As a Shore Excursion Senior Coordinator, you will plan, coordinate, and oversee shore excursion programs across all ports of call, ensuring high-quality guest experiences, operational efficiency, and strong vendor performance in line with cruise schedules.
Job Responsibilities
1. Shore Excursion Planning & Development
Design and develop shore excursion programs for various destinations aligned with guest profiles and itinerary requirements
Source, evaluate, and propose new tour concepts to enhance guest experience and revenue opportunities
Ensure all excursions meet safety, quality, and compliance standards
2. Operations & Execution
Coordinate end-to-end execution of shore excursions, including scheduling, logistics, and capacity planning
Prepare and verify tour manifests, timing, and operational readiness prior to vessel arrival
Monitor on-ground operations to ensure smooth tour dispatch and return within cruise schedules
3. Vendor & Port Coordination
Liaise with local tour operators, transport providers, and port agents to secure services and confirm arrangements
Negotiate competitive rates and manage contracts with vendors
Evaluate vendor performance and address service gaps or operational issues
4. Onboard & Cross-Functional Collaboration
Work closely with onboard teams to align excursion operations with guest needs and cruise itineraries
Work closely with cross-functional teams to align operational requirements and provide briefings on shore excursion activities.
Provide operational updates and support during port calls
5. Guest Experience & Service Recovery
Monitor and analyse guest feedback related to shore excursions
Escalate service gaps and operational issues to management and suppliers, ensuring timely resolution and service recovery
Support continuous improvement of excursion offerings based on guest insights and trends
6. Cost Control & Revenue Optimization
Monitor excursion performance, including revenue, participation rates, and profitability
Identify opportunities to optimize pricing, packaging, and tour offerings
Ensure cost control while maintaining service quality
7. Compliance & Documentation
Ensure all tours comply with local regulations, safety requirements, and company policies
Maintain accurate documentation, contracts, and operational records
Support audits and reporting requirements
8. Administration & Reporting
Manage end-to-end administrative processes related to shore excursion operations
Prepare and submit weekly and monthly operational and performance reports
Coordinate and process vendor payments in accordance with company policies
9. Others
Perform any other ad-hoc duties as assigned by management
Frequent cruising and port visits are required to manage and oversee shore excursion delivery on-site.
Flexibility to work on weekends and public holidays is essential to support vessel schedules and tour operations.
Job Requirements
- Experience in a similar role within the travel and tourism industry; cruise experience will be an advantage.
- Knowledge of cruise operations, itineraries, and shore excursion planning will be beneficial.
- Good communication, interpersonal, and customer service skills.
- Proficient in Microsoft Office applications (Microsoft 365 including SharePoint, Word, Excel and PowerPoint).
- Able to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving and organisational skills.
- Frequent travel and cruising is required to support operational needs.
- Required to work on weekends and public holidays based on operational needs.
