Total 11 job vacancies by Upper Spring Consulting Pte. Ltd.

We are representing our client, a well-established FMCG retailer, to look for a dynamic and commercially driven Head of Merchandising to lead category strategy, trading performance and omnichannel growth across the FMCG retail business. This leadership role is responsible for delivering profitable and customer-focused product assortments, driving category expansion, strengthening supplier partnerships and accelerating e-commerce growth across categories.

Key Responsibilities

• Lead the overall category management and strategy to deliver sales growth, profitability and market share expansion across FMCG categories.
• Develop balanced, commercially compelling and customer-centric product assortments across retail and e-commerce channels.
• Establish and manage strategic relationships with key suppliers to develop new programs that drive category differentiation and build customer value.
• Lead commercial negotiations with suppliers on assortment, promotions, exclusivity, and other income based on the approved programs and activities.
• Drive e-commerce category performance by optimizing online assortment, improving product availability and growing online sales contribution.
• Identify and implement strategic business development initiatives that strengthen category performance.
• Collaborate with Marketing and CRM teams to set strategic category priorities, ensure effectiveness of plans and strengthen member participation.
• Partner with Operations teams to ensure strong in-store execution, merchandising excellence and alignment of category priorities.
• Work with Internal Audit, Loss Prevention and Sales Operations teams to reduce shrinkage.
• Ensure compliance with company policies, regulatory requirements and relevant government licensing standards.
• Lead, coach and develop ahigh-performing team.

Requirements

• Bachelor’s degree in Business, Marketing, Retail Management or a related discipline.
• Proven leadership experience in Category Management, Trading, Buying or Commercial functions within FMCG retail, beauty, health & wellness or consumer goods industries.
• Strong commercial acumen with a track record of delivering sales growth and profitability.
• Extensive experience in supplier management, negotiations and strategic partnership development.
• Strong understanding of omnichannel retailing and e-commerce category management.
• Excellent analytical and numerical skills with the ability to interpret market data and consumer trends.
• Strong stakeholder management, communication and interpersonal skills.
• Strategic thinker with the agility to thrive in a fast-paced and evolving retail environment.
• Passionate about customer experience, innovation and market trends.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of current economic situation and impacts of potential threats and competitors.

We are representing our client, a well-established FMCG retailer, to look for an experienced Sales Operations Manager to lead and manage a group of Area/Cluster managers.

Job Responsibilities

• Lead and manage a group of Area/Cluster managers to deliver business plan and KPIs within budget.
• Accountable for overseeing the clusters of stores to ensure activities are effectively carried out.
• Involve in the analysis and forecast of market trend to assist stores to stay ahead of competition.
• Participate in establishing and executing Company policies, procedures, promotions and guidelines to entail operational efficiency.
• Deliver strong effective communication regarding key KPIs either in written or verbal format.
• Collaborate with support departments to ensure all corporate strategies, directives and promotions are effectively thought out before being implemented and executed with excellence at stores to achieve operations effectiveness.
• Work closely with support departments to identify potential areas of concerns with regards to promotions executions and opportunities.
• Train and develop team members in established techniques and skills, procedures and company policies to reach a higher level of efficiency.
• Conduct routine supervision to ensure all corporate strategies and directives are implemented and well executed at the stores.
• Involve in strategic planning in areas on store refits, new store opportunity as well as merchandise displays.
• Perform any other duties as assigned by Management.

Job Requirements

• Diploma or Degree in Business Administration, Retail Management, Operations Management or related disciplines.
• Minimum 10 years of experience in multi-site management role overseeing multiple stores.
• Proven track record in managing Area Managers, Cluster Managers or Store Managers within a retail environment.
• Strong leadership and people management skills with the ability to motivate, coach and develop teams.
• Good business acumen with strong analytical and problem-solving capabilities.
• Demonstrated ability to drive sales performance, operational excellence and customer service standards.
• Strong communication and interpersonal skills with the ability to engage stakeholders across all levels of the organisation.
• Numerate and tech-savvy.

