*Only native Singaporean will be considered*
Day 2 Operations DevSecOps Tech Lead
seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.
You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.
Key Responsibilities
Technical Leadership & Day 2 Operations
- Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs.
- Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems.
- Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies.
- Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions.
- Drive identification and remediation of technical debt, performance bottlenecks, and operational risks.
User & Access Management
- Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines.
- Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements.
Team Management & Delivery
- Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability.
- Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities.
- Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations.
Client Engagement & Governance
- Act as the primary Day 2 technical point of contact for client stakeholders.
- Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership.
- Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements.
Required Qualifications & Experience
Essential
- Minimum 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles.
- Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations.
- Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification.
- Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context.
- Solid understanding of IT service management practices covering service requests, change management, incident and problem management.
- Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment.
- Singapore Citizen.
Preferred / Advantageous
- Prior working experience within Singapore's public sector, government agencies, or defence organisations.
- Familiarity with Singapore Government security classification frameworks and data handling requirements.
- Working knowledge of data integration and ETL concepts; hands-on experience with tools such as Talend is a plus.
- Python scripting skills for operational automation, monitoring, or administrative tasks.
- Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity.
Day 2 Operations Scope
The team is responsible for the following steady-state operational activities across all managed platforms:
User Onboarding / Offboarding: End-to-end provisioning and deprovisioning of user access in accordance with IAM policies.
Service Requests (SRs): Fulfilment of routine service requests within agreed SLA timelines.
Change Requests (CRs): Assessment, planning, and execution of platform changes following the client change management process.
CVE Patching: Regular vulnerability scanning, prioritization, and patch application in compliance with client security directives.
Platform Upgrades: Planning and execution of OCP and application platform version upgrades (in collaboration with the technology vendor when required) with minimal service disruption.
Log Reviews: Routine review and analysis of platform and application logs to identify anomalies, errors, and potential security events; escalation of findings in accordance with client incident management procedures.
Leadership & Core Competencies
- Strong client-facing communication skills; ability to translate technical issues into clear business language for non-technical stakeholders.
- Demonstrated ability to lead multi-disciplinary teams under pressure, managing competing priorities across multiple concurrent workstreams.
- Proactive, ownership-oriented mindset with a strong commitment to service quality and continuous improvement.
- High degree of professionalism and discretion in handling sensitive government data and classified environments.
- Analytical and structured problem-solving approach; comfortable conducting root cause analysis and driving permanent fixes.
Security & Clearance
Given the nature of the client environment, the successful candidate must be a Singapore Citizen. Candidates will be required to undergo government security vetting and obtain a security clearance as a condition of engagement.
