Total 14 job vacancies by New Hope Community Services

Key Responsibilities

• Managing accounting and ensure the accuracy and timely submission of monthly and year-end management reports and analysis by reviewing submissions from subordinates.
• Preparation of budgets and forecasts, collaborate cross-functionally with HODs to support and align financial plans with business objectives.
• Strong in analysis of financial numbers; and to highlight any discrepancies or issues.
• Strong relevant accounting knowledge and updates of relevant Accounting Standards and company policy to ensure books are maintained in compliance and order.
• Review and ensure tax compliance for activities including GST and corporate tax computation and tax-related documentation.
• Ensure compliance with group policies and local statutory requirements.
• Providing commentaries on operational performance and support operational planning, operations, and implementation of financial and internal controls.
• Identify opportunities for process improvements and contribute to the implementation of best practices; and this may include review of policies and continual process re-engineering.
• Provide support and guidance to the finance team, fostering a collaborative and productive working environment.
• Assist in treasury and bank related matters including cashflow forecast.

Others

• Any other related duties in New Hope CS as assigned by the Reporting Officer.

3. Accountability

• Reports to Finance Manager and / or Director of Finance and Corporate Services

4. Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong leadership and responsibility skills.
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Good organisational and problem-solving skills.
• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum Degree or Diploma in relevant disciplines
• 3 - 5 years of relevant working experience in similar sectors
• Relevant finance experience in the Social Service sector would be an advantage.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Summary:

As the Client Engagement Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Client Engagement Executive / Senior Client Engagement Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work 12-hour shift (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

About the Role

New Hope CS' Creatives & Communications Executive will be responsible for developing and executing effective communication strategies to engage stakeholders, raise awareness and support the mission of New Hope Community Services. The individual has to have a passion for using creative and innovative communication techniques to build and strengthen relationships with stakeholders (beneficiaries, volunteers, donors, and media partners).

Key Responsibilities

• Co-develop and implement a comprehensive communications plan to promote the organisation's brand, its goals & objectives, core services & programs, and impact
• Produce end-to-end content for various platforms; both online & offline – such as websites, newsletters, brochures, videos, and social media.
• Manage New Hope's digital communication platforms, including social media, website, email campaign, and other multimedia platforms.
• Build strong relationships with stakeholders (beneficiaries, volunteers, donors, media partners and government agencies) to raise awareness of the organisation's brand, its goals & objectives, core services & programs, and impact.
• Brand guardian to ensure all visual communications are on align with organisation's brand, factual and consistent, where artwork is produced in the utmost quality
• Monitor and evaluate the effectiveness of communication strategies and make recommendations for improvements.
• Plan and execute public events and campaigns to engage the public and promote advocacy & branding of New Hope
• Act as the agency's media relation and produce press releases/ media kit.

Requirements

• Bachelor's degree in communication, journalism, marketing, or a related field
• Minimum of 2 years of experience in communication, marketing, or public relations
• Strong writing, editing, and proofreading skills
• Knowledge of graphic design software (Adobe Creative Suite)
• Knowledge of digital marketing, SEO, and social media platforms
• Excellent interpersonal and collaboration skills
• Ability to work independently and as part of a team
• Strong project management and organizational skills

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

About the Project

New Hope Community Services is undertaking Singapore's first Housing Sustainability Research Study under the Integrated Housing Reintegration Programme (IHRP). The Research Assistant will support participant recruitment, data collection, programme monitoring, database management and research administration.

Duration

• 10-Month Contract (July 2026 – April 2027)
• Extendable subject to project needs and funding.

Reporting To

• Head, Social Housing / Principal Investigator

Key Responsibilities

Research Coordination

• Support implementation of the IHRP Housing Sustainability Study across SRSF and JSS-OR sites.
• Coordinate participant recruitment, onboarding and assessment scheduling.
• Maintain participant tracking logs and follow-up schedules.
• Support participant incentive disbursement and documentation.

Data Collection & Assessment Administration

• Administer Housing Sustainability Risk Assessments and Quality of Life surveys.
• Conduct baseline and follow-up assessments according to study protocol.
• Ensure completeness and accuracy of assessment forms.
• Liaise with staff to coordinate assessment appointments.

