Total 39 job vacancies by User Experience Researchers Pte. Ltd.

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

• Develop and maintain customer relationships and negotiate all contracts with prospective clients
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales efforts with marketing programs and team members
• Achieve agreed-upon sales targets and outcomes within the schedule
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.

Qualifications:

• Proven work experience in the Sales Industry.
• Has in-depth knowledge of Software development life cycle and exposure in project estimation.
• Knowledge of UX/UI, Mobile APP, and Web Development preferred but not essential
• Excellent knowledge of MS Office Software
• Highly motivated and targeted is driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Time management and organizational skills
• Ability to create and deliver presentations tailored to the audience's needs
• Relationship management skills and openness to feedback
• Good English communication and written skills
• Skill in writing proposals and presentations

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

About the Role

We are looking for a detail-oriented Software Test Engineer to ensure the quality, reliability, and performance of our software products. The ideal candidate will work closely with Developers, Business Analysts, UI/UX Designers, and Project Managers to identify issues, improve product quality, and deliver excellent user experiences.

Key Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts
• Perform functional, regression, integration, system, and user acceptance testing
• Identify, document, track, and verify software defects
• Collaborate with development and product teams to understand requirements and expected functionality
• Conduct manual and/or automated testing for web and mobile applications
• Ensure software quality standards and testing best practices are followed
• Participate in requirement reviews and provide feedback from a QA perspective
• Support release testing and production validation
• Analyze test results and prepare testing reports
• Continuously improve testing processes, tools, and methodologies

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in software testing or quality assurance
• Strong understanding of software testing methodologies and SDLC/STLC
• Experience with manual testing and defect tracking tools
• Familiarity with test management tools such as Jira, TestRail, Zephyr, or similar
• Knowledge of API testing and database validation
• Strong analytical and problem-solving skills
• Excellent attention to detail and communication abilities

Preferred Qualifications

• Experience with automation testing tools such as Selenium, Cypress, Playwright, or Appium
• Familiarity with programming/scripting languages such as JavaScript, Java, or Python
• Experience with Agile/Scrum development environments
• Understanding of performance and security testing concepts
• ISTQB or other QA certifications are a plus
• Experience testing SaaS, mobile, or enterprise applications

About the Role

We are looking for a talented Frontend Developer to build responsive, user-friendly, and high-performance web applications. The ideal candidate will work closely with UI/UX Designers, Backend Developers, and Product teams to transform design concepts into seamless digital experiences.

Key Responsibilities

• Develop and maintain responsive web applications and user interfaces
• Convert UI/UX designs into clean, efficient, and reusable code
• Collaborate with designers, backend developers, and product teams to deliver high-quality features
• Optimize applications for maximum speed, scalability, and performance
• Ensure cross-browser compatibility and mobile responsiveness
• Integrate frontend components with APIs and backend services
• Troubleshoot, debug, and improve application functionality
• Write clean, maintainable, and well-documented code
• Participate in code reviews and follow development best practices
• Stay updated on emerging frontend technologies and industry trends

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in frontend development
• Strong proficiency in HTML, CSS, and JavaScript/TypeScript
• Experience with modern frontend frameworks such as React, Vue.js, or Angular
• Understanding of responsive design and cross-browser compatibility
• Familiarity with REST APIs and frontend-backend integration
• Experience with version control tools such as Git
• Strong problem-solving and debugging skills
• Good communication and teamwork abilities

Preferred Qualifications

• Experience with Next.js, Nuxt.js, or similar frameworks
• Familiarity with state management libraries (Redux, Zustand, Pinia, etc.)
• Understanding of web performance optimization and SEO best practices
• Experience with testing frameworks such as Jest, Cypress, or Playwright
• Knowledge of CI/CD pipelines and cloud deployment workflows
• Familiarity with Agile/Scrum methodologies

About the Role

We are seeking an experienced and organized Project Manager to lead cross-functional projects from initiation to delivery. The ideal candidate will be responsible for planning, coordinating, and managing resources to ensure projects are completed on time, within scope, and within budget while meeting business objectives.

