Total 2 job vacancies by Top One Service Pte. Ltd.

Key Responsibilities:

1. Customer Service & Engagement:

• Foster a warm and inclusive atmosphere where every guest feels welcomed and valued.

• Go the extra mile to ensure customer satisfaction, handling feedback and complaints promptly and professionally.

• Actively engage with guests, embodying curiosity to understand their preferences and create memorable experiences.

2. Outlet Operations Management:

• Oversee daily operations, ensuring smooth and efficient functioning of the restaurant.

• Maintain high standards of cleanliness, food quality, and ambiance, reflecting our genuine care for details.

• Monitor inventory levels and coordinate with suppliers for timely replenishment.

3. Team Leadership:

• Recruit, train, and motivate a high-performing team, fostering a positive and collaborative work environment.

• Lead with generosity, providing coaching, recognition, and support to team members.

• Conduct regular team briefings to align on goals and ensure excellent service delivery.

4. Back-of-House (BOH) Support:

• • Work closely with the kitchen team to ensure smooth food preparation and timely service.

• • Address BOH challenges, such as kitchen workflow, inventory management, and food

• quality control.

• • Uphold food safety and hygiene standards in compliance with regulatory requirements.

5. Financial Performance:

• Take ownership of the outlet’s P&L, analyzing revenue, costs, and profitability to ensure financial targets are met.

• Develop and implement strategies to drive revenue growth and cost efficiency.

• Demonstrate curiosity in analyzing sales reports and identifying opportunities for improvement.

6. Compliance:

• Ensure compliance with health and safety regulations, company policies, and operational standards.

Requirements:

• Proven experience as a Restaurant Manager or similar role in the F&B industry.

• Strong understanding of customer service principles and the ability to lead by example with authenticity and warmth.

• Proficient in managing an outlet’s P&L, with a focus on driving profitability.

• Excellent communication and interpersonal skills.

• A genuine passion for fostering a welcoming and inclusive environment.

• Curious and proactive approach to problem-solving and continuous improvement.

• Familiarity with inventory management and operational software is a plus.

Job Description

• Control and monitor the optimum food cost to yield the maximum amount of outlet profit and maximum guest satisfaction.

• Check that the quality of food prepared by staff meets the required standard and make necessary adjustments.

• Monitors food quality and quantity to ensure the most economical usage of ingredients.

• Assist in daily purchasing and receiving of goods and ensure the quality of goods delivered by suppliers.

• Follow Food & Beverage Safety and Hygiene policies and procedures and ensure proper storage methods.

• Plan monthly roster to ensure smooth operations and high productivity.

• Create new menu items and seasonal/ daily specials with the Executive Chef.

• Oversee the cleanliness, hygiene and maintenance of the kitchen and undertakes steps necessary to maintain the highest possible standard in this area.

• Manage the training functions and ensure all staff are certified in their position before taking charge of an area of responsibility.

• Monitor staff performance in all phases of job functions, ensuring that all procedures are carried out to restaurant standards, provide direct coaching when necessary.

• Attend monthly management meetings, holds daily briefings and receive feedbacks in the absence of the Executive Chef and communicate upwards to ensure a high level of staff satisfaction.

Job Requirement

• Possess leadership and management skills.

• Good knowledge and creativity in food planning and preparation.

• Hands-on individual who is willing to get involved and lead by example.

• Must be able to work on weekends and public holidays.

• At least 4 to 5 year(s) of working experience the related field is required for this position.