Total 46 job vacancies by Marina Bay Sands Pte. Ltd.

Job Responsibilities

Execute Butler core tasks
• Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
• Responds to guest professionally in-person, over the phone, emails, and messaging systems
• Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
• Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
• Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
• Orchestrates celebrations for guest with special occasions with creativity and customization
• Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
• Addresses any security incidents and feedback to Butler Management
• Resolves feedback and guest challenges with good standard
• Rotates to any taskforce when operationally required
• Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
• Adapts to changes and ensure adherence to organizational operating procedures and service standards
• Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
• Performs all tasks with accordance to Forbes 5 stars standards and guidelines
• Always exhibits exceptional service to guests and fellow employees
• Ensures handover between shifts are communicated effectively
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay
• Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
• Stays up to date on internal promotions and local offerings
• Adheres to department’s grooming standards and professional disposition
• Recommends innovative ideas to enhance guest journey
• Suggests improvements towards butlers’ efficiency and effectiveness

Apply Operational Risks
• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
• Responds to emergency situations and reports to Butler management
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
• Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
• Lengthy periods of standing, walking; seating or taking stairs may be required
• Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
• Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
• Holds the values of One MBS (Marina Bay Sands) culture
• Works cohesively and respectfully within the department
• Ensures a collaborative working relationship with other departments and vendors
• Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
• Attends scheduled departmental meetings as required
• Reviews systems and processes for workflow and productivity improvement
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
• Observes the usage of supplies to ensure that it is within budget and minimize wastage
• Contributes ideas in support of the company vision, mission, value, and guiding principles
• Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Job Requirements

Education & Certification
• Diploma or Degree in Hospitality or Tourism Management preferred

Experience
• Minimum 1 year experience in relevant experience

Other Prerequisites
• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications
• In-dept knowledge of Marina Bay Sands is mandatory
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining
• Excellent communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guest
• Ability to speak other language(s) is an advantage
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands)
• Possesses exceptional interpersonal skills and attentiveness to details
• Works well with a team and supports proactively
• Focuses on service with an eye for detail
• Prioritizes and organizes work efficiently
• Self-motivates and with a positive “Can Do” mindset
• Acts with integrity and high professionalism
• Embraces and adapts supportively to changes
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Ensures security and confidentiality of guest and hotel information
• Embraces and responds to changes effectively
• Understands the needs of international luxury travellers
• Multicultural understandings

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Culinary Leadership & Menu Innovation

• Curate and evolve Italian American menus aligned with TAO Group brand DNA
• Drive menu innovation while preserving authenticity and commercial viability
• Develop seasonal and occasion-based menus (festive, collaborations, promotions)
• Lead dish development, tastings, and ongoing refinement
• Ensure all menu items reflect premium ingredients, consistent execution, and presentation standards

Recipe Compliance & Brand Standards

• Establish and enforce strict recipe compliance and standardization
• Maintain detailed recipe specifications, costing, and production guidelines
• Ensure consistency across:TastePresentationPortioning
• Act as brand custodian in collaboration with TAO Group USA Culinary Directors

High-Volume & Event Execution

• Oversee and execute:High-volume lunch and dinner serviceBuyout events (500+ guests)Pool operationsFuture BFS operations (up to 300 guests by 2027)
• Lead structured planning for:Large-scale event productionPre-preparation strategiesService delivery under peak demand
• Ensure seamless execution without compromising quality

Operational & Commercial Performance

• Partner with the GM on weekly operations, performance, and menu strategy
• Drive:Food cost control and profitabilityYield optimization and waste reductionMenu engineering and pricing strategy
• Own outlet-level P&L accountability

People Leadership & Kitchen Management

• Lead and manage a brigade of ~40 chefs
• Oversee the Executive Pastry Chef and all BOH leadership
• Build and maintain a disciplined, high-performance kitchen culture
• Drive:Training and developmentSuccession planningPerformance management
• Ensure strong alignment and communication across BOH and FOH teams

Guest Experience & Culinary Identity

• Deliver a consistent, elevated dining experience
• Partner with FOH to strengthen:Product storytellingGuest engagement
• Act on guest feedback and market trends to refine offerings

Food Safety & Compliance

• Ensure full compliance with HACCP, ISO standards, and SFA regulations
• Maintain best practices in:HygieneFood safetyKitchen maintenance and audit readiness

Job Requirements

Education & Certification

• Degree/Diploma in Culinary Arts or Management

Experience

• Minimum 10+ years experience, with significant time in: Italian or Italian-American cuisine, high-volume, premium standalone restaurants
• Proven track record managing:Large kitchen brigades (30–50 chefs)High-volume service and large-scale events

Other Prerequisites

• Strong menu development and culinary innovation capabilities
• Deep understanding of recipe discipline and operational execution
• Experience in large-scale buyouts and event catering (300–500+ guests)
• Ability to balance creativity with commercial performance
• Strong leadership presence with a hands-on approach

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Plan event from start to finish according to requirements, target audience and objectives
• Come up with suggestions to enhance the event’s sales success
• Meet budgets and ensure adherence
• Builds relationships with companies and individuals in order to maximize bookings
• Identifies new target accounts by prospecting and setting new meetings
• Prepares all special event contracts, charges the necessary deposits, and ensures deposits and full payments are received by the required deadlines
• Attend BEO meetings to go over event details and guests expectations
• Attends monthly networking mixers
• Attend 1 charity and 1 social event monthly
• Maintains strong relationships with concierges, past corporate groups, and organizations
• Establishes, develops and maintains positive business relationships
• Evaluates guests’ complaints and responds promptly and appropriately
• Follows up with each client after the event has taken place to obtain feedback and document comments for all future events
• Greets the client and introduces client to the Special Event Manager on duty
• Updates shared calendars with tentative and definite business
• Answers questions about ingredients, allergies, preparation, and description of the menu items
• Develops a thorough understanding of the special event capabilities of all venues
• Continually exceeds sales by a 10% increase over the year/month before
• Be passionate about exhibiting gracious hospitality
• Analyze the event’s success and prepare post-mortem reports
• Develop internal marketing campaigns to promote sales of events and promotions for Marquee, Avenue, Lavo and Koma
• Ensure activities comply with Marina Bay Sands internal policies and procedures, relevant statutory and regulatory requirements, legal demands and professional and ethical standards
• Create sales KPI’s for events

Job Requirements

Education & Certification
• Diploma/Degree in Social Media Management or Digital Technologies preferred

Experience
• Minimum of five (5) years’ experience in related field preferred

Other Prerequisites
• Knowledge of KPIs and marketing techniques for event sales management
• Proficient in MS Office applications (Word, Excel and Outlook)
• Possess problem-solving skills
• Customer-service oriented
• A team player with leadership skills
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Able to perform tasks under pressure
• Strong administration, planning and organizational skills
• Must be able to be around loud noise and amplified music for extended periods at a time

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

Execute Butler core tasks
• Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
• Responds to guest professionally in-person, over the phone, emails, and messaging systems
• Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
• Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
• Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
• Orchestrates celebrations for guest with special occasions with creativity and customization
• Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
• Addresses any security incidents and feedback to Butler Management
• Resolves feedback and guest challenges with good standard
• Rotates to any taskforce when operationally required
• Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
• Adapts to changes and ensure adherence to organizational operating procedures and service standards
• Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
• Performs all tasks with accordance to Forbes 5 stars standards and guidelines
• Always exhibits exceptional service to guests and fellow employees
• Ensures handover between shifts are communicated effectively
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay
• Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
• Stays up to date on internal promotions and local offerings
• Adheres to department’s grooming standards and professional disposition
• Recommends innovative ideas to enhance guest journey
• Suggests improvements towards butlers’ efficiency and effectiveness

Apply Operational Risks
• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
• Responds to emergency situations and reports to Butler management
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
• Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
• Lengthy periods of standing, walking; seating or taking stairs may be required
• Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
• Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
• Holds the values of One MBS (Marina Bay Sands) culture
• Works cohesively and respectfully within the department
• Ensures a collaborative working relationship with other departments and vendors
• Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
• Attends scheduled departmental meetings as required
• Reviews systems and processes for workflow and productivity improvement
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
• Observes the usage of supplies to ensure that it is within budget and minimize wastage
• Contributes ideas in support of the company vision, mission, value, and guiding principles
• Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Job Requirements