Database & Data Management

• Maintain research databases and participant records.
• Perform data entry, verification and cleaning.
• Conduct routine quality assurance checks.
• Ensure compliance with confidentiality and governance requirements.

Programme Monitoring & Research Support

• Track programme enrolment and participation.
• Monitor intervention attendance and completion rates.
• Support literature reviews, descriptive statistics and data summaries.
• Assist with interim reports, presentations, and publications.

Administrative Support

• Coordinate meetings and stakeholder engagements.
• Maintain study documentation and filing systems.
• Support project logistics and procurement.
• Perform other project-related duties assigned.

Requirements

• Diploma or Degree in Social Work, Psychology, Sociology, Public Health, Statistics or related disciplines.
• Experience in research, programme evaluation or data management preferred.
• Strong organisational, communication and analytical skills.
• Proficient in Microsoft Office; SPSS/R/NVivo familiarity advantageous.

Expected Deliverables

• Recruit approximately 70 study participants.
• Administer baseline and follow-up assessments.
• Maintain accurate research database and participant tracking system.
• Support incentive administration and follow-up.
• Produce cleaned datasets and support statistical analysis.
• Support interim and final evaluation reports.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

1. Job Summary

As a Social Worker at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. Your responsibilities will include conducting intake assessments, providing counselling and support, and facilitating access to external resources and services. The Social Worker works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.

2. Key Responsibilities

Engagement & Assessment

• Develop professional & engaged relationship with clients and other key service stakeholders (e.g. Famiy Service Centres (FSCs), Social Service Offices (SSOs), Ministry of Social and Family Development (MSF), etc)
• Conduct needs assessment and risk assessment for complex cases and refer to the relevant agencies for intensive case management.
• Co-manage complex cases with the relevant agencies on a regular basis.

Case Review & Documentation

• Prepare social reports / case recordings in accordance to the requirements by New Hope CS and ensure documentations are in place.
• Ensure database is timely updated.
• Consistently collect relevant documents from clients to prepare for submission to funder at the end of the contract period.
• Meet deadline for submission of reports.
• Ensure files are adequately prepared for audit by funder.
• Be present for the annual audit by funder.

Goal Setting & Intervention Plans

• Participate in case conferences as part of a multi-disciplinary team for complex cases.

Supervision

• Attend individual and group supervision as scheduled regularly.
• Meet the supervision hours required by the funder.

Other organisational-related matters

• Attend events / trainings organised for clients either during weekdays evening or weekends.
• Participate in activities of New Hope CS (e.g. Fundraising, teambuilding, etc)
• Support other services that New Hope CS provides e.g. Family Shelter, Individual Adults, Kampung Siglap Lifeskills Training and Retreat Centre, etc
• Perform any other related duties as assigned.

3. Accountability

• Report to the Team Lead and Director of Social Work

4. Candidate Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong leadership and responsibility skills.
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Understands the principles of engaging and working with vulnerable families and individuals.
• Case management and casework knowledge and skills.
• Risk assessment and risk management.
• Good report writing skills.
• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Degree in Social Work from an accredited institution
• Accredited as Registered Social Worker with SASW
• At least 2 years of relevant working experience in similar sectors

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Summary:

As the Client Engagement Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Client Engagement Executive / Senior Client Engagement Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Role Summary

The Manager (Employment Services) provides overall coordination and operational leadership for the Job Support and Retention Programme, ensuring high-quality delivery and strong partnership management with SBFF and other stakeholders. The role drives programme planning, reporting, events coordination, process improvement and team support to achieve targeted employment and social outcomes for clients.

This position also serves as the primary coordination point across internal teams (Career Coaches, Operations, Finance, Data / Reporting) to ensure smooth execution, timely reporting, and effective stakeholder engagement.

Key Responsibilities

1) Programme Leadership & Coordination

• Lead day-to-day coordination of Job Support and Retention Programme activities, ensuring smooth execution of service delivery, schedules, workflows and programme milestones.
• Translate programme goals into practical workplans, timelines, and task allocation for the team.
• Support implementation of programme strategies, SOPs and continuous improvement initiatives.

2) Partnership & Stakeholder Management (SBFF and others)

• Act as the key liaison with SBFF on programme coordination matters, including reporting timelines, events, and programme planning.
• Coordinate stakeholder meetings, prepare agendas / minutes, track action items and follow through on deliverables.
• Support relationship-building with employers, referral partners and community partners to strengthen placements and opportunities.

