Total 24 job vacancies by Microsoft Operations Pte Ltd

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about the need for People & Process to enable our customers’ technology modernization strategies and to drive AI transformation on the Microsoft Cloud. You will lead a team of CSAs that leverage the entire Microsoft technology stack and bring professional subject matter expertise to help customers achieve business value from their Microsoft investments by focusing on areas such as transformation, modernization, cloud adoption and more.

As a Cloud Solution Architect Manager in CSA Global Delivery, you will lead a talented team of Cloud Solution Architects through whom you will be responsible for the realization of successful outcomes for our Unified customers in your designated territory. 

You will also have the opportunity to enhance the value that we as Microsoft provides to our customers by scaling through the Microsoft Delivery Partner ecosystem based on strategic decision making and careful planning with the account team stakeholders. This opportunity will allow you to develop deep business acumen and hone your Delivery Partner management skills as well as increase your capabilities to provide successful outcomes for our customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.

You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.

You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.

You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.

You will manage your team’s performance against business measures and delivery excellence expectations for your territory and customer engagements, applying a data-driven approach to your prioritisation and decision-making.

You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes. 

You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• In depth knowledge of the offerings portfolio in at least one Microsoft Solution Area in the Unified space
• 5+ years people management experience such as managing consultants, technical sales teams and/or technical architects
• Demonstrable experience of working with or managing Outsourced Partners
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions
• Ability to communicate effectively in written and spoken Korean, as the role requires work-related communication with Korean-speaking stakeholders and preparation of Korean-language documentation. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for customers. Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer. Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources. Oversees a complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Leverages key executive relationships to build trust with the customer organization. Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Develops and implements plans for maximizing upselling/cross-selling opportunities in certain accounts. Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.

Responsibilities

Account Management

• Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
• Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.
• Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.
• Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.

Customer Engagement

• Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.
  Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.
• Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.

Industry Knowledge

• If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.

Sales Excellence

• Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
• Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.
• Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.
• Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
• Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.

Qualifications

Required/minimum qualifications

• Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business Administration AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.
• 5+ years account management experience OR equivalent.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. At the heart of this mission is a culture grounded in growth mindset, operational excellence, and continuous innovation enabling teams to deliver technologies that transform industries and positively impact billions of lives worldwide.

Cloud Operations & Innovation (CO+I) is the engine that powers Microsoft’s cloud platform, responsible for the end‑to‑end planning, acquisition, construction, and operation of one of the world’s largest and most advanced datacenter infrastructures. Spanning supply planning, strategic acquisition, global construction, datacenter and edge site operations, critical environment availability, engineering, and infrastructure innovation, CO+I plays a pivotal role in enabling Microsoft’s cloud growth at global scale.

To support the continued growth and transformation of our APAC business, we are seeking a highly strategic APAC CO+I Business Manager to partner closely with regional leadership. In this role, you will help drive business execution, operational governance, and organizational effectiveness across a complex, rapidly expanding infrastructure portfolio ensuring regional priorities translate into measurable outcomes aligned with Microsoft’s long‑term strategic objectives.

As a key member of the regional leadership team, you will enable informed decision‑making, advance critical business initiatives, and lead process improvements that strengthen execution discipline and operational scale across APAC.

Joining this team provides a unique opportunity to operate at the center of Microsoft’s cloud infrastructure growth, driving strategic execution, enabling regional impact, and helping shape the future of cloud delivery in one of the fastest‑growing markets globally.

Responsibilities

Business Operations

• Supports day-to-day business operations and planning. Helps to manage team’s rhythm of business (ROB), attends key meetings, ensures timely response to action items, fields and gathers information about engagement asks, and assists in preparation for executive meetings.
• Assists with ROB by kicking off internal initiatives with relevant team leaders/members, managing team adherence to organizational compliance goals, and communicating team feedback and questions.
• Works with cross-team counterparts and supports collaborations with the leadership team to articulate objectives and deliverables and to measure the outcomes relative to the stated goals.
• Creates robust, efficient and sustainable business processes and programs.
• Follows best practices for strategy, consolidates information, and advocates for and prepares information to support the presentation of business cases to leaders. Collaborates with partners and Microsoft stakeholders to ensure alignment in creation and implementation of execution plans.
• Researches and prepares information for the team. Tracks and reports on key performance indicators (KPIs) and aids in data-driven decisions.

Organizational Health

• Tracks the use of role-based compliance trainings and new trainings, as well as leading collaborating on culture initiatives (e.g., Diversity and Inclusion, hiring, onboarding) while partnering with Human Resources to do so. Drives training completion rates and ensures a healthy compliance scorecard for the team.
• Analyzes performance metrics to support accountability for the team in executing core business activities.

 Capabilities

• Strong project management and organization skills, with the ability and passion around people management.   
• A track record of effectively collaborating across groups, to drive clarity and effectiveness in rhythm of business.    
• Proactiveness and a strong positive outlook and approach to change management. 
• Strong business acumen and mental agility to ramp quickly across our diverse business and offerings.   
• Enjoy working under pressure and deadlines, with a strong ability to manage complexity while driving clarity.   
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.   
• Able to simplify complex ideas into easy-to-understand concepts for communications. 
• Demonstrated strong capability in verbal and written communications skills across a geographically dispersed audience.

Qualifications:

• Bachelor’s degree in business, Operations, Supply Chain, Finance or related field AND 6+ years work experience in operations management, program management, process management, process improvement

• Master’s Degree in relevant field (e.g., MBA) AND 3+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers | #EPCCareers | #DCDCareers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

The Xbox team is looking for a regional Communications Lead for Xbox in APAC.    

As part of the Microsoft Global Communications team, you will join a group of professionals focused on telling the stories that help people fall in love with Xbox games, Xbox services & devices, and the positive impact Xbox gaming will have in the world. You will report to the Head of Xbox Global Communications, be an integral part of the Xbox global comms team and be a trusted advisor to local and global teams.

This is a role for a communications leader who can blend cultural fluency, strategic rigor, and creative instinct to shape how Xbox shows up across some of the most influential gaming markets in the world. Xbox is entering its next chapter of global growth — and APAC will help define it.

As the APAC Communications Lead for Xbox, you will set and own the strategic communications direction for the region (including but not limited to Japan, China, Korea, Southeast Asia, Australia, and New Zealand), leading a highly distributed team and agency ecosystem across some of Xbox’s most culturally complex and fast‑growing markets. You will translate global Xbox priorities across content, platform, ecosystem, trust and safety, brand and reputation and consumer into integrated, market‑led communications strategies that drive brand relevance, trust, and player growth at scale.

From Tokyo to Seoul, Shanghai to Singapore, Sydney to Southeast Asia, this role requires sharp instincts for where global narratives need to flex — and when local stories should lead.

This role operates as a senior regional leader — shaping strategy, setting priorities, and acting as a trusted advisor to Xbox, Gaming, and Microsoft leadership. You will build durable operating models, coach high‑performing leaders, and deliver culturally resonant storytelling that ladders local nuance to global ambition.

This position will give you the opportunity to thrive in a challenging, creative environment, and grow with a strong and supportive team who are committed to excellence at every level. 

The ideal candidate is a collaborative but self-motivated leader with a proven track record of developing best in class communications strategies and executions that append to a global comms strategy and a larger regional business plan. The role requires very strong communication and critical thinking skills, along with the ability to directly lead, manage and coach a large team. You must thrive on high pressure deadlines and be able to consistently achieve results on time and within budget. Industry experience is highly desirable coupled with an intricate knowledge of the nuances across the APAC region with emphasis on how to leverage social channel platforms across the region.

