and adept in business understanding
• Meticulous, and adept at problem-solving
• Good interpersonal skills and effective communication skills (both written & verbal)
• A team player with a strong sense of responsibility and initiative

Only Singaporeans may apply.
Designation and salary will be commensurate with experience.
We will only contact shortlisted candidates

Brew coffee and prepare the beverage

· Assist counter

· Assist in customer service duties

· Maintaining the cleanliness and tidiness

of thecoffee shop

· Assist in receiving, stocking, arranging

ofingredients and supplies for coffee

shop

· Assist supervisor to help out and guide

otherworkers and manage the stalls

· Monthly stock check

Ability to carry out multiple tasks and be

ateam player

· Customer service experience

· Relevant working experience in the

CoffeeShop/Food Court is an added

advantage

· Must prepare to work during weekends/

publicholidays and overtime as and when

required

Jobs descriptions:

· Able to cook and assist prepare of food.

· Ensures that food is prepared and served to

the customers on time.

· Ensures that health and safety standards with

all food, beverage and equipment are upheld in

the kitchen..

· Follow food and beverage safety and hygiene

policies and procedures.

· Maintain food and beverage production

environment.

· Maintain quality control procedures.

· Receive and store food products.

· Ability to perform all required kitchen

assistance duties.

· Preparation of food like portioning, cutting

and packing to prepare for operation

Requirements:

· Positive and approachable manner

· Ability to carry out multiple tasks and be a

team player

· Relevant working experience in the Coffee

Shop/Food Court is an added advantage

· Must prepare to work during weekends/ public

holidays and overtime as and when required

2.

Company Overview

Markono Group Pte Ltd is committed to making knowledge accessible worldwide by providing high-quality books through innovative printing and supply chain solutions. We inspire and empower readers by shaping the future of reading and expanding access to global knowledge.

Responsibilities:

Accounts Receivable

• Upload receipts into the Accounting Software (Odoo).
• Update and maintain receipt records in the Accounting Software (Odoo).
• Reconcile receipts against bank statements.

Accounts Payable

• Enter and update vendor invoices in the Accounting Software (Odoo).
• Prepare payment schedules and process payments.

Document Management

• Maintain proper filing of invoices and payment records.

Administrative Support

• Perform ad hoc duties and other assignments as required.

Requirements:

• Attention to detail to ensure accuracy in financial records
• Understanding of accounting principles and practices to support accurate transaction processing
• Familiarity with various payment methods and processing tools to handle payments efficiently

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions.

Job Description

Organization, co-ordinate and control the in-house team and appointed sub-contractors.

• Collate and manage all technical specifications, O&M documentation, drawings and compile all maintenance programs from all sub-contractors.
  
• Track and monitor the maintenance programs by using the appropriate software and spreadsheets.
  
• Manage emergency and ad-hoc repairs, breakdowns and trouble-shooting.
  
• Provide technical support and attendance where necessary and act as an Authorized Person.
  
• Manage and act as the co-ordination point between the various subcontractors and/or Vendors appointed by the Board.
  
• Manage and oversee building / facilities management contracts to ensure that the service delivery and contractual obligations are delivered and executed in a manner that fosters and achieves customer satisfaction.
  
• Consolidate and provide technical reports or findings to the Board.
  
• Oversee the health and safety management.
  
• Ensure Permit-to-Work (PTW) is approved and proper submission of all risk assessment reports by all sub-contractors, including those appointed by the Board, before the works are executed, proper filing of the reports and implement inspection and spot checks to ensure compliance to risk assessment by the sub-contractors.
  
• Works management such as preparing monthly progress reports, certification of work completed to the required standard, issue and control of variation orders, etc.
  
• Assist in the day to day ‘running’ of the Property.
  
• Carry out periodical and statutory inspections in an agreed format and manner with the Board and provision of management reports thereafter.
  
• Shall manage customer service-related issues, ensure proper response and action items with customers (any tenants / Occupant / staff or members of public) are closed in a timely and professional manner.
  
• Also be responsible for the office management functions, office support services and administrative support to the Board.
  
• Any other work necessary for effective operations of the Property.
  

Job Requirements

• Degree from recognized tertiary establishment in Facility Management / Mechanical Engineering/ Electrical Engineering/ Building Services.
  
• 5 years relevant experience in Facilities Operation in FM service provider.
  
• Good interpersonal soft skills and verbal & written communication.
  
