Total 37 job vacancies by Opus It Services Pte Ltd

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public holidays
• Ability to draft a professional email response back to the customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830pm-8.30 am
• Mandarin Speaking preferred.

Eligibility: Local/PR
Fixed Allowance: $20 (communication) + $200 (Shift)
Employment Type: 2-year Contract (Renewable)
Working Hours:

• 8:30 PM – 8:30 AM (12-hour night shift)
• 2 days work, 2 days off rotating schedule
• Required to work weekends and Public Holidays based on roster

Employment Type: 2-year contract (Renewable)
Location: Science Park (Nearest MRT: Kent Ridge)
Work Hours: 3 rotating shifts (Mon–Fri)

• 8:00 AM – 5:30 PM
• 8:30 AM – 6:00 PM
• 9:00 AM – 6:30 PM

Job Overview

• This role will require to handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support
• Accompany vendors to restricted area
• Onboarding users device

Key Responsibilities

1. IT trained with IT frontline experience.
2. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
3. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.
4. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
5. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
6. Network troubleshooting, both wired and wireless using Fluke testing device.
7. Verification of whitelisted USB device and to perform whitelisting of USB device
8. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
9. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems
10. Removal and Secure Erasing of storage media for write off
11. Secure Token connectivity issue
12. Password reset for corporate user accounts
13. Expected to move IT equipment with the proper handling tool

NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me,etc)

Approved phone listing:

• Apple iPhone
• Samsung Galaxy Series
• Sony
• LG
• Google Pixel Series

Employment type - 1-year contract (Renewable)

Eligibility: Singaporean only

Role Overview

As a Data Engineer, you will design, build, and operate scalable, secure, and high-performance enterprise data platforms and ETL pipelines that enable analytics, reporting, and data-driven decision making. You will play a key technical role in delivering end-to-end data pipelines, analytics platforms, and integration solutions across hybrid and cloud environments, including Government Commercial Cloud (GCC) and MINDEF Commercial Cloud (MCC).

You will work closely with data and solution architects, business stakeholders, and infrastructure teams to translate requirements into robust, production-grade data solutions.

Job Responsibilities

1.     Data Engineering &Platform Design

·      Design and develop scalable and reliable data pipelines.

·      Build enterprise data platforms, including data warehouses, data lakes, and lake houses.

·      Implement cloud, hybrid, and on-premises data architectures aligned with enterprise standards.

2.     Data Integration &ETL/ELT

·      Lead ETL/ELT pipeline development with Talend as a core and highly preferred platform. Experience with other ETL/ELT tools will be considered.

·      Integrate structured, semi-structured, and unstructured data sources.

·      Implement and maintain data quality, validation, and error-handling frameworks.

3.     Storage & Data Management

·      Design and manage data storage solutions with a strong emphasis on object storage, data quality, and data governance.

·      Implement and maintain data lifecycle management and cost-optimization strategies.

·      Ensure data lineage, traceability, and auditability.

4.     Analytics Enablement& BI Integration

·      Engineer analytics-ready data models for reporting and self-service analytics.

·      Enable BI Dashboards, Reports, and analytics through performant and governed data pipelines.

5.     Security, Governance& Compliance

·      Ensure compliance with government security and privacy requirements.

·      Implement and maintain encryption, access controls, and secure data handling practices.

·      Implement and maintain security policies and procedures for the system

Job Requirements

Education - Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.

Core Technical Skills

• Strong hands-on data engineering experience
• Expertise in ETL/ELT with Talend (highly preferred)
• Experience with data warehouses, data lakehouses, data lakes, and object storage systems
• Qlik Sense Enterprise integration experience (highly preferred)
• Strong SQL and Python skills

Experience & Security Requirements

• Minimum 3+ years of experience in enterprise data engineering roles
• Prior CAT 1 / G50 security clearance(mandatory)
• Previous experience delivering MINDEF projects (mandatory)

Employment Type: 1-year contract (renewable)

Requirement: Singaporean only, due to security clearance requirements.