The role is based in Singapore and is also a part of the regional extended Microsoft Communications team. 

Responsibilities

• Set the strategic north star for Xbox communications across APAC — defining where we focus, how we show up, and what success looks like in each market.
• Act as the senior communications leader for APAC, serving as a trusted advisor to regional and global leadership on reputation, cultural dynamics, regulatory environments, and market‑specific opportunities or risks.
• Lead, develop, and inspire a geographically distributed team, setting clear expectations, operating rhythms, and accountability models that enable consistent excellence across markets.
• Drive integrated storytelling across media, creators, social, and owned channels, ensuring culturally relevant narratives that deepen brand affinity, trust, and player engagement. Creativity and experimentation are encouraged.
• Establish and govern agency strategy and investment, overseeing partner selection, performance, and budget management to ensure high‑impact execution and strong ROI.
• Anticipate, manage, and mitigate reputational risk, leading high‑stakes, time‑sensitive issues with strong judgment, clarity of decision‑making, and alignment across stakeholders.
• Use data, insights, and market intelligence to guide strategy, evaluate effectiveness, and continuously refine regional communications performance.
• Foster deep cross‑functional collaboration with Marketing, Product, Trust & Safety, Legal, Policy, and regional business teams to deliver unified, solutions‑led communications outcomes.
• Lead with calm, clarity, and conviction during moments of pressure — bringing strong judgment and decisive leadership when the stakes are high and the path forward is not obvious.
• Balance instinct with insight, using data, signals, and cultural intelligence to sharpen strategy and prove impact — while knowing when to trust creative judgment.
• Stay up to date on all gaming, media & entertainment news, monitor competitors and other industry leaders for learnings, insights and best practices. 
• Embody our culture and values

Qualifications

Required Qualifications

• Bachelor’s Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience.
• Strong communication skills
• Experience working in and with stakeholders in China
• Deep understanding of APAC cultural, media, and regulatory nuance, with demonstrated success translating global strategy into locally resonant execution.
• Proven ability to lead and scale high‑performing, geographically distributed teams, including senior leaders, with a strong focus on coaching, succession planning, and talent development.

Preferred Qualifications (PQs)

• 12 over years of senior communications leadership experience across gaming, technology, entertainment, or agencies, including ownership of regional or multi‑market strategies.
• Extensive experience operating in high‑pressure, fast‑moving environments, making sound decisions under ambiguity while delivering results on time and within budget.
• Highly organized and detail-oriented problem-solver who thinks fast and finds solutions when others may see a dead end.
• Strong executive presence with the ability to influence, align, and advise senior stakeholders across complex organizations.
• Passion for data‑informed storytelling, audience insight, and culturally relevant communications, paired with strong creative judgment.
• Equally left and right-brained with analytical skills to evaluate program effectiveness, and strong creative judgment to recognize what’s on-trend/on-brand.
• Innovative, strategic thinker who is motivated to execute exceptionally and work independently within a fast-paced environment.
• Excellent team player with the ability to build, foster and nurture strong relationships across internal functions and external partners.
• Passion for gaming, lifestyle, and entertainment industry.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft has an exciting opportunity for an experienced engineering manager to join our Sovereign Cloud Program, leading a team of engineers to build out and support networking and operational infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions.  You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure – including WAN and LAN connectivity

We are looking for an experienced Senior Software Engineering Manager who

• thrives in a fast-paced, dynamic environment
• loves solving complex problems
• has experience working closely with customers
• has experience with mission-critical and highly assured environments

At Microsoft, our managers help bring our culture to life. Managers are expected to model, coach, and care to help reinforce our culture and create an environment where everyone can do their best work.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead, coach and care for a team of engineers to build and subsequently support key infrastructure in Microsoft’s NPCs.

This includes:

• Building a happy, safe and effective team culture and supporting processes.
• Building great partnerships with appropriate stakeholders (e.g. project managers and technical leads) to determine requirements and coach your team to do the same.
• Delivering against project plans, release plans, and work items in coordination with appropriate stakeholders
• Coaching your team and driving their efforts to ensure the correct processes are followed to achieve requisite security, privacy, safety, and accessibility standards.
• Creating and assuring presence of evidence to demonstrate compliance
• Implementing appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value.
• Building and maintaining communication with key partners across the Microsoft ecosystem of engineers.  Acting as a key contact for leadership to ensure alignment with partners' expectations.
• Coaching others and driving efforts to integrate instrumentation for gathering telemetry data on system behaviour such as performance, reliability, availability, utility, and safety mechanisms. Driving sustainment of feedback loops from telemetry resulting in subsequent designs. Creating outputs of telemetry such as notifications or dashboards.
• Coaching others in operations of live service as issues arise on a rotational, on-call basis.
• Coaching others to implement solutions and mitigations to complex issues impacting performance or functionality of Live Site services.
• Reviewing and writing postmortems and sharing insights with team.
• Driving ongoing performance assessment and management processes. 
• Helping your team members grow and realize their potential. 

Qualifications

Required:

• Bachelor’s Degree or equivalent, with at least 7 years of experience leading teams to design, develop and support products/solutions in complex IT environments. 
• Strong leadership skills, able to develop and grow a diverse team of individuals to collaborate as a cohesive team in delivering outcomes. 
• 3+ years’ experience as a people manager.
• Strong knowledge of the foundations of secure IT infrastructure, IP networking and system administration
• Knowledge or experience of security requirements, controls and solutions
• Strong sense of accountability, solid project management and outstanding communication skills

Preferred:

• Knowledge and experience of secure management environments utilizing Active Directory, Group Policy, VPN, MECM, Windows Desktop deployments and application installations
• Knowledge and experience deploying/configuring and maintaining Network environments (both in physical platforms and Azure) including: L2/L3 Routing (BGP) & Switching, Firewalls (NAT & ACLs), IPSEC VPN.
• Experience of being part of an international team working across multiple continents and cultures. 
• Experience of the challenges of system and service management in high security domains.
• Knowledge of Cross Domain Solutions

Security Clearance Requirements:
This role requires access to sensitive company and customer information. Security clearance ensures regulatory compliance, mitigates security risks, and validates the candidate’s trustworthiness for high-security environments.

Candidates must be able to meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.

• Singapore Category 2 Clearance (as applicable): Candidates must be willing to undergo a Cat 2 background check, which may include:

  • Verification of identity and citizenship status

  • Review of education and employment history

  • Criminal record screening

  • Financial or bankruptcy checks, where applicable

  • Assessment of potential security risks (excluding full-scope family investigations required for Category 1)

• Customer or government screening requirements: As needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft has an exciting opportunity for an experienced network engineer to join our Sovereign Cloud Program, working to build out and support networking infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions.  You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.  As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of the team responsible for implementing and supporting networking capabilities within high-assurance, secure and highly-available environments.  
• You’ll be responsible for implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.
• You’ll actively participate in 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.
• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.
• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.
• You should expect to need to travel to the in-country Sovereign Operations Centres on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre.  Exact frequency to be agreed, but needs to be frequent enough to build strong relationships with the partner teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 3 years of hands-on experience in designing and providing operational support to complex networking environments.
• Knowledge and experience deploying/configuring and maintaining Network environments (both in physical platforms and Azure) including: L2/L3 Routing (BGP) & Switching, Firewalls (NAT & ACLs), IPSEC VPN.
• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification
• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Experience in system and service administration of complex platforms.
• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.
• Experience working in broad domains including security, software, networking and service design.
• Experience of service support, with on-call responsibilities. 
• Experience with distributed systems and critical production service environments.   
• DevOps experience, including continuous configuration automation.
• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:
This role requires access to sensitive company and customer information. Security clearance ensures regulatory compliance, mitigates security risks, and validates the candidate’s trustworthiness for high-security environments.