We are representing our client in the marine sector to look for a business savvy and technically adept Enterprise Architect to define and maintain the organization’s enterprise architecture strategy, ensuring alignment between business objectives and technology solutions.

This role provides leadership in designing the evolution of current to future-state architecture (e.g. AI design & adoption), guiding technology decisions, and ensuring compliance with standards and governance frameworks for shore, cloud and vessels.

A key focus will be on designing integration frameworks that connect internal systems and external partners to enable seamless, secure, and scalable operations.

Responsibilities:

Architecture Strategy & Planning

• Lead,define, maintain, and govern enterprise architecture frameworks, practices, standards, and roadmaps aligned with business goals and digital transformation objectives.
• Develop, maintain and publish (half yearly) enterprise architecture roadmaps that incorporate emerging initiatives and business priorities.
• Map and maintain updated enterprise environments and assets, including business processes, infrastructure, business applications, and data platforms.
• Periodically review and reduce technology redundancy

Cloud & Platform Expertise

• Design and optimize enterprise architecture leveraging Cloud services (e.g. Microsoft).
• Ensure scalability, resilience, and cost efficiency in cloud deployments and operations.

Security by Design

• Embed security principles into enterprise architecture from inception.
• Collaborate with Information Security teams to recommend and implement robust security solutions and processes across onshore, cloud, and vessel IT environments.
• Ensure 100% compliance with cybersecurity standards, regulatory requirements, and industry best practices.
• Zero critical security vulnerabilities in architecture reviews

Emerging Technologies

• Drive research and deliver at least 4 proof-of-concept (PoC) for emerging technologies and innovative solutions that eventually some will lead to adoption across technology platforms and business processes.
• Evaluate and integrate emerging technologies such as AI, machine learning, advanced analytics, and automation

Governance & Standards

• Establish and enforce architecture principles, policies, and standards.
• Conduct half-yearly architecture compliance reviews to ensure adherence to regulatory, security, and compliance requirements across all technology initiatives.
• Achieve 95% adherence to governance standards across all projects

Stakeholder Engagement

• Communicate architecture decisions effectively to executives, technical teams, and business stakeholders.
• Facilitate cross-functional collaboration to ensure alignment between business objectives and technology solutions.
• Chair monthly Architecture Review Board meetings with stakeholders

Domain Knowledge

• Continuously study and apply knowledge from shipping and logistics domains to inform architecture decisions.

Vendor & Partner Collaboration

• Engage and consult with internal stakeholders and external entities, including vendors and business partners, to ensure successful delivery of technology initiatives.

Solution Design & Oversight

• Lead and oversee the planning and design of major system components and changes, ensuring business requirements are met with emphasis on security, scalability, performance, and cost-effectiveness.
• Ensure high security standards are consistently applied across all projects.
• Deliver 95% of major projects within agreed architecture guidelines.
• Achieve zero critical design flaws post-implementation.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• Min 8 years in IT architecture roles, with at least 3 years with enterprise architecture responsibility.
• Familiar with standards such as SoC1/2, ISO27001, NIST, CIS, etc desirable
• Proven expert experience with Microsoft Azure and other cloud-native architecture and tech.
• Strong expertise in service oriented, distributed computing, and event-driven architecture.
• Deep knowledge of data architecture, DevOps, security, and AI/ML platforms.
• Experience designing integration frameworks for internal and external systems.
• Familiarity with maritime technologies, standards, and operational systems is a strong plus.
• Microsoft Certified: Azure Solutions Architect Expert.
• TOGAF and equivalent enterprise architecture certification.
• Experience in Maritime industry, particularly in container shipping and logistics, will be advantageous.

We are representing our client, a leading service provider offering end-to-end integrated infocommunications IT solutions services, to look for an experienced Software Engineer to complement the existing group of technical experts. the Software Engineer is responsible for all technical requirements during project implementation. This involves scheduling, planning, forecasting, resourcing and management to ensure project accuracy and quality from conception to completion.

