Key Responsibilities:
Handle incoming calls, messages, and emails from customers.
Follow up with existing customers to ensure satisfaction and repeat business.
Process and track orders, returns, and exchanges.
Update payments and generating ..
Key Responsibilities:
Handle incoming calls, messages, and emails from customers.
Follow up with existing customers to ensure satisfaction and repeat business.
Process and track orders, returns, and exchanges.
Update payments and generating basic report
Maintain accurate customer records and update CRM system.
Resolve complaints promptly and professionally.
Support sales team with account management and event coordination when needed.
Have basic knowledge of shoppee and lazada
Requirements:
Minimum GCE ‘O’ Level / Diploma or equivalent.
1–2 years of experience in customer service or sales support preferred.
Good communication and interpersonal skills.
Able to multitask and work under pressure.
Proficient in Microsoft Office and basic computer skills.
Able to use microsoft excel with function like vlookup
Skills Needed:
Communication Skills – clear, polite, and confident in both spoken and written communication.
Problem-Solving Skills – ability to handle customer issues calmly and effectively.
Organizational Skills – able to manage multiple tasks and maintain accurate records.
Relationship Management – able to build trust and rapport with customers.
Teamwork – able to coordinate with sales, marketing, and operations teams.
