Total 3 job vacancies by Vector Search Professionals

One of our Insurance customers is looking for an operations manager.

Responsibilities:

• Support outsourcing and offshoring initiatives in the region
• Support global strategic projects in the region
• Liaise with relevant business unit managers to ensure operations issues impacting the business is identified
• Support underwriting process reviews to identify areas of improvement and automation opportunities
• Develop and maintain strong relationships with vendors
• Assist in negotiating contracts and agreements to ensure favourable terms to organization.
• Conduct vendor performance evaluations and provide feedback
• Ensure vendor is compliant with company's policies, procedures and regulatory requirements
• Collaborate with internal stakeholders and international stakeholders to identify their needs and requirements
• Develop and implement vendor management strategies to drive cost savings and efficiency
• Manage vendor-related issues and resolve conflicts
• Analyze data and metrics to identify trends and areas for improvement
• Tracking and monitoring of performance metrics in operations teams
• Analyze vendor performance data and provide insights for improvement

Requirements:

• Minimum 5+ years of experience in insurance operations and vendor management
• A proven track record inleading operations projects and initiatives
• Experience in overseeing outsourced arrangements
• Data-driven approach and ability to analyse and interpret data
• Ability to communicate clearly to all levels in the organization, with ability to influence stakeholders
• A hands-on approach, with high energy levels and self-motivated.

Responsibilities:

• Developing and delivering high-quality CRM technical/business solutions to our diverse client base according to their unique needs.
• Demonstrate strong functional skills in areas affected by our applications (e.g., accounting, sales force automation, Customer Service).
• Demonstrate ability to perform requirements, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation.
• Demonstrate strong problem-solving skills and an ability to resolve application issues.
• Develop basic understanding of the client/server technical environment, associated concepts and MSSQL databases.
• Where appropriate, undertake delivery of product training in a classroom or on-site setting.

Requirements:

• Minimum 3-5 years experience with CRM systems particularly Microsoft Dynamics CRM 365.
• Strong business analytical background and also great technical skills, taking a hands-on approach to troubleshooting and data cleanup as necessary.

Role:

The IT Senior Manager will support the head of IT on the Information Technology's Hybrid (Cloud and On-Premise) Infrastructure & Enterprise Architecture function. This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, and enterprise modernization.

Responsibilities:

IT Strategy

• Manage the IT strategy, aligned with business growth and digital innovation objectives
• Execute the IT operating model, organizational structure, and skills roadmap across all technology domains
• Provide advisory to multi-disciplinary teams with a focus on capability building and cross-functional collaboration
• Drive change management, digital adoption, and user experience improvements across all business units

Enterprise Architecture & Systems Integration

• Manage the Hybrid Cloud Infrastructure and ensure successful integration with SAP, warehouse, IoT and various supply chain systems
• Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability

Data & AI Governance

• Establish data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making
• Standardize dashboards across platforms, markets, dashboards, and reports
• Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Power Platform

Infrastructure & Compliance

• Ensure high uptime across all mission-critical systems (WMS, IT/OT Applications)
• Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes
• Manage network, systems, and application resiliency programs, including disaster recovery and business continuity planning
• Improve IT helpdesk productivity through AI-based support tools

Software Development & Engineering

• Collaborate with the  in-house development of Solution Architects and integration platforms
• Promote open-source adoption, code quality standards, DevOps practices, and performance engineering
• Ensure consistent development methodologies, documentations, and secure coding standards across teams

Project Management

• Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope
• Manage vendor relationships, contracts, and licensing, including SAP, WMS, cloud/SaaS providers, and Infrastructure partners
• Drive cost optimization across hardware, software, cloud usage, and professional services
• Ensure IT investments generate measurable ROI and support prioritized business outcomes

Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• 12+ years of IT experience
• Hands-on technical knowledge in networking, system administration, and cybersecurity
• Hands on experience on Cloud Infrastructure (Azure, AWS etc)
• Background in Supply Chain, Logistics, eCommerce, or consumer-facing environments is an advantage
• Comfortable operating in a fast-paced environment and like to hands on experimentation of emerging technology
• Singapore citizens/singaporean