Total 4 job vacancies by O2 Network Pte. Ltd.

Key Responsibilities

As an Application Engineer, you will be the core technical hands-on execution resource responsible for deploying and integrating our software solutions for enterprise customers. Reporting directly into a Solutions Engineer, you will focus on the tactical delivery lifecycle—handling application configurations, writing integration scripts, mapping data, and executing technical onboarding tasks based on defined solution designs.

This role requires strong technical execution skills (scripting, API configuration, and system troubleshooting) combined with clear client-facing communication. You will work under the guidance of the Solutions Engineer to ensure our applications are seamlessly embedded into the client's ecosystem, helping to drive smooth deployments and minimize friction during go-live.

This is a full-time position based in the Woodlands North Region, offering the opportunity to work for a dynamic and forward-thinking technology company at the forefront of the security industry.

• Deployment Execution: Install, configure, and optimize our applications within customer cloud, on-premise, or hybrid environments based on technical blueprints provided by the Solutions Engineer.

• Hands-on Integration: Build "glue code", configure APIs, and write custom scripts to connect our application with the customer's existing data lakes, enterprise software, and legacy systems.

• Testing & Quality Assurance: Execute User Acceptance Testing (UAT) scripts, perform data validation, and assist with performance benchmarking prior to pushing environments live.

• Technical Onboarding: Assist in running technical walkthroughs, demonstrations, and training sessions to help onboard the customer's operational and engineering teams.

• Issue Troubleshooting: Act as a key technical resource for diagnosing and resolving complex, real-time application and environment issues during the implementation and hyper-care launch phases.

• Documentation & Feedback: Maintain accurate technical deployment documentation and flag real-world environment friction or edge cases to the Solutions Engineer to improve the delivery playbook.
  

Requirements

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.

• 1–3 years of hands-on experience in technical deployment, application support, or software integration.

• Good working knowledge of web services, REST/SOAP APIs, and core communication protocols (e.g., HTTP, MQTT, WebSockets).

• Solid proficiency in at least one scripting language (e.g., Python, Bash, JavaScript, or PowerShell) and strong SQL skills for data verification and mapping.

• Basic experience or exposure to cloud infrastructure (AWS, Azure, or GCP), containerization (Docker), and networking concepts (firewalls, DNS, load balancers).

• Strong team player with clear verbal and written communication skills, comfortable interacting directly with a client's technical staff.

• A methodical approach to debugging and isolating application errors in live or staging environments under tight project timelines.

• Familiarity with integrating or deploying AI/ML models, working with Large Language Model (LLM) APIs, or practical experience utilizing AI tools to optimize deployment workflows is a strong plus.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Overview
We are seeking an experienced Account Manager to join our sales team. In this role, you will be responsible for managing and nurturing relationships with high-value client/s, driving revenue growth, and ensuring customer satisfaction. You will work closely with both internal teams and clients to understand their business needs, identify opportunities, and deliver tailored solutions that align with their goals.

Role Responsibilities

• Sales Performance: Meet or exceed sales target quarterly and yearly by consistently identifying new business opportunities within the assigned account/s, managing the sales cycle, and closing deals effectively. To expand the business of the assigned key account/s by 2 times for the first year.
• Client Relationship Management: Build and maintain long-term relationships with assigned key clients, acting as the primary point of contact for all customer inquiries, concerns, and needs.
• Strategic Account Planning: Develop and execute strategic account plans to grow existing accounts, ensuring alignment with customer objectives and identifying opportunities for upselling or cross-selling.
• Solution Consultation: Collaborate with technical and product teams to understand client requirements and provide customized solutions that align with business objectives.
• Account Health & Retention: Ensure high levels of customer satisfaction by monitoring account health, addressing client issues proactively, and driving retention strategies.
• Forecasting & Reporting: Provide accurate sales forecasts and updates on account activities, ensuring senior management has visibility into performance and key account status.
• Collaboration with Internal Teams: Work in harmony and closely with marketing, product development, and support teams onsite and offsite to ensure seamless delivery of solutions and services to the key client/s.
• CRM update: Consistently update accurate records of prospects and sales activities in the CRM system, tracking progress and ensuring follow-ups are timely and organized.
• Provide Value and Market Insights: Stay up-to-date with industry trends and competitor activities to provide valuable insights to clients and adjust sales strategies accordingly.

Requirements

• Bachelor's degree in IT or Business, Sales, Marketing, or a related field.
• Minimum of 8 years of experience in account management or sales in the IT solutions, technology, or consulting industry, with a proven track record of managing key accounts and driving revenue growth.
• Has strong EQ and strong relationship-building skills with an ability to understand customer needs and deliver tailored solutions.
• Experience in managing complex sales cycles, from lead generation to closing, with a focus on B2B technology solutions.
• Familiarity with technology like network, IT infrastructure, cloud technology, cybersecurity, and enterprise technology services is a plus.
• Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels. Ability to code-switch to communicate effectively with all level of stakeholders from internal and external including the C-levels.
• Ability to see both big picture and details in order to provide all aspect of the solution. Strong analytical and problem-solving skills to provide innovative solutions and overcome client challenges.