Key Responsibilities

• Define project scope, goals, timelines, and deliverables
• Develop and manage detailed project plans and schedules
• Coordinate cross-functional teams including Product, Engineering, Design, QA, and Business stakeholders
• Monitor project progress and proactively manage risks, issues, and dependencies
• Facilitate project meetings, status updates, and stakeholder communications
• Ensure projects are delivered on time, within budget, and aligned with quality standards
• Track project performance using appropriate tools and methodologies
• Manage changes to project scope, schedule, and costs
• Support Agile/Scrum ceremonies where applicable
• Prepare project documentation, reports, and presentations for management
• Drive continuous improvement in project management processes and team collaboration

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or related field
• 3+ years of experience in Project Management or related role
• Strong leadership, communication, and organizational skills
• Experience managing cross-functional teams and multiple projects simultaneously
• Familiarity with Agile, Scrum, or Waterfall methodologies
• Proficiency in project management tools such as Jira, Trello, Asana, MS Project, or similar
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• PMP, PMI-ACP, Scrum Master, or related certification
• Experience managing software development or digital transformation projects
• Understanding of SDLC and product development lifecycle
• Experience working with remote or international teams
• Knowledge of budgeting and resource planning

We are seeking a highly skilled and experienced Software Developer to join our development team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions, mentoring junior team members, and contributing to architectural decisions that drive innovation and scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable and robust applications.
• Lead complex software development projects from requirements to deployment.
• Collaborate with cross-functional teams including product managers, QA, and DevOps.
• Review code, mentor junior developers, and enforce best practices.
• Contribute to system architecture and technical design discussions.
• Identify performance bottlenecks and optimize application performance.
• Stay updated on emerging technologies and propose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of professional software development experience.

• Proficiency in primary programming languages, e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture, design patterns, and data structures.
• Experience with RESTful APIs, microservices, and cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agile development practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience in [insert industry-specific tools or frameworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.
• Experience working with databases (SQL and NoSQL).
• Prior experience leading small teams or projects is a plus.

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

About the Role

We are looking for a detail-oriented Software Test Engineer to ensure the quality, reliability, and performance of our software products. The ideal candidate will work closely with Developers, Business Analysts, UI/UX Designers, and Project Managers to identify issues, improve product quality, and deliver excellent user experiences.

Key Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts
• Perform functional, regression, integration, system, and user acceptance testing
• Identify, document, track, and verify software defects
• Collaborate with development and product teams to understand requirements and expected functionality
• Conduct manual and/or automated testing for web and mobile applications
• Ensure software quality standards and testing best practices are followed
• Participate in requirement reviews and provide feedback from a QA perspective
• Support release testing and production validation
• Analyze test results and prepare testing reports
• Continuously improve testing processes, tools, and methodologies

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in software testing or quality assurance
• Strong understanding of software testing methodologies and SDLC/STLC
• Experience with manual testing and defect tracking tools
• Familiarity with test management tools such as Jira, TestRail, Zephyr, or similar
• Knowledge of API testing and database validation
• Strong analytical and problem-solving skills
• Excellent attention to detail and communication abilities

Preferred Qualifications

• Experience with automation testing tools such as Selenium, Cypress, Playwright, or Appium
• Familiarity with programming/scripting languages such as JavaScript, Java, or Python
• Experience with Agile/Scrum development environments
• Understanding of performance and security testing concepts
• ISTQB or other QA certifications are a plus
• Experience testing SaaS, mobile, or enterprise applications

About the Role

We are seeking a skilled Backend Developer to design, build, and maintain scalable server-side applications and APIs. The ideal candidate will work closely with Frontend Developers, DevOps Engineers, Product Managers, and UI/UX Designers to deliver secure, reliable, and high-performance systems that power our digital products.

