Total 4 job vacancies by Sish Institute Pte. Ltd.

Reports to CEO / Executive Director and management on student administrative matter. Responsible for ensuring the institution complies with regulatory requirements such as the SkillsFuture Singapore frameworks (EduTrust & ERF), while overseeing the Registrar’s Office to ensure accurate student records, academic processes, and audit readiness.

This role acts as the bridge between compliance, academic operations, and management reporting.

1. Quality Assurance & Compliance

• Act as Management Representative (MR) for EduTrust compliance
• Ensure adherence to Private Education Act (PE Act), EduTrust Certification Scheme, Enhanced Registration Framework (ERF)
• Lead preparation of Policy & Operations Manuals (POMs), Corrective Action Plans (CAPs), Audit documentation
• Conduct internal audits & management review meetings
• Track regulatory updates and ensure implementation across departments
• Drive continuous improvement of Quality Management System (QMS)

2. Registrar Office Management

• Oversee full student lifecycle administration:
• Enrolment / contracts
• Attendance tracking
• Academic progression
• Graduation & certification
• Ensure accuracy and integrity of student records
• Approve transcripts, reports, and official documents before release
• Manage timelines for:
• Academic reporting cycles
• Examination records
• Student status reporting

3. Documentation & Data Governance

• Maintain proper document control system (versioning, retention)
• Ensure audit-ready records at all times
• Ensure compliance with PDPA
• Monitor data accuracy across systems (e.g. CRM/SIS)

4. Policy Development & Process Improvement

• Develop and review - Academic policies, SOPs for Registrar & QA processes
• Standardise workflows across departments
• Identify gaps from audits and implement improvements
• Use data insights to improve student experience and compliance standards

5. Staff Training & Stakeholder Support

• Conduct internal training on EduTrust requirements and Compliance procedures
• Guide departments on audit readiness
• Liaise with regulators, auditors, and external stakeholders

Requirements

• Bachelor’s Degree (Business / Education / Management)
• 5–7 years in:Education administration / RegistrarQuality assurance / compliance
• Strong knowledge of:EduTrust & ERFPrivate Education Act
• Skills - Audit & documentation, Analytical & detail-oriented, Policy writing, Stakeholder management

Reports to Associate Dean.

When you are assigned to work on a project, the Project Leader isyour Superior, and you will report to your Project Leader. The Project Leaderwill also carry out the appraisal base on your performance.

Academic Planning & Operations

• Ensure timely issuance and distribution of timetables, lecturer deployments, and administrative tasks pre and post term.
• Ensure lecturers complete their administrative processes pre and post modules.
• Maintain, update and administer the LearningManagement System (LMS), and content update for all modules.
• Coordinate examination processes - compileexamination papers, obtain exam board approval on exam markings, resultsposting and audit compliance.
• Conduct academic audits and compile reports onmodule / exam outcomes.
• Develop, implement and maintain policies and processes in alignment with SkillsFuture Singapore (SSG) requirements.

Strategic Academic and Curriculum Support

• Assist faculty and external stakeholders in curriculum design, review, and innovation.
• Support effective pedagogies, educational technologies, and AI-enabled learning initiatives.
• Contributeto academic strategy and participate in cross-functional projects.
• Support SISH Student Council, lead student intervention processes and assist in school functions, activities and events.
• Record and report all activities to management on amonthly basis.
• Other academic-related administration or activitytasks that may be assigned by the Associate Dean.
• Collaborate with other SISH members on tasksassigned by the Associate Dean.

Others

• Assist in other duties / responsibilities assigned by the Management from time to time.
• An employee is expected to work above and beyond his / her working hours to meetthe requirements of his / her work responsibilities.
• This Job Description serves as a generalguideline and is not limited to the work scope outlined above. It is subject toreview and may be amended at the sole discretion of the Company, without priornotice, in accordance with organisational requirements and operational needs.

Key Performance Indicators

• Minimum80% Passing Rate per Module (first attempt)
• Minimum Score of 3.5 in End-of-Module Student Satisfaction Survey
• Satisfactory Rating in Individual Lesson Observation
• Review of the allocated Department Work Plan

Job Description

• Support day-to-day administrative operations within the Sales Department.
• Manage and maintain sales-related documentation, contracts, and correspondence.
• Coordinate and schedule meetings, appointments, and follow-ups for the Sales team.
• Provide consultation services to students, recruitment agents, and corporate clients regarding:
  - Admissions procedures
  - Program advancements
  - Instalment plans
  - Enrolment requirements
  - Other professional program offerings
• Deliver high-quality customer service to walk-ins, phone inquiries, emails, and other communication platforms.
• Conduct market research to identify new student recruitment sources and potential markets.
• Assist in preparing sales action plans, identifying target accounts, and projecting enrolment goals.
• Manage and achieve assigned student recruitment targets.
• Collaborate with external marketing agencies to plan and execute recruitment campaigns on social and digital platforms.
• Maintain accurate and updated databases, ensuring timely follow-ups and service standards.
• Provide regular feedback on market trends, competitor activities, and recruitment performance.
• Organise and support recruitment activities, events, and educational exhibitions.
• Monitor the performance of campaigns and on-site events.
• Utilize CRM systems to manage leads, follow-ups, and customer interactions.
• Perform other duties as assigned by the Management.

Job Requirements

• Minimum 1 year of working experience in a relevant industry, preferably in education, sales, or customer service.
• Diploma or Degree in any discipline.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office and CRM tools.
• Detail-oriented with strong organizational and time-management skills.
• Willing to travel locally for events or exhibitions, if required.