Candidates must be able to meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.

• Singapore Category 2 Clearance (as applicable): Candidates must be willing to undergo a Cat 2 background check, which may include:

  • Verification of identity and citizenship status

  • Review of education and employment history

  • Criminal record screening

  • Financial or bankruptcy checks, where applicable

  • Assessment of potential security risks (excluding full-scope family investigations required for Category 1)

• Customer or government screening requirements: As needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft has an exciting opportunity for an experienced network engineer to join our Sovereign Cloud Program, working to build out and support networking infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions.  You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.  As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of the team responsible for designing, implementing and supporting networking capabilities within high-assurance, secure and highly-available environments.  Your role as a senior network engineer will mean you are responsible for the outcomes the team delivers as well as ensuring other team members grow and learn to deliver better outcomes themselves.
• You’ll be responsible for championing, implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.
• You’ll lead design, network/code and security reviews across teams to identify risks and prevent classes of bugs prior to release by applying expertise in network implementation, available technologies, analysis of telemetry pipelines, and root cause analysis, as well as best practices in identifying and implementing solutions.
• You’ll understand the capabilities and limitations of existing tools and resources, and the customer impact of design trade-offs and exceptions, to drive and optimize team decision making.
• You’ll actively drive 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.
• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.
• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.
• You should expect to need to travel to the in-country Sovereign Operations Centres on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre.  Exact frequency to be agreed, but needs to be frequent enough to build strong relationships with the partner teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 5 years of hands-on experience in designing and providing operational support to complex networking environments.
• Strong knowledge and experience deploying/configuring and maintaining Network environments (both in physical platforms and Azure) including: L2/L3 Routing (BGP) & Switching, Firewalls (NAT & ACLs), IPSEC VPN.
• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification
• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Deep experience in system and service administration of complex platforms.
• A passion for innovation in complex and constrained environments, to deliver advanced and progressive customer experiences.
• Understanding of the challenges of system and service management in high security domains.
• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.
• Experience working in broad domains including security, software, networking and service design.
• Extensive experience of service support, with on-call responsibilities. 
• Expertise experience in problem solving and analyzing distributed systems and critical production service environments.   
• DevOps experience, including continuous configuration automation.
• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:
This role requires access to sensitive company and customer information. Security clearance ensures regulatory compliance, mitigates security risks, and validates the candidate’s trustworthiness for high-security environments.

Candidates must be able to meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.

• Singapore Category 2 Clearance (as applicable): Candidates must be willing to undergo a Cat 2 background check, which may include:

  • Verification of identity and citizenship status

  • Review of education and employment history

  • Criminal record screening

  • Financial or bankruptcy checks, where applicable

  • Assessment of potential security risks (excluding full-scope family investigations required for Category 1)

• Customer or government screening requirements: As needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description & Requirements

Overview

Microsoft has an exciting opportunity for an experienced service engineer to join our Sovereign Cloud Program, working to build out and support the operations infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions. You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs

• enabling secure operational access to the NPCs for the local operations team

• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of a geo-distributed team responsible for designing, implementing and supporting operations capabilities within high-assurance, secure and highly available environments.

• You’ll be responsible for implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.

• You’ll actively participate in 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.

• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.

• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.

• You should expect to need to travel to the in-country Sovereign Operations Centres on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre. Exact frequency to be agreed but needs to be frequent enough to build strong relationships with the customer teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 3 years of hands-on experience in designing, building and operating complex IT environments.

• Knowledge and experience deploying/configuring and maintaining: Active Directory, Group Policy, WSUS, MECM, Windows Desktop deployments and application installations.

• Experience with system and service management in high security domains.

• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification

• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Experience in system and service administration of complex platforms.

• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.

• Experience working in broad domains including security, software, networking and service design.

• Experience of service support, with on-call responsibilities.

• Experience with distributed systems and critical production service environments.

• DevOps experience, including continuous configuration automation.

• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Customer or government screening requirements as needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview
Microsoft Cloud Operations + Innovation (MCO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Ourfocus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services.

The Datacenter leasing Senior Technical Program Manager will be part of a team responsible for the delivery of leased datacenters globally. The senior TPM will project manage technical and delivery alignment between Microsoft requirements and Lessor’s proposal, handle escalations, and close technical and delivery gaps as the primary point of contact between internal and external parties.

Working closely with Data Center Engineering (DCE), the role will evaluate lessor’s design proposal against technical requirements and mitigate non-compliance through technical and commercial solutions. The role also assesses technical and delivery risks and resolves issues swiftly to reduce business impact. The senior TPM will act as a Subject Matter Expert(SME) and will provide global program support.

The position will collaborate with both internal and external stakeholders throughout construction, RFS, and operations handover, addressing technical challenges that may impact the timely delivery of the datacenter to customers.

This position will project manage the lease technical due diligence, offering SME support, technical guidance, and decision-making. It also involves evaluating feasibility, costs, scheduling, risks, and site limitations. The senior TPM will support program efficiency through process improvements affecting related (Objective and Key Result) OKRs.

The senior TPM needs excellent interpersonal, communication, and organizational skills, the ability to work independently, extensive knowledge in data center design, engineering, controls, and operations, and significant experience in project/construction management and the data center lease market.

Responsibilities

• Act as a Subject Matter Expert (SME) and provide global program support.
• Drive technical solutions for leased datacenters in partnership with Microsoft’s and Lessor’s core engineering teams.
• Evaluate lessor’s design proposal against technical requirements and mitigate non-compliance through technical and commercial solutions.
• Assesses lessor’s compliance through review of technical documents, site assessments, and stakeholder engagement.
• Partner with internal and external stakeholders during construction, RFS, and operations handover to unblock any technical issues risking the on-time delivery of Datacenter to customers.
• Drive cost impact analysis on non-compliance and specification changes. Escalate and provide visibility and feedback to leadership on cost drivers.
• Partner with Microsoft Engineering, Integration, Security, Operations, and Energy teams on resolution management.
• Drive partner accountability on contractual milestones and commercial commitments
• Own overall schedule tracking, risk identification, blockers, and mitigation for the assigned projects; creating clear visibility for leadership

Qualifications

• Bachelor’s degree in Civil, Electrical, Mechanical, Telecom Engineering, or related technical field AND 4+ years’ experience in engineering, operations, commissioning or technical program management
• 3+ years’ experience managing cross functional and/or cross-team projects.
• 3+ years of experience in data center design, infrastructure, and critical environments.
• Broad infrastructure knowledge across mechanical, electrical, and controls systems with a focus on Datacenter integration and performance.
• Familiarity with key industry standards and best practices, including ASHRAE, Uptime Institute, ANSI, and NFPA.
• Familiarity with high-density power and cooling solutions, sustainability initiatives, and emerging technologies for AI workloads.

