Total 148 job vacancies by Sourceo Pte. Ltd.

Job Expectations

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
  
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  
• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
  
• Conduct spot checks on outlets in the absence of the Outlet Manager.
  
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  
• Proficient in Opera PMS or other hotel management systems.
  
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  
• Strong leadership, communication, and problem-solving skills.
  
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
  
• Well-groomed and professional in appearance and demeanor.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  
• Make courtesy calls to guests
  
• Requisite and keep stock of promotional materials for daily operations
  
• Ensure efficient and courteous services in baggage, transport handling and general enquiries
  

Requirements

• O-Level or equivalent
  
• Willing to perform rotating shifts
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of Opera will be advantageous
  

Available Location: 

• Orchard Rendezvous Hotel

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. 

• Handle all reservations received timely and accurately according to established SOPs.
  
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
  
• Maintain up-to-date information on all hotel-related information including promotions.
  
• Utilize upselling techniques to maximize revenue opportunities.
  
• Ensure proper filing and recording of all correspondence.
  
• Ensure compliance with the department’s policies and procedures.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in any field
  
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
  
• Knowledge in Property Management System will be an advantage
  
• Proficient in MS Office, email system, reservations system will be an advantage
  
• Display high level of customer service
  
• Possess strong communication and administration skills
  
• Able to adapt in a fast-paced environment.
  
• Able to work independently as well as a team
  
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Responsibilities

1. Corporate Strategy
   

• • Strategy Formulation & Execution: Collaborate with the Business Units to drive the Group’s Annual Strategy Cycle. Work with Senior Management team to define growth targets and capital allocation priorities with Business Units, synthesising inputs into the Annual Strategic Plan.
    
  • Strategic Initiatives: Partner with Senior Management and Business Units heads in execution of the approved Corporate Strategy, working together with Business Units to deliver meaningful and high-impact strategic work, including feasibility studies for new sectors/ market entry, group-level M&A, and strategic partnership negotiations.
    
  • Reporting: Create and prepare monthly and quarterly reports/ presentations to update Senior Management and Board. Create high-impact presentations to support the Senior Management and Board in decision-making.
    

1. Fund Management
   

• • Capital Raising Execution:  Support the fundraising process for the Group’s growing Private Capital platform, while building strong networks with market players, investors and partners. Manage the investor pipeline, oversee the virtual data room (VDR), and coordinate roadshows for new PBSA/Hospitality funds.
    
  • Marketing Collateral: Prepare marketing materials, including the Private Placement Memorandum (PPM), Teasers, and Pitchbooks. Synthesise investment highlights into compelling narratives for LPs.
    
  • DDQ & Queries: Own the Due Diligence Questionnaire (DDQ) database. Coordinate with internal teams to provide accurate, timely, and compliant responses to LPs.
    
  • KYC/AML Oversight: Oversee the investor onboarding process with service providers, ensuring robust AML/CFT and Source of Wealth checks are completed.
    
  • Fund Operations Management: Oversee the capital call and distribution process to ensure efficient cash flow management and accurate LP equalisation.
    
  • Investor Reporting: Prepare quarterly performance reports and investor newsletters, ensuring LPs receive updates on fund performance and portfolio strategy.
    

1. Portfolio Management & Investment Oversight
   

• • Investment Gatekeeping (QA): Review and stress-test financial models and materials submitted by Business Units. Validate assumptions, check return calculations, and ensure alignment with the investment strategy before IC submission.
    
  • IC Process Management: Manage the Investment Committee process. Ensure IC papers submitted by BUs are comprehensive, standardised, and institutional-grade.
    
  • Fund-Level Modelling: Build and maintain Fund-level models to track aggregate returns, forecast promote/carried interest, and analyse the impact of new acquisitions on the overall Fund.
    

1. Other Responsibilities
   

• • Undertake any other duties assigned by superiors diligently and professionally.
    

