Business Manager duties and responsibilities
A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Store Managers have the following duties and responsibilities:
• Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
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• Embody our culture and values through a high degree of self-accountability acting as a model for all team members both internally or externally.
• Recruit, hire and train store Associates and Supervisors preparing them to actively engage our Customers in new and meaningful ways.
• Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
• Directing the daily activities of Store Supervisors and Associates in alignment with Company and Store goals
• Work with cross-functional teams such as Merchandising, Inventory Planning and Fulfillment to provide timely and responsible outcomes to needs and requests
• Ensure operational efficiency by actively managing operational tasks related to Payroll, Inventory Management and paperwork.
• Develop and maintain store merchandising guidelines that make the store easy to shop and adds value to the Customer s purchase journey
• Actively participate to provide and nourish feedback from all levels of the organization to continuously improve the business