While not required, we also look for the following Preferred Qualifications:

• 5+ years of experience in engineering and technical program management.
• 5+ years’ experience managing cross functional and/or cross-team projects.
• 5+ years of experience with mission critical environments, such as Data Centers
• Experience implementing advanced cooling technologies such as liquid-to-chip

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers | #EPCCareers | #DCDCareers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft has an exciting opportunity for an experienced service engineer to join our Sovereign Cloud Program, working to build out and support the operations infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions.  You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.  As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of a geo-distributed team responsible for designing, implementing and supporting operations capabilities within high-assurance, secure and highly available environments.  Your role as a senior engineer will mean you are responsible for the outcomes the team delivers as well as ensuring other team members grow and learn to deliver better outcomes themselves.
• You’ll be responsible for championing, implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.
• You’ll lead design, code and security reviews across teams to identify risks and prevent classes of bugs prior to release by applying expertise in application design, security, and other relevant technologies.
• You’ll understand the capabilities and limitations of existing tools and resources, and the customer impact of design trade-offs and exceptions, to drive and optimize team decision making.
• You’ll actively drive 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.
• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.
• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.
• You should expect to need to travel to the in-country Sovereign Operations Centers on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the center.  Exact frequency to be agreed,  but needs to be frequent enough to build strong relationships with the customer teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 5 years of hands-on experience in designing, building and operating complex IT environments.

• Deep knowledge and experience deploying/configuring and maintaining: Active Directory, Group Policy, WSUS, MECM, Windows Desktop deployments and application installations.

• Experience with system and service management in high security domains.
• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification
• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Desired:

• Deep experience in system and service administration of complex platforms.
• A passion for innovation in complex and constrained environments, to deliver advanced and progressive customer experiences.
• Experience working in broad domains including security, software, networking and service design.
• Extensive experience of service support, with on-call responsibilities. 
• Expertise experience in problem solving and analyzing distributed systems and critical production service environments.   
• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.
• DevOps experience, including continuous configuration automation.
• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Customer or government screening requirements as needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

This role is accountable for shaping and executing a clear, disciplined, and high‑impact executive internal communications, external social strategy for the Asia President, while executing strong communications operations and President office support to ensure priorities, including customer & partner engagements are delivered with precision.

As a senior individual contributor reporting to the Chief of Staff, this role requires an operator to work closely with the Asia President and Chief of Staff to translate leadership priorities into clear messages, compelling narratives, and operationalizing initiatives across the region.

The role requires strong knowledge of Microsoft organizational structure, internal tools and platforms and a forward thinker who proactively learn and adopt emerging productivity and AI‑enabled capabilities to improve efficiency and impact. This role actively seeks feedback, measure effectiveness, and continuously refine approaches based on insight and data.

Responsibilities

Executive Communications Framework & Operations

• Own end‑to‑end executive communications framework and execution aligned to the Asia President business priorities, executing with disciplined in an evolving environment.
• Translate complex strategies and transformations into clear, compelling communications tailored to diverse audiences across Asia.
• Plan and continuously evolve the Asia President’s communications platform, maintaining a clear, pragmatic leadership voice while navigating ambiguity and a volatile macro environment.
• Partner closely with PR/External Media, Area Executive Communications Leads, and functional teams to ensure integrated, consistent messaging across internal and external channels.
• Stay current with Microsoft internal tools, external social platforms, apply them hands‑on -along with emerging AI‑enabled capabilities - to develop content that expands reach, engagement, and efficiency.
• Develop timely, relevant content aligned with corporate priorities, adapting narratives with an Asia lens and refining in real time based on feedback and sentiment.
• Project manage the end‑to‑end delivery of executive communications and engagement platforms, including town halls and leadership events, covering logistics, run‑of‑show planning, vendor coordination, and day‑to‑day ownership of all operational elements, including POs, invoices, and contracts.
• Define success metrics, monitor engagement outcomes, and use insights to continuously refine plan and execution.

Asia President Office Operations

• Represent the Asia President and work with Corporate, Area and Functional teams to execute initiatives such as CxO Summits, internal awards and GIVE campaigns.
• Actively review and improve workflows, processes and schedules to create efficiency for the Asia President to engage externally. Take a forward‑looking approach, continuously prioritizing, sequencing, and optimizing time against evolving needs.
• Anticipate issues and decision points, proactively identifying risks, trade‑offs, and opportunities well ahead of execution.
• Create and manage a centralized repository for the Asia President, leveraging Microsoft and AI‑enabled tools to deliver content in the most effective format and timing to prepare the for meetings, engagements, and trips.
• Execute with strong attention to detail and rigor, ensuring readiness, accuracy, and follow‑through across the President office deliverables.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 8–10 years of experience in Business Strategy, Operations, Executive Communications with demonstrated strength in operations, project management, and execution.
• Experience managing complex tasks with conflicting timelines and operating in a fast‑paced, matrixed, enterprise technology environment.
• Strong level of judgment, maturity, and organizational agility; ability to influence without authority.
• Proven ability to manage ambiguity in an evolving environment, prioritize effectively, strong attention to detail and deliver with minimal supervision.
• Experience working with senior leaders and executive offices.
• Familiarity with Asia markets and regional dynamics.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Business Group Description:   

Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. 

Job Description:   

We are seeking an expert individual to lead the development, implementation, and monitoring of compliance controls throughout the datacenter lifecycle (build, design, operate). As a Sr. Controls & Compliance Manager, your job will be to assist in the development of innovative and effective compliance controls that mitigate 3rd party red-flags or risks, lead the implementation of those controls during each stage of the datacenter lifecycle, and monitor or audit those controls across CO+I operations, procurement, supply chain, and 3rd parties.  

The ideal candidate should understand the criticality of compliance to Microsoft's success and have experience designing and implementing various compliance controls across large and complex organizations. This individual should be organized, self-motivated, have a strong attention to detail, and robust communication skills to help build and execute initiatives that ensure compliance in a fast-paced and ambiguous organization.

Responsibilities

Key Responsibilities: 

• Develop, implement, and monitor processes and controls to mitigate compliance risks (e.g. bribery and corruption, financial, human rights, privacy, etc.) 
• Conduct periodic onsite assessments to ensure compliance with applicable controls, policies and regulations. 
• Drive the completion of compliance controls. 
• Gain stakeholder alignment through strong storytelling (influencing for impact). 
• Develop clear, high-quality, well-documented processes that exceed industry benchmarks. 
• Create, facilitate and deliver impactful trainings for 3rd parties on controls and compliance obligations. 
• Analyze 3rd party due diligence reports and provide evaluation with appropriate risk mitigations. 
• Act as a trusted advisor and compliance subject matter expert for the organization. 
• Assess for continuous improvement and ensure effectiveness of controls for proactive risk management. 
• Build strong relationships for effective collaboration with stakeholders across the company. 

In addition, this position requires: 

• Ability to work independently in a fast-paced, global environment.  
• Ability to embrace ambiguity and changing business requirements. 
• Ability to speak and present to leadership effectively.  
• Ability to influence operations and engineering teams with control design and implementation. 
• Ability to successfully collaborate, drive clarity, and ensure communication between stakeholders. 

Qualifications

Required Qualifications: 

• Bachelor’s degree in construction management or equivalent. 
• 6+ years of experience in compliance, public accounting, audit, risk or equivalent. 
• 3-5 years of experience in the construction industry (E/P/C). 
• Experience building or managing Anti-Corruption / Anti-Bribery compliance programs or controls. 
• Familiarity with the global anti-corruption laws (e.g. the US Foreign Corrupt Practices Act (FCPA), the UK Bribery Act (UKBA) etc.) 

Preferred: 

• Experience in the datacenter construction industry (E/P/C). 
• Experience working in a large multinational environment. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

#COICareers 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Construction EHS Project Manager, you will perform a key role in delivering the core infrastructure and foundation technologies for Microsoft's online services including Bing, Office 365, XBOX, OneDrive, and the Microsoft Azure platform.  Empower Billions!  