Key Responsibilities

• Design, develop, and maintain backend services, APIs, and databases
• Build scalable, secure, and high-performance server-side applications
• Collaborate with frontend developers to integrate user-facing elements with backend logic
• Develop and maintain RESTful APIs and microservices
• Optimize applications for speed, scalability, and reliability
• Troubleshoot, debug, and resolve backend issues
• Write clean, maintainable, and well-documented code
• Participate in code reviews and technical discussions
• Ensure application security, data protection, and compliance best practices
• Work with DevOps and infrastructure teams on deployment and system monitoring
• Stay updated on backend technologies and development best practices

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in backend development
• Strong proficiency in one or more backend programming languages such as Node.js, Java, Python, PHP, Go, or .NET
• Experience with backend frameworks such as Express.js, NestJS, Spring Boot, Django, Laravel, or similar
• Solid understanding of database systems (MySQL, PostgreSQL, MongoDB, etc.)
• Experience building and integrating RESTful APIs
• Familiarity with Git and version control workflows
• Understanding of authentication, authorization, and application security principles
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with Docker, Kubernetes, and CI/CD pipelines
• Experience with microservices architecture and message queues
• Knowledge of caching technologies such as Redis
• Familiarity with Agile/Scrum methodologies
• Understanding of system architecture and scalability concepts

About the Role

We are seeking a skilled Backend Developer to design, build, and maintain scalable server-side applications and APIs. The ideal candidate will work closely with Frontend Developers, DevOps Engineers, Product Managers, and UI/UX Designers to deliver secure, reliable, and high-performance systems that power our digital products.

Key Responsibilities

• Design, develop, and maintain backend services, APIs, and databases
• Build scalable, secure, and high-performance server-side applications
• Collaborate with frontend developers to integrate user-facing elements with backend logic
• Develop and maintain RESTful APIs and microservices
• Optimize applications for speed, scalability, and reliability
• Troubleshoot, debug, and resolve backend issues
• Write clean, maintainable, and well-documented code
• Participate in code reviews and technical discussions
• Ensure application security, data protection, and compliance best practices
• Work with DevOps and infrastructure teams on deployment and system monitoring
• Stay updated on backend technologies and development best practices

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in backend development
• Strong proficiency in one or more backend programming languages such as Node.js, Java, Python, PHP, Go, or .NET
• Experience with backend frameworks such as Express.js, NestJS, Spring Boot, Django, Laravel, or similar
• Solid understanding of database systems (MySQL, PostgreSQL, MongoDB, etc.)
• Experience building and integrating RESTful APIs
• Familiarity with Git and version control workflows
• Understanding of authentication, authorization, and application security principles
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with Docker, Kubernetes, and CI/CD pipelines
• Experience with microservices architecture and message queues
• Knowledge of caching technologies such as Redis
• Familiarity with Agile/Scrum methodologies
• Understanding of system architecture and scalability concepts

About the Role

We are seeking an experienced and organized Project Manager to lead cross-functional projects from initiation to delivery. The ideal candidate will be responsible for planning, coordinating, and managing resources to ensure projects are completed on time, within scope, and within budget while meeting business objectives.

Key Responsibilities

• Define project scope, goals, timelines, and deliverables
• Develop and manage detailed project plans and schedules
• Coordinate cross-functional teams including Product, Engineering, Design, QA, and Business stakeholders
• Monitor project progress and proactively manage risks, issues, and dependencies
• Facilitate project meetings, status updates, and stakeholder communications
• Ensure projects are delivered on time, within budget, and aligned with quality standards
• Track project performance using appropriate tools and methodologies
• Manage changes to project scope, schedule, and costs
• Support Agile/Scrum ceremonies where applicable
• Prepare project documentation, reports, and presentations for management
• Drive continuous improvement in project management processes and team collaboration

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or related field
• 5+ years of experience in Project Management or related role
• Strong leadership, communication, and organizational skills
• Experience managing cross-functional teams and multiple projects simultaneously
• Familiarity with Agile, Scrum, or Waterfall methodologies
• Proficiency in project management tools such as Jira, Trello, Asana, MS Project, or similar
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• PMP, PMI-ACP, Scrum Master, or related certification
• Experience managing software development or digital transformation projects
• Understanding of SDLC and product development lifecycle
• Experience working with remote or international teams
• Knowledge of budgeting and resource planning

About the Role

We are looking for a creative and user-focused UI/UX Designer to design intuitive, engaging, and visually appealing digital experiences. The ideal candidate will work closely with Product Managers, Business Analysts, and Developers to create user-centered designs that align with business goals and enhance customer satisfaction.