Responsibilities:

• • Research, design, implement and managing software programs
  • Develop application for contact centres.
  • Identify areas for modification in existing programs and subsequently developing these modifications
  • Write and implement efficient code
  • Determine operational practicality
  • Install and Maintain Information and Communications Technology (ICT) Solutions in networking and contact center settings
  • Maintain and upgrade existing systems
  • Training users
  • Support network Infrastructure, daily system operation check, schedule backup and preventive maintenance.
  • Coordinate job requests and update the project manager on all related project matters.
  • Ensure all the required project documentation is performed accordingly.
  • Assist in case escalation to product principal while ensuring minimal disruption to operations and maintaining high quality standards.

Requirements:

• Minimum Diploma in IT or Professional Certification in related field.
• Fresh graduates in related field will be considered for this role as training will be provided.
• Possess knowledge of the programming languages such as C#, Java, JavaScript, jQuery, Microsoft SQL and Dot NET.
• Familiar with Web Applications: Angular, HTML, CSS, MVC and REST APIs.
• Experience in SDLC Project Delivery, Spring & Agile Methodology.
• Understanding in IT infrastructure, networking setup and Contact Center environment will be added advantage.
• Possess effective communication skills.
• Ability to manage project stakeholders.

We are representing our client, a leading service provider to look for an experienced CRM consultant for its Microsoft Dynamics 365 (CRM) solutions.

Responsibilities:

• Engage customers to understand their business and technical requirements
• Develop and deliver Microsoft Dynamics CRM technical/business solutions to client base.
• Set up functional areas such as accounting, sales force automation, Customer Service.
• Perform project activities such as requirements gathering, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation.
• Where appropriate, undertake delivery of product training in a classroom or on-site setting.

Requirements

• Bachelor's degree in Computer or equivalent discipline.
• Minimum 5 years of relevant working experience
• Good experience with Microsoft Dynamics CRM.
• Good understanding of the client/server technical environment, associated concepts and MSSQL databases.
• Strong business analytical background and also great technical skills
• Self-motivated and confident

We are representing our client (A Systems Solution Provider) to look for an experienced Voice engineer to complement their existing team.

Responsibilities

• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes installation, maintenance, and management of the NICE voice recording system.
• Operations and Maintenance Services for Avaya Enterprise Telephony Systems, Unified Comms and Contact Centre Solutions.
• Operations and Maintenance ServicesProvide maintenance support to clients.
  - Manage Service Desk ticketing.
  - Provide technical assistance and support via phone, email or onsite.
  - Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  - Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.
  - Perform preventive maintenance of NICE voice recording systems.
• Plan and Implement of NICE voice recording systems for clients
• Provide presales & post sales support and maintaining all necessary technical documentation.

Requirements

• Diploma or Higher NITEC in IT, Unified communications or Engineering field.
• Minimum 2 years experience working in a NICE Voice solutions.
• Nice Engage or NICE trade recording certified will be preferred.
• Knowledge & Skills:L1 to L2 resource with hands on NICE voice recording system with more than 2 years of experience
• Knowledgeable in NICE Voice Recorder
• Able to support and maintain NICE voice recording system
• Customer facing and managing abilities, positive, committed and independent
• Excellent communications and interpersonal skills
• Highly organized and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• Rotated Standby duties

We are representing our client (An established IT technology provider) to look for an experienced Presales Solution Architect to support enterprise and public sector engagements in Singapore. This role requires strong expertise in multi-cloud environments, and will work closely with sales teams, customers, and delivery architects to design scalable, secure, and compliant cloud solutions. The role will engage customers during the presales phase, translate business and technical requirements into robust architecture designs, and contribute to the development of compelling and competitivetechnical proposals.

Requirements

This role demands a strong balance of technical depth, customer-facing engagement, and effective communication skills to support complex enterprise and government cloud transformation initiatives.

