Our client is a top-tier cyber consulting and incident response company, working with organizations worldwide to proactively build their cyber resilience, and to respond to and defeat cyber attacks. Sygnia is a trusted advisor of IT and security teams, senior managements, and boards of top organizations, including Fortune 100 companies. It is currently seeking an experienced and highly capable MDR
Site Manager to lead the daily operations of one of our global MDR regional hubs. In this pivotal role, you will oversee operational performance, develop
and mentor on-site teams, ensure exceptional service delivery to regional
clients, and drive alignment with Sygnia’s global MDR strategy.
Success in this role requires strong leadership, deep cybersecurity expertise, and the ability to excel in a fast-paced, multi-client operational environment.
Main Responsibilities:
- Oversee day-to-day MDR site operations, ensuring shift readiness, alert triage quality, incident handling, and KPI tracking.
- Maintain full analyst coverage aligned with alert volumes, client SLAs, and regional workloads.
- Lead local resource planning, capacity management, and operational optimization based on data-driven insights.
- Manage Monitoring Team Leaders and Customer Success Managers, including hiring, onboarding, coaching, and professional development.
- Cultivate a high-performance culture built on proactivity, excellence, and accountability.
- Provide technical guidance during critical security incidents and ensure adherence to best-practice investigative methods.
- Maintain deep awareness of emerging threats, evolving risks, and client-specific security contexts.
- Serve as the primary point of contact for regional clients, ensuring high-quality service delivery and incident lifecycle management.
- Partner with global Customer Success and Sales teams on escalations, QBRs, and client relationship-building.
- Translate Sygnia’s global MDR strategy into effective regional execution and continuous operational improvements.
- Identify gaps and enhancement opportunities across people, process, and technology, and drive local implementation.
- Collect analyst and client feedback and convert it into actionable feature requests for the Velocity platform in collaboration with Product and Engineering.
- Represent the regional site in global MDR leadership forums and ensure smooth cross-site collaboration, alert continuity, knowledge sharing, and shift handovers.
Requirements:
- 4+ years of experience in cybersecurity roles (MDR, SOC, IR, or similar).
- 2+ years of experience in team leadership within a high-tempo operational environment.
- Strong familiarity with SIEM, MDR platforms, and monitoring technologies.
- Proven analytical, operational, and data-driven decision-making skills.
- Demonstrated experience managing clients, leading QBRs, and handling escalations.
- Excellent English communication skills (written and spoken); regional language proficiency required.
- Experience working across time zones, regions, and multicultural environments.
- High emotional intelligence and ability to lead both technical and client-facing teams.
We regret that only shortlisted candidates will be notified.
EA License No.: 08C3209
Registration No.: R1101742