The Role

The Data Scientist will design, develop, and implement cohesive data integration and advanced analytics solutions involving both structured and unstructured data. The role supports mission‑critical initiatives, including predictive modelling, forecasting, operations research (optimization), text mining and network analytics, particularly within regulated and public‑sector environments.

Job Responsibilities

• Design, develop, and implement data analytics and data science solutions to support client projects and business initiatives.

• Manage the end-to-end analytics lifecycle, including requirement gathering, data scoping, modelling, deployment, and monitoring.

• Conduct or support analytics workshops with business and technical stakeholders to translate business needs into analytical and data requirements.

• Participate in project meetings and stakeholder discussions to support project delivery.

• Develop, implement, and validate data science models with considerations for explainability, scalability, security, integration, and operational efficiency.

• Apply software development best practices, including documentation, coding standards, and SDLC processes.

• Prepare high-quality client deliverables, technical documentation, and governance-related artefacts.

• Independently manage assigned workstreams in a fast-paced project environment with minimal supervision.

• Research industry trends, emerging technologies, and public-sector / government business domains to support solution development.

• Contribute to reusable analytical frameworks, templates, reports, and presentation materials for future projects.

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Mathematics, Statistics, Business Analytics, or equivalent.

• Minimum 2 years of experience in Data Analytics / Data Science.

• Hands-on experience in data processing, feature engineering, hyper-parameter tuning, model validation, and data visualization.

• Strong experience with AWS SageMaker and Python tools/frameworks such as Pandas, NumPy/SciPy, Scikit-Learn, XGBoost, and PySpark.

• Experience with Generative AI / LLM-based solutions (e.g. RAG, conversational analytics, knowledge assistants, document intelligence) is advantageous.

• Exposure to data engineering concepts including data ingestion, transformation, ETL pipelines, and data platforms / warehouses is preferred.

• Strong SQL skills with experience handling relational databases and large datasets.

• Familiar with software engineering best practices such as Git, CI/CD, code reviews, and test-driven development.

• Knowledge of object-oriented programming and applying it within data science pipelines.

• Ability to gather requirements, conduct analytics workshops, and translate business needs into actionable data solutions.

• Strong analytical, problem-solving, and stakeholder management skills.

• Able to work independently in a fast-paced and agile environment.

• Excellent written and verbal communication skills.

• Experience supporting Government / public-sector projects is highly advantageous.

• Candidates with existing or eligible MSD Security Clearance (CAT 1) will be strongly preferred.

• Singaporean only due to security clearance requirements.

Employment type: 1-year contract (Renewable)
Location: Ang Mo Kio
Working Days/ Hours: Mon-Fri 8:30am to 6pm
Eligibility: Singaporean ONLY

Job Overview:

We are looking for a Technical Specialist with AI competencies to support the development and implementation of digital learning applications, including Learning Management Systems (LMS) and other learning technology platforms.

This role involves designing, integrating, and maintaining intelligent learning solutions that enhance user experience, personalize learning pathways, and improve platform capabilities through AI technologies. The ideal candidate will combine strong software engineering skills with knowledge of AI tools and technologies applied to learning environments.

Key Responsibilities:

Learning Application Development

• Develop, customize, and maintain learning applications such as Learning Management Systems (LMS) and other digital learning platforms.

• Support system implementation, configuration, and deployment of learning technologies.

• Ensure applications are scalable, secure, and aligned with system architecture standards.

AI Integration & Development

• Design and integrate AI-powered features into learning platforms, such as recommendation engines, chatbots, or adaptive learning tools.

• Work with AI frameworks and APIs to enhance learning analytics, learner engagement, and personalization.

• Explore and implement AI-driven solutions to improve content discovery, learner support, and performance tracking.

System Integration

• Integrate LMS platforms with other enterprise systems (e.g., HR systems, authentication systems, analytics platforms) using APIs and middleware.

• Ensure compatibility with e-learning standards such as SCORM, xAPI, or LTI.

Testing & Optimization

• Conduct system testing, debugging, and performance optimization for both application and AI components.

• Monitor platform performance and identify opportunities for improvement.