Presales Engagement

• Engage customers to understand their business objectives, technical challenges, and compliance requirements.
• Conduct technical discovery workshops, solution walkthroughs, and architecture presentations.
• Collaborate closely with account and sales teams to support sales pursuits, proposals, and RFP responses.
• Provide technical leadership throughout the presales lifecycle, from opportunity qualification through proposal submission.

Solution Architecture & Design

• Design end-to-end cloud architectures across Microsoft Azure, AWS, and Huawei Cloud (good to have).
• Develop architecture solutions for: Cloud migration initiatives, Hybrid cloud deployments, Multi-cloud environments, Application modernization programs
• Design and document cloud landing zones, networking, identity management, and security architectures.
• Ensure all solutions are scalable, resilient, secure, and aligned with industry and cloud provider best practices.

Government & Compliance Alignment

• Design cloud solutions aligned with Singapore Government Commercial Cloud (GCC) requirements.
• Ensure architectures comply with relevant security, governance, and regulatory standards, including: IM8 guidelines, MTCS (Multi-Tier Cloud Security) requirements, Data protection and security zoning principles
• Support security architecture reviews, risk assessments, and compliance discussions with customers and stakeholders.

Requirement

• Minimum 8 years of experience in cloud architecture, infrastructure engineering, or solution design with 3 years of experience in presales or customer-facing architecture roles.
• Proven experience delivering cloud solutions for enterprise and/or government sector clients in Singapore.
• Strong analytical and problem-solving capabilities.
• Ability to translate business requirements into effective technical solutions.
• Excellent stakeholder engagement and communication skills.
• Ability to perform effectively in fast-paced, deadline-driven pre-sales environments.
• Strong hands-on experience inat least two of the following cloud platforms: Microsoft Azure, Amazon Web Services (AWS), Huawei Cloud (working knowledge preferred)
• Experience designing high availability, resilience, and disaster recovery solutions.
• Proven experience in customer-facing presales or solution architecture roles.
• Ability to conduct technical workshops, architecture deep dives, and solution discussions with both technical and non-technical stakeholders.
• Experience preparing technical proposals, solution architecture documents, and cost estimates.
• Strong communication, presentation, and stakeholder management skills.

We are representing our client (An established IT technology provider) to look for an experienced Lead engineer to lead technical delivery across the full engineering lifecycle from discovery and architecture through to production operations, while coaching client engineering teams to build lasting capability. This is a consultancy role: you set the technical bar, de-risk decisions through prototyping and spikes, and are energised by building great software.

Requirement

• Lead technical discovery and architecture design for greenfield and legacy modernisation — microservices, event-driven, API-first, strangler patterns.
• Champion quality engineering: comprehensive test strategy, code review, pair programming, TDD, refactoring, and technical debt management.
• Build production-quality applications with strong test coverage; deploy on modern cloud platforms with CI/CD and infrastructure as code.
• Define API contracts and integration patterns; run spike solutions and POCs to de-risk architecture decisions before full build.
• Proactively surface technical risks, communicate trade-offs clearly, and keep delivery momentum across engineering and business stakeholders.
• Establish monitoring and observability frameworks; facilitate technical retrospectives to continuously improve engineering practice.
• Enable client engineers through pairing, tailored coaching, and feedback — build end-to-end engineering capability, not dependency.
• Facilitate technical workshops — architecture reviews, mob programming, discovery sessions — across distributed and co-located teams.