Key Responsibilities

• Conduct user research and analyze user behavior, needs, and pain points
• Create user flows, wireframes, prototypes, and high-fidelity UI designs
• Design responsive web and mobile interfaces with a strong focus on usability
• Collaborate with Product, Engineering, and Business teams throughout the product lifecycle
• Develop and maintain design systems, style guides, and UI components
• Conduct usability testing and gather feedback to improve user experience
• Ensure consistency in branding and visual design across products
• Stay updated on design trends, UX best practices, and emerging technologies
• Present design concepts and rationale to stakeholders
• Work closely with developers to ensure accurate implementation of designs

Required Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or related field
• 5+ years of experience in UI/UX design or related role
• Strong portfolio showcasing UI/UX projects and design thinking
• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar
• Understanding of responsive design, accessibility, and usability principles
• Strong communication and collaboration skills
• Ability to balance user needs with business objectives

Preferred Qualifications

• Experience designing SaaS, mobile apps, or enterprise platforms
• Familiarity with HTML/CSS and front-end development concepts
• Experience with design systems and component libraries
• Knowledge of user research methodologies and analytics tools
• Motion design or interaction design experience is a plus

About the Role

We are looking for a creative and user-focused UI/UX Designer to design intuitive, engaging, and visually appealing digital experiences. The ideal candidate will work closely with Product Managers, Business Analysts, and Developers to create user-centered designs that align with business goals and enhance customer satisfaction.

Key Responsibilities

• Conduct user research and analyze user behavior, needs, and pain points
• Create user flows, wireframes, prototypes, and high-fidelity UI designs
• Design responsive web and mobile interfaces with a strong focus on usability
• Collaborate with Product, Engineering, and Business teams throughout the product lifecycle
• Develop and maintain design systems, style guides, and UI components
• Conduct usability testing and gather feedback to improve user experience
• Ensure consistency in branding and visual design across products
• Stay updated on design trends, UX best practices, and emerging technologies
• Present design concepts and rationale to stakeholders
• Work closely with developers to ensure accurate implementation of designs

Required Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or related field
• 2+ years of experience in UI/UX design or related role
• Strong portfolio showcasing UI/UX projects and design thinking
• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar
• Understanding of responsive design, accessibility, and usability principles
• Strong communication and collaboration skills
• Ability to balance user needs with business objectives

Preferred Qualifications

• Experience designing SaaS, mobile apps, or enterprise platforms
• Familiarity with HTML/CSS and front-end development concepts
• Experience with design systems and component libraries
• Knowledge of user research methodologies and analytics tools
• Motion design or interaction design experience is a plus

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

Job Summary:
We are looking for a dynamic and results-driven IT Account Manager to join our team. The ideal candidate will be responsible for pitching and securing government projects and commercial sector deals, managing the entire IT sales process, and building strong relationships with new and existing clients. This role focuses on IT Software solutions, dealing with enterprise-level projects. The candidate must have a solid understanding of IT solutions and services to effectively address client requirements and close deals successfully.

Key Responsibilities:

• Identify and pursue new business opportunities in government and commercial sectors.
• Develop and deliver compelling sales presentations and proposals to potential clients.
• Manage the entire sales cycle from prospecting, pitching, negotiating, and closing deals.
• Build and maintain strong relationships with clients to ensure long-term business growth.
• Understand client requirements and work closely with technical teams to propose suitable IT solutions.
• Stay updated on industry trends, government regulations, and competitive landscape.
• Prepare sales reports, forecasts, and strategic plans for business growth.
• Collaborate with internal teams to ensure smooth project implementation post-sales.