The Cloud Operations + Innovation (CO+I) business is critical to delivering on this mission and vision, building and operating Microsoft’s cloud infrastructure, which is growing rapidly in response to unprecedented demand for Microsoft services. CO+I operates one of the largest cloud networks on the planet – comprised of more than 160 Datacenters, 130+ edge sites, 2+ million miles of fiber, and millions of servers and network and storage devices. 

The APAC Environmental, Health, and Safety (EHS) team is seeking a Construction EHS Project Manager with the passion to drive value across complex supplier relationships and demonstrated experience in supplier management. Strong analytical skills, using data to design processes that scale, effective collaboration across internal and external stakeholders, and the drive to continuously improve and achieve business objectives will be critical to success in this role.  The span and complexity of our activities requires advanced knowledge and technical specialization in construction and design safety management to recognize and control risks. 

The Construction EHS Project Manager must be an experienced and recognized technical expert in Construction and Design Safety, to include incorporation of safety into business and project management processes. His/her mission is to assist EHS program safety leads, business line Regional Directors, and Construction Managers with advancing safety programs and culture for both the lease and build portfolios.  This role will be functioning as the person who will be responsible for design, delivery and maintenance of various reports, forums, analysis, etc.    S/he will monitor risks, trends and leading/lagging metrics, then develop reports and management review content that will be used to drive accountability and action.  There will be extensive interaction with a diverse range of business partners, peers and stakeholders inside and outside of the company.  Close liaison will be maintained with stakeholders, the overall APAC EHS Team and the EPC team.

The span and complexity of our activities requires advanced knowledge and technical specialization in construction and design safety management to recognize and control risks. 

Responsibilities

The Construction EHS Project Manager will: 

• Work with leaders, staff and contractors at all levels and in multiple cultures to implement effective solutions. 
• Drive supplier safety performance through safety leadership engagement, collaborative forums, and contractual assurance actions.
• Assist the EHS Construction Managers valuate EHS risks during site selection, design, construction, and commissioning activities and ensure actions are taken to mitigate risks.
• Work with business partners and peer EHS teams to ensure the transition from datacenter delivery to datacenter operations is smooth and risks are adequately mitigated. 
• Drive a standardized and harmonized approach across datacenter activities to maximize efficiency and effectiveness. 
• Present on a regular basis to various leadership teams.
• Interface with local, national and international regulatory agencies on safety issues.
• Interpret safety standards and regulatory requirements to assure compliance and aggressive management of risk.
• Track and report on risk mitigation goals and develop metrics, dashboards and/or scorecards to track/communicate/drive progress. 
• Analyze leading & lagging safety metrics and communicate results to leadership to drive action and accountability.
• Provide training to staff.
• Carry out routine safety program, project, and contractor audits.
• Perform and participate in incident investigations.

Qualifications

Education:

•  A University/Bachelor's degree or equivalent level of education in science, engineering or related Safety/SHE discipline/degree is preferred but equivalent experience and/or certifications can be substituted.

Experience:

•  A minimum of 5 years of progressive experience in Construction and Design Safety is required, with demonstrated knowledge and experience controlling the broad spectrum of safety risks.
• The successful candidate will have a strong record of accomplishment preventing injuries, developing/implementing robust processes and management systems, and in building productive collaborative relationships with internal/external business partners. 
• The successful candidate will be a strong communicator & influencer who is credible, self-assured and highly capable of negotiating successful outcomes with key business leaders…...while at the same time being flexible to different approaches and changing business priorities.  S/he will have strong technical skills and the ability to describe and write complex issues/requirements in a clear and concise manner.  S/he will apply previous learning and ideas to new situations, projects and teams, developing creative solutions to manage risk.  S/he will demonstrate strong business acumen that includes experience working with business partners at various levels and functions.
• Excellent communication and project management skills are required, including the ability to lead teams, produce and maintain timelines, manage multiple commitments and assemble project information into clear, concise written reports.
• This is a highly influential position reporting to the  APAC EHS Sr. Director. The position location is in Singapore and will be a role supporting EHS for construction projects in the APAC region.  
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Energy Marshall.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Energy Marshall, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Oversees and assures the overall compliance of Microsoft’s Energy Isolation Program and establish acceptance criteria for authorizing campus Energy Isolation Plan.
• Implements learnings, provides consistency, and drives rigor into Microsoft’s Energy Isolation program and ensures program meets or exceeds company safety policy requirements.
• Utilise local code and standards as the foundation for Microsoft’s Energy Isolation program that is implemented throughout the campus.
• Establish with the Engineering team a centralized Lockout Tag Out (LOTO) procedure with all campus entities and determine if a group or individual LOTO procedure will be required.
• Commencement of energy isolation activities with updates on a continuous basis.
• Liaise with Microsoft construction team where Energy Isolation activities may potentially impact data center core operations.
• Act in coordination with the Engineering team as a subject matter expert in all energy isolation incident investigations in area of responsibility
• Participate in high-risk activity (HRA) planning meetings associated with energy isolation.
• Ensures high-risk SOWs, SOPs and MOPs are reviewed, and all sources of energy are identified.
• Ensure a process is established that verifies qualifications, training, and Personal Protective Equipment (PPE) for personnel performing the work.
• Generate monthly reports highlighting activities and general status of energy isolation program

Qualifications

Required Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ year(s) technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR equivalent experience

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Experience in critical environment and industry standards and practices
• Ability to effectively communicate complex technical solutions and concepts to engineers and non-engineers
• Ability to interpret line drawings and system redundancies to ensure design of LOTO systems is 100% effective and in compliance with Microsoft standards
• Experience in the Control of Hazardous Energy in complex mission critical infrastructure
• Experience with the operation and maintenance of building MEP systems. (Power distribution, lighting, grounding, fire alarm, security, life safety, controls systems and sprinkler systems)
• Understanding of electrical theory and practical application via your maintenance & operation of critical electrical equipment. (Paralleling switchgear, redundant UPS systems, DC battery strings, multi-source electrical utility switchgear, standby diesel generators, etc.)
• Knowledge of construction techniques, terminology, and documentation (blueprints, electrical one-lines, construction drawings etc.)
• Practical experience with building management systems and automation, controls & frameworks.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Sourcing and Contract Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead end to end supplier identification, qualification, tendering, and contracting for all data centre operational services, equipment, and materials — including IT cabling labour and materials, as well as broader IT, mechanical, and electrical systems. 

• Review and manage maintenance, upgrade and project contracts to ensure compliance, alignment with operational goals, and identification of risk or improvement areas. 

• Conduct cost benchmarking and financial analysis across service agreements to optimize spend and support strategic sourcing decisions. 

• Collaborate with cross-functional stakeholders to identify operational efficiencies, streamline processes, and drive continuous improvement initiatives 

• Oversee supplier relationship and performance management, fostering strategic partnerships and ensuring service levels through KPIs and scorecards 

• Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials.  

• Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.  

• Prepare quarterly spend management review materials at datacenter site  

• Assist with tracking of datacenter Maintenance and Repair activities 

• Evaluate cost savings opportunities and implement strategic projects to realize savings 

• Identify and implement efficiency opportunities across technical systems, operational workflows, and resource deployment to enhance performance, reduce costs, and support scalable data center operations. 

• Leverage local subject matter expert's tribal knowledge, spread adoption of best practices 

• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I 

• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success 

Capabilities important to success include: 

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity 

• Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives 

• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience. 

• Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences 

• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs 

• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations. 

• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over 

Qualifications

Required Qualifications:  

• Qualification in IT, Engineering, Project Management, or a related field; OR trade certification combined with practical industry experience 

• OR 5+ years industry experience and college course work. 

While not required, we also look for the following Preferred Qualifications: 

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). 

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field. 

• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. 

• 2+ years experience with critical environment maintenance and repair cost management  

• 2+ years experience with industry program and project management skills 

• Exposure to Data Centre commissioning and construction 

• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.) 

• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 3+ years of customer-facing experience.
• Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI, Security and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.      

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

The Global Strategy & Operations (GS&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.    

As the Activation GTM Lead for SMB Security in ASIA, you will accelerate revenue growth, boost field agility, and deliver results with our partners, sellers and marketing.  Through deepening your partnership with key stakeholders across ASIA, sales teams, partner teams, Security go to market teams, and marketing functions, you will help support an impactful One-Microsoft approach. You will focus on driving alignment across processes and tools, leading with a cross-solution approach to optimize partner impact, sales pipelines, ensuring effective communication and flawless execution whilst leveraging insights to drive data-driven decision-making. This position plays a vital role in driving scale customer adoption by leveraging comprehensive expertise in solution domain, ensuring product integrity, and fostering collaboration with key teams.    

We’re looking for a highly driven, motivated marketing or sales individual to join our Go-to-Market (GTM) team. This role requires someone who acts as a thought leader, tracks success criteria and performance metrics, works with emergent technology, creates alignment and action across teams, removes roadblocks, and simplifies complex concepts. Opportunity will allow you to accelerate your career growth, develop deep business acumen, and hone your leadership skills further.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   

Responsibilities

• You will be the primary product and technical advocate, evangelizing across products within the Product Manager-owned portfolio and across the business as well as leverage product and/or technical subject matter expertise as well as industry, market and competitive knowledge to develop competitive strategy, position the value proposition and tailor messaging to both internal and external audiences.   

• You will develop and execute business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year as well as accept accountability for revenue, scorecard metrics, and key performance indicators (KPIs) for the business and identify strategic priorities and drives alignment across the business to enable the team/stakeholders to deliver against priorities.   

• You will lead definition and orchestration of strategic go-to-market (GTM) plans across the business and develop plans inclusive of marketing, field, customer success, and partner functions that support a One Microsoft approach to overall business strategy + execution.  Guide the development and execution of key programs that address customer, market & partner requirements to deliver impact.   

• You will ensure regional segment field communities have the leadership and enablement needed to run the business locally and serve as the primary orchestrator between the corporate and the field. Ensure field and corporate leadership are aligned on business results and actions to take.   

• You will drive regional segment leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans, as well cross-referencing opportunities or best practices within the global market that could expand to maximize performance across the business.   

• You will drive a pipeline of feedback from sales / customer / partner. Leverage regional competitive knowledge to develop business cases and land services with customers as well as provide authorization for investments and drives to ultimately customer success.   

• You will exemplify Microsoft Values, Culture, Leadership Principles and create clarity by creating a shared understanding and building a clear course of action.   

Qualifications

Required Qualifications:  

• Extensive marketing strategy, business planning, sales enablement, business development, technical pre-sales or related work experience OR equivalent experience  

• Bachelor's Degree in Business, Marketing, Computer Science, or related field OR equivalent experience  

• Significant experience of SMB Market, ideally within the ASIA region 

• Must have significant partner experience within the SMB Market 

• Experience within the Security Product marketing area  

Preferred Qualifications:  

• Proven experience of managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization OR equivalent experience  

• Go to Market (GTM) experience within the Security, Compliance and Identity areas  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the Office of the CTO. This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging Python for end-to-end solution design, development, and deployment. Experience with JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph is strongly preferred.

You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. 

Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers.

Culture and Values:

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We embrace a growth mindset, champion innovation, and value collaboration. Respect, integrity, accountability, and inclusiveness are foundational to our culture, and we seek professionals who align with and further these core values.

Responsibilities

• Lead hands-on design and development efforts primarily using Python, building robust, scalable, and customer-focused AI/ML solutions.
• Engage directly with key enterprise customers to strategize, architect and implement AI driven, Agentic AI solutions leveraging Azure AI services including Azure OpenAI, Azure ML.
• Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components.
• Build, customize, and optimize AI models, AI Agents and related components for customer specific use cases.
• Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance.
• Participate actively in various phase of the model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring and improvement.

Qualifications

Required Qualifications

• Master’s degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI.
• Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions.
• Mandatory hands-on experience in Python development, with extensive practical experience building and deploying production-grade AI solutions.
• Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform.
• Demonstrated expertise in deep-learning and Agentic AI frameworks (Microsoft Agent Framework, LangChain, LangGraph etc.) and model optimization.

Preferred Qualifications

• Additional, hands-on software development experience in JavaScript and/or .NET, providing full-stack solution design capability.
• Deep understanding and practical experience with Azure OpenAI (e.g., ChatGPT), Azure ML, and AI Agent development frameworks.
• Expertise in implementing automated deployments using Azure DevOps, GitHub (CI/CD pipelines) and comprehensive understanding of MLOps practices.
• Excellent communication skills (written and verbal) with the ability to articulate complex technical solutions clearly to diverse audiences, including senior executives.
• Strong analytical and problem-solving skills, with a passion for customer empathy and user-centric solution design. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Asia is one of the 3 regions of Microsoft Commercial Business and covers 6 Areas: ANZ, India, Greater China Region, Japan, ASEAN, and Korea. All 6 areas of Asia have been a key enabler of the market IT growth through solid partnership with Governments, Enterprise, Small and Medium Corporates, as well as IT partners and consumer partners of the region.

Microsoft Finance is a truly global finance team, and you will be part of the WW Financial Controller Community, representing Asia to make each other great and build on each other.

The Asia MCAPS P&L Controller (Blueprint | Headcount) primarily oversees management of all finance processes related to Heacount for the Asia Region MCAPS organization, partnering closely with the Sales Excellence & Operations team landing and management of the regional Blueprint. This role oversees the budget, forecast, and closing processes for the entire Asia Headcount, as well as the relationship management with related teams, including HR. This role is vital member of Asia Regional Financial Controlling team and meaningfully participates in financial controller rhythms. Through partnership and collaboration with WW, Regional and Area teams in optimizing the Headcount management and deployment.

You must have a growth mindset, act as an entrepreneur that drives business impact, and continuously learn and innovate. You have the capability to actively contribute and build strong collaboration within diverse and virtual teams. You are action oriented and able to build and deliver strong results through others beyond the team as well. 

Responsibilities

People:

• The Asia MCAPS P&L Controller (Blueprint | Headcount) is an experienced professional within the Asia Finance community and is expected to contribute to the thought leadership of the community.
• In charge of all financial processes related to the Asia MCAPS organization Headcount
• Key point of contact and responsible for landing Headcount process and insights in the Area and Asia

Partnership:

• Trusted advisor of the Area leadership team and Asia Finance Controllership community. Collaborate with Area, Regional and Corporate stakeholders
• Responsible for ensuring that all parties deliver maximum value to the business and are continually improving operational effectiveness.
• Oversees the budgeting, forecasting, actual, variance and trend analysis for Headcount, ensuring insightful commentary provided to area leadership team and offering solutions in headcount ramp optimization.