Collaboration

• Work closely with instructional designers, project managers, and product teams to translate learning requirements into technical solutions.

• Collaborate with data engineers and AI specialists to implement machine learning models and intelligent features.

Documentation & Support

• Maintain technical documentation for system architecture, integrations, and AI components.

• Provide technical troubleshooting and support during system implementation and deployment.

Skills & Experience Required

• Technical Skills: Experience in software development using Python, JavaScript, C#, or Java. Knowledge of HTML5, CSS, REST APIs, microservices architecture, and Learning Management Systems (LMS) or learning technology platforms. Hands-on experience with relational databases such as Microsoft SQL Server, MySQL, or PostgreSQL.
• AI & Data Competencies: Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. Experience integrating AI APIs/services including NLP, recommendation engines, or chatbot frameworks. Understanding of learning analytics, data processing, and AI-driven personalization.
• Systems & Integration: Experience integrating enterprise systems through APIs or middleware. Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with SCORM, xAPI, LTI, or other digital learning standards is advantageous.
• Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to translate technical concepts into practical solutions and work effectively in cross-functional teams.
• Systems Administration: Knowledge of user access management, data backup processes, and security protocols in cloud-based environments.
• Project Collaboration: Experience working with both technical and non-technical stakeholders in collaborative project environments.
• Attention to Detail: Ability to ensure configurations, customizations, and integrations meet required specifications and standards.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• Certifications: Relevant certifications in AI, cloud platforms, or software engineering are an advantage. (e.g., Machine Learning, AWS, Microsoft, LMS-specific certifications).
• Experience with Cloud-Based Systems: Experience with cloud platforms like AWS, Azure, or Google Cloud, particularly in the context of learning platforms
• Experience with SCORM/ xAPI: Familiarity with e-learning standards like SCORM, xAPI, and Tin Can API for tracking and reporting learning activities.
• Familiarity with Data Security: Knowledge of data security practices, especially as they apply to sensitive learning and employee data.

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

Employment Type: 2-year contract (renewable)

Clearance: MSD security clearance required

Working Days/Hours: Mon-Fri, 8.30am-6pm

Location: West side, Ang Mo Kio (roving)


Scope of services

• Perform Asset Management of Infrastructure and Computing Devices

• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware.

• Work with 3rd parties vendors

• Provide Training, Coaching and Orienting users on how to use computer devices.

• Be responsible for completing assigned tasks on time and to the satisfaction of the users.

• Must be able to handle helpdesk duties.

Requirements:

• Candidate must possess at least a Higher Nitec in IT related qualification/Diploma in IT

• Fresh candidate with related IT Cert can be considered but must be proficient in Microsoft Words/Excel/Outlook.

• 1-2 years’ experience in similar capacity Technical Skills and experience supporting Computing Devices

• Able to support helpdesk in client's HQ

• Computing Devices Platform Supported : Windows, IOS and Android

• Professional competencies that include:
• Ability to work without supervision
• Good communication skills
• Pro-activeness and Initiative
• Ability to multitask
• Good at problem solving
• Customer service

Working Hours: Mondays to Fridays (8:30am - 6pm)

Eligibility: Singaporean ONLY

Location: Depot Road

Employment type: 1-Year contract (Yearly renewal)

Performance Bonus: 1 month

Education Qualification

a. At least a Diploma/Degree in Computer Science, Computing, Electrical Engineering, IT or Equivalent.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Demonstrated competency in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

c. Proficiency in SQL programming is preferred.

d. Competent in applying Microsoft Excel functions.

e. Good planning and coordination skills.

f. Strong writing, verbal communication and presentation skills.

g. Good team player, responsible and conscientious.

h. Resourceful, independent, responsive and proactive.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in operation support, including end user support, troubleshooting and testing, is preferred.

d. Microsoft Excel working experience and competence in applying Microsoft Excel functions are preferred.

e. SQL working experience and competence in SQL Programming is preferred.