Requirement

• Minimum 8+ years of full-stack engineering experience across the full lifecycle — architecture, development, testing, deployment, and production ops — on both greenfield and legacy modernization.
• Coaching: Proven experience enabling engineers through pairing, workshops, or mentorship across distributed and co-located teams.
• Technical: Language and framework agnostic strong in cloud platforms, CI/CD, security best practices (OWASP- Open Worldwide Application Security Project), AI-augmented tooling; consultancy experience presenting trade-offs to non-technical stakeholders.
• Mindset: Quality-first; thrives on ambiguity, energised by enabling others as much as by building; pragmatic about tech debt without cutting corners.
• Familiarity with GovTech platforms (SHIP-HATS, SG Tech Stack, GCC) or prior work with Singapore Government agencies is a plus

We are representing our client (An established IT technology provider) to look fora lead product manager. This role will lead end-to-end product delivery, from discovery through launch and measurement, while coaching client Product Managers to build lasting capability. This is a consultancy role: you own outcomes, not just outputs, and you bring the same rigour in enabling others as you do to shipping product.

Responsibility

• Identify riskiest assumptions and design validation initiatives; define OKRs and outcome-based roadmaps.
• Plan and run user research (interviews, usability tests) that validate or kill hypotheses before build.
• Define Product strategy, Story Mapping and writing user stories with clear acceptance criteria, facilitate backlog refinement and sprint planning
• Track delivery KPIs (velocity, cycle time), manage dependencies and mitigate risks proactively
• Define go-to-market strategies, measurement frameworks, and analytics instrumentation
• Analyse post-launch data and drive iterative improvements, facilitate retrospectives
• Coach client Product Managers through daily pairing, identify gaps and tailor enablement.
• Create psychologically safe environments for learning and collaboration
• Facilitate workshops, demos, and stakeholder alignment; navigate complex organizational dynamics

Responsibility

• Minimum 8+ years of experience across the full product lifecycle, shipping end-to-end; track record of leading discovery and killing projects when evidence demands it.
• Coaching: Experience enabling Product Managers or Owners through pairing or mentorship in a consultancy or client-facing context.
• Methods: Lean Startup, Continuous Discovery, Objectives and Key Results, JTBD (Jobs-to-be-Done), Impact Mapping, outcome-based roadmaps.
• Mindset: Empathy, end-to-end ownership; intellectual humility to pivot; energised by enabling others as much as delivering yourself.
• Familiarity with SG Gov ecosystem (SHIP-HATS, SG Tech Stack, GeBIZ) or prior experience with Singapore Government agencies is a plus

We are representing our client (An established IT technology provider) to look for a Lead Product Designer to lead user-centred design across the full product lifecycle. From generative research and concept validation through to delivery and post-launch iteration, while coaching client design teams to build lasting capability.

This is a consultancy role: you champion users relentlessly, design at scale, and are energized by  crafting great design.

Responsibility

• Plan and run generative and evaluative research (interviews, usability tests, field studies) to uncover real user problems.
• Synthesize insights into clear findings that shape product direction and validate or challenge assumptions.
• Lead design on cross-functional teams, from concept to high-fidelity, with a systems-thinking mindset and scalability in mind.
• Craft workflows, wireframes, prototypes, and high-fidelity designs that align teams around a coherent user experience.
• Design and run co-creation workshops: journey mapping, design studios, critiques with clients and mixed stakeholder groups.
• Present work to senior leadership; facilitate alignment sessions that drive decisions..
• Coach client designers through daily pairing; tailor enablement to individual strengths, gaps, and learning styles.
• Create psychological safety for teams to experiment, give constructive feedback, and continuously raise design craft.

Requirement

• Minimum 8+ years of experience across the full design lifecycle.
• User Centred Design mindset with experience in: user research, interaction design, visual design, prototyping, and post-launch iteration in a consultancy or client-facing context.
• Coaching: Proven experience enabling designers through pairing, workshops, or formal mentorship programs.
• Tools: Expert in Figma; proficient with prototyping tools and collaborative platforms; able to build and maintain design systems.
• Methods: Design Thinking, JTBD (Jobs-to-be-Done), Service Design, WCAG (WebContent Accessibility Guidelines) / inclusive design principles; evidence-based approach balancing qualitative and quantitative measures.
• Mindset: Empathy, User advocate; intellectually humble enough to kill your own designs when research points elsewhere; thrives in ambiguous consultancy environments.
• Familiarity with SG Gov Design System (SGDS), SHIP-HATS, or prior work with Singapore Government agencies will be a plus