Qualifications & Requirements:

• Bachelor's degree in Business, IT, or a related field.
• Proven track record in IT sales, preferably in government and commercial sectors.
• Strong knowledge of IT software solutions, enterprise projects, and industry trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain professional relationships with key stakeholders.
• Self-motivated, goal-oriented, and able to work independently.
• Experience in managing tender processes and government procurement would be an advantage.

About the Role

We are looking for a talented Frontend Developer to build responsive, user-friendly, and high-performance web applications. The ideal candidate will work closely with UI/UX Designers, Backend Developers, and Product teams to transform design concepts into seamless digital experiences.

Key Responsibilities

• Develop and maintain responsive web applications and user interfaces
• Convert UI/UX designs into clean, efficient, and reusable code
• Collaborate with designers, backend developers, and product teams to deliver high-quality features
• Optimize applications for maximum speed, scalability, and performance
• Ensure cross-browser compatibility and mobile responsiveness
• Integrate frontend components with APIs and backend services
• Troubleshoot, debug, and improve application functionality
• Write clean, maintainable, and well-documented code
• Participate in code reviews and follow development best practices
• Stay updated on emerging frontend technologies and industry trends

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in frontend development
• Strong proficiency in HTML, CSS, and JavaScript/TypeScript
• Experience with modern frontend frameworks such as React, Vue.js, or Angular
• Understanding of responsive design and cross-browser compatibility
• Familiarity with REST APIs and frontend-backend integration
• Experience with version control tools such as Git
• Strong problem-solving and debugging skills
• Good communication and teamwork abilities

Preferred Qualifications

• Experience with Next.js, Nuxt.js, or similar frameworks
• Familiarity with state management libraries (Redux, Zustand, Pinia, etc.)
• Understanding of web performance optimization and SEO best practices
• Experience with testing frameworks such as Jest, Cypress, or Playwright
• Knowledge of CI/CD pipelines and cloud deployment workflows
• Familiarity with Agile/Scrum methodologies

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 3+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

The IAM Operations Analyst is responsible for the day-to-day operation, administration, and support of the organization's Identity and Access Management (IAM) services. This role ensures that user and machine identities are managed securely and efficiently throughout their lifecycle while maintaining compliance with internal policies and regulatory requirements. The position works closely with IT, security, and business stakeholders to deliver reliable identity services, support access governance activities, and maintain a strong security posture across the enterprise.

Key Responsibilities

IAM Operations

• Manage the daily operation of IAM platforms, including user and machine identity provisioning, de-provisioning, modification, and lifecycle management.
• Administer and maintain Active Directory (AD) and LDAP directory services, ensuring the accuracy and integrity of identity data across the environment.
• Operate, support, and maintain One Identity solutions, including configuration, troubleshooting, issue resolution, and routine system maintenance.
• Process access requests in accordance with established policies, approval workflows, and service level expectations.
• Monitor IAM systems and services for operational issues, anomalies, policy violations, and potential security threats, escalating and resolving incidents as required.
• Maintain and update IAM documentation, including system configurations, operational procedures, access records, and support runbooks.
• Support system upgrades, patches, and ongoing improvements to IAM platforms and processes.

Access Governance & Compliance

• Support periodic access certification reviews and audit activities to ensure appropriate access rights are maintained across the organization.
• Identify, investigate, and remediate access-related risks and control gaps in alignment with internal policies and regulatory requirements.
• Assist in tracking IAM-related risks, remediation activities, and action plans, providing regular updates to stakeholders.
• Generate and maintain reports on user access, identity lifecycle activities, policy compliance, and audit findings.
• Support evidence collection and documentation for internal and external audits.

Stakeholder Support & Service Delivery

• Act as the primary point of contact for IAM-related requests, incidents, and inquiries from users, application owners, and IT teams.
• Provide timely troubleshooting and resolution of IAM issues while maintaining a high level of customer service.
• Collaborate with IT infrastructure, cybersecurity, and application teams to ensure identity and access controls align with business and security requirements.
• Contribute to continuous service improvement initiatives, helping maintain operational stability while supporting ongoing IAM transformation projects.
• Ensure service quality, operational consistency, and knowledge transfer as resources transition between operational and project-based IAM initiatives.