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Working Hours: Mondays to Fridays (8:30am to 6pm)
Employment Type: 1 Year Contract (Yearly renewal)
Workplace: Depot Road
Eligibility: Singaporean Only

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Strong writing and verbal communication skills.

c. Good team player, responsible and conscientious.

d. Resourceful, independent, responsive and pro-active.

e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in HR projects is preferred.

Education Qualification

a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Strong writing and verbal communication skills.

c. Good team player, responsible and conscientious.

d. Resourceful, independent, responsive and pro-active.

e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in HR projects is preferred.

Company Overview

OPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore. It specializes in Enterprise IT Support Outsourcing & Resourcing, Customer Support Centre Outsourcing, and Enterprise Integration Solutions.

Job Summary

You will play a key role in meeting the company’s staffing needs by managing recruitment and talent acquisition processes to identify and secure qualified candidates.

Responsibilities

• Manage end-to-end recruitment processes to fulfill staffing needs effectively
• Screen candidates through interviews and phone assessments to select those who meet job requirements
• Coordinate interview schedules between candidates and clients to ensure smooth communication
• Adapt quickly and maintain productivity in a fast-paced work environment
• Communicate clearly and build positive relationships with candidates and clients to support talent acquisition goals

Required competencies and certifications

• Minimum Nitec certification

Preferred competencies and qualifications

• Demonstrate passion for recruitment and a people-oriented approach
• Exhibit strong communication and interpersonal skills

Other Information

• Location: Kaki Bukit

Performance Incentive

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)

Location: King George’s Avenue

Employment Type: Contract

Summary of the role

Provides administration support to the IT Operations Team that is deployed at the customer site.

Responsibilities:

• To submit the service request tickets in ITSM when requested by the support teams or clients, track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.

• To help and assist in scheduling appointments for various activities.

• To keep track of the asset inventory in the storeroom.

• Any other ad-hoc duties as required and assigned in relation to the administration support.

Requirements:

• Basic knowledge in using ITSM tool will be an added advantage.

• Proficient in MS Word, Excel and PowerPoint.

• Good communication skills in both oral and written.

• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.

• At least 1 year of experience in similar job capacity.

• Preference with experience working in government sector

Location: 80 Bendemeer
Working Hours: 24x7 Shift (12 hours)

• 8:30am – 8:30pm / 8:30pm – 8:30am

Summary of the role
We are currently looking for a System Administrator with a minimum of 1 year of experience supporting systems and networks in an enterprise environment. Previous NOC experience would be an advantage. The System Administrator will operate as a Level 1/ Level 1.5 support role in a 24x7 enterprise environment, responsible for proactive monitoring, initial diagnosis, and escalation of incidents.

Responsibilities:
• Administration and management of IT Infrastructure and data center support, which includes basic systems, network, database, and application support.

• Respond to the incoming alerts (system-triggered, e-mail, etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity and impact before escalating

• Log, update, and manage incidents, requests, and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts, and routine operational tasks

• Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalating to the appropriate resolver group according to SLA (Service Level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

Requirements:
• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration

• Good analytical and troubleshooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous, and a strong team player.

• Strong & effective communication and interpersonal skills with a desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

Preferred Skills

• Cisco Certified Network Associate (CCNA) – Mandatory

• ServiceNow, SolarWinds -Preferred

Contract: 1 Year
Location: Client Site (based on assignment)

Job Overview

The System Administrator is responsible for system administration and management across hospital environments, ensuring stability, performance, and security of IT systems, including OS, infrastructure, and hardware.