Education & Certification
• Diploma or Degree in Hospitality or Tourism Management preferred

Experience
• Minimum 1 year experience in relevant experience

Other Prerequisites
• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications
• In-dept knowledge of Marina Bay Sands is mandatory
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining
• Excellent communication skills in English and Vietnamese are essential as the role will require to serve Vietnamese-speaking guest
• Ability to speak other language(s) is an advantage
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands)
• Possesses exceptional interpersonal skills and attentiveness to details
• Works well with a team and supports proactively
• Focuses on service with an eye for detail
• Prioritizes and organizes work efficiently
• Self-motivates and with a positive “Can Do” mindset
• Acts with integrity and high professionalism
• Embraces and adapts supportively to changes
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Ensures security and confidentiality of guest and hotel information
• Embraces and responds to changes effectively
• Understands the needs of international luxury travellers
• Multicultural understanding

Job Responsibilities

Execute Butler core tasks
• Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
• Responds to guest professionally in-person, over the phone, emails, and messaging systems
• Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
• Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
• Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
• Orchestrates celebrations for guest with special occasions with creativity and customization
• Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
• Addresses any security incidents and feedback to Butler Management
• Resolves feedback and guest challenges with good standard
• Rotates to any taskforce when operationally required
• Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
• Adapts to changes and ensure adherence to organizational operating procedures and service standards
• Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
• Performs all tasks with accordance to Forbes 5 stars standards and guidelines
• Always exhibits exceptional service to guests and fellow employees
• Ensures handover between shifts are communicated effectively
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay
• Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
• Stays up to date on internal promotions and local offerings
• Adheres to department’s grooming standards and professional disposition
• Recommends innovative ideas to enhance guest journey
• Suggests improvements towards butlers’ efficiency and effectiveness

Apply Operational Risks
• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
• Responds to emergency situations and reports to Butler management
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
• Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
• Lengthy periods of standing, walking; seating or taking stairs may be required
• Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
• Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
• Holds the values of One MBS (Marina Bay Sands) culture
• Works cohesively and respectfully within the department
• Ensures a collaborative working relationship with other departments and vendors
• Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
• Attends scheduled departmental meetings as required
• Reviews systems and processes for workflow and productivity improvement
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
• Observes the usage of supplies to ensure that it is within budget and minimize wastage
• Contributes ideas in support of the company vision, mission, value, and guiding principles
• Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Job Requirements

Education & Certification
• Diploma or Degree in Hospitality or Tourism Management preferred

Experience
• Minimum 1 year experience in relevant experience

Other Prerequisites
• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications
• In-dept knowledge of Marina Bay Sands is mandatory
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining
• Excellent communication skills in English and Bahasa Indonesia are essential as the role will require to serve Bahasa Indonesia-speaking guest
• Ability to speak other language(s) is an advantage
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands)
• Possesses exceptional interpersonal skills and attentiveness to details
• Works well with a team and supports proactively
• Focuses on service with an eye for detail
• Prioritizes and organizes work efficiently
• Self-motivates and with a positive “Can Do” mindset
• Acts with integrity and high professionalism
• Embraces and adapts supportively to changes
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Ensures security and confidentiality of guest and hotel information
• Embraces and responds to changes effectively
• Understands the needs of international luxury travellers
• Multicultural understanding

Job Responsibilities

Strategic Leadership & Vision

• Serve as the senior engineering authority reporting to the Executive Director, providing clear, forward‑looking advice on engineering risks, investments, and operational strategy.
• Define and execute a long‑term engineering vision aligned with the Integrated Resort’s business objectives, guest experience, and regulatory obligations.
• Foster a culture of innovation, continuous improvement, and out‑of‑the‑box thinking within the engineering organization.
• Lead by example with a visible, hands‑on leadership style while maintaining executive‑level governance and direction.

Operational Reliability & Problem Solving

• Ensure safe, reliable, and uninterrupted operation of all engineering systems, including:
  o   HVAC and ventilation systems
  o   CCMS/BMS and integrated building controls
  o   Electrical distribution, generators, UPS, and critical power systems
  o   Fire detection, suppression, smoke control, and life safety systems
  o   Lifts, and escalators
  o   Plumbing, drainage, sewage, pumping, and water systems
• Champion a root cause analysis (RCA) culture to eliminate recurring failures and systemic weaknesses.
• Provide direct leadership during major engineering incidents, system failures, commissioning activities, and recovery efforts.
• Ensure effective use of CCMS for alarm management, trending, fault diagnostics, and system optimization.

Asset Management & Lifecycle Planning

• Own the Integrated Resort’s engineering asset management framework, including asset registers, criticality assessments, and lifecycle planning.
• Develop and maintain 3–5 year asset renewal and replacement strategies, aligned with operational risk, compliance, and business priorities.
• Optimize asset performance and total cost of ownership through condition‑based maintenance, standardization, and technology enablement.
• Ensure accuracy and completeness of all engineering documentation, including single‑line diagrams, schematics, O&M manuals, sequences of operation, and as‑built records.

OPEX & CAPEX Management

• Lead preparation and management of the Engineering OPEX budget, covering maintenance contracts, utilities, consumables, and outsourced services.
• Develop, justify, and deliver Engineering CAPEX programs, including asset renewals, major upgrades, compliance works, and reliability or efficiency improvements.
• Present clear, data‑driven business cases to the Executive Director, including risk mitigation, lifecycle cost, and return‑on‑investment analysis.
• Maintain strong financial discipline while safeguarding operational reliability and safety.

Vendor & Outsourced Services Management

• Oversee a large and diverse portfolio of outsourced service providers and specialist vendors.
• Establish and enforce strong governance frameworks, including:
  o   Clearly defined scopes of work and SLAs
  o   Performance KPIs and regular vendor reviews
  o   Safety compliance and method statement approvals
  o   Quality, responsiveness, and value delivery
• Build effective partnerships with OEMs and key contractors while maintaining commercial rigor and accountability.   

Design Review, Technical Governance & Projects

• Lead engineering design reviews for new works, refurbishments, system upgrades, and asset replacements.
• Ensure all designs comply with Singapore codes of practice, statutory authority requirements, and fire safety regulations.
• Drive designs that prioritise operational resilience, maintainability, energy efficiency, and lifecycle optimisation.
• Oversee commissioning, integrated systems testing, and operational readiness prior to handover in live environments.

Compliance, Safety & Regulatory Management

• Ensure full compliance with Singapore regulatory authorities and applicable codes (including BCA, SCDF, EMA, PUB, and MOM).
• Own all statutory inspections, testing regimes, certifications, and regulatory audits for engineering systems.
• Champion best‑in‑class safety practices across electrical, mechanical, fire life safety, and contractor works.
• Ensure timely and sustainable closure of all inspection findings and regulatory observations.

People Leadership & Organisational Development

• Lead, mentor, and develop a large multidisciplinary engineering team.
• Establish clear organisational structures, leadership depth, succession planning, and skills development pathways.
• Build a high‑performance culture grounded in accountability, technical excellence, and collaboration.
• Work closely with Operations, Security, HSE, IT, Projects, and Commercial teams to deliver integrated outcomes.

Job Requirements

Education & Certification

• Degree in Mechanical, Electrical, Building Services Engineering, or equivalent.

Experience

• 15+ years of senior engineering leadership experience in large‑scale, complex environments such as integrated resorts, casinos, hospitality, or mixed‑use developments.
• Strong hands‑on technical expertise across HVAC, electrical, fire & life safety, CCMS/BMS, and vertical transportation systems.
• Proven experience leading large engineering teams and managing extensive outsourced service models.
• In‑depth working knowledge of Singapore codes of practice and statutory compliance requirements.
• Demonstrated success in asset lifecycle management and OPEX/CAPEX governance.