• Good working knowledge and understanding of maintenance and contracts.
  
• FSM / SCEM / other FM and Safety related certificates will have added advantage.
  

Location:

Marina Barrage

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Technician lll under DSM Production Technical Support Team, you will be handling complex technical tasks in production operations, including equipment setup, operation, maintenance, and troubleshooting. You will manage resources, monitor quality, and maintain production records, requiring advanced technical skills and problem-solving abilities.

In this role, a typical day will include:

• Perform mechanical and electrical troubleshooting on DSM Flex Front End and Back End modules.
• Perform mechanical and electrical troubleshooting on DSM Autoclaves and other supporting systems.
• To drive improvements in equipment availability, product quality, productivity and safety.
• Improve machine performance and efficiency by providing effective troubleshooting, maintenance and engineering support for the DSM Flex manufacturing operations.
• Support non-conformance investigations, field action assessments and customer complaints investigations.
  .

WHAT YOU’LL BRING TO ALCON:

• Diploma/ NITEC in Mechanical /Electrical / Mechatronics Engineering or related field
• Min 2 years of relevant experience in manufacturing industry in a maintenance/ similar role troubleshooting equipment and machines
• Experience in cleanroom preferred
• Able to work Office hours Mon-Fri

HOW YOU CAN THRIVE AT ALCON:

· Good team player

· Enjoy working with various cross functional team across manufacturing site

Alcon Careers

Job Description

·       Review project drawings, specifications, and geotechnical investigation reports.

·       Plan and coordinate foundation works according to project schedules.

·       Monitor project progress and prepare weekly and monthly reports.

·       Coordinate with clients, consultants, subcontractors, and site teams.

·       Ensure resources, equipment, and materials are available for site operations.

·       Participate in project meetings and provide technical updates.

·       Experience in Structural Steel design and Building Information Modeling.

·       Able to lead the team of Engineers and drafters

·       Monitor quality control procedures and site inspections.

·       Maintain project documentation, records, and as-built drawings.

·       Ensure compliance with workplace safety regulations and company HSE policies.

·       Participate in safety meetings, toolbox talks, and incident investigations.

·       Verify construction works are executed according to approved drawings and procedures.

·       Review project drawings, specifications, and geotechnical investigation reports.

·       Plan and coordinate foundation works according to project schedules.

·       Monitor project progress and prepare weekly and monthly reports.

·       Coordinate with clients, consultants, subcontractors, and site teams.

·       Ensure resources, equipment, and materials are available for site operations.

·       Participate in project meetings and provide technical updates.

·       Experience in Structural Steel design and Building Information Modeling.

·       Able to lead the team of Engineers and drafters

·       Monitor quality control procedures and site inspections.

·       Maintain project documentation, records, and as-built drawings.

·       Ensure compliance with workplace safety regulations and company HSE policies.

·       Participate in safety meetings, toolbox talks, and incident investigations.

·       Verify construction works are executed according to approved drawings and procedures.

·  Coordinate inspections with clients and consultants.

Requirements

·       Bachelor's degree or equivalent.

·       Minimum 3-5 years of experience in Construction.

·       Proficiency in AutoCAD and Microsoft Office applications.

·       Able to work under rushing schedule of works.

·       Able to communicate with clients and Authorities.

·       Knowledge of local construction codes, standards, and regulations.

⏰ Working Hours:

• Monday-Friday: 8am-5pm
• Saturday: 8am-12pm (Required to work every Sat before probation ; alternate Sat after confirmation)

Role Summary

The Senior HR Officer partners closely with the Regional HRBP and business leaders to support people processes, talent, performance, workforce planning, and HR operations for designated client groups. In addition, ~20% of the role provides administrative and executive support to senior leaders (VP/GM level), ensuring smooth coordination, scheduling, and documentation. This role is ideal for a high‑potential HR professional who wants to grow into a full HRBP while supporting senior leadership operations.

Key Responsibilities

1. HR Business Partnering (60%)

• Act as the first point of contact for day‑to‑day HR queries for assigned client groups.
• Support cyclical HR processes including:
• Performance management
• Mid-year/year-end talent discussions
• Development planning
• Compensation cycle support (data consolidation, quality checks)
• Coordinate workforce planning activities, including role approvals and headcount governance.
• Partner with hiring managers on hiring needs, job briefs, interview coordination, and offer processes.
• Maintain HR dashboards and provide basic people analytics (attrition, HC report, time-to-fill, trends).
• Support employee onboarding, offboarding coordination, and probation tracking.
• Assist in organizing employee engagement initiatives, events, and communications.
• Ensure HRIS data accuracy and support HR process audits.