Requirements

• Bachelor’s degree in Finance, Economics, Real Estate, or a related field. CFA or CA/CPA designation (Or working towards designation) preferred.
  
• 4–7 years of relevant experience in Investment Banking, Private Equity, Real Estate Fund Management, or Corporate Strategy in a Real Estate Developer is preferred.
  
• Demonstrated experience in a fundraising process (PPM creation, DDQ management, LP interaction), ideally within a real estate context.
  
• Strong Excel skills, especially in dealing with synthesising large data sets and scenarios modelling.
  
• Resourceful, self-motivated and possess strong problem-solving capabilities. Strong  organisational and multi-tasking skills required to lead and participate in several projects.
  
• Comfortable reviewing and commenting on commercial terms in legal documents (LPAs, SHAs, Loan Agreements).
  
• Strong written and visual communication skills. Ability to build high-impact PowerPoint presentations for Senior Management, Board, and Investor audiences.
  
• Experience in preparing board-level presentation materials or exposure to Listed Company reporting cycles is a strong advantage
  

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Sentosa Cluster: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa

Responsibilities

• Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
  
• Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
  
• Acquire new sales leads/ prospects and establish new accounts to grow account/ client base.
  
• Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly.
  
• Achieve various monthly sales targets set to meet overall cluster budget.
  
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
  
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable.
  
• Compliance with statutory regulations and internal guidelines/ SOPs.
  
• Follow up with clients whose payments are outstanding and long overdue.
  

Requirements

• Diploma or Degree in Sales and Marketing.
  
• At least 3 - 5 years of relevant experience in hospitality industry.
  
• Excellent communication, interpersonal, networking and organisational skills.
  
• Strong negotiation and presentation skills.
  
• Able to work well under pressure in a fast paced environment.
  
• Self-motivated, team player, result oriented individual with strong business acumen.

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA. 

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Assist in annual budgeting and quarterly management reports for commercial premises
  
• Collaborate with the property manager to uphold operational excellence across commercial premises
  
• Collaborate with marketing agents for the effective leasing of the commercial premises
  
• Ensure compliance with internal controls, corporate policies, and statutory requirements
  
• Support lease management activities, including drafting, reviewing and issuing lease documentation
  
• Ensure proper documentation, archival, and implementation of processes for the smooth operation of lease management activities
  
• Maintain accurate and organized lease records, ensuring proper documentation and archival to facilitate smooth operations
  
• Update and manage tenancy information in SAP and other relevant databases to support reporting, payment processing, and arrears tracking
  
• Facilitate in property tax matters including liaising with property tax agent for the assessment of annual values, raising objections, preparation of schedules, statements and reconciliations for all properties.
  
• Support in asset enhancement initiatives and facilitate capital expenditure planning and execution
  
• Evaluating and executing sustainability initiatives which align with the Company’s sustainability goals
  
• Support in procurement administration, proper recording, and archival of procurement documents
  
• Contribute to digitalisation and process improvement initiatives aimed at enhancing operational efficiency and effectiveness 
  

Requirements

• Degree in Business Administration, Real Estate or a related discipline, with at least 3 years of relevant experience in lease management, property administration or asset management
  
• Strong communication and interpersonal skill to collaborate with stakeholders
  
• Meticulous, resourceful, independent and able to work proactively towards problem solving
  
• Good working knowledge of MS Excel and SAP and other property management systems would be advantageous
  
• Demonstrated ability to manage documentation, ensure compliance and support process improvement initiatives 
  

Responsibilities

• Maintain tunnel washer, washer extractor and dryers to keep laundry machinery and equipment in operational condition.
  
• Troubleshoot and repair inoperative machines.
  
• Provide support and assistance by responding appropriately to repair situations, assessing the problem, and taking the appropriate action.
  
• Perform preventative maintenance and cleaning of machine ductwork and related equipment.
  