3) Impact Reporting, Data & Compliance

• Oversee programme reporting requirements, including outcome tracking, impact narratives, dashboards and submission of reports to SBFF / funders.
• Ensure timely and accurate documentation, data quality and compliance with internal requirements and funder guidelines.
• Work with relevant internal units to streamline data capture and reporting processes.

4) Events & Engagement Planning

• Plan and coordinate Job Support and Retention Programme -related events (e.g., employer engagement, client workshops, outreach activities, networking sessions).
• Manage event logistics, run-of-show, vendor coordination and post-event reporting, including attendance and outcomes.
• Support communications and collateral development with internal comms / design resources where applicable.

5) Team Support & Quality Assurance

• Provide supervision and coordination support to job coaches / career coaches, ensuring consistent practices and service quality.
• Support onboarding of new staff / volunteers and ensure adherence to programme SOPs.
• Facilitate regular team huddles, case coordination discussions (as appropriate), and ensure follow-ups are completed.

6) Process Improvement & Administration

• Replace / absorb administrative coordination functions by improving workflows, templates, trackers, and SOPs.
• Support budget monitoring and basic procurement / claims coordination for programme needs in accordance with organisational policies.
• Identify operational risks and issues early, propose solutions, and escalate when needed.

7) Others

• Any other related duties in New Hope CS as assigned by Reporting Officer

Accountability

• Reports to Director of Social Work

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners,and stakeholders. 
• Leadership: Excellent team player with strong leadership and responsibility skills. 
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline. 
• Strong project management, coordination, and stakeholder management skills.
• Comfortable with outcomes reporting, data tracking, and translating data into insights.
• Strong writing skills for reports, proposals, and impact narratives.
• Event planning and operations capability (logistics, vendors, run-of-show).
• High attention to detail, structured, proactive, and process-driven.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel,PowerPoint, etc.). 

Education and Experience

• Diploma / Degree in Social Work, Counselling, Psychology, Human Services, Business Administration, or related fields (or equivalent experience).
• Relevant certifications in career development / coaching are an advantage.
• Minimum 3 - 5 years of relevant experience in programme coordination / management, workforce development, employment support, or social services.
• Experience working with funders and managing reporting requirements is preferred.
• Prior team leadership / supervisory experience is an advantage.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

1. Job Summary

The Volunteer Executive will be responsible for assisting in the coordination and management of volunteer programs, ensuring smooth operations, and supporting volunteers in their roles. This is an excellent opportunity for someone looking to make a direct impact on the community and gain hands-on experience in volunteer engagement.

2.Key Responsibilities

Volunteer Coordination

• Assist in recruiting, onboarding, and orienting new volunteers.
• Maintain volunteer schedules and track volunteer hours.
• Ensure that volunteers have the tools and support they need to succeed in their roles.

Programme Support

• Assist in organizing and managing volunteer events, projects, and initiatives.
• Support the execution of ongoing programs and help ensure volunteers are engaged and motivated.

Communication and Engagement

• Serve as a point of contact for volunteers, addressing inquiries and providing updates as needed
• Foster a positive, inclusive, and supportive environment for volunteers.
• To capture and showcase the engagements of volunteers through social media platforms

Administrative Support

• Maintain accurate records of volunteer activities and feedback.
• Prepare and assist with reporting on volunteer activities and program impact.

Event and Outreach Support

• Assist in planning and executing community outreach events or volunteer recognition activities.
• Help with promoting volunteer opportunities through social media, community boards, and other channels.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

3. Accountability

• Reports to Volunteer Manager (Volunteer Centre)

4. Competency Requirements

Core Competencies

Strong Interpersonal Skills

• Excellent communication skills, both verbal and written.
• Ability to engage and motivate diverse groups of volunteers.

Organizational Skills

• Strong attention to detail and ability to manage multiple tasks effectively.
• Experience in scheduling or coordinating events/activities is a plus.

Adaptability & Problem Solving

• Ability to adapt to changing priorities and solve problems as they arise.

Team Player

• Collaborative and able to work well in a team environment.
• A positive and enthusiastic attitude toward working with volunteers and supporting the organization’s mission.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.). 