Prioritization:

• The Controller manages the Headcount in line with quarterly financial accountability as well as the overall Blueprint, delivering insights on HC tracking vs expectations
• Work closely with Asia Regional Sales Excellence and Operations, HR and the broader Regional FC team to provide Quarterly business review and actional insights.
• Provide the required insight for quarterly SOX controls, in particular Headcount Trends.
• Own accuracy of Headcount forecast projections.
• Month close, forecast, analysis & planning. Key indicators of success
• Own accuracy of Headcount forecast projections.
• Other Headcount-related insights
• Finance Compliance results (SOX) with direct relation to the role
• Standardization and simplification of processes • Strong community lead between WW, Regional and Area teams
• Sufficient and accurate SOX Controls.

Qualifications

Required Qualifications:

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
• 3+ year's experience in multinationals with multi-product/multi-segment finance roles.

Preferred Qualifications (PQs) 

• 5+ year(s) work experience in matrix-based organization.
• Certified Practicing Accountant (CPA) or Chartered Accountants (CA) or equivalent certification.

Analytical

• Deep analytical and reporting capabilities which include leveraging internal Microsoft tools, reporting cubes, BI tools and other financial systems
• Passion to solve problems, working at multiple altitudes, from strategic and high-level framing to detailed analysis

Cross-Group Collaboration

• Leadership skills, proactively driving and delivering high-impact results through both individual and v-team effort
• Partnering capabilities, influencing others without direct authority and appropriately pushing back when required
• Ability to influence, establish credibility, trust and partnership at all levels of the organization.
• Presentation of results to senior management on a regular basis

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

The Global Employee Relations (GER) team was established in 2020, and operates globally with the following Mission Statement: 

• Swiftly respond to, investigate, and help address employee concerns to foster an inclusive work environment where all employees feel heard, respected, and supported.  
• Be a trusted, collaborative partner who helps employees and partners navigate sensitive workplace issues.   
• Remain committed to continuous learning and leverage technology to empower the business with meaningful data insights that inform policies, principles, and practices. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Educating and Guiding Through Expertise 

• Seeks to understand the nature of the conflict for issues and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality. Collaborates with colleagues and/or management as deemed appropriate or needed.
• Serves as a subject matter expert on Employee Relations (ER)-related topics both within teams and for other teams.  Leverages other stakeholder partners to influence policy and decision-making based upon ER best practices and observed trends. 
• Objectively provides guidance through the ER experience by actively engaging with employees and managers on how to navigate work and handle themselves post-investigation and sets appropriate expectations around this. Collaborates with colleagues and/or management as deemed necessary or appropriate.
• Builds a trusted connection with employees at all levels to facilitate exploration of options and next steps in the employee relations process balancing the individual need with organizational context. Recognizes trends in current and past coaching to make recommendations to ER colleagues for future coaching engagements with employees. 

Investigations 

• Assists/partners with internal investigative entities at Microsoft in investigations of serious cases with increasing complexity, visibility, and risk, and implements appropriate remediation in conjunction with a business, region, or geography. May lead the investigations for a business, region, or geography where resources are limited. Ensures appropriate documentation of issues is in place. 
• Concludes an investigation independently recommends appropriate corrective/disciplinary actions or processes, consulting with peers/managers where needed, and influencing acceptance of recommendations by key stakeholders. Anticipates consequences and manages risk proactively in cases with increasing complexity, visibility, and risk.
• Utilizing Human Resources (HR)-related tools and customer relationship management (CRM) platform, tracks and documents findings gathered through interviews and the investigatory process.  
• Contacts and interviews complainants, reported witnesses, and respondents related to policy or culture concerns/violations and incident or threat response with increasing complexity, visibility and risk. 
• Identifies and interprets trends in employee relations issues across business, region, and/or geography. Designs and recommends interventions and solutions. 

Qualifications

Minimum Requirements 

• Bachelor's Degree in Industrial-Organizational Psychology, HR, Business, Industrial Relations, Law, or related field AND 7+ years experience in HR or Employee Relations (ER)-related roles.OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, HR, Business, Industrial Relations, Law, or related field AND 4+ years experience in HR or Employee Relations (ER)-related roles.OR equivalent experience.
• Skilled in Employee Relations, Investigations, and possess strong understanding of Labour laws within Asia Region. 

Preferred Requirements 

• Fluency in English and other languages (ideally Japanese and/or Korean), as the role will support multiple markets in Asia.
• Strong stakeholder management, data-driven, clear judgment and problem-solving skills.
• Prior exposure to MNCs and familiar with working in a highly-matrix organisations/ collaborating across diverse teams and cultures. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Design is at the heart of transforming user experiences. We are seeking a versatile UX Architect who thrives in a collaborative environment and enjoys solving complex design challenges. This role offers the opportunity to work on innovative projects that empower customers and drive business value through exceptional user experience design. 

In this role, you will work closely with customers, partners, and internal teams to deliver successful solutions. You will be responsible for mapping a customer’s business problems to scalable and usable applications, ensuring the delivery of high-quality user experiences. This position also involves overseeing project-level UX engineering activities, with a focus on both pre-sales and delivery. 

As a UX Architect, you will engage in meaningful dialogue with business and technology decision-makers, working to develop customer business agility and maximize business value through thoughtful UX design. You will collaborate with developers, UX designers, and business leaders to ensure the user experience strategy aligns with overall project goals and timelines. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As part of this vision, we innovate with a growth mindset and collaborate to realize shared goals. Our values of respect, integrity, and accountability drive our inclusive culture, where everyone can thrive at work and beyond. 

In this role, you will stay up-to-date with the latest trends in user experience design, continuously improving design quality and user engagement.   

Responsibilities

• Facilitates Design Thinking or Envisioning Workshops, guiding teams to brainstorm, ideate, and solve complex design problems collaboratively. 

• Generates ideation solutions for complex products, synthesizing them into concise solutions that improve product designs. 

• Creates clarity for team members, influencing prioritization of product backlog and sprint management. 

• Design seamless, human-centered experiences for applications leveraging Artificial Intelligence, with sensitivity to Human AI Interaction Guidelines and ethical considerations. 

• Develops functional prototypes to meet specific needs, presents them for feedback, and iterates based on feedback. 

• Develops and enables front-end design solutions, technical prototypes, and user interface systems (e.g., controls, animation libraries, utilities). 

• Acts as a liaison between design and engineering, deepening knowledge of engineering fundamentals (e.g., interpreting designs, writing code, working with source control). 

• Collaborates with Engineering teams to ensure successful design implementation and quality assurance. 

• Leads design reviews to ensure code quality and creates specs to document validation efforts. 

• Oversees the versioning of tools and platforms, ensuring their adoption and interoperability across teams. 

• Ensures the use of the latest codebases and design systems, driving consistency and alignment across the team. 

• Communicates proactively with leaders, engineers, and feature teams to ensure effective communication through all design and development stages. 

• Collaborates with cross-disciplinary teams (e.g., creative, program managers, developers, UX research) to define and iterate on new and existing product features. 

• Mentors team members, provides guidance, and influences stakeholders across various disciplines to promote optimal product designs. 

 Key Accountabilities for this Position Include, But Not Limited to  

• Experience estimating, scoping, and writing statements of work that clearly set customer expectations.   

• Experience in leading customer workshops, uncovering opportunities, gathering requirements, and reviewing deliverables.   

• Experience in closely working with Developers using React, JavaScript, TypeScript, CSS, VS Code, GitHub Copilot, Figma and other software development environments.  

• Experience designing AI-powered applications UX design acceleration, Vibe Prototyping, including familiarity with Human AI Interaction Guidelines.

• Experience in designing and prototyping user interfaces within technical constraints while leveraging and maximizing technical features.   

