Key ResponsibilitiesCustomer ExperienceGreet and welcome customers with a friendly, genuine attitudeTake orders accurately and confidently explain menu items Make thoughtful recommendations to enhance customer experienceHandle customer feedback and r..
Key Responsibilities
Customer Experience
Greet and welcome customers with a friendly, genuine attitude
Take orders accurately and confidently explain menu items
Make thoughtful recommendations to enhance customer experience
Handle customer feedback and resolve issues promptly and professionally
Service Operations
Serve food and beverages efficiently and correctly
Ensure tables are cleared, cleaned, and reset quickly
Maintain cleanliness and organisation of the service area at all times
Assist in managing queue flow during peak hours
Cashiering & Orders
Operate POS system accurately (order taking, payments, basic troubleshooting)
Handle cash and cashless payments responsibly
Coordinate with kitchen and barista team to ensure smooth order flow
Team Support
Work closely with kitchen and barista team to ensure seamless service
Assist in basic drink preparation or running items when needed
Support opening and closing duties
Upkeep & Standards
Follow hygiene, safety, and service standards consistently
Ensure café ambience aligns with Romme’s brand (clean, warm, inviting)
Restock service items (cutlery, napkins, condiments, etc.)
