We are looking for a Sales Manager / Sales Supervisor to join our wellness and TCM body therapy business.
The candidate will be responsible for managing customer enquiries, front desk sales, appointment follow-up, package sales, customer relationship management and daily outlet sales performance.
Key Responsibilities:
* Handle customer enquiries, walk-in customers and appointment bookings
* Understand customer needs and recommend suitable wellness therapy packages
* Follow up with customers through phone calls, WhatsApp and in-store communication
* Achieve monthly personal and outlet sales targets
* Support daily front desk operations, including payment collection and customer registration
* Maintain customer records, package details and daily sales reports
* Coordinate with therapists to ensure smooth service arrangements
* Handle customer feedback professionally and follow up when necessary
* Support the team in improving customer experience, service quality and sales performance
* Assist in basic administrative work and daily outlet operations
Requirements:
* Experience in sales, customer service, wellness, beauty, retail or service industry is preferred
* Strong communication and interpersonal skills
* Able to understand customer needs and provide suitable recommendations
* Responsible, proactive and target-oriented
* Able to work in a fast-paced service environment
* Basic computer skills and ability to manage customer records
* Good team player with a positive working attitude
* Able to work retail hours, weekends and public holidays when required
* Ability to communicate with English and Mandarin-speaking customers will be an advantage due to customer service needs
