Total 2 job vacancies by Teckwah Logistics Pte. Ltd.

Role Overview

This role requires strong operational ownership, attention to detail, and the ability to manage escalations independently. Must be comfortable handling cross-country coordination and ensuring documentation and billing accuracy without close supervision.

Key Responsibilities

1. Regional Operations Coordination

• Oversee daily order collections and deliveries across APJ country teams.

• Review and validate collection log forms before submission to ensure accuracy.

• Maintain Daily TAT reports and proactively identify shipment delays.

• Follow up with country teams on outstanding collections and deliveries.

• Communicate shipment updates and service disruptions to client in a timely manner.

2. Documentation & Quality Control

• Verify PODs, collection details, and supporting photos for discrepancies.

• Ensure documentation accuracy before submission to client.

• Raise discrepancies to country teams and ensure corrections are made.

• Maintain organised and audit-ready records.

3. RFQ & Quotation Management

• Respond to (Request for Quotation) RFQ queries within agreed SLA.

• Coordinate with country teams to prepare costings.

• Independently prepare Australia quotations for non-regional and standard requests.

• Issue final quotations after delivery completion and POD confirmation to client.

4. Billing & Invoice Verification

• Verify monthly billing reports and update Local Service Provider (LSP) cost records.

• Ensure all completed CRs are billed accurately.

• Conduct detailed invoice verification, especially for Australia accounts.

• Identify incorrect charges and coordinate with vendors to rectify discrepancies before payment submission.

5. Stakeholder Communication & Escalation Handling

• Respond to operational queries (order status, delivery details, escalations).

• Manage client expectations during shipment delays.

• Escalate issues appropriately, with proposed solutions where possible.

• Track open issues to closure.

6. System & Data Accuracy

• Support country teams on system-related issues (access, data retrieval, updates).

• Report data discrepancies to IT and follow through until rectified.

• Ensure accuracy of operational data (POD dates, asset quantity, etc.).

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or related field.

• 2-3 years of experience in regional logistics operations.

• Experience handling client communication and operational escalations.

• Strong experience in invoice verification and cost reconciliation.

• Proficient in Excel (pivot tables, reconciliation tracking, reporting).

• Able to manage multiple follow-ups with minimal supervision.

• Requires analytical thinking and proactive problem-solving.

Job Summary:

Responsible for managing customer-facing logistics operations and coordinating export shipments to ensure timely and accurate fulfilment. This role requires strong operational knowledge, the ability to communicate effectively with customers and forwarders, and the capability to manage shipment documentation and system transactions in a fast-paced logistics environment.

Duties/Responsibilities:

Customer & System Operations

• Perform PGI (Post Goods Issue) transactions in customer systems accurately and within required timelines.
• Process and monitor export orders to ensure compliance with customer SLA and operational procedures.
• Respond to customer email enquiries promptly and professionally.
• Maintain accurate shipment records and system updates.

Export & Shipment Coordination

• Arrange and coordinate overseas shipment bookings with freight forwarders and transport partners.
• Manage defective return shipments, including documentation, booking arrangements, and shipment tracking.
• Prepare and verify export documentation to ensure compliance with shipping and regulatory requirements.
• Track shipment status and proactively update customers on delivery progress.

Stakeholder Coordination

• Liaise closely with customers, freight forwarders, and internal warehouse teams to ensure smooth shipment execution.
• Resolve shipment issues, delays, or documentation discrepancies in a timely manner.
• Support continuous improvement of export and customer service processes.

Requirements:

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 2–3 years of experience in logistics operations, preferably in export or international shipment coordination.
• Experience working with customer systems (PGI transactions or order processing).
• Familiar with freight forwarding processes, export documentation, and shipment booking.
• Strong communication skills with the ability to handle customer-facing responsibilities.
• Able to work in a fast-paced operational environment and manage multiple tasks.