• Maintain an inventory of tools and supplies necessary for the completion of repairs, and keep tools in good condition.
  

Requirements

• Minimum NITEC in Electrical Engineering / Mechanical Engineering or equivalent.
  
• General mechanical, diagnostic, and troubleshooting abilities.

Operations Executive

Responsibilities

Conduct regular inspections of the property including but not limited to all common areas, equipment, public walkways, external facade

Vet and submit recommendations on tenants fitting out works

Handle all incident/ complaint reports involving public or tenants

Ensure consistency and compliance with regulation set by authorities

Plan and implement building preventive/ maintenance programmes, and M&E plant and equipment maintenance programmes

Participate in feasibility studies, spatial and technical coordination on prospects’ requests for new or existing malls.

Review contract specifications such as cleaning, security, landscaping and make recommendations of upgrading standards

Prepare estimates for repair works, invitations for quotations, recommendations of award, and supervision of completed works

Prepare annual maintenance/expenditure budget.

Requirements

Degree in Building, Real Estate or Business

Minimum 3 years of relevant experience in property management

Strong communication and interpersonal skills with a service-oriented mindset

Able to work independently

Fire Safety Manager certification will be advantageous

Responsibilities

• Offer guests an enjoyable, expertly served beverage/dining experience.
  
• Conforming to hotel standards of excellence for quality, professionalism and friendliness.
  
• Review basic banquet event orders and follow up on all special requests.
  
• Complete opening and closing side work as assigned and have all tables set according to standards.
  
• Anticipate and service of guests’ requirements before requests.
  
• Serve and clear food and beverage items in an unobtrusive and professional manner.
  
• Assist in doing the opening and closing beverage inventory during their respective shift.
  
• Organize and be responsible for final set-up arrangements.
  

Requirements

• O-Level or equivalent
  
• At least 1 year of relevant experience in banquet or hospitality industry
  
• Willing to work rotating shifts, weekends or Public Holidays

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Conduct regular inspections of the office premises, including but not limited to all common areas, equipment and meeting rooms.
  
• Review contract specifications and make recommendations of upgrading standards.
  
• Procure and maintain office systems, furniture, equipment, and appliances.
  
• Prepare estimates for repair works, invitations for quotations, recommendations of award, and supervision of completed works
  
• Update inventory of office equipment and supplies in the respective tracking systems or applications.
  
• Handle all incident/ complaint reports involving public or tenants.
  
• Set up meeting rooms according to user requirements.
  
• Prepare annual maintenance/expenditure budget
  

Requirements

• Degree in Building, Real Estate or Business, preferably with 3 years of relevant experience in property management
  
• Strong communication and interpersonal skills with a service-oriented mindset
  
• Ability to work independently

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  
• Approach any additional tasks assigned by superiors diligently and professionally.
  

Sentosa Cluster

• Oasia Resort Sentosa
  

Requirements

• Minimum completion of PSLE or its equivalent.
  
• Able to work rotating shifts, weekends and Public Holidays.
  
• Positive attitude with an outgoing personality and good communication skills.
  
• Those without experience are welcome to apply.

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Clean and prepare guest rooms/serviced apartments and public areas, including making beds, dusting, vacuuming, sanitising, and restocking amenities.
  
• Maintain overall cleanliness of hotel/ serviced apartment, including corridors, carpets, service lift landings, furnitures, pantries, and other common areas.
  
• Restock and organize housekeeping trolley and supplies.
  
• Handle guest requests promptly and courteously, including collecting/returning room service trays, delivering amenities, and managing guest laundry and linen.
  
• Report maintenance issues, room discrepancies, safety hazards, and lost & found items promptly according to standard operating procedures.
  
• Ensure proper handling of master key during sign-in and sign-out to maintain security.
  
• Perform periodic deep-cleaning (e.g. curtain changes, high dusting, stainless steel polishing, carpet shampooing) and special projects (e.g. stock-taking, setting up show flat) to ensure the utmost comfort and safety for guests.
  
