About Us:
Wan Consultants Pte Ltd is committed to delivering exceptional service and solutions to our clients across various industries. We are looking for a Customer Service Executive to join our team, playing a key role in ensuring client satisfaction and maintaining long-term relationships. If you are enthusiastic about helping others and thrive in a client-facing role, we want to hear from you!
Job Responsibilities:
- Handle client inquiries through various channels, including walk-ins, phone calls, and emails, providing accurate and timely assistance.
- Prepare quotations and negotiate prices with companies and businesses to secure deals.
- Follow up on outstanding receivables to ensure prompt payment and resolve any payment-related issues.
- Deliver professional and courteous after-sales support, maintaining and enhancing positive relationships with clients.
- Collaborate with management to address client needs and ensure seamless service delivery.
Job Requirements:
- Diploma or Degree in any discipline.
- Confident in speaking English; proficiency in Mandarin is an advantage (to communicate effectively with Mandarin-speaking clients).
- At least 3 years of working experience in customer service or client-facing roles.
- Strong communication and interpersonal skills.
- Customer-oriented with a proactive attitude towards problem-solving.
- Ability to multitask and manage time effectively in a fast-paced environment.
Why Join Us?
- Gain valuable experience in a client-facing role with opportunities for growth and development.
- Work in a supportive and collaborative team environment.
- Convenient office location in Singapore’s Jurong East district.
- Flexible working hours available to accommodate family commitments (e.g., start late or end early).
- No overtime required—enjoy a balanced work-life schedule.
