Total 2 job vacancies by Village Hotel Bugis

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
•  Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
•  Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage

Position Summary

The HOTEL DUTY MANAGER supports the Hotel Manager in overseeing daily hotel operations to ensure smooth functioning, high service standards, and cost control. This role supervises front desk, housekeeping, and operational staff while maintaining guest satisfaction, regulatory compliance, and operational efficiency.

In a 3-star hotel environment, the role is hands-on and operationally involved, ensuring service quality, staff discipline, and problem resolution on the ground.

What You’ll Do

• Lead Front Desk and Housekeeping teams
  
• Deliver excellent guest experiences
  
• Support revenue growth and cost efficiency
  
• Train and develop team members
  
• Ensure smooth daily hotel operations
  
  
  What We Offer
  
• Competitive salary package
  
• Performance-based incentives
  
• Career progression to Hotel Manager level
  
• Leadership exposure in a growing hotel group
  
  

Requirements

• 2–3 years of hotel experience
  
• Supervisory or senior front office experience preferred
  
• Strong communication & leadership skills
  
• Able to work rotating shifts