Key Responsibilities

1. System & Infrastructure Management

• Manage operating systems: Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, Oracle Linux
• Administer system services: Active Directory, DNS, DHCP, ADFS, Azure AD
• Support infrastructure: clustering solutions, SAN/NAS storage, virtualization platforms

2. Incident & Problem Management

• Respond to system incidents based on severity and SLA requirements
• Troubleshoot and resolve issues in high-pressure environments
• Follow incident management processes and workflows

3. Documentation & Reporting

• Maintain system documentation, SOPs, and operational checklists
• Provide reports on system performance, capacity planning, and incident analysis

4. Collaboration & Support

• Coordinate with vendors, telcos, ISPs, and service providers
• Support system transitions and onboarding activities

5. Compliance & Continuous Improvement

• Ensure compliance with IT security policies and regulations
• Participate in ongoing training and skill development

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

• Skills:

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

Contract - 1 year (renewable)
Working Hours: Office hours

Role Overview

We are looking for a DevOps Infrastructure Engineer with strong hands-on experience in OpenShift and Kubernetes to design, build, and manage scalable, secure, and reliable infrastructure environments. This role will work closely with development teams to support CI/CD pipelines, automate deployments, optimize platform performance, and ensure high availability of containerized applications.

Key Responsibilities

• Manage, configure, and automate OpenShift environments for scalable application deployment.
• Collaborate with development teams across different geographical locations to deploy and integrate applications in OpenShift.
• Monitor system performance, troubleshoot issues, and ensure high availability of the OpenShift platform.
• Optimize and scale OpenShift clusters to improve performance and efficiency.
• Provide technical support and guidance on OpenShift best practices and troubleshooting.
• Implement security measures to protect applications and infrastructure within the OpenShift environment.
• Automate routine infrastructure and configuration tasks to improve efficiency and reduce manual errors.
• Develop and maintain technical documentation for system configurations and operational processes.
• Work closely with customers on deployment requirements and support needs.
• Stay updated on emerging technologies and industry best practices related to OpenShift, Kubernetes, and DevOps.

Requirements

• At least 3 years of hands-on experience in DevOps / infrastructure engineering, with strong focus on OpenShift.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong expertise in managing OpenShift clusters and containerized applications.
• Experience with CI/CD tools and processes such as Jenkins, GitLab, and Nexus.
• Strong knowledge of Docker and Kubernetes, including areas such as multi-environment deployment, Docker image creation, and YAML configuration.
• Hands-on experience with Helm and POD deployment.
• Familiarity with Oracle and SQL.
• Practical experience in Java is preferred.
• Experience in performance testing setup using JMeter.
• Strong problem-solving, analytical, communication, and collaboration skills.

Preferred / Nice-to-Have Skills

• OpenShift certification or related certification.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of Liquibase, Kubernetes networking, Routes / TLS SNI.
• Experience with Blue/Green deployment.
• Familiarity with monitoring and logging tools.
• Good understanding of Agile and DevOps methodologies.
• Experience or knowledge in card payment processing.
• Familiarity with standard payments processing messaging concepts

Contract: 1-year renewable

Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the servicing, troubleshooting, and repair of printers and copiers.

This is a hands-on, field-based role suitable for junior candidates and fresh graduates with relevant technical background who are keen to build a career in technical servicing.

Responsibilities:

• Perform troubleshooting, maintenance, and repair of printers and copiers
• Carry out carry-in product evaluation and servicing
• Travel to customer sites to provide on-site support when required
• Handle tools, materials, and equipment for effective service delivery
• Provide good customer service and support to users
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Candidates with printer / copier servicing experience will be an advantage
• Comfortable with hands-on technical work
• Comfortable with travelling to customer sites
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Contract: 1-year (renewable)
Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the evaluation, troubleshooting, and repair of projectors.

This is a hands-on role suitable for junior candidates and fresh graduates with relevant technical background who are keen to develop skills in equipment servicing and repair.

Responsibilities:

• Perform carry-in product evaluation, troubleshooting, and repair of projectors
• Assist in servicing and maintenance of equipment
• Handle tools, materials, and equipment for effective service delivery
• Provide support to customers and respond to service needs
• Ensure proper handling and care of devices
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Experience in projector servicing or similar AV equipment is an advantage
• Comfortable with hands-on technical work
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Role Overview
The Project Executive supports the day-to-day execution of government projects, ensuring alignment with contractual requirements, public-sector governance standards, and stakeholder expectations. The role coordinates across project teams, vendors, and government agencies to support the delivery of ICT systems, learning technologies, smart campus solutions, operational platforms, and infrastructure programmes.