Other Prerequisites

Leadership Competencies

• Visionary and strategic thinker with the ability to anticipate future operational risks and opportunities.
• Out‑of‑the‑box thinker who challenges traditional engineering approaches.
• Decisive, structured, and calm under pressure, with a strong problem‑solving mindset.
• Hands‑on, credible, and respected at all levels of the organisation.
• Able to communicate technical and operational risks clearly to executive leadership.

Job Responsibilities

• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries.
• All other administrative duties in the restaurant.

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification
• Willing and able to work on shifts, weekends and public holidays
• Possess a well-groomed, professional appearance

Job Responsibilities

• Responsible for handling food and beverage orders and serving guests

• Provide friendly, excellent service to all guests

• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service

• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu

• Handling all restaurant telephone and email reservation enquiries

• All other administrative duties in the restaurant

• Perform cashiering duties:

• Operate POS system when required
• Handle cash and credit transactions
• Maintain cash drawer accuracy and reconcile at end of shift

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification
• Willing and able to work on shifts, weekends and public holidays
• Possess a well-groomed, professional appearance

The Senior Executive supports the Quality Assurance function by ensuring the effective administration, coordination, and execution of internal audits and operational quality processes.

This role focuses on service audits, documentation, reporting, and follow-up tracking[PK1] and analysis, ensuring alignment with established service standards and supporting departments in maintaining quality compliance.

JOB SCOPE

1.     Internal Audit Coordination and Operational Support

·       Support the planning and scheduling of internal quality audits and incognito evaluations.

·       Coordinate audit logistics, including timelines, stakeholders, and documentation requirements.

·       Execute detailed, accurate and objective and observations in accordance with defined QA standards.

·       Write professional QA reports to record all audit findings, along with support evidence in a timely manner.

·       Provide logistical support for QA initiatives, audits, and training-related activities.

·       Liaise with department representatives to ensure smooth audit execution.

·       Support implementation of quality assurance processes and standard updates.

2.     Administrative and Communication Responsibilities

·       Maintain and update audit trackers, records ,and quality assurance documentation.

·       Consolidate audit findings into structured reports for management review.

·       Prepare regular reports (daily / weekly /monthly) on audit status, compliance levels, and outstanding follow-ups.

·       Ensure proper filing and version control of QA documents and reports.

·       Maintain dashboards or trackers to reflect current audit and compliance status.

·       Provide logistical support for QA initiatives, audits, and training-related activities.

·       Identify recurring administrative or process gaps and propose improvements

·       Support data consolidation to highlight insightful trends or recurring audit findings

·       Contribute to improving audit workflows, templates, and reporting formats

3.      Employee Engagement and Experience

·       Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.

·       Self–motivation for continuous learning and development.

·       Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

·       Actively participate in departmental meetings as required.

·       Prepare reports (daily/weekly/monthly) as stipulated by management.

·       Review systems and processes for workflow and productivity improvement.

·       Contribute ideas and cooperate in the execution of on-going initiatives

·       Support Sands Cares and Sustainability programs.

·       Perform other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

·       Diploma or Bachelor’s Degree in Hospitality, Business Administration, orrelated field

Required Experience

·       1–3 years of experience in administrative, operations support, or quality assurance roles

·       Exposure to hospitality operations or audit processes is an advantage

·       Familiarity with service standards (e.g., Forbes Travel Guide) is beneficial but not required

·       Be ready to work on weekends, public holidays.

Competencies

·       Strong organizational and administrative skills with attention to detail

·       Proficiency in Microsoft Excel and basic reporting tools

·       Ability to manage multiple tasks and follow through on deadlines

·       Clear communication and stakeholder coordination skills

·       Ability to follow structured processes and maintain accurate documentation

·       Team player with a proactive and disciplined work approach

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Step into the world of luxury hospitality with a structured development journey designed to build operational expertise, leadership skills, and a guest-centric mindset. For the first 18 months, ASPIRER will gain hands-on experience across Front Office, Premium Services, Concierge, and Guest Services mastering the fundamentals of exceptional service.

In the final 6 months, you will choose one area — Premium Services, Concierge, or Guest Services for in-depth exposure. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.

Track Highlights:

• Concierge – Create seamless and personalized guest journeys by anticipating needs, curating experiences and collaborating across departments.
• Guest Services – Be the backbone of smooth operations by managing luggage logistics, dispatch coordination and ensuring flawless service delivery.
• Front Office – Be the face of our brand by creating seamless arrival and departure experiences ensuring every interaction is personalized.
• Premium Services – Orchestrate a seamless VIP guest journey from pre-arrival to post departure as well as supporting both Team Members and Leaders in driving service excellence.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Concierge – Creating seamless and personalized guest journeys.

• Collaborate across departments to anticipate guest needs and provide flawless service at every touchpoint.
• Overseeing Concierge operations, ensuring every interaction reflects precision and warmth.
• Handle and collaborate across departments on guest requests such as dining reservations, transportation arrangements and personalized itineraries.
• Lead initiatives that support Sands Cares and sustainability programmes, reinforcing our commitment to sustainable hospitality.
• Heavily involved with Learning and Development, identify learning and development needs through on the ground assessment.
• Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
• Drive learning and development initiatives by identifying training needs and implementing enhancement projects.
• Engage and coach junior team members to maintain high competency and commitment to service standards.
• Resolve guest feedback and complaints efficiently, transforming issues into moments of exceptional care.

Guest Services – Be the Backbone of Smooth Operations

• Overseeing all Guest Services areas, including luggage storage, delivery dispatch, and key operational locations.
• Master guest luggage handling and delivery requests with accuracy and timelines.
• Collaborate closely with internal teams and departments to guarantee smooth, personalized experiences at every touchpoint.
• Lead initiatives that support Sands Cares and sustainability programmes, reinforcing our commitment to responsible hospitality.
• Contribute to team development by assessing needs, supporting process improvements, and coaching junior team members.
• Address guest concerns promptly and professionally to ensure satisfaction.

Front Office – Be the Face of World-Class Hospitality

• Overseeing check-in, check-out, room assignments, and billing accuracy.
• Ensure smooth daily operations while delivering Above Beyond service at every interaction.
• Collaborate with cross-functional teams to guarantee seamless guest journeys.
• Support training initiatives and mentor team members to maintain high standards.
• Handle guest inquiries and resolve issues with empathy and efficiency.

Premium Services – Orchestrate seamless VIP guest journey and driving service excellence

• Overseeing the daily operations of the Premium Services team by managing VIP guest experiences, guiding team members, and driving service excellence.
• Act as a role model by delivering flawless guest interactions, coaching junior team members, and championing Above Beyond standards.
• Participate and conduct service audits, shadow team members, and reinforce best practices to deliver exceptional guest care.
• Take ownership of guest group handling and initiatives requiring collaboration across multiple stakeholders.
• Resolve guest challenges with confidence and act as the escalation point for complex guest issues, providing swift, empathetic resolutions that exceed expectations.
• Analyze guest feedback and operational processes to identify gaps, implement enhancements and elevate offerings.

Development Outcomes

1. Operational Expertise

Gain in-depth insights into end-to-end operations, including VIP handling, concierge services, and guest journey orchestration.

2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, and driving service excellence through audits and continuous improvement initiatives.

3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences, and resolve concerns with empathy and efficiency—transforming challenges into memorable moments.

4. Business Acumen

Understand resource optimization and how strategic planning enhances operational performance and profitability.

5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that elevate luxury standards and improve efficiency.

Job Requirements

Education & Certification

• Diploma or Degree graduate in any discipline
• Candidate without experience are welcome to apply

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
• Collaborative, confident, and thrive in dynamic team environments
• Curious and adaptable, with a desire to learn across diverse functions
• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check-in — it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Front Office Operations and Rotation Exposure – Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the “why” behind every interaction.

• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.

• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

Supervisory and Managerial Exposure – Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.

• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.

• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.

• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.

• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.

• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.

• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.

• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.

• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.

• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.

• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.

• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.

• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

Specialization Phase – Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization — Front Desk, Group Operations, Room Control, Front Office Accounts, or Training — and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.

• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.

• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.

• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.

• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.

• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.

• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.

• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.