2. Administrative & Executive Support (20%)

Provide proactive PA-level support to VP/GM including:

• Calendar management and scheduling of internal/external meetings.
• Preparation of meeting materials, decks, and summaries.
• Travel arrangements, claims submission, expense tracking.
• Coordination of leadership team meetings, agendas, and action trackers.
• Administrative support on cross-functional meetings, Townhalls, and staff events.

3. HR Operations & Compliance (20%)

• Ensure adherence to local labour laws and internal HR policies.
• Maintain accurate digital HR records.
• Prepare quarterly people operation reports and create simple dashboards.
• Support HR administration (letters preparation, contract issuance, Workday/HRIS updates).
• Assist in office administration such as maintaining pantry & stationary inventories

Qualifications

Must-Have

• 2–3 years’ HR experience (generalist, HR operations, or junior HRBP exposure).
• Strong coordination, organisational, and administrative skills.
• Ability to support senior leaders with professionalism and discretion.
• Strong communication skills with the ability to manage multiple stakeholders.
• Comfortable with spreadsheets and HR systems.
• Fresh graduates holding Higher Nitec in Human Resource and Administration or Specialist Diplomas/Diplomas in HR disciplines from local polytechnics are welcome to apply

Nice-to-Have

• Prior executive assistant or PA experience supporting leaders.
• Experience working in a regional or MNC environment.
• Exposure to Workday, SAP SuccessFactors, BambooHR or similar.
• Billingual proficiency in English & Mandarin/Korean/Japanese to engage regional stakeholders.

Competencies

• Business acumen
• Stakeholder management
• Operational excellence & documentation discipline
• Data accuracy
• Time and priority management
• Professional maturity & confidentiality
• Service orientation

Role Summary

The HR Executive partners closely with the Regional HRBP and business leaders to support people processes, talent, performance, workforce planning, and HR operations for designated client groups. In addition, ~20% of the role provides administrative and executive support to senior leaders (VP/GM level), ensuring smooth coordination, scheduling, and documentation. This role is ideal for a high‑potential HR professional who wants to grow into a full HRBP while supporting senior leadership operations.

Key Responsibilities

1. HR Business Partnering (60%)

• Act as the first point of contact for day‑to‑day HR queries for assigned client groups.
• Support cyclical HR processes including:
• Performance management
• Mid-year/year-end talent discussions
• Development planning
• Compensation cycle support (data consolidation, quality checks)
• Coordinate workforce planning activities, including role approvals and headcount governance.
• Partner with hiring managers on hiring needs, job briefs, interview coordination, and offer processes.
• Maintain HR dashboards and provide basic people analytics (attrition, HC report, time-to-fill, trends).
• Support employee onboarding, offboarding coordination, and probation tracking.
• Assist in organizing employee engagement initiatives, events, and communications.
• Ensure HRIS data accuracy and support HR process audits.

2. Administrative & Executive Support (20%)

Provide proactive PA-level support to VP/GM including:

• Calendar management and scheduling of internal/external meetings.
• Preparation of meeting materials, decks, and summaries.
• Travel arrangements, claims submission, expense tracking.
• Coordination of leadership team meetings, agendas, and action trackers.
• Administrative support on cross-functional meetings, Townhalls, and staff events.

3. HR Operations & Compliance (20%)

• Ensure adherence to local labour laws and internal HR policies.
• Maintain accurate digital HR records.
• Prepare quarterly people operation reports and create simple dashboards.
• Support HR administration (letters preparation, contract issuance, Workday/HRIS updates).
• Assist in office administration such as maintaining pantry & stationary inventories

Qualifications

Must-Have

• 2–3 years’ HR experience (generalist, HR operations, or junior HRBP exposure).
• Strong coordination, organisational, and administrative skills.
• Ability to support senior leaders with professionalism and discretion.
• Strong communication skills with the ability to manage multiple stakeholders.
• Comfortable with spreadsheets and HR systems.
• Fresh graduates holding Higher Nitec in Human Resource and Administration or Specialist Diplomas/Diplomas in HR disciplines from local polytechnics are welcome to apply

Nice-to-Have

• Prior executive assistant or PA experience supporting leaders.
• Experience working in a regional or MNC environment.
• Exposure to Workday, SAP SuccessFactors, BambooHR or similar.
• Billingual proficiency in English & Mandarin/Korean/Japanese to engage regional stakeholders.