Qualifications & Experience

Required

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Experience supporting Identity and Access Management operations in an enterprise environment.
• Hands-on experience with Active Directory, LDAP, and identity lifecycle management processes.
• Experience administering or supporting One Identity solutions or comparable IAM platforms.
• Understanding of access governance, role-based access control (RBAC), joiner-mover-leaver processes, and privileged access concepts.
• Knowledge of IT security principles, audit requirements, and compliance frameworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with identity governance and administration (IGA) platforms.
• Familiarity with cloud identity services such as Microsoft Entra ID (Azure AD) or other cloud IAM technologies.
• Knowledge of ITIL service management practices.
• Relevant certifications such as Security+, ITIL Foundation, Microsoft Identity certifications, or IAM-related certifications.

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

We are seeking an experienced Senior Infrastructure & Cloud Engineer to design, implement, and support enterprise infrastructure solutions across cloud and on-premises environments. The successful candidate will play a key role in cloud transformation initiatives, infrastructure automation, system reliability, and operational excellence while collaborating closely with cross-functional teams to deliver scalable and secure technology solutions.

Key Responsibilities

Infrastructure Design & Integration

• Design, implement, and maintain complex infrastructure integration solutions across cloud platforms (primarily AWS) and on-premises environments.
• Develop scalable, secure, and highly available infrastructure architectures that support business and application requirements.
• Plan and execute cloud migration initiatives, including assessment, design, implementation, and optimisation activities.

Infrastructure Automation & Configuration Management

• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and Ansible.
• Build and enhance automation frameworks, scripts, and tools to improve operational efficiency and reduce manual effort.
• Standardise infrastructure provisioning, configuration management, and deployment processes.

Systems Administration & Platform Management

• Manage, administer, and optimise Unix/Linux operating systems and associated services.
• Deploy, maintain, and tune Elasticsearch clusters for log aggregation, monitoring, and analytics.
• Ensure infrastructure components meet performance, security, and availability requirements.

Monitoring, Observability & Reliability

• Implement and maintain monitoring, alerting, and observability solutions using CloudWatch, Prometheus, Grafana, Zabbix, and related technologies.
• Monitor infrastructure and application performance, proactively identifying and resolving issues before they impact business operations.
• Support incident management, root cause analysis, and continuous service improvement initiatives.

Containerisation & Kubernetes Operations

• Deploy, manage, and support containerised applications using Docker and Kubernetes (Amazon EKS).
• Perform day-to-day cluster administration, maintenance, upgrades, scaling, and troubleshooting.
• Implement container orchestration best practices to ensure reliability and operational efficiency.

DevOps & Continuous Delivery

• Collaborate with development, security, and operations teams to define integration requirements and deliver robust technical solutions.
• Design, implement, and maintain CI/CD pipelines to support automated application delivery and infrastructure deployment.
• Promote DevOps culture and best practices across the organisation.

Troubleshooting & Support

• Diagnose and resolve complex infrastructure, network, system, and application issues.
• Conduct root cause analysis and implement preventive measures to minimise service disruptions.
• Provide technical guidance and support for critical production environments.

Required Skills & Experience

• Strong hands-on experience with AWS cloud services and hybrid infrastructure environments.
• Proven expertise in Infrastructure as Code using Terraform and configuration management using Ansible.
• Advanced administration experience with Unix/Linux systems.
• Experience deploying and managing Kubernetes (EKS) and Docker environments.
• Strong knowledge of monitoring and observability platforms such as CloudWatch, Prometheus, Grafana, and Zabbix.
• Experience with Elasticsearch administration and log management solutions.
• Understanding of networking concepts, security best practices, and infrastructure troubleshooting.
• Experience designing and implementing CI/CD pipelines and DevOps practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in cross-functional and fast-paced environments.

