Responsibilities
- Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
- Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
- Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
- Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
- Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
- Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
- Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
- Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
- Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
- Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
- Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
- Review departmental programs to support team development.
- Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
Requirements
- Diploma in any field
- At least 5 years of relevant experience in a similar capacity
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System will be advantageous
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