Responsibilities

Project Management & Delivery

• Manage assigned workstreams, including planning, scope, budget tracking, issue resolution, and quality assurance
• Develop project schedules, resource plans, and risk registers aligned with PMO and audit requirements
• Ensure compliance with procurement processes, security policies, PDPA, IM8 and government standards
• Oversee implementation activities (design, integration, testing, UAT, deployment, transition to operations)
• Track milestones, dependencies, and deliverables across teams and vendors

Stakeholder & Coordination

• Act as day-to-day contact for government stakeholders and project teams
• Facilitate meetings (steering committee, PMT, technical sessions, vendor reviews)
• Prepare documentation (reports, dashboards, change requests, status updates)
• Coordinate communication across cross-functional teams

Risk, Change & Operations

• Identify risks, manage change requests, and ensure issue resolution with proper escalation
• Maintain project artefacts, documentation, and audit records
• Support invoicing, milestone claims, and resource tracking
• Ensure compliance with PMO, audit, and governance requirements

Requirements

• Diploma in Engineering, ICT, Business, Project Management or equivalent
• 3 – 7 years of working experience
• Strong coordination, communication, and stakeholder management skills
• Understanding of government procurement, security requirements and project delivery methodologies
• Experience with government agencies preferred; MHA exposure is an added advantage
• PMP / Agile certification is an advantage

Additional Information

• Location: MHA HQ @ Novena
• Basic salary + $50 allowance
• Contract: 1-year renewable
• Requirement: Singapore Citizen (G50-CAT 2A clearance required)

Employment Type: Singaporean Only

About the Role

We are looking for a DevSecOps Engineer to support and enhance DevOps and security practices across enterprise environments. You will work closely with development and operations teams to design, implement, and maintain secure, scalable, and automated systems.

Key Responsibilities

• Work within DevOps environments to support CI/CD and automation practices
• Design, implement, and maintain CI/CD pipelines (GitLab CI/CD preferred)
• Collaborate with development and operations teams to define DevOps strategies and toolsets
• Deploy and maintain scalable, high-availability systems
• Automate deployments, system monitoring, and health checks
• Build and manage containerised environments (e.g. Kubernetes, OpenShift)
• Implement infrastructure-as-code (IaC) using tools like Terraform/Ansible
• Perform security hardening across testing, deployment, and production environments
• Manage system monitoring, backup, deployment, and maintenance activities
• Support load balancing configurations (TCP/IP, HTTP, DNS, routing)

Requirements

• Experience with CI/CD pipeline development and automation
• Hands-on experience with cloud platforms and orchestration tools
• Experience with container technologies (Docker, Kubernetes, OpenShift)
• Strong knowledge of Infrastructure-as-Code (Terraform, Ansible)
• Knowledge of IT security standards (e.g. CIS benchmarks)
• Familiar with scripting/programming (Java or Python)
• Understanding of version control, test automation, and configuration management

Preferred / Good to Have

• Experience with OpenStack or software-defined infrastructure
• Experience with AWS CloudFormation
• Knowledge of DevSecOps practices and security automation
• Familiar with Linux/Windows systems and network infrastructure (firewalls, routers, switches)
• Experience working in Agile environments

Qualifications

• Diploma/Degree in Computer Science, Engineering, or related field
• Minimum 1 year experience in DevOps / system engineering / software development

We are seeking a hands-on Endpoint Security Engineer to manage, operate, and enhance enterprise endpoint protection capabilities. This role focuses on administering tools such as Symantec Endpoint Protection Manager (SEPM) and Microsoft Defender, while working closely with IT operations, security teams, and end users to protect endpoints against evolving threats.

