Toki Automation Pte Ltd was founded in 2019 by the same management team that founded Hakko Products, who brought Hakko soldering products to Southeast Asia. With Toki Automation Pte Ltd, we can better represent the expanding range of products from brands that are leaders in their respective specialised fields. We offer a wide range of products such as soldering/desoldering tools, laser & electronic equipment, fastening tools, as well as cleaning & coating products. Team Tokimeku is geared towards providing technology-driven, quality solutions to the advanced manufacturing industries in Southeast Asia.
Key Responsibilities
- Provide comprehensive technical support to customers, including installation, commissioning, troubleshooting, maintenance, calibration, and user training for the company’s product range.
- Prepare service quotations and ensure timely follow-up with customers.
- Generate clear, accurate, and timely service reports after each service activity.
- Deliver a positive and professional service experience to customers.
- Manage and support automation-related projects from implementation to completion.
- Perform application support and testing using the company’s products.
- Maintain accurate records of project pipelines, installed base, service cases, and contract usage.
- Carry out other ad-hoc duties as assigned by management.
- Be available for on-call or emergency support.
Requirements & Qualifications
- Diploma / Advanced / Higher / Graduate Diploma Engineering Electrical, Electronic, Mechanical, Mechatronic or equivalent.
- Proficient in English for effective communication with internal and external stakeholders.
- Ability to speak, read, and write Mandarin is preferred to support China-based customers.
- Minimum 3–5 years of relevant working experience in a similar role.
- Knowledge of SCADA, PLC, C++, Java, or related systems is an advantage.
- Prior experience in automation projects is an added advantage.
- Experience in troubleshooting laser-related equipment (e.g. laser cutting, laser welding) is preferred.
- Able to work independently as well as collaboratively within a team.
- Strong problem-solving, analytical, interpersonal, and organizational skills.
- Willingness to travel within Southeast Asia when required.