Preferred Qualifications

• AWS certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
• Experience with cloud migration and modernisation projects.
• Knowledge of security, compliance, and infrastructure governance frameworks.
• Experience supporting large-scale enterprise environments.

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

We are seeking an experienced Senior Infrastructure & Cloud Engineer to design, implement, and support enterprise infrastructure solutions across cloud and on-premises environments. The successful candidate will play a key role in cloud transformation initiatives, infrastructure automation, system reliability, and operational excellence while collaborating closely with cross-functional teams to deliver scalable and secure technology solutions.

Key Responsibilities

Infrastructure Design & Integration

• Design, implement, and maintain complex infrastructure integration solutions across cloud platforms (primarily AWS) and on-premises environments.
• Develop scalable, secure, and highly available infrastructure architectures that support business and application requirements.
• Plan and execute cloud migration initiatives, including assessment, design, implementation, and optimisation activities.

Infrastructure Automation & Configuration Management

• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and Ansible.
• Build and enhance automation frameworks, scripts, and tools to improve operational efficiency and reduce manual effort.
• Standardise infrastructure provisioning, configuration management, and deployment processes.

Systems Administration & Platform Management

• Manage, administer, and optimise Unix/Linux operating systems and associated services.
• Deploy, maintain, and tune Elasticsearch clusters for log aggregation, monitoring, and analytics.
• Ensure infrastructure components meet performance, security, and availability requirements.

Monitoring, Observability & Reliability

• Implement and maintain monitoring, alerting, and observability solutions using CloudWatch, Prometheus, Grafana, Zabbix, and related technologies.
• Monitor infrastructure and application performance, proactively identifying and resolving issues before they impact business operations.
• Support incident management, root cause analysis, and continuous service improvement initiatives.

Containerisation & Kubernetes Operations

• Deploy, manage, and support containerised applications using Docker and Kubernetes (Amazon EKS).
• Perform day-to-day cluster administration, maintenance, upgrades, scaling, and troubleshooting.
• Implement container orchestration best practices to ensure reliability and operational efficiency.

DevOps & Continuous Delivery

• Collaborate with development, security, and operations teams to define integration requirements and deliver robust technical solutions.
• Design, implement, and maintain CI/CD pipelines to support automated application delivery and infrastructure deployment.
• Promote DevOps culture and best practices across the organisation.

Troubleshooting & Support

• Diagnose and resolve complex infrastructure, network, system, and application issues.
• Conduct root cause analysis and implement preventive measures to minimise service disruptions.
• Provide technical guidance and support for critical production environments.

Required Skills & Experience

• Strong hands-on experience with AWS cloud services and hybrid infrastructure environments.
• Proven expertise in Infrastructure as Code using Terraform and configuration management using Ansible.
• Advanced administration experience with Unix/Linux systems.
• Experience deploying and managing Kubernetes (EKS) and Docker environments.
• Strong knowledge of monitoring and observability platforms such as CloudWatch, Prometheus, Grafana, and Zabbix.
• Experience with Elasticsearch administration and log management solutions.
• Understanding of networking concepts, security best practices, and infrastructure troubleshooting.
• Experience designing and implementing CI/CD pipelines and DevOps practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in cross-functional and fast-paced environments.

Preferred Qualifications

• AWS certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
• Experience with cloud migration and modernisation projects.
• Knowledge of security, compliance, and infrastructure governance frameworks.
• Experience supporting large-scale enterprise environments.

The IAM Operations Analyst is responsible for the day-to-day operation, administration, and support of the organization's Identity and Access Management (IAM) services. This role ensures that user and machine identities are managed securely and efficiently throughout their lifecycle while maintaining compliance with internal policies and regulatory requirements. The position works closely with IT, security, and business stakeholders to deliver reliable identity services, support access governance activities, and maintain a strong security posture across the enterprise.

