1. Sales Support –
· Counter Stock Order and management
- Work with each counter to verify their bi weekly orders, schedule delivery order cycles and delivery dates
- Work with Regional Logistic team for order processing and batch code validations.
- To flag out any out of stocks to GM
- Process returns and write-off of any items from counter (back to office/warehouse)
- Take note of new launch incoming shipment for all saleable and non-saleable to ensure on-counter dates are met
- To note all incoming new launch press stocks and order them to office
- Quarterly counter visit to write off counter testers
- To monitor and manage the counter inventories and process inter counter transfers when required
· Sales report and Counter operations
- Monthly Regional SKU sell through reports
- Preparing all the monthly roster templates, incentive templates for BA to complete
- Checking of monthly roster planning and oversee checking that all counters have rostered correctly
- Managing the part timer pool
- Checking the monthly over time claims, commissions, incentives to ensure accuracy of submission
- All sales related reports for monthly meetings and BA productivity analysis
· New Product Management
- Updating master price list
- Sell-in of products and new launches to retailers, including managing the retailer e-commerce uploads of visuals, product description
2. Customer Relationship Management –
· Includes managing customer database, redemption program and ordering of member gifts to counters
· Monthly tracking of redemptions and submission of redemption totals to finance
· Assist counter on member related enquiries and complaints
· Check customer care hotline and emails and forward any complaints to GM
· Monthly churning of new customer reports, customer split reports.
· Provide feedback on CRM program and propose gifts for redemption program for yearly refresh
3. Marketing Support –
· Support any store promotions with on ground execution
· Promotion code creation, bonus points creation in system for store events
· Sell in of all promo sets to retailers, supported by pack set visual and product description submissions
· In charge of all counter merchandising tools, including ordering and changing all VM collaterals, counter visuals with each new launch, and oversee any counter maintenance requirements
· Updating counter photo library with all updated store photos
· Any other Marketing support and reports required
4. Processing of Invoices -
· Issuing of Purchase Requisite and Purchase Order of invoices in SAP and MIGO of invoices in SAP
5. E-commerce Support –
· To work with GM to oversee the backend systems of our own e-commerce site
· Ensure promotion set coding and uploads are done monthly and correctly
· Check for any OOS and changing out mechanics as required
· Checking e-commerce daily sales and generating sales reports
6. Others –
· All other IS21 POS support and report generation
· Ordering of stationery for local market team
· Management of quarterly staff purchase
· All other office admin support when required
· Any other tasks as assigned by GM