• Oversee and manage the designated Coffeeshop or Food Court and its operational and manpower planning
• Monitor and be responsible for sales performance of respective outlets
• Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies
• Ensure food safety regulations are followed as according to SFA’s policy
• Involve in investigation of issues relating to customer complain (Service and Product Quality)
• Attending to customers’ needs, complaints and enquiries
• Recruit, train, supervise and develop staff
• Perform related duties/tasks as required
Job Requirements
• With passion in working in F&B industry and its operational processes.
• Able to work on weekends and public holidays, 6-day work week.
• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
• Able to work independently and in a team.
• Excellent interpersonal skills with the ability to communicate with all level of employees.
• Good communication and interpersonal skills
• High initiative and positive attitude