• Champion sustainability initiatives and leverage technology to optimize workflows.

Development Outcomes

1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.

2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.

3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency — transforming challenges into memorable moments.

4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.

5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Embark on a transformative culinary journey where creativity meets precision. This 24-month Culinary, Western track is designed to shape future culinary leaders by providing hands-on experience across diverse kitchen environments. From mastering international flavors to innovating new menus, you will work alongside world-class chefs and contribute to exceptional dining experiences that define our brand. This programme is your gateway to becoming a versatile, innovative, and operationally savvy culinary professional.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase

During the first three months, you will immerse yourself in the dynamic environment of a high-volume production kitchen. This phase introduces you to the fundamentals of large-scale culinary operations while exposing you to a variety of international cuisines featured in menus for In-Room Dining (IRD) and RISE. You will learn the rhythm of a production kitchen, from precise mise en place to consistent plating under time pressure, while mastering hygiene and food safety standards. This experience builds a strong foundation in global culinary techniques and operational discipline, preparing you for more complex responsibilities ahead.

• Gain foundational experience in high-volume production kitchens.

• Assist with mise en place and batch preparation for IRD and RISE menu items.

• Maintain strict compliance with food safety and hygiene protocols.

• Support kitchen workflow by organizing stations and ensuring timely preparation.

• Collaborate with senior chefs to learn production timing and coordination.

Skill Development, Research and Development Phase

As you progress, the focus shifts from execution to planning and innovation. You will take ownership of recipe card creation, ensuring accuracy in measurements, allergen details, and plating guidelines. This phase deepens your understanding of inventory management, ordering systems, and scheduling to maintain efficiency and cost control. Beyond operations, you will actively participate in Research & Development, contributing ideas for new dishes and menu enhancements. Through structured trials and feedback sessions, you will learn how creativity and commercial viability intersect, shaping menus that delight guests while meeting operational goals.

• Train in recipe card creation, ensuring accuracy and consistency.

• Create and update recipe cards with precise measurements, allergen details, and plating guidelines.

• Learn inventory management, ordering systems, and scheduling.

• Manage inventory and ordering systems, ensuring minimal variance and cost control.

• Assist in scheduling and roster planning for production teams.

• Participate in R&D projects: conceptualize new dishes, conduct trials, and gather feedback.

• Support menu engineering by analyzing cost, yield, and guest preferences.

The next stage expands your expertise into two distinct culinary worlds: large-scale banquets and fine dining. In the Banquets Kitchen, you will experience the complexity of planning and executing menus for events that range from intimate gatherings to grand celebrations. You will learn how to manage timing, logistics, and quality for hundreds of covers without compromising standards. Simultaneously, your rotation through signature restaurants such as Spago or Maison Boulud will refine your artistry in plating and elevate your understanding of premium guest service. This dual exposure develops adaptability, precision, and the ability to deliver excellence in both high-volume and high-touch environments.

• Rotate through Banquets Kitchen, focusing on large-scale event production and planning.

• Assist in planning and executing banquet menus for large-scale events.

• Coordinate with service teams for seamless event delivery.

• Gain exposure to Ala Carte fine dining at signature restaurants

• Develop skills in plating artistry, guest customization, and premium service standards.

• Deliver luxury standards in plating artistry and guest interaction

• Handle dietary requests and customization for VIP guests.

Project Planning & Execution Phase

The final phase is where you will apply everything you’ve learned to strategic projects that drive innovation and operational improvement. You will collaborate on initiatives such as seasonal menu launches, sustainability programmes, or cost optimization strategies, working closely with cross-functional teams including Marketing and Procurement. This stage emphasizes project management, data-driven decision-making, and guest-centric design. By the end of this phase, you will have demonstrated the ability to lead, influence, and deliver measurable impact—skills that position you for future leadership roles within the culinary team.

• Collaborate with cross-functional teams including Marketing, Procurement, and Operations.

• Engage in menu launches, seasonal promotions, and operational improvements.

• Build leadership capabilities through cross-functional teamwork and strategic planning.

• Coach junior team members and contribute to knowledge transfer.

• Initiate / Lead a culinary project from concept to execution (e.g., menu launch or operational improvement).

• Conduct post-project analysis: measure guest feedback, cost impact, and operational efficiency.

Development Outcomes

1. Operational Expertise

Develop mastery in core culinary techniques and operational standards, enabling you to execute recipes consistently, manage production timing, and uphold food safety compliance in high-pressure environments.

2. Leadership Skills

Transition from individual contributor to team leader by learning to supervise stations, delegate tasks, and coach junior staff, building confidence in managing people and processes effectively.

3. Guest-Centric Mindset

Cultivate the ability to anticipate and respond to guest needs, including dietary preferences and customization, while delivering Above Beyond service standards that enhance the overall dining experience.

4. Business Acumen

Gain a strong understanding of cost control, inventory management, and menu engineering, equipping you to make data-driven decisions that balance creativity with profitability.

5. Innovation and Process Enhancement

Foster creativity and problem-solving skills to design new dishes and improve workflows, contributing to continuous improvement initiatives that elevate both operational efficiency and guest satisfaction

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

This track is designed for aspiring pastry and bakery professionals who want to master the art and science behind world-class pastries. Over 24 months, you will gain exposure to central production systems, fine-dining pastry operations, banquet execution, and creative innovation projects, preparing you for leadership role in pastry and bakery.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase

Your journey begins with understanding the backbone of pastry operations — the central production system that supplies outlets across the property. You will learn how logistics, compliance, and quality standards come together to ensure consistency at scale. This phase introduces you to FSM, HACCP, and ISO22000 protocols, giving you a strong foundation in food safety and operational discipline.

• Observe and document workflows for pastry and bakery production across multiple outlets.
• Learn compliance protocols and food safety documentation (FSM, HACCP, ISO22000).
• Understand logistics and distribution processes for timely delivery.
• Assist in basic administrative tasks related to production planning and quality control.

Next, you will dive into the heart of pastry and bakery production, rotating through morning, afternoon, and midnight shifts to experience the full spectrum of operations. From preparing doughs and batters to finishing delicate pastries and breads, you will master techniques that ensure quality and consistency across high-volume production. You will also learn how logistics and timing impact delivery to multiple outlets, building an appreciation for precision and efficiency in large-scale operations.

• Prepare dough, batter, filling, and icing for breads, pastries, and desserts.
• Execute finishing techniques for cakes, tarts, and plated desserts.
• Operate large-scale production equipment (mixers, ovens, proofers) safely and efficiently.
• Maintain quality and consistency across high-volume production.
• Support logistics and timely delivery to outlets across the property.
• Ensure compliance with hygiene and food safety standards during all shifts.

Systems and Database Management Phase

As you progress, you will step into the digital side of pastry operations. This phase focuses on mastering tools such as Ariba, Virtual Roster, Menu Engineering, Recipe Costing, and EATEC stock inventory. You will learn how data drives decisions in procurement, scheduling, and cost control — skills that are essential for managing a large-scale pastry kitchen.

• Learn and apply recipe costing and menu engineering principles.
• Manage inventory and stock control using EATEC system.
• Understand scheduling and procurement workflows through Ariba and Virtual Roster.
• Update and maintain recipe databases with accurate measurements and allergen details.
• Assist in analyzing cost reports and identifying efficiency improvements.

Skill Development Phase

Now, you will experience the excitement and complexity of banquet pastry operations. From lavish buffets and plated à la carte desserts to coffee breaks, butler-passed canapés, and themed stalls, you will learn how to deliver exceptional pastry experiences for events of all sizes. This phase sharpens your ability to manage timing, presentation, and quality under pressure, while collaborating with banquet teams to create memorable guest experiences.

• Prepare and execute pastry items for large-scale events, ensuring quality and presentation standards.
• Coordinate with banquet teams for timing and service flow.
• Design and assemble dessert buffets and plated presentations for VIP events.
• Handle dietary requests and customization for guests.
• Maintain accurate production logs and post-event analysis reports.