We are representing our client (An established IT technology provider) to look for a highly experienced and strategic leader to head the Government Digital Solutions Business Unit (BU), overseeing the delivery of enterprise-grade digital solutions for Singapore’s Whole-of-Government (WOG) customers. This role requires a strong balance of strategic leadership, product management, and delivery excellence across enterprise software and platform solutions, as well as a deep understanding of enterprise software OEM partnerships (ServiceNow, SAS, Elastic, AWS, Azure, Google and more).

This role will drive the development of reusable solutions, oversee cross-functional teams, and ensure operational excellence while delivering on time, within budget, and to quality standards. This leader will also play a pivotal role in expanding partnerships with key enterprise software OEMs, ensuring seamless integrations and delivering AI-enabled solutions that support Singapore’s digital government vision.

Responsibility

Strategic Leadership & Product Management

• Lead the Govt Digital Applications BU with full P&L ownership, overseeing product strategy, innovation, and lifecycle management.
• Drive the development of enterprise-grade digital solutions, including workflow systems, portals, case management systems, and data platforms.
• Align product offerings with Singapore's digital government agenda and ensure compatibility with national frameworks (e.g. GCC, Zero Trust, IM8).
• Build, implement, and monitor product roadmaps, ensuring the BU delivers customer-driven outcomes.

OEM Partnerships & Enterprise Solutions Delivery

• Collaborate closely with enterprise software OEMs  to drive solution co-creation, integration, and licensing agreements.
• Oversee platform integrations and ensure alignment of OEM solutions with internal development and architecture standards.
• Ensure the delivery of solutions that are scalable, reusable, and modular, supporting government transformation goals.
• Monitor contract management and vendor engagement to ensure alignment between vendor commitments and delivery outcomes.

Programme Delivery Excellence

• Ensure all solutions are delivered on time, within scope, on budget, and meet quality standards.
• Provide leadership on complex enterprise deployments, addressing escalations and recovery actions when required.

People Leadership & Team Development

• Lead, mentor, and grow a high-performing team of product managers, enterprise architects, developers, and delivery leads.
• Foster a collaborative, innovative, and performance-driven culture.
• Build succession plans, drive continuous professional development, and ensure all team members are certified, qualified, and skilled in modern development methodologies and platforms.

Customer & Stakeholder Engagement

• Serve as a trusted advisor to senior government stakeholders and business units, ensuring that solutions align with their needs and strategic goals.
• Maintain relationships with external customers and strategic partners to ensure the business unit’s solutions deliver value.
• Act as the BU’s executive sponsor for key government engagements, ensuring proactive issue resolution and customer satisfaction.

Requirements

• Minimum 10+ years of proven leadership in enterprise software delivery, public-sector projects, or digital transformation.
• Strong track record in managing enterprise application platforms and complex multi-agency systems integration.
• Extensive experience in building and nurturing OEM partnerships with leading software providers.
• Demonstrated expertise in contract management, vendor negotiations, and large-scale programme delivery.
• Agile and DevSecOps certifications preferred (e.g., Scrum Master, SAFe, PMP).
• Experience in delivering AI-enabled solutions or cloud-based platforms is a plus.
• Strategic Leadership & Vision: Ability to define and execute long-term product and business strategies.
• Enterprise Governance & Delivery Assurance: Expertise in managing complex delivery pipelines and enterprise solution governance.
• Stakeholder Management: Skilled in managing high-level government relationships and large enterprise accounts.
• OEM Partnership Management: Strong experience working with enterprise software vendors, managing relationships, and co-developing solutions.
• People Leadership: Proven ability to build and lead high-performing, cross-functional teams.
• Results-Oriented & High Integrity: Demonstrated ability to drive business outcomes while maintaining accountability and transparency.