Bachelor’s or master’s degree in computer science/software engineering/ITProven working experience in data collection through research, coordinating data rules, monitoring performance metrics, analytical approaches, and driving actionable insight..
Bachelor’s or master’s degree in computer science/software engineering/IT
Proven working experience in data collection through research, coordinating data rules, monitoring performance metrics, analytical approaches, and driving actionable insights as well as telling an actionable story
API integration and proficiency in creating and troubleshooting technical workflows (min. 3 years’ experience)
Implementing and managing XM technologies for customer, users, products, and services experience particularly in Qualtrics XM implementations
Strong working knowledge of Microsoft Office, Qualtrics XM, Confluence, Jira
Experienced with software such as Power BI
Custom coding skills like JSON, DAX, Javascript, Python is plus
Degree/Diploma in IT or EquivalentMinimum 4 – 9 Years of experience in IT End User Support (L2/L3)Clear understanding and experience in handling End Point Computers and IOT DevicesGood understanding of Client Server ArchitectureWorking knowledge of..
Degree/Diploma in IT or Equivalent
Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
Clear understanding and experience in handling End Point Computers and IOT Devices
Good understanding of Client Server Architecture
Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
Experience in Disc Encryption, Application Security, and Endpoint security at client level.
Daily Security and Vulnerability management to maintain KPI and SLA.
Basic understanding of Active Directory.
Incident and Change Request support to users.
Find solution for unseen IT related issues and documentation as SOP.
Experienced handling large excel files with Vlook-up, pivot etc.
Experienced in collaborating and managing vendor support.
