Shape the Future of Health with Us
Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.
Responsibilities:
- Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on-site and remote) to end users for hardware, software, network, and application-related issues.
- Provide daily support for the Group’s IT infrastructure, including desktops/laptops, network, telephone, security, business applications, and system reliability.
- Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.
- Support deployment and management of software applications and solutions for both new and existing users.
- Assist in system performance monitoring to ensure stability and uptime.
- Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.
- Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.
- Track and manage IT inventory, including procurement, deployment, and audits of IT assets.
- Troubleshoot issues related to Windows 10/11 (boot errors, updates, user profiles, etc.) and end-user devices (laptops, desktops, printers, IP phones, softphones).
- Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.
- Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).
- Recommend improvements to existing IT processes, SOPs, and work instructions.
- Provide ad-hoc and after-hours IT support during outages, system upgrades, or preventive maintenance when required.
Qualifications and Requirements:
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
- At least 2–3 years of relevant hands-on experience in IT support, preferably in a corporate environment.
- Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end-user support.
- Proficient in IT ticketing systems, asset management, and service documentation.
- Familiarity with LAN/Wi-Fi network troubleshooting and basic network support.
- Working knowledge of IT security awareness, antivirus solutions, and data protection measures.
- Proficient in Windows 10/11 administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
- Self-motivated, proactive, and able to manage multiple tasks effectively.
- Strong interpersonal and communication skills with a customer-service mindset.
