COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Lee Kong Chian School of Business (LKCSB).
- Programme & Academic Administration
- Manage end-to-end student lifecycle processes, from matriculation to graduation
- Coordinate onboarding activities, academic calendars, programme schedules, and dissertation milestones.
- Oversee academic administration, including course setup, registration, records management, and workshop logistics.
- Ensure smooth and timely delivery of classes, workshops, and programme activities.
- Manage programme budgets, forecasting, student financial matters, and instructor payment processes.
- Support accreditation and compliance-related activities.
- Serve as a primary liaison for students, faculty, Academic Directors, and internal stakeholders.
- Coordinate student engagement initiatives, including orientation, networking events, and programme milestones.
- Support Team on Grading & Academic Processes
- Support the PD Team in the administration and oversight of grading processes across programmes and workshops.
- Manage grading timelines, communications, and follow-ups to ensure timely submission by instructors and students.
- Verify accuracy, completeness, and compliance of grade submissions in accordance with academic policies.
- Address discrepancies and ensure adherence to grading standards and guidelines
- Maintain clear documentation of grading processes for reporting and quality assurance.
- Generate regular and ad hoc reports to support academic monitoring, decision-making, and compliance requirements.
- Systems & Process Management
- Administer academic processes within institutional systems, ensuring data integrity, timeliness, and compliance.
- Manage system-based operations, including student enrolment, course registration, grading, and academic records.
- Update and maintain student and programme records as required.
- Monitor system workflows to identify bottlenecks, errors, or inconsistencies, and implement corrective actions.
- Identify opportunities to improve processes and enhance operational efficiency through best practices.
- Collaborate with internal departments to resolve system-related issues and optimise functionality.
- Other Duties as Assigned
- Support special projects, events and initiatives that align with the programme's long-term goal.
QUALIFICATIONS
- Bachelor's degree with at least 4 to 6 years of relevant working experience, preferably in an educational setting.
- Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) will be advantageous.
- Strong operational and systems management capabilities.
- High attention to detail and accuracy in academic and grading processes.
- Ability to manage multiple stakeholders and competing priorities effectively.
- Proactive in identifying process improvements and driving efficiency.
- Strong communication and coordination skills.
- Proficient in AI Tools and MS Office (Excel, PowerPoint, Word) and video conferencing tools;
- Familiarity with analytical tools such as Power BI would be an advantage.
- Willingness to work on weekends and weekday evenings when required.
- A proactive, independent team player with flexibility to perform ad-hoc duties as needed.
OTHER INFORMATION
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