5. Education and Experience

• Minimum Degree in any field with minimum 2 years related work experience 
• Previous experience in a volunteer or nonprofit environment is beneficial but not essential.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Role Summary

The Manager (Employment Services) provides overall coordination and operational leadership for the Job Support and Retention Programme, ensuring high-quality delivery and strong partnership management with SBFF and other stakeholders. The role drives programme planning, reporting, events coordination, process improvement and team support to achieve targeted employment and social outcomes for clients.

This position also serves as the primary coordination point across internal teams (Career Coaches, Operations, Finance, Data / Reporting) to ensure smooth execution, timely reporting, and effective stakeholder engagement.

Key Responsibilities

1) Programme Leadership & Coordination

• Lead day-to-day coordination of Job Support and Retention Programme activities, ensuring smooth execution of service delivery, schedules, workflows and programme milestones.
• Translate programme goals into practical workplans, timelines, and task allocation for the team.
• Support implementation of programme strategies, SOPs and continuous improvement initiatives.

2) Partnership & Stakeholder Management (SBFF and others)

• Act as the key liaison with SBFF on programme coordination matters, including reporting timelines, events, and programme planning.
• Coordinate stakeholder meetings, prepare agendas / minutes, track action items and follow through on deliverables.
• Support relationship-building with employers, referral partners and community partners to strengthen placements and opportunities.

3) Impact Reporting, Data & Compliance

• Oversee programme reporting requirements, including outcome tracking, impact narratives, dashboards and submission of reports to SBFF / funders.
• Ensure timely and accurate documentation, data quality and compliance with internal requirements and funder guidelines.
• Work with relevant internal units to streamline data capture and reporting processes.

4) Events & Engagement Planning

• Plan and coordinate Job Support and Retention Programme -related events (e.g., employer engagement, client workshops, outreach activities, networking sessions).
• Manage event logistics, run-of-show, vendor coordination and post-event reporting, including attendance and outcomes.
• Support communications and collateral development with internal comms / design resources where applicable.

5) Team Support & Quality Assurance

• Provide supervision and coordination support to job coaches / career coaches, ensuring consistent practices and service quality.
• Support onboarding of new staff / volunteers and ensure adherence to programme SOPs.
• Facilitate regular team huddles, case coordination discussions (as appropriate), and ensure follow-ups are completed.

6) Process Improvement & Administration

• Replace / absorb administrative coordination functions by improving workflows, templates, trackers, and SOPs.
• Support budget monitoring and basic procurement / claims coordination for programme needs in accordance with organisational policies.
• Identify operational risks and issues early, propose solutions, and escalate when needed.

7) Others

• Any other related duties in New Hope CS as assigned by Reporting Officer

Accountability

• Reports to Director of Social Work

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners,and stakeholders. 
• Leadership: Excellent team player with strong leadership and responsibility skills. 
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline. 
• Strong project management, coordination, and stakeholder management skills.
• Comfortable with outcomes reporting, data tracking, and translating data into insights.
• Strong writing skills for reports, proposals, and impact narratives.
• Event planning and operations capability (logistics, vendors, run-of-show).
• High attention to detail, structured, proactive, and process-driven.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel,PowerPoint, etc.). 

Education and Experience

• Diploma / Degree in Social Work, Counselling, Psychology, Human Services, Business Administration, or related fields (or equivalent experience).
• Relevant certifications in career development / coaching are an advantage.
• Minimum 3 - 5 years of relevant experience in programme coordination / management, workforce development, employment support, or social services.
• Experience working with funders and managing reporting requirements is preferred.
• Prior team leadership / supervisory experience is an advantage.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

1. Social Work

• Conduct the admission interviews for the referred Authorised Occupier(s) seeking admission to JSS-OR Flat.
• Conduct matching of Authorised Occupier(s), new as well as existing, using an appropriate approach to allocate them to the same Flat.
• Mediate disputes between the Authorised Occupiers and work with the Operations team to facilitate residents to move to another bed space, if needed.
• Counsel Authorised Occupiers who do not abide by the terms and conditions for residing in the JSS-OR Flats.
• Facilitate life-skill programmes, support groups or other related community programmes with community partners.
• To partner with Operations team to conduct Authorised Occupiers’ bed space visits to ensure Authorised Occupiers abide with the terms and conditions.
• To partner with Operations team to collect Authorised Occupiers’ monthly rental and to follow up on late rental payment.
• Maintain and update Authorised Occupiers records especially employment and if they are known to community partners.
• Refer Authorised Occupiers to relevant external agencies and partners as necessary, including but not limited to the Ministry of Social and Family Development’s Social Service Office (SSO), Community Development Councils (CDC), Family Service Centres (FSC), Workforce Singapore (WSG), and / or community partners such as those in the SG Cares Community Network.
• Refer Authorised Occupiers to New Hope CS’s Employment Services team and Programmes in Kampung Siglap if relevant.
• The role of the Managing Agent does not include casework intervention but does include working closely with the assisting agencies / partners to help the Authorised Occupiers build stability and self-reliance.
• Work with other social service agencies and community partners.