Innovation, Research and Development Phase

The final stage is where creativity takes center stage. Working alongside Research and Development (R&D) chefs, you will transform concepts from sketches into large-scale production for multiple outlets. You will explore flavor trends, experiment with textures, and design visually stunning presentations that tell a story. This phase challenges you to innovate while maintaining operational feasibility, preparing you to lead future pastry projects with confidence.

• Collaborate on creative pastry projects from concept sketches to final execution.
• Develop new recipes and presentation styles aligned with brand standards.
• Scale innovative concepts for high-volume production across multiple outlets.
• Conduct tasting sessions and gather feedback for refinement.
• Prepare documentation for recipe costing and operational feasibility.

Development Outcomes

1. Operational Expertise

Master pastry and bakery fundamentals, from dough preparation and finishing techniques to large-scale production logistics, while ensuring consistency and compliance with food safety standards.

2. Leadership Skills

Develop the ability to lead and supervise production shifts, and coach junior team members, building confidence in managing people and processes effectively.

3. Guest-Centric Mindset

Learn to create visually stunning desserts and baked goods tailored to guest preferences, including dietary adaptations, while delivering Above Beyond presentation standards for events and outlets.

4. Business Acumen

Gain proficiency in recipe costing, inventory control, and menu engineering, enabling you to make informed decisions that balance creativity with operational efficiency and profitability.

5. Innovation and Process Enhancement

Cultivate creativity and problem-solving skills to design new pastry concepts, scale them for high-volume production, and implement process improvements that enhance quality and reduce waste.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Step into the heart of Marina Bay Sands’ dynamic Sands Expo and Convention Centre ecosystem and embark on a transformative 24-month journey. This programme is more than a rotation — it is an immersive experience that blends operational mastery, strategic thinking, and innovation. You will work alongside industry leaders, manage diverse and high-profile events, and shape the future of luxury hospitality.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

MICE Management

• Begin with an immersive orientation that connects you to the pulse of Marina Bay Sands and the MICE ecosystem.

• Learn Amadeus and EBMS to manage accounts, bookings, and Customer Relationship Management (CRM).

• Understand the full-event lifecycle — from pre-sales to post-sales, gain insights into contracts, workflows, and flawless execution.

• Turn data into decisions — explore analytics and forecasting to shape smarter strategies.

Revenue – Space Optimization

• Understand principles of revenue management and pricing models.

• Learn how to maximize venue usage through EBMS and strategic blocking.

• Review and advise on minimum selling guidelines.

• Generate MICE forecasts and analyzing KPIs to influence key decisions.

• Perform audits, support revenue reporting and ensure accuracy that powers performance.

Sales

• Gain exposure across corporate, government, social, expo, and association teams.

• Learn sales strategy and Marina Bay precinct selling approach.

• Involve in client meetings, tradeshows, and event planning.

• Gain insights into international meetings and luxury travel segments.

Customer Experience (CX)

• Gain insights into event management from contract handover to financial closure with precision.

• Script event requirements in EBMS and coordinate logistics flawlessly.

• Formulate signage and transportation strategies that elevate every detail.

• Ensure compliance with Workplace, Safety and Health (WSH) and licensing requirements while delivering exceptional service.

• Execute events across MICE, Exhibition, and Special Event portfolios that create extraordinary experiences.

Banquet

• Transform spaces into stunning venues by learning the intricacies of banquet layouts, service flow, and flawless event coordination.

• Gain expertise in interpreting Banquet Event Orders (BEOs) and planning beverage service that delights every guest.

• Get hands-on exposure to billing processes, cashiering duties, and POS systems—critical skills for seamless event execution.

• Acquire deep knowledge of food & beverage standards and the sequence of service that defines luxury hospitality.

• Conduct impactful pre-event briefings and manage casual labor teams to deliver large-scale events with precision and grace.

Technical Services

• Manage and plan audio-visual and technical production for events

• Prepare technical riders and AV production cue sheets

• Operate EBMS cost estimates and manage outsourced works

• Learn digital signage systems and virtual meeting platforms

• Understand rigging, electrical, and plumbing safety guidelines

• Apply ISO standards for sustainable and safe event operations

MICE Logistics Business Service

• Handle mail and courier operations, POS billing, and business centre enquiries with professionalism.

• Manage contractor services, exhibition requirements, and logistics for move-ins and move-outs.

• Execute waste management operations and understand Profit & Loss (P&L) reporting.

• Control traffic flow, manage equipment rentals, and ensure VIP arrivals are executed flawlessly.

• Apply ISO45001 standards and monitor WSH compliance across all touchpoints.

Landing Placement

Once you have completed the above rotations, you will express your area of interest and undergo an assessment for final rotation and placement into one of the following:

• MICE Management

• Sales

• Customer Experience (CX)

Development Outcomes

1. Operational Expertise

Gain in-depth insights into the end-to-end event operations and industry systems to deliver seamless, world-class experiences.

2. Leadership Skills

Build confidence and capability in managing teams and events and driving service excellence.

3. Guest-Centric Mindset

Create extraordinary experiences by anticipating needs and upholding luxury service standards.

4. Business Acumen

Develop strategic insight into revenue, sales, and market trends to influence business success.

5. Innovation and Process Enhancement

Lead transformative projects that optimize workflows, embrace technology, and set new benchmarks for excellence.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Paiza Butler team plays a vital role in ensuring the highest standards of seamless and personalized guest journey in Paiza and Paiza Royal Collections. Starting from pre-arrival to departure. The butler is responsible for overseeing all aspects of a guest’s experience such as butler service desk, pre-arrival arrangements, smooth check-in and arrival processes, personalized in-house services, and memorable departure, and a fond farewell. The butler will strive to listen attentively, observe the details, and create opportunities for meaningful interactions with the aim of anticipating every guest's needs and wants. 

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

The role of the butler is multifaceted, combining skills from various departments such as Call Center, Front Office, Housekeeping, Guest Services, Concierge, Reservations, Food and Beverage, Transportation, and Facilities. This integration allows the butler to manage a wide range of tasks, from coordinating special requests and suite preparations to arranging dining experiences and transportation. The butler is committed to delivering an Above Beyond stay for every guest by ensuring that every detail is meticulously managed and personalized throughout their journey at Marina Bay Sands. 

Transitioning to the role of a Senior Butler, one will be specifically tasked with looking after VIP guests, Paiza Royal Collection suites and ensuring their stay is flawless and exceeds expectations. The Senior Butler also plays a key role in mentoring and training new butlers, upholding the highest standards of service excellence.

At the finish line, in the capacity of a Butler Supervisor, one will be responsible for overseeing the daily operations of the Butler Services team to ensure exceptional guest experiences, conduct department training, proactively look for innovative ways to propel the team to next level. This role will require excellent operational management skills, competent customer feedback handling and a strong focus on coordinating with multiple departments to facilitate seamless guest arrivals and departures. One will lead and mentor a team of Butlers, ensuring the highest standards of personalized service.

Paiza Butler Services team continues to maintain Forbes 5 stars ratings and remains prominent on the World’s hospitality stage.

Development Outcomes

1.    Personalized Service Mastery
Delivering bespoke experiences by anticipating guest needs, curating tailored services and meaningful interactions that reflect Above Beyond.

2.    Leadership Skills
Develop confidence in leading by example, mentoring junior butlers, and fostering a culture of excellence and continuous improvement.

3.    Guest-Centric Mindset
Learn to manage Paiza and Paiza Royal Collection guests with discretion, precision, and an unwavering commitment to privacy and exclusivity.

4.    Innovation and Process Enhancement
Contribute creative ideas and implement initiatives that elevate personalized service, streamline processes, and set new benchmarks for luxury hospitality.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
• Collaborative, confident, and thrive in dynamic team environments
• Curious and adaptable, with a desire to learn across diverse functions
• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Housekeeping is more than just a support function — it is the heartbeat of our guest experience. With every detail meticulously maintained, the department plays a vital role in upholding the luxury and comfort that define our brand. This programme is designed to nurture and prepare individuals through a structured development plan and hands-on experience, offering a clear pathway for those passionate about hospitality. It comprises three progressive phases —Foundation, Supervisory, and Leadership — each tailored to equip and develop ASPIRER with the skills, knowledge, and experience necessary to excel in their roles and grow professionally.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase and Rotation Exposure – Develop a strong operational foundation and an eye for excellence.