• Adhere to grooming, safety, and hygiene standards, and perform other duties assigned by supervisor.
  

Requirements

• Willing to work rotating shifts, weekends and public holidays.
  
• Team player with positive attitude and ability to work under pressure in a fast-paced environment.
  
• Prior housekeeping or hospitality experience preferred.
  

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. 

• Handle all reservations received timely and accurately according to established SOPs.
  
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
  
• Maintain up-to-date information on all hotel-related information including promotions.
  
• Utilize upselling techniques to maximize revenue opportunities.
  
• Ensure proper filing and recording of all correspondence.
  
• Ensure compliance with the department’s policies and procedures.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in any field
  
• Knowledge in Property Management System will be an advantage
  
• Proficient in MS Office, email system, reservations system will be an advantage
  
• Display high level of customer service
  
• Possess strong communication and administration skills
  
• Able to adapt in a fast-paced environment.
  
• Able to work independently as well as a team
  
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Responsibilities

• Chauffeurs CEO and his family in a comfortable, safe and efficient manner.
  
• Be aware of road and traffic conditions and suggest alternative routes when neccessary
  
• Ensures that car is clean and well-maintained at all times
  
• Ensures timely vehicle maintenance, either directly or indirectly through third party service providers
  
• Be punctual and safety conscious at all times
  
• Carry out other duties assigned from time to time
  

Requirements

• Possess valid Class 3 license with clean and safe driving record
  
• Minimum 3 years of relevant experience with continental cars
  
• Good grooming and personal hygiene
  
• Able to start work at 7.30am and work overtime; including weekends and Public Holidays where necessary
  
• Upholds strict level of confidentiality
  
• IT savvy (E.g knowledge of using GPS for navigation/ Google Maps, Whatsapp or any other mobile applications)
  

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Operational Oversight: Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  

• Team Supervision: Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and project a positive corporate image to guests.
  

• Guest Service: Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  

• VIP Management: Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms, and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  

• Administrative Duties: Check the Logbook for messages and follow-up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints.
  

• Reporting & Coordination: Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  

• Security & Safety: Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  

• Financial Duties: Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  

• Staff Development: Take charge of training all reception staff members, including planning, organizing, and conducting on-the-job training.
  

• Outlet Supervision: Conduct spot checks on outlets in the absence of the Outlet Manager.
  

• Revenue Optimization: Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  

• Emergency Response: Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  

• General Support: Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Education: Minimum Diploma in Hospitality, Tourism, or related field.
  

• Experience: At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  

• Technical Skills: Proficient in Opera PMS or other hotel management systems.
  

• Certifications: Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  

• Soft Skills: Strong leadership, communication, and problem-solving skills.
  

• Aptitude: Service-oriented with the ability to handle guest feedback and operational issues effectively.
  

• Professionalism: Well-groomed and professional in appearance and demeanor.
  

• Flexibility: Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  

• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures.
  

• Establish contacts with house guests/long-staying guests and renders assistance when necessary.
  

• Make courtesy calls to guests.
  

• Requisite and keep stock of promotional materials for daily operations.
  

• Ensure efficient and courteous services in baggage, transport handling and general enquiries.
  

Requirements

• O-Level or equivalent.
  

• Willing to perform rotating shifts.
  

• Positive attitude with outgoing personality and good communication skills.
  

• Experience in hospitality and knowledge of Opera will be advantageous.
  

Available Location: Oasia Hotel Novena

Responsibilities

Portfolio: Orchard Rendezvous Hotel, Rendezvous Hotel Singapore, Vibe Hotel Singapore Orchard and Quincy Hotel.

• Promote the property through networking, cold calling, site inspections and presentations.
  

• Manage bookings for individual and group businesses.
  

• Implement sales strategies to achieve revenue targets and profitability.
  

• Respond promptly to all telephone and walk-in enquiries about events and catering space.
  