2. Regular reports

• Submit regular reports to the management in accordance with HDB and organisation report.
• Submit reports to management and other government agencies as required.

3. Other organisational-related matters

• Participate in activities of New Hope CS (e.g. Fundraising, teambuilding,…etc)
• Support other services that New Hope CS provides e.g. Family Shelter, Individual Adults, HOPE Scheme, Children & Youth, Kampung Siglap Lifeskills Training and Retreat Centre…etc
• Perform any other related duties as assigned.

4. Accountability

• Report to the Programme Lead and Director of Social Work

5. Candidate Requirements

Technical Competencies:

• Degree in Social Work from an accredited institution.
• Accredited as Registered Social Worker with SASW.
• At least 2 years in direct social work is preferred.

Core Competencies:

• Strong interpersonal and communication skills.
• Understands the principles of engaging and working with vulnerable families and individuals.
• Case management and casework knowledge and skills.
• Risk assessment and risk management.
• Good report writing skills.
• Willing to work with the homeless and destitute.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Summary

As the Client Engagement Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities

Client Supervision

• Handle front desk enquiries and document anything necessary.
• Conduct scheduled admissions with Client Engagement Executive.
• Attend to and record residents’ enquiries, complaints, or feedback and channel them to Client Engagement Executive.
• Contact residents for any matters (as per instruction from Client Engagement Executive).
• Engage residents to share about activities and encourage participation.

Conflict Management

• Inform Client Engagement Executive if any concerning matters arise.
• Assist Client Engagement Executive in the issuance of Warning / Discharge Letters.
• Follow up with investigations on any matters arising from resident complaints.

Workplace Safety and Health

• Assist in conducting scheduled inspections with Client Engagement Executive.
• Conduct informal spot checks if any irregularities are spotted.
• Ensure SMM protocols are kept within the office and units.

Unit Maintenance / Logistics

• Check units prior to admission to ensure the unit is of standard.
• Check units just before resident discharge according to the checklist, and after the resident has been discharged, ensure that everything is in place and assess if any works are needed for the unit (repairs etc.).
• Attend to facilities repairs / maintenance of the units.
• Assess if the fault can be rectified or if an external contractor is needed.
• Perform repair works when needed.
• Maintain cleanliness and facilities of empty units by means of weekly checks. Highlight any matters to be rectified to Client Engagement Executive.
• Check for common pest issues at units.
• Ensure the Operation Office is clean and counselling rooms are disinfected daily.
• Store inventory in a proper and systematic manner.
• Raise procurement requests with Client Engagement Executive for any logistics needed.

Administration

• Collect and document rental fees from clients accurately.
• Manage files on SharePoint (as instructed by Client Engagement Executive).
• Record any residents’ enquiries, complaints, or feedback accurately on Occurrence Log.
• Record any residents’ complaints or requests on unit maintenance on Repair and Requests Log.
• Ensure the muster list and unit list are accurate.
• Maintain inventory records accurately.

Others

• Contribute to team discussions actively. Share new, useful ideas to improve the workflow and to improve the team’s efficiency.
• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Summary:

As the Client Engagement Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Client Engagement Executive / Senior Client Engagement Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

1. Job Summary

SG Cares is a national movement to build a caring and inclusive home for all, where Singaporeans can show care and consideration to others. In 2018, pilot studies on how to grow more volunteers and better channel their efforts to areas where they can have greater impact in the neighbourhood were established in two towns.

The pilots showed that a dedicated effort at the local-level to grow the volunteer pool, build their capabilities, and coordinate the demand and supply of volunteers, was important to make a sustained impact. Hence, MCCY will be partnering community groups to establish Volunteer Centres (VC) for volunteer matching, deployment and training in the towns.