• Gain in-depth knowledge of room preparation, cleanliness standards, and guest comfort essentials. Understand how attention to detail creates exceptional experiences.
• Maintain impeccable cleanliness in guest rooms and public areas and develop an in-depth understanding and eye for details. 
• Hone the ability to respond to guest’s needs promptly and professionally, delivering personalized experiences.
• Exposure to other Housekeeping functions such as Floral, Wardrobe, Laundry, and Minibar, understanding how the teams come together to contribute to a seamless guest journey.
• Effective management of supplies and inventory.
• Gain practical experience through rotational assignments across key hotel operations functions.
• Embrace organizational culture and adhere to company policies.

Service Excellence Phase – Elevate every detail to world-class standards and create unforgettable guest experiences.

• Bring Forbes Travel Guide standards to life in every interaction, delivering luxury and precision that define world-class hospitality.
• Master advanced techniques in room inspections and quality assurance, setting benchmarks for excellence.
• Collaborate seamlessly with cross-functional teams to orchestrate flawless guest journeys from arrival to departure.
• Champion efficiency and sustainability by contributing to projects that enhance processes and reduce environmental impact.

Supervisory Exposure – Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Lead daily operations and ensure service excellence.
• Manage budget and resources strategically to optimize operational performance.
• Inspire and coach junior team members, setting the standard for excellence and leadership.
• Coordinate scheduling and conduct performance reviews to drive accountability and growth.
• Communicate effectively across departments to ensure seamless collaboration.
• Resolve escalated guest concerns with professionalism, empathy, and a focus on guest satisfaction.
• Drive innovation and implement solutions that elevate departmental efficiency and guest experience.
• Drive development projects that address operational challenges and deliver measurable impact.
• Design and deliver impactful training programmes that are tailored to a diverse workforce, fostering inclusivity and capability building.
• Contribute to a positive and collaborative work environment.

Development Outcomes

1. Operational Expertise
Gain mastery of end-to-end housekeeping operations, including luxury standards and compliance protocols.

2. Leadership Skills
Develop confidence in leading teams, managing manpower, and driving service excellence through audits and continuous improvement.

3. Guest-Centric Mindset
Anticipate guest needs, personalize experiences, and resolve concerns with empathy—transforming challenges into memorable moments.

4. Resource and Workforce Management
Learn to manage inventory, optimize scheduling, and allocate resources effectively to maintain efficiency and quality.

5. Innovation and Process Enhancement 
Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
• Collaborative, confident, and thrive in dynamic team environments
• Curious and adaptable, with a desire to learn across diverse functions
• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Excellence

• Oversee day‑to‑day F&B operations to ensure smooth and efficient service across assigned outlets.

• Implement and monitor SOPs, ensuring consistency in service quality and food presentation.

• Lead pre‑service briefings and ensure operational readiness, including manpower planning and floor allocation.

• Support the F&B Manager in analyzing operational gaps and recommending improvements.

Team Leadership & Development

• Provide on‑the‑ground guidance to Supervisors and frontline staff.

• Conduct on‑job training to uplift product knowledge, service standards, and operational skills.

• Mentor and coach team members to build capability and readiness for future roles.

• Support performance management by providing feedback to Supervisors and escalating issues where needed.

Customer Experience

• Serve as the escalation point for complex guest issues and service recovery.

• Monitor guest satisfaction scores and identify trends to improve service delivery.

• Maintain strong relationships with regular guests and VIPs to enhance loyalty.

Quality, Safety & Compliance

• Ensure full compliance with food safety, hygiene, and workplace safety standards.

• Conduct routine inspections to maintain cleanliness, equipment functionality, and adherence to policies.

• Support audits and implement corrective actions where required.

Inventory & Cost Management

• Oversee stock levels and monitor usage to minimise wastage.

• Assist with ordering, receiving, and inventory control processes.

• Support menu changes, pricing updates, and promotional launches.

Job Requirements

Education & Certification

• Diploma or equivalent in Hospitality Management or related field

Experience

• 3–5 years of F&B experience with at least 1 year in a supervisory capacity

• Knowledge of food safety and hygiene standards

Other Prerequisites

• Basic service and operational knowledge

• Have a well-groomed, professional appearance

• Willing and able to work on shifts, weekends and public holidays

• Ability to work in a fast‑paced, customer‑focused environment

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Transportation is more than moving guests — it is about creating seamless journeys and unforgettable first impressions. From the moment a guest arrives to the time they depart, our Transportation team ensures every detail is orchestrated with precision, care, and warmth. This department is the gateway to luxury hospitality, setting the tone for exceptional experiences that define our brand.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Transportation – Master the art of luxury mobility by ensuring seamless guest transfers, precise scheduling, and uncompromising safety standards for a world-class hospitality experience.

• Learn the essentials of luxury mobility — from fleet management to guest transfer logistics.

• Gain deep knowledge of limousine fleet operations, luxury vehicle features, and integrated systems that keep our service running smoothly.

• Create unforgettable journeys for VIP and high-profile guests through professional etiquette, personalized service, and attention to detail. From replenishing amenities to fulfilling special requests, you’ll ensure every ride is flawless.

• Play a key role in smooth operations by supporting scheduling and dispatch to ensure punctual, world-class service.

• Understand the importance of maintaining accurate trip logs, fuel usage records, and incident reports while mastering Limousine Integrated and Queue System procedures.

• Gain practical exposure to compliance and safety standards that underpin world-class hospitality.

Valet Services – Deliver world-class valet experiences with precision, confidence, and a commitment to innovation and safety.

• Create unforgettable first impressions by delivering premium valet experiences.

• Develop confidence and precision in vehicle handling and service etiquette.

• Drive innovation by observing and contributing to process improvements for efficiency and safety.

Airport Meet & Greet – Be the face of Marina Bay Sands by delivering warm welcomes, coordinating flawless transfers, and managing guests and VIP experiences with discretion and professionalism.

• Be the face of Marina Bay Sands — welcome guests with warmth and professionalism.

• Coordinate like a pro with transportation and concierge teams for flawless transfers.

• Handle VIP arrangements with discretion, showcasing your ability to manage high-touch experiences.

Administration and Accounts – Build strategic and analytical skills by supporting budgeting, vendor management, data-driven decisions, and process improvements that shape sustainable, world-class hospitality transportation operations.

• Gain exposure to budgeting, cost control, and vendor management.

• Learn how data drives decision-making and service excellence and turn data into decisions by assisting with P&L budgeting and reporting, scheduling and operational analysis.

• Contribute to process improvement and sustainability initiatives.

• Engage with leaders by attending departmental meetings and supporting strategic projects.

Supervisory Exposure – Gain exposure in leading teams and optimizing operations, go Above Beyond to elevate service standards and create exceptional guest experiences.

• Review manpower allocation and optimize scheduling for operational efficiency.

• Lead with confidence by conducting pre-shift briefings and sharing updates on promotions and service standards.

• Ensure world-class quality through service audits aligned with Forbes Travel Guide standards.

• Shape the guest experience by recommending initiatives that elevate service and efficiency.

• Build relationships by maintaining accurate guest profiles and responding to feedback with professionalism.

• Inspire others — mentor junior team members, facilitate learning opportunities, and foster an inclusive, positive work culture.

Development Outcomes

1. Operational Expertise

Gain in-depth insights into hospitality transportation logistics and guest mobility services.

2. Leadership Skills

Build confidence and capability in managing teams and driving service excellence.

3. Guest-Centric Mindset

Learn to anticipate and exceed guest expectations through personalized service.

4. Business Acumen

Understand financial, administrative, and resource optimization strategies.

