Total 2 job vacancies by Revochem Industries Pte. Ltd.

Roles & Responsibilities

• Handle full set of accounts for the company.
• Recording Transactions: Create journal entries and maintain the general ledger.
• Managing Accounts: Oversee accounts payable (AP), accounts receivable (AR), and payroll.
• Financial Reporting: Prepare the profit and loss statement (P&L) in a timely manner, as well as the balance sheet and cash flow statement.
• Reconciliation: Regularly reconcile bank statements with company records to ensure accuracy and detect discrepancies. Balance accounts to confirm that records match and correct any errors.
• Compliance and Audit: Ensure compliance with relevant accounting standards and regulations (e.g. GST submission, IRAS, ACRA, CPF and MOM). Prepare for audits by maintaining organized records and documentation.
• Financial Analysis: Analyze financial data to provide insights into performance, budgeting, and forecasting, supporting strategic decision-making based on financial health and trends.
• Other ad-hoc duties as assigned by the director.

Requirements

• Degree in Accountancy/Finance, ACCA, CA/CPA or equivalent qualification
• Minimum 1-3 years of relevant experience
• Candidates with audit experience would be an advantage
• Able to plan, organize and take initiative to meet job objectives and deadlines independently

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East