Key Responsibilities

IAM Operations

• Manage the daily operation of IAM platforms, including user and machine identity provisioning, de-provisioning, modification, and lifecycle management.
• Administer and maintain Active Directory (AD) and LDAP directory services, ensuring the accuracy and integrity of identity data across the environment.
• Operate, support, and maintain One Identity solutions, including configuration, troubleshooting, issue resolution, and routine system maintenance.
• Process access requests in accordance with established policies, approval workflows, and service level expectations.
• Monitor IAM systems and services for operational issues, anomalies, policy violations, and potential security threats, escalating and resolving incidents as required.
• Maintain and update IAM documentation, including system configurations, operational procedures, access records, and support runbooks.
• Support system upgrades, patches, and ongoing improvements to IAM platforms and processes.

Access Governance & Compliance

• Support periodic access certification reviews and audit activities to ensure appropriate access rights are maintained across the organization.
• Identify, investigate, and remediate access-related risks and control gaps in alignment with internal policies and regulatory requirements.
• Assist in tracking IAM-related risks, remediation activities, and action plans, providing regular updates to stakeholders.
• Generate and maintain reports on user access, identity lifecycle activities, policy compliance, and audit findings.
• Support evidence collection and documentation for internal and external audits.

Stakeholder Support & Service Delivery

• Act as the primary point of contact for IAM-related requests, incidents, and inquiries from users, application owners, and IT teams.
• Provide timely troubleshooting and resolution of IAM issues while maintaining a high level of customer service.
• Collaborate with IT infrastructure, cybersecurity, and application teams to ensure identity and access controls align with business and security requirements.
• Contribute to continuous service improvement initiatives, helping maintain operational stability while supporting ongoing IAM transformation projects.
• Ensure service quality, operational consistency, and knowledge transfer as resources transition between operational and project-based IAM initiatives.

Qualifications & Experience

Required

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Experience supporting Identity and Access Management operations in an enterprise environment.
• Hands-on experience with Active Directory, LDAP, and identity lifecycle management processes.
• Experience administering or supporting One Identity solutions or comparable IAM platforms.
• Understanding of access governance, role-based access control (RBAC), joiner-mover-leaver processes, and privileged access concepts.
• Knowledge of IT security principles, audit requirements, and compliance frameworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with identity governance and administration (IGA) platforms.
• Familiarity with cloud identity services such as Microsoft Entra ID (Azure AD) or other cloud IAM technologies.
• Knowledge of ITIL service management practices.
• Relevant certifications such as Security+, ITIL Foundation, Microsoft Identity certifications, or IAM-related certifications.

Key Responsibilities:

• Feature Implementation: Own the development and delivery of software features, ensuring that code is robust, well-tested, and maintainable.
• Engineering Excellence: Adhere to high-quality engineering standards, ensuring that software systems are secure and reusable.
• Technical Participation: Actively participate in technical discussions and squad-level decisions, learning and applying best practices in modern software development.
• Continuous Improvement: Adopt modern engineering practices and tools to contribute to a strong, effective, and collaborative engineering culture.
• Communication & Support: Manage work-related tasks and communicate technical concepts clearly to technical leads and legal domain experts.
• Development Support: Assist senior engineers in updating technical plans and infrastructure roadmaps to meet evolving organizational needs.

What We Are Looking For:

Technical Requirements

Professional Experience:

• 4 to 7 years of professional experience in software engineering.
• Experience in building and maintaining reasonably large, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Proficiency: Strong experience in modern full-stack web application development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript Python for AI related back-end development.
• GenAI Development: Hands-on experience or a strong interest in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and AI-driven features.

Infrastructure & Cloud:

• Experience working with Amazon Web Services (AWS) infrastructure.
• Familiarity with Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Communication Skills: Able to communicate effectively with product owners and technical stakeholders. For legal professionals or highly technical discussions, able to explain clearly the rationale of your work.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You will be provided with some level of guidance, but details of the work have to be developed by you where none exists and drive progress without waiting for perfect conditions or complete information.
• Collaboration: A collaborative mindset with a willingness to learn from senior leads and grow within the team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: A focus on engineering excellence, performance, and clean, well-documented code.