Key Responsibilities

Endpoint Protection

• Administer, operate, and maintain endpoint security solutions (SEPM / Microsoft Defender or equivalent)
• Deploy and manage endpoint protection policies (anti-malware, IPS, firewall, device control)
• Generate regular security posture reports to identify gaps
• Manage end-to-end lifecycle of endpoint agents
• Perform upgrades and rollouts during scheduled maintenance windows

User Support & Operations

• Provide Level 2 / Level 3 support for incidents and service requests
• Monitor security alerts, investigate incidents, and perform root cause analysis

IT Service Management

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain tickets with proper documentation and resolution details
• Ensure SLA adherence and timely issue resolution

Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and knowledge articles
• Maintain runbooks for operational tasks

Required skills and qualifications:

·       Singapore Citizens only (due to security clearance requirements)

·       Degree in Computer Science, IT, IT Security, or related field

·       2–4 years of relevant experience

·       At least 1 year of hands-on experience with SEPM / Microsoft Defender

·       Experience with Host Intrusion Prevention / Detection (HIPS / HIDS)

·       Experience in Windows and/or Linux (RedHat) administration

·       Strong multitasking ability, communication, and interpersonal skills

Preferred skills and qualifications:

·       Knowledge of Microsoft Defender is a bonus

·       Experience with scripting programming languages (e.g. PowerShell, Python) for automation

We are seeking an experienced IAM Operations Engineer to support and enhance enterprise identity platforms. This role focuses on day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments, with strong hands-on experience in Microsoft Entra ID and AWS IAM Identity Center.

Key Responsibilities

Identity Platform Management

• Administer and support IAM platforms (Microsoft Entra ID, AWS IAM Identity Center)
• Manage authentication & authorization (SSO, MFA, Conditional Access, Federation)
• Implement IAM policies, standards, and procedures
• Integrate IAM with cloud, SaaS, and on-prem systems
• Perform access reviews, audits, and compliance activities
• Support platform upgrades during maintenance windows

User Support & Operations

• Provide L2/L3 support for IAM incidents and service requests
• Monitor system performance and ensure availability

IT Service Management

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain SLA and proper ticket documentation

Documentation

• Maintain SOPs, runbooks, and technical documentation
  

Required skills and qualifications

·       Singaporeans only

·       A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

·       At least one year of hands-on experience in IAM or identity-related operations

·       Strong practical experience with:

a.     Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications

b.     AWS IAM Identity Center – permission sets, account assignments, and federation

·       Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

·       Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

·       Familiarity with cloud environments and security best practices

·       Strong troubleshooting and problem-solving skills

·       Ability to work effectively with cross-functional technical and business teams

·       Good documentation and communication skills

Preferred skills and qualifications:

·       Experience supporting hybrid identity environments (on-prem AD + cloud)

·       Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate

Employment Type: Singaporean Only

About the Role

We are seeking an experienced Network Perimeter Engineer to design, operate, and secure enterprise and cloud network perimeter environments. You will manage firewalls, VPNs, reverse proxies, and network security infrastructure across AWS and hybrid environments.

Key Responsibilities

Network Security & Cloud Infrastructure

• Implement and manage firewalls and security appliances (e.g. Palo Alto, VPN, AWS WAF)
• Administer AWS networking services (VPC, subnets, routing, security groups, NACLs, Transit Gateway, load balancers)
• Design secure and resilient network architectures with cloud, security, and DevOps teams
• Monitor and troubleshoot network performance using CloudWatch, VPC Flow Logs, CloudTrail

Operations & Support

• Provide Level 2 / Level 3 support for incidents and service requests
• Monitor network health, performance, and availability
• Perform patching, upgrades, and lifecycle management (weekend maintenance required)
• Participate in 24/7 standby rotation

IT Service Management & Documentation

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain SLA compliance and timely ticket resolution
• Create and maintain technical documentation, SOPs, and runbooks

Requirements

• Degree in IT, Computer Science, Engineering, or related field
• Minimum 2+ years experience in network engineering (AWS or hybrid cloud preferred)
• Strong knowledge of firewall management, network segmentation, and traffic filtering
• Experience in network architecture, optimisation, and troubleshooting
• Strong analytical, problem-solving, and communication skills

Preferred Skills

• Certifications (AWS Networking / Solutions Architect / Palo Alto)
• Experience in regulated or government environments
• Knowledge of automation tools (Terraform, CloudFormation, Ansible)
• Familiarity with Zero Trust architecture