Clinic Manager
Clinic Manager | InnerSkin Medical Aesthetic Clinic | Novena
Job Highlights
- Attractive earning potential: S$4,500 – S$11,000/month
- High-performing managers may earn S$12,000+
- Basic salary + Incentives
- Pioneer leadership role in a new premium medical aesthetic clinic
- Doctor-led clinic with strong focus on patient trust and long-term skin results
- Career growth opportunity as InnerSkin expands into a multi-clinic brand
- Convenient location at United Square, Novena
About InnerSkin
InnerSkin Medical Aesthetic Clinic is a doctor-led medical aesthetic clinic focused on skin regeneration, skin longevity, and personalised treatment planning.
Our concept is built around improving skin quality from within through evidence-based treatments, advanced technology, medical injectables, and long-term skin programmes.
We are looking for a strong Clinic Manager to lead the launch and daily operations of our first clinic at United Square.
This role is ideal for someone who is hands-on, commercially strong, service-oriented, and excited to grow with a new premium aesthetic clinic brand.
Role Overview
The Clinic Manager will be responsible for daily clinic operations, patient experience, team leadership, sales performance, service standards, and overall clinic presentation.
You will work closely with the Medical Director, doctors, consultants, and therapists to ensure the clinic runs smoothly and patients receive a premium, trusted experience.
Key Responsibilities
Clinic Operations
- Manage the day-to-day operations of the clinic
- Oversee appointment flow, doctor schedules, treatment room readiness, and patient waiting time
- Ensure the clinic environment is clean, calm, premium, and consistent with the InnerSkin brand
- Manage rostering, attendance, leave planning, and daily manpower deployment
- Ensure smooth coordination between doctors, consultants, therapists, and front desk
Sales & Business Performance
- Drive monthly clinic revenue and sales targets
- Monitor enquiries, consultation conversion, package sales, treatment utilisation, and patient retention
- Guide consultants in ethical, doctor-led treatment recommendations
- Support the team in achieving both personal and clinic sales targets
- Review daily sales performance and identify areas for improvement
Patient Experience
- Ensure every patient receives warm, professional, and clear communication
- Handle feedback, complaints, and service recovery with professionalism
- Maintain high standards of aftercare follow-up and patient relationship management
- Promote a no-hard-selling culture focused on patient trust and long-term results
Team Leadership
- Lead, train, and motivate consultants, therapists, and front desk staff
- Conduct daily briefings and regular team coaching
- Build a positive, accountable, and performance-driven clinic culture
- Set clear service, sales, and grooming standards for the team
- Support staff development and career progression
Inventory & Administration
- Monitor stock levels for consumables, skincare products, injectables, and clinic supplies
- Coordinate with suppliers and ensure proper documentation of stock movement
- Ensure accurate billing, payment collection, patient records, consent forms, and clinic reports
- Support compliance with clinic protocols, safety standards, and medical documentation requirements
Requirements
- Minimum 2–3 years of experience in aesthetic clinic, beauty, wellness, healthcare, luxury retail, or service-related industries
- Prior experience in clinic management or team leadership is preferred
- Strong sales, leadership, and customer service skills
- Able to manage clinic targets while maintaining excellent patient experience
- Professional, well-groomed, organised, and detail-oriented
- Good communication skills in English
- Mandarin or other languages will be an advantage
- Able to work retail hours and weekends
Ideal Candidate
We are looking for someone who is:
- Able to sell through trust, education, and long-term relationship building
- Confident in leading a team
- Good at solving problems and handling patient feedback
- Comfortable working closely with doctors
- Passionate about aesthetics, service, and premium patient care
- Interested in growing into a senior leadership role as the company expands
Remuneration
Basic salary: From S$4,500/month, depending on experience
Expected income: S$4,500 – S$11,000/month
High-performing managers: S$12,000+/month
Package includes:
- Basic salary
- Personal sales commission
- Clinic revenue incentive
- Service quality bonus
- Team performance bonus
- Training and career development
- Annual leave