The VC will help:

a. build volunteer management capabilities;

b. broker sustained partnerships between volunteering groups; and

c. work with service providers to meet their needs for volunteers

2. Key Responsibilities

Volunteer Management

• Provide support in the overall aspect of the volunteer management programme (Recruitment, Training and Retention) for the town of Kreta Ayer / Bukit Merah
• Network and form partnerships with corporates, schools, religious organizations, and other ground-up volunteer groups
• Coordinate meetings with multiple stakeholders and follow up on volunteering initiatives and projects
• Support the development of framework and training curriculum for volunteers
• Organise and provide support in events including formal or informal recognition, reward programmes, and appreciation events for volunteers
• Document and monitor outcomes
• Maintain and update Volunteer Programme materials (such as applications, policies and procedures, volunteer handbook, etc)
• Support all secretariat work and reports of the volunteer programmes to management, internal and external stakeholders
• Update and manage database of volunteers to ensure accurate and up-to-date records

Marketing and Communication

• Support the development of strategy and operationalize plans to market the services and volunteering opportunities to community and corporate partners
• Plan and manage all publicity efforts to drive volunteer recruitment and organise outreach events
• Support in the management of the social media account and help to generate content

3. Accountability

• Reports to Volunteer Manager

4. Competency Requirements

Technical Competencies:

• Recognised Diploma / Bachelor in any field with minimum 2 years related work experience

Core Competencies:

• Positive vibes with strong interpersonal skills
• Team player who is resourceful, adaptable and able to perform multitasks under given timeline
• Self-motivated and pleasant personality
• Passionate about volunteerism and enjoy serving in community

Preferred achievements / characteristics:

• Good organisational and project management skills
• Resilient, resourceful and independent with minimum supervision

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

1. Job Summary

As a Social Worker at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. Your responsibilities will include conducting intake assessments, providing counselling and support, and facilitating access to external resources and services. The Social Worker works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.

2. Key Responsibilities

Social Work

• Implements activities and interventions as directed by the Senior Social Worker (SSW) or Centre Head, and conduct referral services with the support of Social Work Associates (SWAs).
• Mediates disputes and facilitates the building of positive relationships within the community.
• Provide guidance and support to SWAs.
• Intake: Interview and allocate residents / clients to suitable rooms based on their profile.
• Referral: Link residents / clients up with appropriate services (Govt, Community, Private, etc.) to support the residents /clients in building stability and self-reliance.
• Record keeping, documentation, and data entry.
• Organise and facilitate the Single Room Shared Facilities (SRSF) Programme to build Authorised Occupiers’ stability, self-reliance, and social mobility. This is done through community building, empowerment, town hall meetings, residents’ committees, community gardens, life-skills workshops, etc.
• Engage Authorised Occupier(s) in a professional and therapeutic manner to understand the needs and to build rapport with residents / clients, especially those who are vulnerable members.
• Identify, develop, and review appropriate intervention strategies.
• Coordinate and attend case conferences with external agencies.
• Coordinate and monitor delivery of services with other community agencies.
• Plan and monitor therapeutic group work for specific individuals or target groups of clients.
• Identify and engage specific individuals or target groups of residents / clients for relevant group work or programmes / activities.
• Collaborate with community agencies in the planning and implementation of programmes and activities.
• Provide supervision, guidance, and advice to new Operation Officers or Social Work Associates.
• Maintain daily records, updated tenancies files of residents / clients, and prepare reports for administrative and intervention purposes.
• Manage moderate to significant disputes that may occur between co-living residents.
• Respond to incidents within rental units, such as de-escalating crisis situations and notify the Management / Housing and Development Board (HDB).

Others

• Any other related duties in New Hope CS as assigned by the Reporting Officer.

3. Accountability

• Reports to Senior Social Worker and Director of Social Work

4. Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong leadership and responsibility skills.
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Understands the principles of engaging and working with vulnerable families and individuals.
• Case management and casework knowledge and skills.
• Risk assessment and risk management.
• Good report writing skills.
• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Degree in Social Work from an accredited institution
• Accredited as Registered Social Worker with SASW
• At least 2 years of relevant working experience in similar sectors

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.