Competencies

• Business acumen
• Stakeholder management
• Operational excellence & documentation discipline
• Data accuracy
• Time and priority management
• Professional maturity & confidentiality
• Service orientation

Requirements added by the job poster

• 1+ years of work experience with Multitasking

• Authorized to work in Singapore

• 1+ years of work experience with HR Business Partnering

Qualifications

• Bachelor's degree
• 2 - 3 years of experience in HR or related field
• Strong organization, communication and conflict resolution skills
• Demonstrated ability to onboard new employees and manage HR tasks
• Proficient in Microsoft Office suite

Job Description

• Ensure compliance with ISO procedures and local statutory requirements.

• Prepare purchase orders and liaise closely with suppliers to ensure timely delivery.

• Conduct cost comparisons to meet operational requirements while ensuring quality, service, and cost-effectiveness in the company's best interests.

• Assist in sourcing competitive quotations from suppliers.

• Assist in preparing monthly reports for management.

• Perform other ad hoc duties as assigned.

Job Requirements

• Diploma or Degree in Business Administration preferred, with at least 3 years of relevant working experience in a similar capacity, preferably in the manufacturing industry.

• Excellent communication and negotiation skills, with the ability to work effectively with suppliers and internal stakeholders and resolve issues efficiently.

• Strong analytical skills, with the ability to justify purchasing decisions using data and figures.

• Proficient in Microsoft Office applications.

• Good interpersonal and coordination skills.

• A team player with the ability to work independently and possess strong organizational skills.

About the role
To manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

What you'll be doing

Customer Service Coordination

• Receive, check, enter, process and change domestic/export customer orders, deliveries and shipments and send order confirmations to customers, including arrange, book transport and process invoices

• Handle and process inquiries, questions and complaints according to internal processes and work instructions and resolve them

• Track and monitor customer orders, inquiries and complaints in the customer service systems (e.g. GR, PC), according to established procedures and key indicators (e.g. service level, costs)

• Provision of administrative data (order number, container number, trucking data, etc.) to the central master data department for the purpose of handling sales orders

• Prepare loading plan and align between production and logistics

• Inform and update CSM about the handling and closure of customer orders

• Independently service customer accounts

• Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers

• Coordinate activities in assigned team, in line with commercial guidelines and procedures

• Work with Planning Team to ascertain sales and production forecast

TPM & Continuous Improvement

• Participate in TPM Customer Value Pillar projects

• Propose improvement opportunities in systems and processes, solutions and implement them

• Use TPM methodology and Customer Value Pillar as tool-kits for continuous improvement

• Analyse and achieve Customer Service KPIs (e.g. OTIF resolution of complaints, Cost to Serve, Net Promoter Score) and provide management with analysis and initiate actions towards continuous improvement
  

What we're looking for

• Diploma with at least 2 years of customer service experience, with Customs Declaring Agent (DA) Certification preferred

• Customer Service Collaboration - The ability to connect with and build quality authentic relationships with customers in order to create value for our consumers, customers, distributors and OpCo that is fully aligned with our business strategy.

• Customer Service Operations – The ability to manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

• End to End Supply Chain Understanding – The ability to develop a deep understanding of OpCo and customer end to end supply chain processes, their interdependencies and to apply this knowledge in the daily operation to deliver excellent service and cost management while sustaining safety excellence.

• Customer Insight & Market Knowledge - The ability to understand the customer, consumer and shopper behaviours, the market place, competitors and apply this knowledge to deliver world class customer service.

• Commercial & Financial Confidence - The ability to understand and explain the business strategy and cost of supply chain operations and incorporate this into an effective customer service decision making process.
  

Other Personal Qualities

• Strong communication and interpersonal skills; adaptable to diverse customer needs

• High integrity, honesty, and discretion in handling confidential matters and documents

• Accurate interpretation and application of administrative or departmental policies

• Results-oriented and focused on achieving objectives

• Systematic, detail-oriented, and a strong problem solver

• Able to manage multiple tasks independently and provide backup support to the team

• Excellent time management and organizational skills to prioritize and meet deadlines

• Able to work under pressure and handle urgent, unforeseen demands