• Experience with all stages of product development - concept, wireframes, design iterations, production and quality assurance.  

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field, and 10+ years of experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security). 

• OR, Master’s Degree in a related field with equivalent experience. 

• Ability to communicate effectively (written and verbal) in English and Mandarin for specific work‑related interactions or documentation, where required. 

• Expertise in Product Design, User Interface, User Experience and Human AI interaction: Specialized knowledge in designing user-centric products and interfaces in the world of AI driven applications. 

• Strong Communication, Observation, and Empathy: Ability to effectively communicate with stakeholders and understand user needs and behaviors. 

• Cross-Cultural Expertise: Experience working in diverse environments, with a strong understanding of different design perspectives. 

• Proficiency in Agile Methodologies: Skilled in agile project management and iterative design processes. 

• Appreciation for Simplicity and Elegance in Design: Influenced by Japanese design principles, focusing on creating relaxed and comfortable user experiences. 

• Ability to work outside Singapore in regions such as China, South Korea, Taiwan, and Australia, with travel and remote work capability as required. 

• 5+ years managing multiple projects. 

• 5+ years of experience leading blended, multidisciplinary teams. 

Preferred Qualifications  

• Experience estimating, scoping, and writing statements of work that clearly set customer expectations. 

• Experience leading customer workshops, uncovering opportunities, gathering requirements, and reviewing deliverables. 

• Experience facilitating Design Thinking or Envisioning Workshops to align design strategies with business objectives. 

• Ability to communicate effectively (written and verbal) in Japanese for specific work‑related interactions or documentation, where required.  

• Experience with all stages of product development - concept, wireframes, design iterations, production and quality assurance.  

• Experience with React, JavaScript, TypeScript, CSS, VS Code, GitHub Copilot, Figma, and other software development environments. 

• Experience designing and prototyping user interfaces within technical constraints. 

• Experience with all stages of product development, including concept, wireframes, design iterations, production, and quality assurance. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

As an Area Support Lead (ASL) you will own Crisis Communications for Small, Medium, Enterprise and Channel (SME&C) customers and partners in your region and liaise with our largest customers in this segment, acting as a trusted advisor and partner for your Regional SME&C Leadership (EVP/CVP/AVP/GM).  You’ll be the Commander and Technical Leader during a Service Incident or large scale event, co-ordinating key leaders and decision makers across our Support and Engineering Organisations.  You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution 

• Required to be on-call during shifts, including after hours and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft. 
• Acts as a subject matter expert on best practices to support the customer experience. Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership. 
• Own Service Incident or crisis response and management in the Area (before, during and after) – ensure understanding of Field roles and responsibilities. Accountable for ensuring the Region/Area is trained. 
• Lead strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises. 

Customer Health 

• Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactive recommendations and cloud resiliency.  
• Sponsor key accounts in region in collaboration with Regional CSU leadership, building relationships and trust with our largest accounts and ensuring that their support experience exceeds expectations.  
• Partner with account teams and Area Business Partner through contract renewals and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 

Collaboration 

• Leverages relationships across Regional CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed. 
• Owns escalated issues and manages Area/Region escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases. 
• Support Area and regional leadership and collaborate with the Area Business Partner (ABP) to identify systematic issues and leads process improvement efforts to ensure continuous improvement. Recommend process improvements and support the feedback forums with identified actions. 

Communication 

• Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope. 
• Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified. 
• Customer engagement – both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers 

Qualifications

• 11+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Crisis Management and C-Suite proven communication capabilities 
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals). 

Additional or Preferred Qualifications 

• 16+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Project management experience. 
• Experience working with Microsoft products and services.  
• Knowledge and understanding of Unified Deal Construction and Support a plus 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead. 

Microsoft Research Asia (MSRA) is now poised to extend roles into Singapore and looking for candidates in Foundation Model innovations (LLM, vision, multi-modality, etc.), Deep Learning and Reinforcement Learning Foundation, Industrial AI application (e.g., AI for Healthcare, Embodied AI and Robotics, etc.).  

As Researcher, you will conduct research and leads research collaborations that yield new insights, theories, analyses, data, algorithms, and/or prototypes that advance the state-of-the-art of computer science and engineering, as well as general scientific knowledge. Formulates research problems in an area of study and initiates the design, development, execution, and implementation of a research agenda to further academic knowledge and close identified gaps. Provides expertise to product or business groups and may create long-term business opportunities through research outcomes, but not responsible for addressing immediate product needs or demonstrating a clear path to product. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Collaborates with product and business groups to provide expertise and technology, participates in technology transfer, files patents, authors white papers, and develops tools/services for internal use. May publish research. 
• Bridges the gap between researchers and development teams, bringing new technology and approaches into production to solve immediate product needs. Identifies and applies research-backed solutions to positively impact Microsoft products or services. 
• Gains expertise in specific research subareas and broad research fields, applies advanced concepts to product needs, and consults with engineers and product teams. Researches tools and methods to improve product quality, performance, or efficiency. 
• Reviews and prepares data for analysis, ensuring quality and technical constraints are met. Develops usable datasets for modeling, adapts cleaned data for machine learning, and designs ETL pipelines. Collaborates to apply state-of-the-art algorithms to business problems and uses statistical tools to evaluate machine learning models. 
• Supports the application and deployment of machine learning algorithms, seeks information to improve models, and helps create, apply, and verify models through iterations. Assists with experiments and sets up monitoring to track production models. 
• Documents work in progress, experimentation results, and plans to ensure processes are captured, participates in creating informal documentation, shares findings to promote innovation, and follows ethics and privacy policies when executing research processes or collecting data. 

Qualifications

Required Qualifications  

• Master's Degree (or currently pursuing degree) in relevant field AND 1+ year(s) related research experience OR equivalent experience.  

Preferred Qualifications  

• Doctorate in relevant field OR equivalent experience.
• Experience in publishing academic papers as a lead author or essential contributor.
• Experience in participating in a top conference in relevant research domain. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

The Area Business Partner (ABP) drives a security-first, customer-obsessed support experience by strengthening field readiness, leading critical customer engagements, and partnering across Customer Service & Support (CSS), the Customer Success Unit (CSU) and Engineering to protect and grow revenue. This role owns execution of key programs, including Renewal Assist, translates support strategy into Area/OU operating plans, and improves customer health and resiliency for our customers.  

This position is specifically aligned with our Small, Medium, Enterprise and Channel (SME&C) customers and partners and will support this segment in one of three regions (Americas, EMEA or APAC). This role will work in close partnership with a similarly aligned Area Support Lead (ASL), a role that is focused on Crisis Prevention and Management.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths; educate field teams on strategic initiatives, AI adoption and relevant business results; run an always-on training cadence; publish and maintain Area plans to address top support concerns and improve readiness over time. 
• Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 
• Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements; coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved; act as the voice of the field on support offering effectiveness and contract right-sizing. 
• Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency; drive measurable improvements and share best practices. 
• Get Healthy Plans: Own and orchestrate segment/customer/partner plans, partnering with CSS stakeholders to ensure correct actions are identified and implemented; know the systemic issues within the Area and plan appropriate repair items in line with CSS ongoing or planned initiatives. 

Qualifications

Required Qualifications: 

• Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience 
• 7+ years of experience in customer success and/or customer support, business operations, change management and project management. 
• Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams. 
• Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others. 

Additional or Preferred Qualifications: 

• Masters Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience 
• Experience working with Microsoft Partners, specifically in support, offerings or other strategic roles.  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.