5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Step into a dynamic career where safety, service, and strategy converge. This track equips you with hands-on experience across four critical areas —Security Operations, Event Security, Operations Control, and Business Continuity Management, preparing you to safeguard world-class experiences at Marina Bay Sands.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Security Operations

• Monitor assigned zones and ensure compliance with security protocols.
• Conduct routine patrols and inspections of guest areas and heart-of-house facilities.
• Check access control points and verify credentials for restricted areas.
• Record and report any irregularities, suspicious activities, or safety hazards.
• Support team in supervising Security Team Members in specific roles and responsibilities in Security operations.
• Respond swiftly to incidents, assist investigations, and uphold security standards.
• Ensure exceptional guest service while maintaining vigilance.
• Implement emergency procedures and support crisis response.
• Take on special assignments that broaden your operational expertise.
• Supervise the implementation of emergency procedures as outlined in the relevant Emergency Manual.

Event Security and Special Operations

• Represent Security at pre-event planning meetings for conferences and entertainment events.
• Assist in resource planning, site inspection and walks, and stakeholder briefings.
• Support contingency planning and cost management for events.
• Ensure smooth handover and flawless execution during live operations.

Security Operations Control

• Support daily operations in the Control Room — the nerve center of security.
• Monitor security systems and ensure accurate, real-time reporting.
• Vet incident reports and provide actionable insights to management.
• Liaise with internal departments and external agencies for coordinated responses.
• Maintain serviceability of control room equipment and ensure confidentiality of CCTV data.
• Analyze irregular, suspicious, or illegal activities and escalate appropriately.
• Assist in safe evacuation procedures during emergencies.
• Uphold professionalism in all communications — radio, phone, and digital.
• Take on special assignments to strengthen operational excellence.

Business Continuity Management (BCM)

• Support the development and execution of Crisis Management and BCM strategies.
• Maintain and update BCM dashboards and documentation.
• Coordinate with vendors on implementing BCM technology solutions.
• Assist in drafting emergency response plans and continuity frameworks.
• Organize and participate in drills and exercises with internal teams and government agencies.
• Provide research and analysis on security trends and risk factors.
• Manage project documentation and support end-to-end project delivery.

Development Outcomes
 

1. Operational Expertise
Gain hands-on experience in end-to-end security operations, including patrols, incident response, access control, and emergency procedures. Build proficiency in control room monitoring, surveillance systems, and compliance with regulatory standards.

2. Leadership Skills
Develop confidence in leading frontline teams, managing manpower deployment, and conducting security briefings. Learn to make quick, informed decisions under pressure while driving operational excellence and team engagement.

3. Risk and Resilience Mindset
Learn to anticipate potential threats, assess vulnerabilities, and implement preventive measures. Strengthen your ability to respond to crises with composure and ensure business continuity through structured contingency planning.

4. Business Acumen
Understand cost management in event security planning, resource optimization, and vendor coordination. Gain exposure to budgeting for security operations and learn how strategic decisions impact overall safety and guest experience.

5. Innovation and Process Enhancement
Contribute ideas to improve security systems, streamline operational workflows, and enhance emergency readiness. Drive initiatives that leverage technology and best practices to elevate safety standards in a luxury hospitality environment.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Programme Sponsorship and Compliance Requirements

For the first six months of attachment to Security Operations, ASPIRER will be required to:

• Apply for the Special Employee License from the Gambling Regulatory Authority (GRA).

• Complete mandatory training modules to obtain the Security Officer License.

Additionally, ASPIRER will be sponsored to attain the following certifications, essential for compliance and operational readiness:

1. Police Regulatory Department (PRD) Security Officer License

2. Business Continuity Certified Professional

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Embark on a transformative 24-month journey at the heart of Marina Bay Sands’ vibrant Food & Beverage world. This programme is more than a rotation — it is an immersive experience that blends operational mastery, creative innovation, and leadership development. You will work alongside Hospitality visionaries and craft exceptional dining experiences, shape the future of luxury hospitality. Every moment is an opportunity to learn, lead, and leave a lasting impression.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase

This is where your journey begins. In this phase, you will immerse yourself in the heart of hospitality — learning the art of creating memorable moments and understanding what it truly means to serve with excellence. It is about mastering the fundamentals, embracing our values, and discovering the power of genuine connection with every guest. Here, you lay the foundation for a career that transforms ordinary service into extraordinary experiences.

• Welcome guests warmly, manage reservations, and respond to requests promptly.
• Personalization — use guest names, acknowledge special occasions, and maintain guest profiles for future visits.
• Service Fundamentals — learn seating protocols, rotation plans, and create seamless dining experiences.
• Professional Presence — build confidence in communication and embraces the art of hospitality.

Skill Development Phase

Now, you move beyond the basics. This phase is about sharpening your skills, deepening your knowledge, and embracing the nuances that set world-class service apart. You will learn how to anticipate needs, personalize experiences, and turn challenges into opportunities. It is about confidence, creativity, and precision — developing the ability to deliver not just service, but unforgettable moments that guests will cherish.

• Operational Expertise — refine table setup, presentation, and handling of operating equipment.
• Service Excellence — anticipate guest needs, resolves concerns gracefully, and ensures smooth dining flow.
• Leadership in Action — begin supervising service teams, guiding consistency and quality.
• Revenue Growth — apply upselling techniques and contribute to achieving departmental goals.
• Precision & Creativity — deliver experiences that combine technical mastery with personalized touches.

Service Excellence and Supervisory Phase

This is where you will be exposed to leadership roles — to inspire teams, uphold standards, and create an environment where excellence thrives. It is about vision and influence — guiding others to achieve greatness while ensuring every detail reflects our commitment to perfection. In this phase, you become more than a service professional; you become a role model and a driving force behind exceptional guest experiences.

• Inspire and guide Captains, Service Attendants and Hosts to deliver excellence.
• Operational Oversight — coordinate staffing, review reservations, and manage special requests for flawless execution.
• Performance Management — conduct pre-shift briefings, monitor standards, and drive continuous improvement.
• Guest Satisfaction — take ownership of resolving issues and ensure every detail reflects perfection.
• Oversee training and development and foster a culture of teamwork and recognition.

Development Outcomes

1. Operational Expertise

Gain in-depth insights into end-to-end restaurant operations, from reservations and seating to service flow and quality assurance, delivering seamless dining experiences.

2. Leadership Skills

Build confidence and capability to lead diverse teams, manage service standards, and drive operational excellence in a fast-paced environment.

3. Guest-Centric Mindset

Create extraordinary moments by anticipating guest needs, personalizing interactions, and upholding luxury hospitality standards.

4. Business Acumen

Develop insight into revenue generation, upselling strategies, and cost control to contribute to overall business success.

5. Innovation and Process Enhancement

Champion initiatives that optimize workflows, embrace technology, and set new benchmarks for service excellence.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JobSummary

The Guest Services Bellman supports Airport Meet & Greet (AMG) operations by providing professional, safe, and efficient luggage assistance to arriving and departing guests at Changi Airport. The role works closely with AMG Greeters to ensure smooth and timely guest experiences while complying with safety and operational standards.

Job Responsibilities

Guest Services& Operations

·        Support AMG Greeters during guest arrivals and departures.

·        Meet AMG Greeters at the correct terminal and designated locations ahead of service time.

·        Prepare and manage luggage trolleys for daily operations.

·        Assist guests with luggage handling between terminals, vehicle, and check-in areas.

·        Safely load and unload luggage from vehicles using proper lifting techniques.

·        Remain with guests until service completion to ensure continuity.

·        Handle guest requests professionally and escalate when required.

·        Maintain clear communication with AMG Greeters and operations teams.

Safety, WSH &Risk Management

·        Comply with Workplace Safety and Health (WSH) regulations and company policies.

·        Perform manual handling tasks using approved techniques to prevent injury.

·        Remain alert in public, restricted, and high-traffic areas.

·        Report hazards, incidents, and injuries immediately.

·        Follow emergency and evacuation procedures.

Physical &Work Requirements

·        Able to stand and walk for extended periods as required for airport meet-and-greet operations

·        Ability to perform repetitive lifting and handling of luggage.

·        Comfortable working in a fast-paced airport environment.

Service Excellence & Professional Conduct

·        Deliver courteous, professional, and consistent guest service.

·        Maintain professional grooming and appearance.