• Conduct tours of the property with event planners and potential guests/customers.
  

• Update the operations of the property, market trends and competition.
  

• Hunt for new sales leads.
  

Requirements

• Bachelor’s degree / Diploma in Hospitality Management or related field.
  

• 0–4 years of catering sales and event management experience.
  

• Ability to manage and support catering accounts and events.
  

• Strong negotiation and communication skills.
  

• Knowledge of hospitality CRM and catering systems.
  

• Assist in preparing proposals, contracts, and event orders.
  

• Good organizational and time management skills.
  

• Ability to build and maintain client relationships.
  

• Event coordination and on-site support.

Responsibilities

Reporting Structure:

Reporting to the Area Director of Revenue Management, you will be part of a performance-driven revenue management team that manages serviced residences and hotels in Singapore.

Role Purpose:

In your role, you will support the Area Director and Area Revenue Manager by leading the analytics and insight generation agenda for the Serviced Residences portfolio. You will transform raw data into actionable intelligence through dashboards, analysis, and forecasting, empowering the team to make informed and forward-looking decisions revenue decisions.

1. Analytics & Insights

• Design, develop, and maintain BI dashboards that integrate booking pace, demand signals, segment mix, and market benchmarks.
  

• Provide variance analysis across key KPIs ($ADR$, $RevPAR$, Occupancy, channel mix, segment contributions).
  

• Analyze LOS (Length of Stay) patterns, segment mix, and demand trends to identify risks and opportunities.
  

• Conduct scenario modelling (e.g., impact of group bookings, seasonal promotions, segment displacement).
  

• Proactively highlight anomalies and emerging risks to the Area Director of Revenue Management and Area Revenue Manager.
  

2. Forecasting & Budgeting

• Build and maintain forecast models tailored to SR/RS portfolio, using analytical insights to strengthen accuracy.
  

• Provide forecast inputs to budget cycles, renewal decisions, and portfolio planning.
  

3. Process & Automation

• Identify manual reporting tasks suitable for automation, implementing streamlined solutions.
  

• Standardize reporting templates and ensure consistency across the portfolio.
  

• Collaborate with IT and corporate teams on BI enhancements, ensuring dashboards evolve with business needs.
  

4. Strategic Support

• Provide analytical support for revenue meetings, management reports, and commercial reviews.
  

• Translate analytical findings into insights to support tactical and strategic decision-making.
  

• Partner with Sales and Marketing teams by quantifying outcomes of promotions, contracts, and campaigns.
  

Objectives & Impact

• Elevate revenue reporting by increasing analytical depth with robust analytics and forward-looking insights.
  

• Provide actionable insights to the Area Director and Area Revenue Manager to stay ahead of market shifts.
  

• Continuously improve efficiency by reducing manual effort through automation, standardization, and process improvements.
  

• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Degree in Business, Finance, Hospitality, IT or related discipline.
  

• No experience is required.
  

• Good analytical and numerical skills with the ability to interpret data and derive actionable insights.
  

• Proficient in Microsoft Excel (pivot tables, lookups, scenario modelling, automation techniques).
  

• Familiarity with BI and visualisation tools (e.g., Power BI, Tableau) and hotel systems (HMS, PMS/CRS, RMS) will be an advantage.
  

• Good understanding of revenue management concepts including segmentation, channel mix, displacement analysis, and forecasting.
  

• Good presentation skills with the ability to simplify complex analysis into clear recommendations.
  

• Detail-oriented and proactive, with the ability to identify anomalies and trends.
  

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
  
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  
• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
  
• Conduct spot checks on outlets in the absence of the Outlet Manager.
  
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  
• Proficient in Opera PMS or other hotel management systems.
  
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  
• Strong leadership, communication, and problem-solving skills.
  
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
  
• Well-groomed and professional in appearance and demeanor.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Village Cluster

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Responsibilities

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The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel