Total 3 job vacancies by Sysnet System And Solutions Pte. Ltd.

As a Senior IT Engineer , you will be responsible for managing and ensuring the stability, availability, and performance of the organization’s enterprise IT infrastructure, with a focus on systems, storage, backup, and disaster recovery operations.

• Manage and support enterprise IT infrastructure, including Windows/Linux servers and virtualization platforms (VMware / Hyper-V)
• Administer, configure, and maintain storage environments (SAN / NAS), including provisioning, monitoring, performance tuning, and capacity management
• Manage enterprise backup solutions such as Veeam, Commvault, or Veritas NetBackup
• Monitor backup jobs, investigate and resolve failures, and perform regular restore testing and recovery validation to ensure data integrity
• Support disaster recovery (DR) operations, including replication setup, failover/failback execution, and periodic DR drills/testing
• Ensure adherence to defined RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets, as well as data protection and compliance standards
• Perform proactive infrastructure monitoring, system health checks, patch management, and preventive maintenance activities
• Participate in incident management, troubleshoot infrastructure issues, and ensure timely resolution with minimal business impact
• Conduct root cause analysis (RCA) for major incidents and implement corrective and preventive actions (CAPA)
• Coordinate with internal IT teams, vendors, and external clients for support, escalation handling, and project implementation
• Maintain accurate and up-to-date technical documentation, operational runbooks, backup reports, and infrastructure records
• Support infrastructure optimization initiatives, including performance improvements, automation opportunities, and capacity planning
• Provide escalation support for complex technical issues beyond L2/L3 operational teams (Senior Engineer responsibility layer)

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

Roles & Responsibilities

-Handle day-to-day service requests and troubleshoot endpoint user devices.

-Process accounts relating to user on-boarding, off-boarding and internalmovement.

-Perform access management of users and account password reset.

-Act as level 1 AD and MS Office 365 administrator, and handle useradministrative tasks.

-Attend to user to solve reported IT issues within the stipulated SLA.

-Troubleshoot and resolve all hardware, operating system, software andapplication problems relating to desktops, notebooks, printers, mobile devicesand PC peripherals.

-Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).

-1st level troubleshooting for network issues and telephony system.

-Perform day-to-day monitoring of Client monitoring systems and follow up on ITinfrastructure and security alerts.

-Perform alert identification and correlation.

-Incident ticket logging, troubleshooting, and performing escalation to level 2engineers.

-Generate reports from the security monitoring systems and keep track of theremediation progress by the respective system owners.

-Install / Remove computer software and applications.

-Perform staging and deployment of new endpoint devices.

-Maintain updated patch status for all endpoint devices including OS updates,anti-virus updates and software updates.

-Manage asset inventory of all endpoint devices.

-Arrange and liaise with contractor/vendor for issues resolution.

-Perform timely escalation to Client’s Frontend Manager.

-Update documentation, processes and guidelines.

-Generate weekly and monthly reports.

-Be on standby and available to be activated to work location outside workinghours.

- Carry out any tasks assignedby Client’s Frontend Manager.

(Duties & Responsibilities are subject to change as per Project requirements)