Key responsibilities
- Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
- Conduct regular store visits to observe, evaluate, and provide feedback on performance.
- Identify individual learning needs and tailor coaching strategies accordingly.
- Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
- Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
- Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
- Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand’s app at the point of sales, as well as track conversion rates.
- Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
- Set and track individual and store sales goals, providing support and motivation to achieve targets.
- Implement strategies to drive sales and increase market share within the assigned territory.
- Monitor and analyze competitor activity and market trends.
- Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
- Collaborate with retail partners to execute successful in-store events and promotions.
- Address and resolve customer service issues effectively.
- Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
- Manage event logistics, including staffing, merchandising, and inventory.
- Track and analyze event performance to measure ROI and identify areas for improvement.
- Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
- Prepare and submit regular reports to management on performance and progress.
- Manage a budget for training materials and events.
- Manage inquiries related to the brand’s app and beauty tech devices and software.
- Manage and assist with customer service inquiries.
What we're looking for
- Minimum 3 years' experience in a beauty or retail training/coaching role
- Strong knowledge of the beauty industry, including current trends, products and selling techniques
- Excellent communication and interpersonal skills, with the ability to effectively train and motivate a team
- Excellent communication, interpersonal, and presentation skills.
- Problem-solving mindset and the flexibility to adapt to changing priorities
- Passion for delivering exceptional customer service and building long-lasting relationships
- Ability to travel frequently within the assigned territory.
- Proficient in Microsoft Office suite and comfortable using digital tools and platforms
What we offer
- Comprehensive health and wellness benefits, including medical insurance
- Ongoing training and development opportunities to enhance your skills and advance your career
- Vibrant, collaborative work environment with a focus on work-life balance
- Opportunity to work with a dynamic team and contribute to the growth of a leading beauty retailer
5 Days Work Week (Monday to Friday)
Weekends and PH Off
Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg
(NOTE: The following information should be Included in the Resume. Thank you)
- Date of Availability
- Detailed Job Scope
- Reason for Leaving for All Employments
- Salary Expectation
Shortlisted candidates will be notified for an interview.
MOM License: 09C3018