·        Demonstrate teamwork, initiative, and reliability.

·        Communicate clearly with guests and colleagues.

·        Attend briefings, training, and departmental meetings.

Attendance & Punctuality

Report for duty punctually according to assigned schedules. Team members must ensure personal commuting arrangements allow for reliable and timely attendance.

Job Requirements

Education &Certification

·        Secondary education is preferred

Experience

·        At least one year of relevant guest services or hospitality experience is preferred.

Other Prerequisites

·        Strong customer service and interpersonal skills.

·        Good spoken and written English; additional languages are an advantage.

·        Ability to work independently and in a team.

·        Willingness to work rotating shifts, weekends, and public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

1. Strategic & Operational Leadership

• Provide overall leadership for all restaurant operations, ensuring consistency across every touchpoint.
• Translate the restaurant's culinary vision into a seamless guest journey across àla-carte dining and private dining rooms.
• Uphold the restaurant’s brand identity—no tablecloth dining, bespoke chinaware, precision service, and understated luxury.
• Ensure operational readiness and service excellence across major dining sections
• Forbes 5 Star Service Standards.

2. Culinary & Beverage Stewardship

• Serve as the primary operational partner to the Executive Chef, ensuring strong communication and aligned execution.
• Champion the restaurant’s wine program
• Ensure teams demonstrate deep product knowledge, cultural fluency, and confident storytelling across food, wine, and tea.

3. Guest Experience & VIP Relations

• Personally oversee experiences for high‑net‑worth gaming guests and influential regional hosts.
• Build long‑term relationships with VIP patrons, casino hosts, and key internal stakeholders.
• Anticipate guest preferences and cultural nuances to deliver personalized hospitality at the highest standard.

4. People Leadership & Culture

• Lead and develop a diverse team of over 100 employees across all functions.
• Build a performance‑driven culture rooted in discipline, pride, and hospitality excellence.
• Implement structured training pathways, succession planning, and leadership development programs.
• Model professional conduct, grooming standards, and language fluency.

5. Financial & Commercial Accountability

• Hold full P&L responsibility, ensuring revenue optimization, labor efficiency, and disciplined cost control.
• Drive performance across private dining, premium beverage sales, and high‑value culinary experiences.
• Work closely with internal partners to align pricing, promotions, and guest strategy while protecting the restaurant’s identity and integrity.

6. Governance, Standards & Compliance

• Maintain strict adherence to Michelin criteria, Marina Bay Sands standards, and all regulatory requirements.
• Ensure immaculate hygiene, safety, and operational discipline in all guest and staff areas.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Proven experience as a General Manager or Senior Restaurant Leader in a Michelin‑starred restaurant or ultra‑luxury fine dining environment.
• Demonstrated success managing large teams (100+ employees) within high‑touch, high‑volume luxury settings.
• Strong experience with VIP’s or UHNW guest environments; exposure to gaming operations is a plus.

Other Prerequisites

• Strong cultural sensitivity and experience leading cross‑cultural teams
• Calm, authoritative, and emotionally intelligent leadership style.
• Strong aesthetic sensibility and meticulous attention to detail.
• Commercially disciplined while deeply respectful of culinary heritage and craftsmanship.
• High integrity, discretion, and professionalism in all VIP‑related matters.
• Highly presentable and polished, capable of representing Marina Bay Sands on an international platform.

Job Summary

The Restaurant Manager leads the restaurant’s service section (e.g., Main Dining Room, Tea & Beverage Service, Private Dining Rooms). The role ensures flawless service execution, team discipline, product knowledge, and readiness of their assigned section.

This role is guest‑facing, operationally hands‑on, and central to maintaining Michelin‑level consistency & Forbes 5 Star accreditation

Job Responsibilities

1. Section Leadership & Daily Service Execution

• Lead a team of Assistant Managers, Captains, and Service Attendants in the restaurant.
• Ensure mise‑En‑place, table settings, station readiness, and sequence‑of‑service execution.
• Conduct section‑specific briefings and ensure staff product knowledge.

2. Guest Engagement & Service Recovery

• Be the primary contact point for guests within the section.
• Manage special requests, cultural expectations, and VIP preferences.
• Execute service recovery and escalate significant matters to AGM when required.

3. People Management & Training

• Train and mentor team members on service standards, wine/tea knowledge, and grooming.
• Provide real‑time coaching during service and lead performance improvement.
• Support scheduling and manpower planning for the section.

4. Standards & Compliance

• Conduct daily hygiene and safety checks.
• Uphold all SOPs (service, tea service, wine handling, private dining room protocols).
• Maintain inventory accuracy of section equipment, OS&E, and tableware.

5. Operational Support

• Assist with order placements, stock rotations, and breakage reporting.
• Support the rollout of promotions, menu changes, and seasonal program updates.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• 3–6 years of luxury dining or hotel restaurant experience.

Other Prerequisites

• Strong service presence and ability to lead a medium‑sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline

Job Responsibilities

• Engage with business users to comprehensively understand their processes, workflows, and provide insights to build and enhance a new system.
• Collaborate with stakeholders to translate business needs into technical requirements and system specifications.
• Identify and analyze existing vs new system technical gaps, pain points and inefficiencies in existing processes that the new system should address.
• Work closely with software developers to ensure they understand business requirements and technical specifications.
• Provide continuous feedback and clarification to developers during the software development lifecycle.
• Participate in design and development discussions to ensure the software meets business needs.
• Assist in the creation of user stories, use cases, and acceptance criteria for software development.
• Ensure that developed software aligns with the documented requirements and business goals.
• Identify potential risks and issues during the development process and work with the team to mitigate them.
• Plan and execute User Acceptance Testing (UAT) to ensure software meets client requirements.
• Collaborate with business users to develop test plans, test cases, and test scripts for thorough validation of software functionality.
• Conduct System Integration Testing (SIT) to verify seamless integration with existing systems.
• Document and track defects, issues, and enhancements, and work with the development team to resolve them.
• Ensure that testing activities are conducted in a timely and efficient manner to meet project deadlines.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate

Experience

• 5 years of working experience
• Must be familiar with hospitality solutions and industry practices.

Other Prerequisites

• Strong understanding of business process modeling and requirements gathering techniques.
• Excellent communication and interpersonal skills to effectively interact with business users
• Ability to analyze complex business problems and provide actionable solutions.
• Proficiency in documenting business processes and requirements using standard methodologies.

Job Responsibilities

• The Assistant Manager will assist the Assistant General Manager and Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Supervisor, Captains and Service Attendants
• This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff,and liaise with executive management to ensure that Marina Bay Sands’ short andlong term goals are met
• Support the Management team in achieving the financial,service and other related goals that have been set for the outlet throughdiligent and proactive management skills
• Deputize for the Manager during his/her absence
• Work with staff in service and food preparation to minimizewastage and increase productivity and efficiency
• Review operating results with the team and identifyopportunities to improve performance
• Monitor all cashiering procedures are processed incompliance with accounting standards. Monitor and minimize wastage ofconsumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check forcleanliness, neatness of the restaurant environment ensuring compliance withstandards of cleanliness and order
• Inspect food items are set in proper quantities and to Hotelstandards
• Review the reservation book, pre-assign designated tablesand follow up on all special requests
• Inspect that specified amount of food menus and wine listsare available and in good condition for each meal period
• Anticipate heavy business times and organize procedures tohandle extended waiting lines.
• Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff.Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigneddepartment(s) to include: creating a work environment that promotes teamwork,performance feedback, recognition, mutual respect and employee satisfaction;quality hiring, training and succession planning processes that encompass thecompany’s diversity commitment; compliance with company policies and legalrequirements
• Maintains staff files
• Responsible for maintaining and delivering reviews,discipline, staff awards, flex days, payroll, SRFs, etc
• Approves the schedule and flex day requests for allrestaurant staff
• Responsible for coordinating training of all staff asrequired
• Coordinates inventories and orders food and beverageproducts, supplies and equipment as required
• Maintains guest profiles on a daily basis and takesappropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed

Additional Job Description

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Knowledge of the cuisines in the restaurant, their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.